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All Journal PIRAMIDA JURNAL RELASI STIE MANDALA JEMBER Jurnal EMT KITA Journal of Humanities and Social Studies Forum Manajemen Jurnal Informasi dan Teknologi Jurnal Manajemen Pelayanan Hotel Prospek: Jurnal Manajemen dan Bisnis Journal Research of Management Journal of Applied Management Studies Paradharma: Jurnal Aplikasi IPTEK Relasi : Jurnal Ekonomi BJHTCR Jurnal Mosaik Hospitaliti Journal Research of Management
Antari, Ni Luh Sili
Universitas Triatma Mulya
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Pengaruh Kualitas Produk, Kualitas Pelayanan Dan Harga Terdahap Kepuasan Pelanggan Kopikota Bali Dewiwati Sujadi; I Gede Adi Pratama; Ni Luh Sili Antari Sili
RELASI : JURNAL EKONOMI Vol 19 No 1 (2023)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v19i1.642

Abstract

ABSTRACT This study aims to determine and analyze whether product quality, service quality, and price affect to the customer satisfaction of Kopikota Bali. The data collection technique is purposive sampling. The sampling method was carried out purposively or with certain objectives and considerations with the criteria of customers aged 17 years and over and had made transactions at Kopikota Bali. Respondents were set at 25 x 5 = 125 respondents. The research method applied in this study is based on multiple linear regression analysis with data collection techniques used are documentation and questionnaires. The data analysis technique used is quantitative descriptive analysis, validity and reliability test, classical assumption test, multiple linear regression analysis and t test analysis. The results of the analysis show that the regression results are Y = 1.125 + 0.221X1 + 0.297X2 + 0.476X3. The conclusion obtained is that product quality (X1) has a positive and partially significant effect on customer satisfaction (Y) which is shown in the regression coefficient β1X1 which has a positive value of 0.211 with tcount = 2,301 > ttable = 1,979 with sig = 0,023. Service quality (X2) has a positive and partially significant effect on customer satisfaction (Y) which is shown in the regression coefficient β2X2 which has a positive value of 0.297 with a value of tcount = 4,450 > ttable = 1,979 with a value of sig = 0.000. Price (X3) has a positive and partially significant effect on customer satisfaction (Y) which is shown in the regression coefficient β3X3 which has a positive value of 0.476 with tcount = 4.219 > ttable = 1.979 with sig = 0.000 value. Suggestions for Kopikota Bali are the need to maintain product quality, service quality, and prices provided, and if necessary to be improved again in order to always achieve customer satisfaction. Keywords: Product Quality, Service Quality, Price and Customer Satisfaction
KUALITAS LAYANAN DITINJAU DARI KOHESIVITAS KELOMPOK, EMPLOYEE EMPOWERMENT, DAN KEADILAN ORGANISASIONAL Ni Luh Putu Ayu Reonningrat; Ni Luh Sili Antari
Forum Manajemen Vol 15 No 1 (2017): Jurnal STIMI Vol. 15 No. 1 - 2017
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v15i1.152

Abstract

Quality of service is a key factor in the success of a company that is engaged in services such as salons, hospitals, banks, and hotels. The banking industry is one that is always faced with intense competition and business environment changes so quickly. Currently the bank is not only required to understand its clients, but also should pay attention to their employees so that the company afloat by purpose. As one of the state-owned enterprises, Bank BRI is required to provide good service to its customers. Competition is going on and the number of privately owned banks that have sprung up to make BRI had to work extra hard in order not to drown in the competition in the financial sector. In this regard, it will be analyzed in this study about the influence of several variables on the quality of service. This research was conducted in BRI Unit Singaraja spread over 15 locations with the number of employees as a sample of 81 people. The results of this study indicate there is positive and significant between group cohesiveness on the quality of service, there is a positive and significant impact of employee empowerment on service quality, there is positive but not significant between justice organizational to quality of service, there is a positive and significant impact group cohesiveness, employee empowerment, and organizational justice to the quality of the service employees of BRI in Singaraja, as well as the effect of which was donated by three independent variables on the quality of service of 77.5%.
PENGARUH GAYA KEPEMIMPINAN DAN IKLIM ORGANISASI TERHADAP KINERJA PEGAWAI MELALUI KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI: Studi Pada Rumah Sakit Umum Daerah Nyitdah I Putu Santika; Ni Luh Gede Era Puspita Dewi; Ni Luh Sili Antari; I Gede Adindya Perdana Putra
Journal of Applied Management Studies Vol. 5 No. 1 (2023): Journal of Applied Management Studies
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jamms.v5i1.105

