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All Journal Jurnal Kebijakan Publik Ilmu Administrasi Publik Jurnal Ilmu Sosial dan Humaniora Jurnal Transportasi Journal of Indonesian Economy and Business JPBM (Jurnal Pendidikan Bisnis dan Manajemen) JURNAL KOLABORASI Jurnal Manajemen Pelayanan Publik Jurnal Administrasi Publik : Public Administration Journal Jurnal Pendidikan Ekonomi & Bisnis Matra Pembaruan: Jurnal Inovasi Kebijakan Jurnal Bina Praja International Research Journal of Business Studies (E-Journal) Journal of Economic, Bussines and Accounting (COSTING) Jurnal Ilmu Administrasi Negara (JUAN) Public Inspiration : Jurnal Administrasi Publik Aptisi Transactions on Technopreneurship (ATT) Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ilmiah Kesehatan Masyarakat : Media Komunikasi Komunitas Kesehatan Masyarakat Monas: Jurnal Inovasi Aparatur Coopetition : Jurnal Ilmiah Manajemen Indonesian Journal of Islamic Economics and Business BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Golden Ratio of Mapping Idea and Literature Format Golden Ratio of Social Science and Education Golden Ratio of Auditing Research Journal of International Conference Proceedings Journal Publicuho Jurnal Keamanan Nasional Journal of Social Work and Science Education International Research Journal of Business Studies Jurnal Ilmiah Administrasi Publik Jurnal Ilmiah Kebijakan Hukum
Rachma Fitriati
Department Of Administrative Sciences, Faculty Of Social And Political Sciences, Universitas Indonesia
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Transportation Other

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SISTEM BUS RAPID TRANSIT TRANSJAKARTA DALAM STUDI REKAYASA SOSIAL Wulan Tangkudung, Ellen Sophie; Modjo, Robiana; Fitriati, Rachma; Aminah, Siti
Jurnal Transportasi Vol 11, No 1 (2011)
Publisher : Jurnal Transportasi

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Abstract

Jakarta has developed an integrated transport system and planned, called Macro Transportation System planto address transportation problems in Jakarta. Transjakarta, a Bus Rapid Transit system (BRT), is one of thepublic transportation facilities included in the Macro Transportation System plan, which was intended as aneffort to developa new urban transportation culture. This study used the concept of socio engineering toassess the Transjakarta transport service in Jakarta. The results indicate that the highest service quality relatedto the dimension of empathy and lower service quality associated with the tangible dimension.Keywords: integrated transport system, Bus Rapid Transit, socio engineering.
SISTEM BUS RAPID TRANSIT TRANSJAKARTA DALAM STUDI REKAYASA SOSIAL Wulan Tangkudung, Ellen Sophie; Modjo, Robiana; Fitriati, Rachma; Aminah, Siti
Jurnal Transportasi Vol 11, No 1 (2011)
Publisher : Jurnal Transportasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (113.441 KB) | DOI: 10.26593/jt.v11i1.437.%p

Abstract

Jakarta has developed an integrated transport system and planned, called Macro Transportation System planto address transportation problems in Jakarta. Transjakarta, a Bus Rapid Transit system (BRT), is one of thepublic transportation facilities included in the Macro Transportation System plan, which was intended as aneffort to developa new urban transportation culture. This study used the concept of socio engineering toassess the Transjakarta transport service in Jakarta. The results indicate that the highest service quality relatedto the dimension of empathy and lower service quality associated with the tangible dimension.Keywords: integrated transport system, Bus Rapid Transit, socio engineering.
Gagalkah Transjakarta? Kajian Kualitas Layanan Pada Sistem Angkutan Cepat Massal TransJakarta Fitriati, Rachma
INTERNATIONAL RESEARCH JOURNAL OF BUSINESS STUDIES Vol 3, No 1 (2010): April-July 2010
Publisher : Universitas Prasetiya Mulya

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Abstract

The Institutional Governance in the Strategic Restructuring of the Information and Communication Technology Universal Service Obligation to Strengthen National Competitiveness Wilopo, Wilopo; Fitriati, Rachma
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 22, No. 3
Publisher : UI Scholars Hub

