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All Journal JAM : Jurnal Aplikasi Manajemen Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Journal of Economic, Bussines and Accounting (COSTING) SEIKO : Journal of Management & Business Jurnal Pendidikan Ekonomi (JURKAMI) Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat Widya Balina :Jurnal Ilmu Pendidikan dan Ekonomi JURNAL LENTERA BISNIS Dinasti International Journal of Education Management and Social Science Management Studies and Entrepreneurship Journal (MSEJ) Nusantara Science and Technology Proceedings Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Ilmiah Wahana Pendidikan Ilomata International Journal of Social Science Jurnal Media Informatika Jurnal Manajemen dan Profesional Gemilang: Jurnal Manajemen dan Akuntansi Jurnal Riset Akuntansi INTERNATIONAL JOURNAL OF ECONOMICS AND MANAGEMENT REVIEW Journal of Business Management and Economic Development Jurnal Pengabdian Masyarakat Indonesia Sejahtera Jurnal Nirta: Studi Inovasi Pancasila International Journal of Applied Social Science BERBAKTI: Jurnal Pengabdian Kepada Masyarakat MERDEKA: Jurnal Ilmiah Multidisiplin JER Optimal: Jurnal Ekonomi dan Manajemen
Dewi Khrisna Sawitri
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology Public Health Social Sciences Other

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HOW DO BANKERS WORK DEVIANTLY IN THE CREDIT SECTOR? Sawitri, Dewi Khrisna; Mashud, Mustain; Mardiyanta, Antun
Jurnal Aplikasi Manajemen Vol. 19 No. 3 (2021)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2021.019.03.19

Abstract

This research is implemented in the banking sector. Knowledge about counterproductive behavior that emerged in banking activity is still limited. Bankers, human resources in the banking sector, deal a lot with customers in their day-to-day job activity by assessing the credit proposal of their bank customers. Qualified credit assessment is essential to determine the approval of bank credit. The failure to assess qualified debtors will result in bad credit in which debtors do not repay the credit they receive. To get qualified credit assessment, bankers follow the 5C Principles in assessing credit proposals. Counterproductive work behavior occurs when workers perform indifferently from what the rules and norms of a company have stated. Qualitative research with a phenomenology approach was conducted to determine how these deviances performed while bankers assessed their customers' credit loan proposals under the 5C Principles. Six bankers with different job positions were the subjects of this study and were interviewed to get in-depth information. This research reveals items of behaviors related to production deviances in each principle they assessed. Deviances are reported in each principle then categorized into production ones since these behaviors deal a lot with how they perform their job in the credit sector.
COUNTERPRODUCTIVE WORK BEHAVIOR: PENGARUH JOB DEMAND DAN KNOWLEDGE MANAGEMENT Gusti Putu Devandra Yudhistira; Dewi Khrisna Sawitri
JURNAL LENTERA BISNIS Vol. 14 No. 1 (2025): JURNAL LENTERA BISNIS, JANUARI 2025
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v14i1.1337

Abstract

The study highlights the impact of job demand and knowledge management in the company towards the counterproductive work behavior of drivers and co-drivers in a bus company. Conducted at PT Gunung Harta Transport Solutions, Malang, Indonesia, the research involved 79 bus crew consists of drivers and co-driver that are selected through simple random sampling from a population of 382 crew. Data for the research were collected via questionnaire and analyzed using the Structural Equation Model Partial Least Square (SEM-PLS) method. The result reveal that knowledge management had a significant negative impact towards counterproductive work behavior and that job demand positively and significantly influence counterproductive work behavior. These findings can be valuable for human resource management to manage and mitigate employee’s counterproductive work behavior with the help of a good knowledge management and the right amount of job demand.
Analisa Jaminan Kesehatan dan Keselamatan Kerja Afani, Mohammad Syahrul; Sawitri, Dewi Khrisna
Widya Balina Vol. 10 No. 1 (2025): Jurnal Widya Balina
Publisher : widya balina

