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All Journal Media Mahardhika International Journal for Educational and Vocational Studies Jurnal Ilmiah Manajemen Kesatuan Coopetition : Jurnal Ilmiah Manajemen International Journal of Social Science and Religion (IJSSR) BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Moestopo International Review on Social, Humanities, and Sciences (MIRSHuS) Jendela ASWAJA Politeia : Journal of Public Administration and Political Science and International Relations Publika : Jurnal Ilmiah Administrasi dan Kebijakan Publik
Triyuni Soemartono
Universitas Prof. Dr. Moestopo (Beragama)
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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IMPLEMENTASI KEBIJAKAN SIOLA DALAM MENINGKATKAN PELAYANAN PUBLIK DI KEMENTERIAN DALAM NEGERI Cristiyanti, Dewi; Soemartono, Triyuni; Nenobais, Harry
Publika: Jurnal Ilmiah Administrasi dan Kebijakan Publik Vol 10, No 2 (2024)
Publisher : Universitas Prof. Dr. Moestopo (Beragama)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32509/jp.v10i2.5779

Abstract

Penelitian ini bertujuan untuk mengetahui implementasi dari pelaksanaan kebijakan pelayanan publik di Kementerian Dalam Negeri melalui Sistem Informasi Online Layanan Administrasi (SIOLA). Hal ini sebagai salah satu upaya untuk mewujudkan reformasi birokrasi yakni birokrasi yang berdaya saing, menciptakan hasil, lincah dan agile, dan birokrasi yang making delivered. Metode yang digunakan oleh penulis pada penulisan tesis ini adalah metode kualitatif deskriptif. Metode pengumpulan data yang digunakan adalah triangulasi dengan cara wawancara, observasi, dan dokumentasi. Hasil dari penelitian menunjukkan bahwa implementasi kebijakan SIOLA di Kementerian Dalam Negeri secara umum sudah baik karena sudah adanya inisiatif melalui pakta integritas yang mengarah pada upaya transformasi pelayanan publik digital dalam bentuk kebijakan program pelayanan dan konsultasi yang bertujuan untuk pemenuhan hak pelayanan kepada publik. Meskipun pelaksanaan program SIOLA belum sepenuhnya optimal karena masih kurangnya penguatan teknologi informasi sepertinya jaringan yang kurang stabil dan aplikasi SIOLA yang pengembangannya menggunakan arsitektur monolitik dan masih terintegrasi pada Pusat Data dan Sistem Informasi Kemendagri.
DIGITAL TRANSFORMATION IN PARLIAMENTARY INSTITUTIONS: A MULTI-DIMENSIONAL ANALYSIS OF SRIKANDI IMPLEMENTATION AND ITS IMPACT ON INFORMATION MANAGEMENT EFFECTIVENESS Ariawan, Ariawan; Soemartono, Triyuni; Effendy, Khasan; Sukmana, Pandji
Media Mahardhika Vol. 24 No. 1 (2025): September 2025
Publisher : STIE Mahardhika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29062/mahardika.v24i1.1420

Abstract

This study examines the implementation of digital transformation policy through the Integrated Dynamic Archival Information System (SRIKANDI) at Indonesia's House of Representatives (DPR RI), employing a comprehensive multi-dimensional analytical framework. Using qualitative methodology with case study design, data were collected through in-depth interviews with 25 key stakeholders, participatory observation over six months, and extensive documentation analysis. The research applies Edward III's policy implementation model, DeLone and McLean's information systems success model, and Lewin's organizational change theory to analyze the complex dynamics of digital transformation in parliamentary institutions. Findings reveal that SRIKANDI implementation achieved significant improvements in archival efficiency (67% reduction in document retrieval time) and transparency (85% increase in digital document accessibility), while facing substantial challenges in organizational culture adaptation and technical infrastructure limitations. The study identifies four critical success factors: leadership commitment intensity, digital literacy enhancement programs, infrastructure robustness, and change management strategies. Results demonstrate that successful digital transformation in legislative institutions requires synchronized alignment of policy frameworks, technological capabilities, organizational readiness, and human resource development. This research contributes to the growing literature on e-governance in developing countries and provides actionable insights for parliamentary digital transformation initiatives globally.
Efektivitas Pelaksanaan Asesmen dalam Pengembangan Karier Aparatur Sipil Negara di Kementerian Dalam Negeri Syahputra, Subhan; Soemartono, Triyuni; Nenobais, Harry
Jurnal Jembatan Efektivitas Ilmu dan Akhlak Ahlussunah Wal Jama'ah Vol 6 No 3 (2025): September: Article in Progress
Publisher : LPPM UNU CIREBON

