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All Journal Media Mahardhika International Journal for Educational and Vocational Studies Coopetition : Jurnal Ilmiah Manajemen Journal of Management - Small and Medium Enterprises (SME's) International Journal of Social Science and Religion (IJSSR) BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Moestopo International Review on Social, Humanities, and Sciences (MIRSHuS) Jendela ASWAJA Baileo: Jurnal Sosial Humaniora Politeia : Journal of Public Administration and Political Science and International Relations Publika : Jurnal Ilmiah Administrasi dan Kebijakan Publik J-CEKI
Triyuni Soemartono
Universitas Prof. Dr. Moestopo (Beragama)
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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IMPLEMENTASI KEBIJAKAN SIOLA DALAM MENINGKATKAN PELAYANAN PUBLIK DI KEMENTERIAN DALAM NEGERI Cristiyanti, Dewi; Soemartono, Triyuni; Nenobais, Harry
Publika: Jurnal Ilmiah Administrasi dan Kebijakan Publik Vol 10, No 2 (2024)
Publisher : Universitas Prof. Dr. Moestopo (Beragama)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32509/jp.v10i2.5779

Abstract

Penelitian ini bertujuan untuk mengetahui implementasi dari pelaksanaan kebijakan pelayanan publik di Kementerian Dalam Negeri melalui Sistem Informasi Online Layanan Administrasi (SIOLA). Hal ini sebagai salah satu upaya untuk mewujudkan reformasi birokrasi yakni birokrasi yang berdaya saing, menciptakan hasil, lincah dan agile, dan birokrasi yang making delivered. Metode yang digunakan oleh penulis pada penulisan tesis ini adalah metode kualitatif deskriptif. Metode pengumpulan data yang digunakan adalah triangulasi dengan cara wawancara, observasi, dan dokumentasi. Hasil dari penelitian menunjukkan bahwa implementasi kebijakan SIOLA di Kementerian Dalam Negeri secara umum sudah baik karena sudah adanya inisiatif melalui pakta integritas yang mengarah pada upaya transformasi pelayanan publik digital dalam bentuk kebijakan program pelayanan dan konsultasi yang bertujuan untuk pemenuhan hak pelayanan kepada publik. Meskipun pelaksanaan program SIOLA belum sepenuhnya optimal karena masih kurangnya penguatan teknologi informasi sepertinya jaringan yang kurang stabil dan aplikasi SIOLA yang pengembangannya menggunakan arsitektur monolitik dan masih terintegrasi pada Pusat Data dan Sistem Informasi Kemendagri.
DIGITAL TRANSFORMATION IN PARLIAMENTARY INSTITUTIONS: A MULTI-DIMENSIONAL ANALYSIS OF SRIKANDI IMPLEMENTATION AND ITS IMPACT ON INFORMATION MANAGEMENT EFFECTIVENESS Ariawan, Ariawan; Soemartono, Triyuni; Effendy, Khasan; Sukmana, Pandji
Media Mahardhika Vol. 24 No. 1 (2025): September 2025
Publisher : STIE Mahardhika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29062/mahardika.v24i1.1420

Abstract

This study examines the implementation of digital transformation policy through the Integrated Dynamic Archival Information System (SRIKANDI) at Indonesia's House of Representatives (DPR RI), employing a comprehensive multi-dimensional analytical framework. Using qualitative methodology with case study design, data were collected through in-depth interviews with 25 key stakeholders, participatory observation over six months, and extensive documentation analysis. The research applies Edward III's policy implementation model, DeLone and McLean's information systems success model, and Lewin's organizational change theory to analyze the complex dynamics of digital transformation in parliamentary institutions. Findings reveal that SRIKANDI implementation achieved significant improvements in archival efficiency (67% reduction in document retrieval time) and transparency (85% increase in digital document accessibility), while facing substantial challenges in organizational culture adaptation and technical infrastructure limitations. The study identifies four critical success factors: leadership commitment intensity, digital literacy enhancement programs, infrastructure robustness, and change management strategies. Results demonstrate that successful digital transformation in legislative institutions requires synchronized alignment of policy frameworks, technological capabilities, organizational readiness, and human resource development. This research contributes to the growing literature on e-governance in developing countries and provides actionable insights for parliamentary digital transformation initiatives globally.
Efektivitas Pelaksanaan Asesmen dalam Pengembangan Karier Aparatur Sipil Negara di Kementerian Dalam Negeri Syahputra, Subhan; Soemartono, Triyuni; Nenobais, Harry
Jurnal Jembatan Efektivitas Ilmu dan Akhlak Ahlussunah Wal Jama'ah Vol 6 No 3 (2025): September
Publisher : LPPM UNU CIREBON