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Abstract

The information and communication technology universal service obligation (ICT USO) was an instrument of the policy of the government in order to overcome the ICT development gap. Unfortunately, this instrument could not providethe most favorable value to the community due to the lack of synchronization between the Central Government and the Local Administrations in the ICT USO activity. With the use of the institutional-based view (IBV) theory, which was enriched withthe New Institutional Economic Sociology (NIES), this study used the soft systems methodology based-action research that was enriched with social network analysis. The results of this study showed that (1) the governance structure in the ICT USOactivity did not run well; (2) the absence of the synchronization of the ICT USO activity between the central government and the local administrations; (3) the absence of the harmonization of the relations between BP3TI with the local administrations;(4) the lack of the involvement of the local administrations including the social institution of the community as the intermediary organization. Subsequently, there was a necessity for a strategy in the formulation, the implementation, and the control in theICT USO activity on the mechanism of the dynamics of relations between government levels so that it could provide the best service to the community. Therefore, the development of an efficient ICT USO would encourage the realization of a prosperousinformation community with high levels of competitiveness. Meanwhile, the contribution of the novelty in this research paper was to answer the strategic restructuring on various levels of policy-micro, meso, and macro in developing a governancestructure that could synchronize the strategy in the ICT USO activity with the hybrid of IBV and NIES.
Pengaruh Organisasi Pembelajar terhadap Kompetensi Pegawai Bank TOBING, SONDANG YOHANNA L.; fitriati, RACHMA
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 16, No. 1
Publisher : UI Scholars Hub

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Abstract

PT Bank Mandiri, Tbk. as the biggest state-owned bank in Indonesia must perform changes and its employees must continuously adapt to its environment in order to exist in its endeavour to be the best in the banking world. This quantitative research uses samples taken randomly from the population of the entire employees of Bank Mandiri central office located in Jakarta. The analysis of the data uses the regression design to perceive the influence of five disciplines of learning organization—i.e. personal mastery, shared vision, mental model, system thinking, and team learning—toward the competence improvement of Mandiri Bank Central Office’s employees in Jakarta, signified by motives, traits, self concept, knowledge, and skill. The result of the research shows that learning organization has a strong relation and a significant influence toward the competence improvement of the employees at Mandiri Bank Central Office in Jakarta.
Penetapan Target Premi Asuransi Jiwa Syariah untuk Mencapai Titik Impas dengan Pendekatan Model Profit Testing SOEDIBJO, SUGENG; FITRIATI, RACHMA
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 16, No. 2
Publisher : UI Scholars Hub

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Abstract

This research aimed to give illustration of profit achievement through determination of premium income based on technical assumptions that could be controlled by the company. This model could generally be used as a management tool to take the decision and to arrange the company work planning through allocation of company’s resources. The research was carried out at BRIngin Life Syariah (BLS) company. The results of this study showed that premium income achievement to reach the break even point depended on the kind of insurance products marketed, the operational cost, the investment yield and the risk level of clients. Based on the analyses of profit testing and sensitivity, the product of Tabarru’ produced a better break even point and profit indicator than the insurance products that had the savings element. The results showed that the product of Tabarru with the operational cost between IDR 247,500.0 – IDR302,500.00 per year would reach the break even point between 3.60–5.26 a year. The savings products that had the same operational costs could reach the break even point at 3.91–5.47 a year.
Analisis Komparasi Profitabilitas Sebelum dan Sesudah Penawaran Umum Saham Perdana WARDANI, SINTA; FITRIATI, RACHMA
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 17, No. 2
Publisher : UI Scholars Hub

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Abstract

The purpose of this study is to know how the profitability (gross profit margin, operating profit margin, return on asset, return on equity dan return on investment) of PT Adhi Karya, as an object of this study, before and after IPO 2004-2008 period. This research is qualitative descriptive interpretive. The data were collected from company financial statement 2000 – 2008 which four years before and after the IPO and excluded 2004 as the year of IPO. The research result showed that only gross profit margin, operating margin dan net profit margin which have a better performance after IPO. From Kruskall Wallis test profitability has a better finance performance after IPO.
Entrepreneurial Skills and Characteristics Analysis on the Graduates of the Department of Administrative Sciences, FISIP Universitas Indonesia Fitriati, Rachma; Hermiati, Tutie
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 17, No. 3
Publisher : UI Scholars Hub

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Abstract

This research aims to study the skills and characteristics (attributes) of entrepreneurship required of the graduates of the Department of Administration Science, Faculty of Social and Political Sciences, Universitas Indonesia. This research used a quantitative approach; the data collection techniques are questionnaires and in-depth interviews. The results show that each study program in the Department of Administration Science needs to acquire entrepreneurial skills and characteristics. This research suggests that the lecture material provision be equipped with entrepreneurial skills and characteristics in order that the graduates of Administration Science Department have added value in the labor market. Entrepreneurship becomes an interesting study, especially since it is closely related to the concept of building entrepreneurial process, required of the graduates of the Department.
Analysis of the Effect of Adaptive Competence Customer relation officer on Service recovery Performance Ayu Adriana Putri; Rachma Fitriati
Jurnal Administrasi Publik (Public Administration Journal) Vol 10, No 2 (2020): Jurnal Administrasi Publik (Public Administration Journal), December
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v10i2.3541