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53958/wb.v10i1.771

Abstract

Penelitian ini bertujuan untuk menganalisis analisa jaminan kesehatan dan keselamatan kerja (K3) yang diterapkan oleh Divisi Human Capital di salah satu perusahaan listrik di Indonesia, khususnya dalam memberikan perlindungan dan layanan kesehatan bagi pegawai dan pensiunan. Dalam penelitian ini digunakan pendekatan kualitatif dengan teknik pengumpulan data melalui wawancara kepada 1 pegawai divisi Human Capital, 2 pegawai dari divisi lain yang memiliki pengalaman mengklaim asuransi, serta 2 pensiunan yang masih memanfaatkan layanan tersebut. Selain itu, dilakukan analisis terhadap dokumen resmi perusahaan terkait fasilitas dan jenis pelayanan kesehatan yang ditanggung. Hasil penelitian menunjukkan bahwa sistem jaminan kesehatan dan K3 di perusahaan ini telah berjalan cukup efektif melalui kemitraan dengan rumah sakit mitra dan prosedur klaim yang relatif mudah, khususnya di lingkungan rumah sakit yang sudah terintegrasi. Namun demikian, masih terdapat kendala seperti kurangnya pemahaman pegawai terhadap prosedur klaim, keterbatasan rumah sakit mitra di beberapa wilayah, serta tantangan adaptasi digital bagi pensiunan. Oleh karena itu, dibutuhkan peningkatan sosialisasi, digitalisasi layanan, serta evaluasi rutin terhadap mitra rumah sakit untuk menjamin pemerataan akses dan peningkatan kualitas layanan kesehatan bagi seluruh insan di perusahaan.
Kepuasan Pelanggan Internal terhadap Kompensasi Finansial: Studi Kasus Layanan Klaim Asuransi Kesehatan Fadia Ellisza; Dewi Khrisna Sawitri
GEMILANG: Jurnal Manajemen dan Akuntansi Vol. 5 No. 3 (2025): Jurnal Manajemen dan Akuntansi
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemilang.v5i3.2536

Abstract

This study aims to analyze internal customer satisfaction with health insurance claim services as part of indirect financial compensation in a national electricity provider organization. Using a descriptive qualitative approach, data were collected through interviews, observations, and document analysis. The findings indicate that the claim process remains manual and faces several administrative challenges, including incomplete physical documentation, lack of transparency, and limited digital infrastructure. SERVQUAL analysis reveals that the five service quality dimensions—tangibles, reliability, responsiveness, assurance, and empathy—have not been optimally fulfilled, resulting in internal customer dissatisfaction. This dissatisfaction affects employee motivation, perceptions of organizational justice, and operational effectiveness. Therefore, service reform through process digitalization, enhanced proactive communication, and the development of a responsive and inclusive support system.
Analisa Tinjauan Klaim Reimbursement: Studi Kasus Kompensasi Finansial dalam Sistem Informasi Manajemen Keuangan Bela Amalia Fernanda; Dewi Khrisna Sawitri
GEMILANG: Jurnal Manajemen dan Akuntansi Vol. 5 No. 3 (2025): Jurnal Manajemen dan Akuntansi
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemilang.v5i3.2539

Abstract

Amidst the digital transformation in human resource management, the provision of indirect financial compensation through health reimbursement schemes has become a strategic part in supporting employee welfare, especially in the public sector. Using a qualitative approach and a single case study design, data were collected through semi-structured interviews, direct observation, and document analysis. Research on the analysis of reimbursement claim reviews: a case study of financial compensation in a financial management information system shows that the high claim rejections in the Human Capital Division of an electricity company located in East Java were caused by ignorance of deadlines, unclear document requirements, damaged digital files, data input errors, and minimal socialization and technical training. The mismatch between the design of the digital system and the capabilities of users, especially retirees, indicates weaknesses in the implementation of the financial management information system. The results of the study on the analysis of reimbursement claim reviews: a case study of financial compensation in a financial management information system recommend more adaptive system updates and ongoing digital training to reduce technical rejections that are detrimental to users. Further studies are recommended to involve more work units and institutions to strengthen the generalization of the results and test the effectiveness of the solutions offered.
The Investigation of Work Safety: The Role of Training and Work Experience at a Flexible Packaging Company in Surabaya Rahayu, Mutiara; Sawitri, Dewi Khrisna
Jurnal Economic Resource Vol. 8 No. 2 (2025): September - February
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v8i2.1765