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52188/jeas.v6i3.1474

Abstract

Study purpose. This study aims to analyse the effectiveness of assessments in the career development of civil servants at the Ministry of Home Affairs. Assessments are used as instruments to measure the competence, potential, and performance of civil servants in order to support objective and merit-based career planning, including mapping employees for the purposes of transfers and promotions. Material and Methods. The research method used was a combination of qualitative and quantitative approaches through interviews, surveys, and documentation studies, with the Personnel Bureau as the assessment implementing unit and the locus of research. The theoretical basis used Gibson's effectiveness theory, which covers seven aspects, namely productivity, quality, efficiency, flexibility, satisfaction, excellence, and development. Results. The study shows that structured and competency-based assessments can improve the accuracy of civil servant placement and promotion. However, obstacles are still found in implementation, including a limited number of assessors, resistance from civil servants, a lack of system support, and budget constraints. To overcome this, the Ministry of Home Affairs has taken a number of improvement measures, such as utilising digital technology and artificial intelligence (AI), increasing the number of certified assessors, ensuring transparency of results with clearer feedback, and integrating assessment data into an integrated HR management system. These efforts are expected to strengthen the effectiveness of assessments so that ASN career development becomes more objective, measurable, and sustainable. Conclusion. The implementation of assessments at the Ministry of Home Affairs has proven to be quite effective in supporting the career development of ASNs through the objective mapping of employee competencies and potential. Assessments improve the accuracy of job placements and promotions, although they are still constrained by limitations in assessors, budgets, ASN resistance, and system support. Improvement efforts through the use of digital technology and AI, an increase in certified assessors, transparency of results, and integration of assessment data are expected to strengthen the effectiveness of ASN career development to be more objective, measurable, and sustainable.
Citizen Engagement in Democratic Governance: Insights from Participatory Policy-Making Ariawan; Soemartono, Triyuni; Effendy, Khasan; Sukmana, Pandjj
Politeia : Journal of Public Administration and Political Science and International Relations Vol. 3 No. 4 (2025): October 2025
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/politeia.v3i4.965

Abstract

Citizen participation in policy-making has become a defining feature of contemporary democratic governance, yet its effectiveness varies across political, social, and technological contexts. This narrative review aims to synthesize evidence on mechanisms of citizen engagement, influencing factors, and governance outcomes. Literature searches were conducted across Scopus, Web of Science, and Google Scholar using targeted keywords such as public participation, participatory governance, and deliberative democracy. Inclusion criteria focused on empirical and conceptual studies addressing citizen engagement in policy-making, while both qualitative and quantitative designs were considered. The results show that mechanisms such as Participatory Action Research, Citizen Advisory Boards, and digital platforms facilitate transparency, accountability, and trust when effectively institutionalized. Comparative evidence from contexts including Japan, Indonesia, and Europe demonstrates that participatory models enhance policy legitimacy and responsiveness but require adaptation to local cultures and institutional capacities. However, systemic barriers—ranging from political dominance and socio-economic inequalities to digital literacy gaps—continue to hinder inclusivity and long-term sustainability. These findings emphasize the importance of embedding participatory mechanisms within institutional and legal frameworks while leveraging information and communication technologies to broaden access.This review concludes that citizen engagement is both a normative imperative and a practical strategy for improving governance. Future research should explore cross-country comparisons, develop long-term evaluation metrics, and examine how marginalized populations can be more effectively integrated. Strengthening participatory governance is crucial for advancing transparency, accountability, and democratic resilience.
Digital Leadership and Innovation in Indonesia’s Public Administration: Insights from the Govtech INA Digital Reform Ariawan; Soemartono, Triyuni; Effendy, Khasan; Sukmana, Pandji
International Journal of Social Science and Religion (IJSSR) 2025: Volume 6 Issue 2
Publisher : Indonesian Academy of Social and Religious Research (IASRR)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53639/ijssr.v6i2.372