Abstract

The purpose of this study was to analyze the effect of the adaptive ability of customer relation officers in service recovery performance in the One Stop Integrated Services and Investment Office of the Special Capital Region of Jakarta (DKI). The method used in this research is quantitative. Sources of data were taken from informants, namely customer relation officers who were directly involved in the recommendation service for Building Use Rights over Land Management Rights, namely 50 respondents. The data collection technique was carried out by conducting initial interviews and distributing and filling out questionnaires. The results of the study found that culture competence, self management, social capacity, self-efficacy recovery and organizational system recovery, affect service recovery performance while informational fairness has no effect on service recovery performance of customer relation officers.
SISTEM BUS RAPID TRANSIT TRANSJAKARTA DALAM STUDI REKAYASA SOSIAL Ellen Sophie Wulan Tangkudung; Robiana Modjo; Rachma Fitriati; Siti Aminah
Jurnal Transportasi Vol. 11 No. 1 (2011)
Publisher : Forum Studi Transportasi antar Perguruan Tinggi (FSTPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (113.441 KB) | DOI: 10.26593/jtrans.v11i1.437.%p

Abstract

Jakarta has developed an integrated transport system and planned, called Macro Transportation System planto address transportation problems in Jakarta. Transjakarta, a Bus Rapid Transit system (BRT), is one of thepublic transportation facilities included in the Macro Transportation System plan, which was intended as aneffort to developa new urban transportation culture. This study used the concept of socio engineering toassess the Transjakarta transport service in Jakarta. The results indicate that the highest service quality relatedto the dimension of empathy and lower service quality associated with the tangible dimension.Keywords: integrated transport system, Bus Rapid Transit, socio engineering.
Co-Authors Abdur Rahman Adam Perdana Putera Aditya Sarsito Agustyo Nugroho Annisa Parastry Ayu Adriana Putri Bagus Sartono Bernardus Yuliarto Nugroho Chairul Muriman Setyabudi Dasril Guntara Desy Nirmala Setyawati Dewi, Herliana Dina Suryawati Djatmika, Gatot Hery Dodi Robby Hari Ismanto Edie Toet Hendratno Effendy, Khasan Effy Rusfian Effy Rusfian Eko Sakapurnama Ellen Sophie Wulan Tangkudung Ellen Sophie Wulan Tangkudung Faisal Faisal Ferry Oktavian Ginting, Victor Hardjosoekarto, Sudarsono Hartoyo Hartoyo Hartoyo Heranisty Nasution Hermiati, Tutie Himsar Silaban Hipui, Maria Vianei Hutajulu, Ruby Wirawan Ismail Kerti, Maryasih Ni Luh Kudang Boro Seminar Marsanty, Dea Alita Mohamad Agus Setiawan Muhamad Syauqillah Muhamad Yopan Muhammad Haekal Saniarjuna Muhammad Haikal Munawaroh Munawaroh Munawaroh Munawaroh Muttaqin Muttaqin Nian Riawati Nurul Safitri Ohorella, Zulkifli Pinora, Joseph Ananta Purwana E.S., Dedi Putri, Ayu Adriana Retno Kusumastuti Retno Putri Fitriah Ricky Aditya, Ricky Rissalwan Habdy Lubis Robiana Modjo Salsabila, Radita Sarsito, Aditya Satiti Shakuntala Selfi Budi Helpiastuti Setiotirin, Roosnelly Wahyuning Sinta Wardani Siti Aminah Siti Aminah SOEDIBJO, SUGENG Sondang Yohanna L Tobing Sugeng Soedibjo Suji Suji Sulistiyanto Sulistiyanto Suprajeni, M. Raihan Susan Febriantina Syarifudin Tippe Tarigan, Roberto Pehulisa TOBING, SONDANG YOHANNA L. Trisnawati Trisnawati Triyuni Soemartono Tutie Hermiati Wahyudi, Andreo Wilopo Wilopo Wilopo Wilopo, Wilopo Yuliana Wisna Simarmata Z.Rusfian, Effy