Abstract

This study aims to analyze the role of training and work experience on the work safety of factory employees at flexible packaging company in Surabaya. The research background is based on the high rate of workplace accidents that still occur despite the company having conducted training programs and implemented safety policies. The research method employed is quantitative with an associative descriptive approach. The study involved a sample of 62 respondents obtained through purposive sampling. Data were analyzed using the Partial Least Squares (PLS) method with the assistance of SmartPLS software. The results indicate that both training and work experience have a significant effect on work safety. Training material and the level of knowledge acquired through work experience were found to be the most dominant indicators. These findings reinforce the importance of aligning training materials with the needs of each department and the necessity of empowering experienced employees in creating a safe work culture.
Analisis Peran Telemarketing dalam Penawaran Produk di Perusahaan Trustmedis Monica Shinta Uli; Dewi Khrisna Sawitri
Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Vol 9 No 5 (2024)
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/jms.v9i5.24999

Abstract

This research aims to analyze the role of telemarketing in the product offering of Trustmedis, a Software-as-a-Service (SaaS) based technology company that provides cloud-based digital solutions to support health facilities in Indonesia from independent doctor's practices, laboratories, pharmacies, health centers, clinics to hospitals. Trustmedis' product is Electronic Medical Record (RME) software which requires a special approach considering its non-physical and complex characteristics. Telemarketing, both inbound and outbound, is used to introduce products, build customer trust, and collect data on potential customers. This research uses qualitative methods with observations during the internship period and interviews with internal and external parties from Trustmedis. The results of this research show that telemarketing plays an important role in increasing awareness and facilitating application demo sessions as the first step in customer conversion. However, there are challenges in conveying information which must be more structured, using concrete examples, and a more persuasive approach. This research contributes to developing marketing strategies in the field of health facility technology and offers recommendations for increasing the effectiveness of telemarketing.
Peran dan Tugas Administrator Food dan Beverage Service pada Oakwood Hotel dan Residence Clara Geovani Rain; Dewi Khrisna Sawitri
Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Vol 10 No 1 (2025)
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/jms.v10i1.25216

Abstract

The purpose of this study was to determine the role and duties of the food & beverage service administrator at oakwood hotel & residence. Food and Beverage Service is the second largest source of revenue for hotel operations after room sales. The purpose of this study is to determine the duties and responsibilities of the food and beverage service administrator at Oakwood Hotel & Residence Surabaya, establish standard operating procedures for food and beverage service at Oakwood Hotel & Residence Surabaya, and find ways to improve service quality. There are several obstacles in food and beverage service, such as detailed information obtained from businesses that are still difficult to implement due to incomplete information and lack of good communication between the sales department and the food service department. The research method used in this report is qualitative method by conducting observation through direct observation at Oakwood Hotel & Residence and library method. The implications of this research include: Oakwood Hotel & Residence must prepare a food and beverage service administrator and the food and beverage department must have good relationships and cooperation with other departments, such as the accounting department and purchasing department. This can be achieved by holding staff meetings to foster a sense of connectedness and encourage communication.
Investigating Turnover Intention: The Role Of Counterproductive Work Behavior And Job Stress Valensiana, Brigita Febi; Khrisna Sawitri, Dewi
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 4 (2024): Dinasti International Journal of Economics, Finance & Accounting (September - O
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i4.3136