Abstract

This study explores how digital leadership influences innovation in Indonesia’s public sector amid the nationwide implementation of GovTech INA Digital and the updated Electronic Based Government System (SPBE). Using a qualitative, phenomenological design, the research draws on nine in-depth interviews with central and regional government officials, complemented by document analysis and observation. Thematic analysis revealed four key themes: visionary and communicative leadership, organizational digital capability, innovation culture and citizen co-creation, and institutional agility amid policy shocks. Visionary and communicative leadership enabled shared alignment across agencies, while empowerment-based leadership strengthened organizational capability. A culture of openness and co-creation fostered sustained innovation, although bureaucratic rigidity still limited rapid experimentation. Institutional reforms and crises particularly the 2024 PDNS ransomware incident tested leadership agility, revealing that adaptive leaders effectively transformed disruption into opportunities for systemic learning. The findings conceptualize digital leadership as an adaptive capability operating across behavioral, structural, cultural, and contextual pathways. The study contributes to digital governance theory by demonstrating how leadership behaviors and institutional contexts co-evolve to sustain innovation. Policy implications highlight the need for leadership development programs that combine strategic foresight, digital literacy, and participatory governance to enhance resilience and innovation in public administration.
Efektivitas Sistem Informasi Elektronik Surat Perintah Perjalanan Dinas (E-Sppd) Dalam Meningkatkan Administrasi Perjalanan Dinas Pegawai Pemerintah Daerah Kota Payakumbuh Azmi, Muhammad Febria; Soemartono, Triyuni; Nenobais, Harry
Jurnal Jembatan Efektivitas Ilmu dan Akhlak Ahlussunah Wal Jama'ah Vol 6 No 3 (2025): September
Publisher : LPPM UNU CIREBON

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52188/jendelaaswaja.v6i3.1599

Abstract

Study purpose. The Payakumbuh City Government conducts numerous official travel trips for employees to carry out their duties. Previously, official travel administration was handled manually, but since August 2018, the Payakumbuh City Government has been using the e-SPPD application. This application facilitates online permit applications and evaluations for official travel for ASN. With e-SPPD, the approval and document filing processes are faster and more secure. This study aims to analyze the evaluation results of the implementation of e-SPPD in the Payakumbuh City Government. Materials and Methods. This study uses the DeLone and McLean (2016) effectiveness assessment model, which consists of six dimensions: information quality, system quality, service quality, intended use, user satisfaction, and net benefits. This research was conducted by interviewing relevant informants: the Acting Mayor of Payakumbuh, the Head of the Leadership Administration Sub-Division, the Secretary of the Communication and Information Agency, the Financial Sub-Coordinator, the Payakumbuh City Regional Secretary, and the Payakumbuh City Inspector. Results. The results of this study demonstrate the effectiveness of the e-SPPD information system in administering official travel for civil servants in Payakumbuh City, assessed across six dimensions. The system's quality is considered good, with a simple interface and easy access, although it does not support iOS devices. The system reduces errors and allows tracking of the status of Assignment Letter applications. Security is also good, with two-factor authentication and regular monitoring. Conclusion. The evaluation results demonstrate efficiency and transparency, although there are shortcomings in automatic notifications and the need for additional, regularly updated recapitulation data regarding the official travel budget for each Regional Apparatus Organization. Users are satisfied, but older employees may need assistance and adjustments. Barriers include technology adaptation and concerns about data security. The local government is working to provide training and protect data to support the system.
Governing Health in High-Risk Bureaucracies: Institutional Misalignment and Reactive Policy Implementation in the Indonesian National Police Manohara, Niken; Soemartono, Triyuni; Rachmatsyah, T. Herry; Djatmiko, Gatot Hery
Baileo: Jurnal Sosial Humaniora Vol 3 No 2 (2026): January 2026 (On Process)
Publisher : Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/baileofisipvol3iss2pp426-444