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52188/jeas.v6i3.1474

Abstract

Study purpose. This study aims to analyse the effectiveness of assessments in the career development of civil servants at the Ministry of Home Affairs. Assessments are used as instruments to measure the competence, potential, and performance of civil servants in order to support objective and merit-based career planning, including mapping employees for the purposes of transfers and promotions. Material and Methods. The research method used was a combination of qualitative and quantitative approaches through interviews, surveys, and documentation studies, with the Personnel Bureau as the assessment implementing unit and the locus of research. The theoretical basis used Gibson's effectiveness theory, which covers seven aspects, namely productivity, quality, efficiency, flexibility, satisfaction, excellence, and development. Results. The study shows that structured and competency-based assessments can improve the accuracy of civil servant placement and promotion. However, obstacles are still found in implementation, including a limited number of assessors, resistance from civil servants, a lack of system support, and budget constraints. To overcome this, the Ministry of Home Affairs has taken a number of improvement measures, such as utilising digital technology and artificial intelligence (AI), increasing the number of certified assessors, ensuring transparency of results with clearer feedback, and integrating assessment data into an integrated HR management system. These efforts are expected to strengthen the effectiveness of assessments so that ASN career development becomes more objective, measurable, and sustainable. Conclusion. The implementation of assessments at the Ministry of Home Affairs has proven to be quite effective in supporting the career development of ASNs through the objective mapping of employee competencies and potential. Assessments improve the accuracy of job placements and promotions, although they are still constrained by limitations in assessors, budgets, ASN resistance, and system support. Improvement efforts through the use of digital technology and AI, an increase in certified assessors, transparency of results, and integration of assessment data are expected to strengthen the effectiveness of ASN career development to be more objective, measurable, and sustainable.
Citizen Engagement in Democratic Governance: Insights from Participatory Policy-Making Ariawan; Soemartono, Triyuni; Effendy, Khasan; Sukmana, Pandjj
Politeia : Journal of Public Administration and Political Science and International Relations Vol. 3 No. 4 (2025): October 2025
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/politeia.v3i4.965

Abstract

Citizen participation in policy-making has become a defining feature of contemporary democratic governance, yet its effectiveness varies across political, social, and technological contexts. This narrative review aims to synthesize evidence on mechanisms of citizen engagement, influencing factors, and governance outcomes. Literature searches were conducted across Scopus, Web of Science, and Google Scholar using targeted keywords such as public participation, participatory governance, and deliberative democracy. Inclusion criteria focused on empirical and conceptual studies addressing citizen engagement in policy-making, while both qualitative and quantitative designs were considered. The results show that mechanisms such as Participatory Action Research, Citizen Advisory Boards, and digital platforms facilitate transparency, accountability, and trust when effectively institutionalized. Comparative evidence from contexts including Japan, Indonesia, and Europe demonstrates that participatory models enhance policy legitimacy and responsiveness but require adaptation to local cultures and institutional capacities. However, systemic barriers—ranging from political dominance and socio-economic inequalities to digital literacy gaps—continue to hinder inclusivity and long-term sustainability. These findings emphasize the importance of embedding participatory mechanisms within institutional and legal frameworks while leveraging information and communication technologies to broaden access.This review concludes that citizen engagement is both a normative imperative and a practical strategy for improving governance. Future research should explore cross-country comparisons, develop long-term evaluation metrics, and examine how marginalized populations can be more effectively integrated. Strengthening participatory governance is crucial for advancing transparency, accountability, and democratic resilience.
Developing a Human Resource Management Model for E-Government Implementation in the Public Sector Akbar, Rasona Sunara; Soemartono, Triyuni; Sukmana, Pandji; T. Herry Rachmatsyah
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 5 (2025): JIMKES Edisi September 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i5.3789