Abstract

This study aims to analyze the effect of leadership style and organizational climate on employee performance through job satisfaction as a mediating variable (study at Nyitdah Regional General Hospital). The data analysis technique uses 'path analysis' (path analysis) where the data has been tested for validity, reliability test, and classical assumption test. The results of the analysis found that 1) Leadership style has a positive and significant effect on employee job satisfaction at Nyitdah Hospital; 2) Organizational climate has a positive and significant effect on employee job satisfaction at Nyitdah Hospital; 3) Leadership style has a positive and significant effect on employee performance at Nyitdah Hospital; 4) Organizational climate has a positive and significant effect on employee performance at Nyitdah Hospital; 5) Job satisfaction has a positive and significant effect on employee performance at Nyitdah Hospital; 6) Leadership style has a positive effect on employee performance through job satisfaction at Nyitdah Hospital. Job satisfaction has not been able to act as a mediating variable in the relationship between leadership style and employee performance at Nyitdah Hospital; and 7) Organizational climate has a positive and significant effect on employee performance through job satisfaction at Nyitdah Hospital. Job satisfaction can act as a mediating variable in the relationship between organizational climate and employee performance at Nyitdah Hospital. Suggestions in this study, it is expected that the hospital director should maintain and improve leadership style, organizational climate, and job satisfaction to improve employee performance.
Application of Rating Scale Method to Design and Construct an Employee Performance Assessment Application System in National Charity Institutions Annisa Wahdiniawati, Siti; Zulkifli; Chrisnawati, Giatika; Sili Antari, Ni Luh; Mustika, I Ketut
Jurnal Informasi dan Teknologi 2024, Vol. 6, No. 1
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v6i1.481

Abstract

This research aims to find out how to design and build an employee performance assessment information system using the rating scale method. The data collection methods used were observation, interviews, and literature study. The research used the rating scale as the employee performance assessment method. The author used the Rapid Application Development (RAD) method in system development. The researcher designed an employee performance assessment information system using UML (Unified Modeling Language) tools at this stage. In this stage, the system is built using the PHP and MySQL programming languages for the database. The research results show that the developed performance appraisal system can provide significant benefits in monitoring employee performance more efficiently. Using this system makes the performance appraisal process easier, reduces file buildup, and increases the speed of the process from one week to only three days to complete the appraisal report. A data collection center also provides additional value by ensuring the security and orderliness of information.
Pengaruh Nilai Tukar dan Inflasi terhadap Financial Distress Judijanto, Loso; Antari, Ni Luh Sili; Yakup, Anggita Permata; Raraga, Filus; Sesario, Revi
Jurnal EMT KITA Vol 9 No 1 (2025): JANUARI 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/emt.v9i1.3506

Abstract

This research aims to analyze the effect of ROA, interest rates, inflation and exchange rates on financial distress in financial sector companies listed on the IDX for the 2019-2023 period. This research uses a quantitative method with regression analysis. The data source is from secondary data in the form of financial reports of financial sector companies listed on the IDX, through the official website of the Indonesia Stock Exchange (IDX), namely (www.idx.co.id) for the 2019-2023 period. Determination of the sample was determined using the purposive sampling method. Purposive sampling is a research sampling technique by fulfilling certain elements. From the criteria that have been set, this study obtained a sample of 53 companies with a total sample for 5 observation periods totaling 265 samples. After all the data was obtained, it was then analyzed using the IBM SPSS statistics software program version 26, namely using the multiple linear regression analysis method. The results of the study showed that the exchange rate and inflation did not affect financial distress in financial sector companies listed on the IDX for the 2019-2023 period.
Pengaruh Kualitas Layanan Dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan Di Hotel Grand Inna Kuta Yunitasari, Ni Made Dwi; Antari, Ni Luh Sili; Artana, I Wayan Arta
Bali Journal of Hospitality, Tourism and Culture Research Vol. 1 No. 2 (2024): MARKETING IN THE TOURISM AND HOSPITALITY SECTOR @ Bali Journal of Hospitality,
Publisher : Language Assistance