Abstract

This study examines the institutional governance of occupational health within high-risk law enforcement institutions through a case study of the Indonesian National Police (INP), focusing on the misalignment between formal policy design and reactive implementation practices. Despite regulatory mandates such as the Chief of Police Regulation No. 7/2013 requiring periodic health screenings, participation remains low (24–26%), while high-risk classifications have tripled within a year. Using a qualitative case study approach, institutional screening data and medical records from the Jakarta Metropolitan Police (Polda Metro Jaya) were analyzed through documentary and thematic content analysis guided by Matland’s ambiguity–conflict model and policy implementation theory. The findings reveal that bureaucratic quota systems, weak digital infrastructure, and the absence of leadership accountability mechanisms undermine preventive health outcomes, leading to rising chronic diseases, preventable deaths, and declining institutional resilience. The study identifies systemic governance failures driven by compliance-oriented routines and proposes four reforms: risk-adaptive screening protocols, centralized digital health integration, leadership accountability metrics, and cross-sectoral preventive care partnerships. The novelty of this research lies in exposing institutional misalignment in police health governance, an underexplored area in Indonesian bureaucratic sociology, while extending the New Public Service paradigm to occupational health governance. Conceptually, it contributes to institutional sociology by linking policy rationality with frontline implementation behavior in high-risk public sectors.
Evaluation of Public Policies to Alleviate Underdeveloped Regions in South Solok Regency Purba, Putra Warumansyah; Soemartono, Triyuni; Nenobais, Harry
Jurnal Jembatan Efektivitas Ilmu dan Akhlak Ahlussunah Wal Jama'ah Vol 6 No 3 (2025): September
Publisher : LPPM UNU CIREBON

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52188/jendelaaswaja.v6i3.1707

Abstract

Tujuan penelitian. Penelitian ini bertujuan mengevaluasi pelaksanaan kebijakan publik Pemerintah Kabupaten Solok Selatan dalam mengentaskan status daerah tertinggal pada periode 2015–2019 sebagaimana ditetapkan dalam berbagai regulasi nasional, termasuk RPJMN dan Kepmendesa. Evaluasi dilakukan dengan menggunakan enam kriteria analisis kebijakan menurut William N. Dunn, yaitu efektivitas, efisiensi, kecukupan, pemerataan, responsivitas, dan ketepatan. Bahan dan metode. Pendekatan penelitian menggunakan metode deskriptif kualitatif dengan teknik pengumpulan data melalui dokumentasi, wawancara mendalam dengan pemangku kebijakan daerah, serta kajian pustaka terhadap dokumen perencanaan dan regulasi terkait. Hasil. Hasil penelitian menunjukkan bahwa kebijakan publik yang diambil Pemerintah Kabupaten Solok Selatan secara umum berhasil mendorong peningkatan indikator-indikator utama daerah tertinggal, mulai dari infrastruktur, sumber daya manusia, perekonomian masyarakat, karakteristik wilayah, hingga kemampuan keuangan daerah. Efektivitas dan efisiensi tercermin dari peningkatan capaian pembangunan serta ketepatan penyerapan anggaran, sementara pemerataan dan responsivitas tampak melalui konsistensi pemerintah melibatkan masyarakat dalam proses perencanaan melalui mekanisme musrenbang. Di sisi lain, faktor penghambat utama berasal dari kondisi geografis yang rawan bencana, sedangkan faktor pendukung muncul dari sinergi antarlembaga dan koordinasi lintas-OPD. Kesimpulan. Secara keseluruhan, kebijakan publik yang diterapkan dinilai tepat dalam mendorong Kabupaten Solok Selatan keluar dari kategori daerah tertinggal dan dapat menjadi rujukan bagi daerah lain yang menghadapi permasalahan serupa.
CO-CREATION AND THE CREATIVE ECONOMY : REDEFINING PUBLIC SERVICE DELIVERY FOR INCLUSIVE INNOVATION Ruhati, Dessy; Soemartono, Triyuni; Effendy, Khasan; Rachmatsyah, T. Herry
Journal of Management Small and Medium Enterprises (SMEs) Vol 18 No 3 (2025): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v18i3.26084