Abstract

The rapid digital transformation in Indonesia requires public agencies to align human resource (HR) capabilities with e-government reforms. This study aims to develop a conceptual HR management model for the public sector to support effective e-government implementation. An exploratory qualitative approach was used, and a multi-level case study was conducted on the State Civil Service Agency (SAPK) and the Ministry of Law (SIMPEG). Data were obtained through in-depth interviews, document analysis, and field observations, then thematically analyzed using NVivo. The results highlight HR’s role as an enabler, integrator, and catalyst for change. SAPK and SIMPEG have improved efficiency, but challenges remain, including low digital literacy, resistance to change, fragmented policies, and limited regional budgets, which hinder interoperability and sustainability of public digital services. The proposed integrative HR management model comprises five pillars: digital competence, adaptive structure, digital governance, supporting infrastructure, and digital organizational culture. Policy recommendations include targeted digital training, integrated personnel systems, dedicated budget allocations, and HR regulatory reform. This model provides a strategic roadmap for national and regional agencies to develop a capable, efficient, transparent, and service-oriented bureaucracy in the digital era.
Digital Leadership and Innovation in Indonesia’s Public Administration: Insights from the Govtech INA Digital Reform Ariawan; Soemartono, Triyuni; Effendy, Khasan; Sukmana, Pandji
International Journal of Social Science and Religion (IJSSR) 2025: Volume 6 Issue 2
Publisher : Indonesian Academy of Social and Religious Research (IASRR)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53639/ijssr.v6i2.372

Abstract

This study explores how digital leadership influences innovation in Indonesia’s public sector amid the nationwide implementation of GovTech INA Digital and the updated Electronic Based Government System (SPBE). Using a qualitative, phenomenological design, the research draws on nine in-depth interviews with central and regional government officials, complemented by document analysis and observation. Thematic analysis revealed four key themes: visionary and communicative leadership, organizational digital capability, innovation culture and citizen co-creation, and institutional agility amid policy shocks. Visionary and communicative leadership enabled shared alignment across agencies, while empowerment-based leadership strengthened organizational capability. A culture of openness and co-creation fostered sustained innovation, although bureaucratic rigidity still limited rapid experimentation. Institutional reforms and crises particularly the 2024 PDNS ransomware incident tested leadership agility, revealing that adaptive leaders effectively transformed disruption into opportunities for systemic learning. The findings conceptualize digital leadership as an adaptive capability operating across behavioral, structural, cultural, and contextual pathways. The study contributes to digital governance theory by demonstrating how leadership behaviors and institutional contexts co-evolve to sustain innovation. Policy implications highlight the need for leadership development programs that combine strategic foresight, digital literacy, and participatory governance to enhance resilience and innovation in public administration.
Co-Authors Akbar, Rasona Sunara Ariawan Ariawan, Ariawan Basuki, Johanes Cristiyanti, Dewi David Yama Djatmika, Gatot Hery Dozan, Willy Dwi Indah Kartika Effendi, Khasan Effendy, Khasan Hanifa, Hanifa Harry Nenobais Himsar Silaban Kusworo Kusworo Lukman Hakim Maryasih, Ni Luh Kerti Pakpahan, Roy Tumpal Rachma Fitriati Rahmatsyah, T.Herry Saedini, Selva Setiotirin, Roosnelly Wahyuning Sukmana, Pandji Sukmana, Pandjj Syahputra, Subhan T. Herry Rachmatsyah Tb Adi Satria Za, Aji Umar