Abstract

This study aims to analyze the effect of job stress on turnover intention with counterproductive work behavior as a mediating variable among employees of Food Company in Sidoarjo. Data were collected from 97 permanent employees through a questionnaire. The analysis method used is Partial Least Square (PLS) to test the relationships between variables. The results show that job stress has a significant positive effect on turnover intention. Additionally, counterproductive work behavior is found to mediate the relationship between job stress and turnover intention. These findings indicate that increased job stress not only directly raises employees' intentions to leave the company but also enhances counterproductive behavior, which ultimately strengthens turnover intention. This research provides implications for company management in developing strategies to reduce job stress and counterproductive behavior to lower employee turnover rates.
Implementasi Pembuatan Marketplace Platform Untuk Online Selling UMKM Herbal Lestari di Kelurahan Kalirungkut Abimayu, Prawira; Sawitri, Dewi Khrisna
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 13 (2024): Jurnal Ilmiah Wahana Pendidikan 
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.12800751

Abstract

Penelitian ini bertujuan untuk merancang dan mengembangkan platform pasar khusus yang bertujuan untuk mendukung Usaha Mikro, Kecil dan Menengah (UMKM) sektor herbal berkelanjutan di Kelurahan Kalirungkut, Surabaya. Platform ini dibuat dengan tujuan untuk meningkatkan kesadaran dan aksesibilitas terhadap produk herbal lokal yang diproduksi oleh UMKM di wilayah tersebut. Metodologi pengembangan platform meliputi analisis kebutuhan pasar, interaksi dengan pemilik UMKM, merancang antarmuka pengguna yang responsif, dan mengintegrasikan sistem pembayaran secara aman dan efisien. Selain itu, platform ini bertujuan untuk memberikan konsumen informasi yang jelas tentang kelestarian lingkungan dan manfaat produk nabati yang berkelanjutan. Hasil dari penelitian ini adalah sebuah platform online yang memudahkan UMKM untuk mendaftar, mengelola dan memasarkan produknya. Melalui platform ini, para pelaku UMKM dapat meningkatkan visibilitas dan penjualan produknya secara signifikan, serta konsumen dapat dengan mudah menemukan dan membeli produk herbal berkualitas di Desa Kalirungkut, SurabayaDiharapkan dengan dikembangkannya platform pasar ini dapat memberikan kontribusi positif dalam memperkuat perekonomian lokal, meningkatkan kesadaran akan kelestarian lingkungan dan mendukung pertumbuhan usaha UMKM sektor jamu berkelanjutan di tingkat lokal dan regional.
Co-Authors Abimayu, Prawira Afani, Mohammad Syahrul Amalus Solecha Antun Mardiyanta Arde Agung Hidayatulloh Bela Amalia Fernanda Bunga Nada Aprilliandis Choirunnisa, Fitri Clara Geovani Rain Della Aulia Putri Ekawati Devinda Anggitasari Devita Maharani Erlinda, Nurjihan Fadia Ellisza Fatimah Kalitdyah Fayza Aliyya Ramadhani Ghoniyyah Gafriyani Gusti Putu Devandra Yudhistira Hasto Hidayatullah Herdianti Surya, Dhea Hesty Prima Rini Indri Oktafia Kezia Angelin Patricia Kurniawan, Bima Kustini Kustini Maharani, Devita Mashud, Mustain Monica Shinta Uli Muhammad Afif Nabila Ayu Rahmadani Nathalie Aurelia Simangunsong Nur Aini Rahmaniah Nurjihan Erlinda Puspitasari, Sekar Aulia Rahayu, Mutiara Raihany, Lutfia Reta Amalia Richa Meyta Sari Roudotul Khilmia Shafira Salsabilla Sinaga, Andreas Smith Situmorang, Katherine Sukarno, Gendut Swasti, Ika Korika Syifana, Ananda Azza Valensiana, Brigita Febi Vani Rahma Fauzia Wiwik Handayani Wiwin Priana Wiwin Priana, Wiwin Yudha Adriansa