Abstract

The creative economy has emerged as a dynamic engine of economic resilience and social innovation, especially in the aftermath of the COVID-19 pandemic. This article explores the interaction between co-creation and creative economic ecosystems, emphasizing how participatory governance models can enhance public service delivery and foster inclusive development. Drawing on mixed-methods research involving 450 creative enterprises and over 100 stakeholder interviews across Indonesia, Portugal, and Spain, the study investigates the enabling conditions for co-creation, namely digital literacy, institutional flexibility, and stakeholder engagement. Quantitative analysis using structural equation modeling highlights the mediating role of digital skills in enhancing business sustainability, while qualitative insights reveal barriers such as bureaucratic inertia and algorithmic governance. Case studies of creative kampongs in Bandung, innovation labs in Gipuzkoa, and hybrid tourism platforms in Lisbon demonstrate the transformative potential of collaborative service design. However, the research also cautions against superficial participation, showing that power asymmetries can undermine co-creation outcomes without institutional safeguards. The findings demonstrate the need for adaptive governance structures, integrated cultural impact indicators, and platform reforms to ensure equitable participation. This study promotes a paradigm shift towards relational and iterative governance that values local knowledge, encourages experimentation, and propels sustainable growth by integrating creative economy principles into public policy frameworks. This article contributes to contemporary debates on public innovation by proposing a co-creation framework grounded in cultural vitality, digital empowerment, and democratic inclusivity. Keywords: Creative Economy; Co-creation; Public Service Innovation; Governance
Evaluasi Kebijakan Penyelenggaraan Pariwisata di Air Ninivala Kabupaten Maluku Tengah Aprilia Manuputty, Michelle; Triyuni Soemartono; Harry Nenobais
J-CEKI : Jurnal Cendekia Ilmiah Vol. 5 No. 1: Desember 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v5i1.12288

Abstract

Tujuan penelitian ini adalah untuk mengkaji lebih dalam terhadap Evaluasi Kebijakan Penyelenggaraan Pariwisata di Air Ninivala Kabupaten Maluku Tengah. Teori yang dipakai dalam penelitian ini adalah Teori William Dunn yaitu Efektivitas, efesiensi, kecukupan, perataan, responsivitas dan ketepatan. Metode penelitian yang digunakan dalam penelitian ini yaitu penelitian kualitatif dengan paradigma penelitian yang digunakan adalah post-positivisme. Tempat dan waktu penelitian yaitu di kabupaten Maluku Tengah. Subjek penelitian dalam penelitian ini adalah Kepala Dinas Pariwisata Kabupaten Maluku Tengah maupun staf dinas pariwisata dan masyarakat Objek penelitian adalah himpunan elemen yang dapat berupa orang, organisasi atau barang. Teknik pengumpulan data yaitu observasi, wawancara, dokumentasi dan studi literatur. Teknik analisis data yang dilakukan adalah pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian ini meunjukkan bahwa Efektivitas: kebijakan terpenuhi sehingga Program Pariwisata yang efektif adalah Ekowisata Bahari. Efisiensi: Penggunaan sumber daya baik finansial dan manusia belum dilakukan secara efisien, Kecukupan: Evaluasi Kebijakan Penyelenggaraan Pariwisata Di Kabupaten Maluku Tengah dalam dimensi kecukupan dianggap belum memenuhi kecukupan. Perataan: Distribusi kebijakan belum maksimal., Ketepatan: evaluasi kebijakan penyelenggaraan pariwisata di kabupaten maluku tengah terpenuhi. Saran dari penelitian ini yaitu hendaknya pemerintah daerah Kabupaten Maluku Tengah menjalankan prinsip-prinsip penganggaran secara efisien, transparan, akuntabel, dan tepat sasaran sehingga dapat menjaga efisiensi penggunaan anggaran bagi kebijakan pengembangan pariwisata di Kabupaten Maluku Tengah secara berkelanjutan dan Agar unsur efisiensi, kecukupan, dan perataan dapat sesuai dan terpenuhi dengan optimal hendaknya hendaknya penggunaan anggaran terlebih dahulu perlu melakukan kajian secara mendalam dengan memperhatikan faktor lingkungan sosial sehingga tidak merugikan.
Co-Authors Aprilia Manuputty, Michelle Ariawan Ariawan, Ariawan Azmi, Muhammad Febria Basuki, Johanes Cristiyanti, Dewi David Yama Djatmika, Gatot Hery Djatmiko, Gatot Hery Dozan, Willy Dwi Indah Kartika Effendi, Khasan Effendy, Khasan Hanifa, Hanifa Harry Nenobais Harry Nenobais Himsar Silaban Kusworo Kusworo Lukman Hakim Manohara, Niken Maryasih, Ni Luh Kerti Pakpahan, Roy Tumpal Purba, Putra Warumansyah Rachma Fitriati Rachmatsyah, T. Herry Rahmatsyah, T.Herry Ruhati, Dessy Saedini, Selva Setiotirin, Roosnelly Wahyuning Sukmana, Pandji Sukmana, Pandjj Syahputra, Subhan Tb Adi Satria Za, Aji Umar