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.12662980

Abstract

Seiring dengan perkembangan dunia pariwisata di Bali, berbagai macam usaha pariwisata baik objek wisata maupun sarana dan prasarana akomodasi seperti hotel, restoran, bar, spa dan lainnya tumbuh dan berkembang dengan sangat pesat dan menimbulkan persaingan di industri pariwisata. Untuk menghadapi persaingan dalam industri pariwisata, industri perhotelan berlomba-lomba menawarkan berbagai fasilitas, tata cara penyajian dan kualitas pelayanan yang baik. Tujuan penelitian ini adalah untuk mengetahui apakah kualitas pelayanan dan kepuasan pelanggan berpengaruh terhadap loyalitas pelanggan di Hotel Grand Inna Kuta baik secara parsial maupun secara simultan. Pengambilan sampel dalam penelitian, dilakukan dengan menggunakan metode purposive sampling, yang berjumlah 60 orang. Pengumpulan data dilakukan melalui kuesioner, dokumentasi dan wawancara. Data dianalisis dengan menggunakan uji asumsi klasik, analisis regresi linear berganda, analisis determinasi, uji signifikansi simultan (F-test) dan uji signifikansi parsial (t-test). Hasil penelitian menunjukkan: (1) Ada pengaruh positif dan signifikan kualitas pelayanan terhadap loyalitas pelanggan di Hotel Grand Inna Kuta. (2) Ada pengaruh positif dan signifikan kepuasan pelanggan terhadap loyalitas pelanggan di Hotel Grand Inna Kuta. (3) Ada pengaruh signifikan kualitas pelayanan, dan kepuasan pelanggan terhadap loyalitas pelanggan di Hotel Grand Inna Kuta.
The Influence of Product Quality, Service Quality, and Store Atmosphere on Shopping Decisions at Warung Uma Manis Penebel Tabanan Hartini, Ni Made; Antari, Ni Luh Sili
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080101

Abstract

Companies must have the right marketing strategy in marketing their products. This study aims to analyze the Effect of Product Quality, Service Quality, and Warung Atmosphere on Purchasing Decisions at Warung Uma Manis Penebel Tabanan. Data collection techniques by conducting surveys and documentation. Sampling using the purposive sampling method, namely consumers who have shopped at least 2 times at Warung Uma Manis Penebel Tabanan with an age range of 17-70 years and a sample of 100 respondents. The variables used are product quality variables (X1) and service quality (X2), and store atmosphere (X3) and purchase decision variables (Y). The research method uses multiple linear regression analysis, namely the t test with the help of SPSS version 24 for windows. Based on the results of the study, the regression equation obtained Y = 8.571 + 0.136 X1 + 0.151X2 + 0.338X3. A hypothetical decision was obtained stating that partially the variables of product quality, service quality, and stall atmosphere had a positive and significant effect on purchasing decisions at Warung Uma Manis Penebel Tabanan. Keywords: Product Quality (X1), Service Quality (X2), Store Atmosphere (X3), Purchasing Decision (Y).
The Influence Of Emotional Intelligence And Job Stress On Organizational Commitment Through Job Satisfaction As A Mediating Variable At The Bali Office BASARNAS Sidakarya, Nyoman; Dewi, Luh Komang Candra; Santika, I Putu; Antari, Ni Luh Sili
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 9, No 2 (2025): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i2.12706

Abstract

The objective of this study is to empirically examine the impact of emotional intelligence and occupational stress on organizational commitment, with the hypothesis that job satisfaction will serve as an intermediary variable between the predictor variables and the dependent variable. This investigation is being conducted at the Bali National Search and Rescue Agency (BASARNAS) Office. The population of this study comprised 130 employees of the Bali BASARNAS Office. The total sample size of the study was 130 individuals. The data analysis technique that was employed was path analysis, for which the data underwent testing to ascertain its validity, reliability, and classical assumptions. The findings indicated that emotional intelligence exhibited a positive and significant impact on job satisfaction and organizational commitment. Conversely, job stress demonstrated a negative and significant effect on job satisfaction and organizational commitment. Furthermore, job satisfaction exerted a positive and significant influence on organizational commitment. Job satisfaction positively influenced organizational commitment, which was facilitated by emotional intelligence. The present study hypothesizes that organizational commitment can act as a mediating variable on the influence of emotional intelligence on employee organizational commitment. It is predicted that job stress will have a negative effect on organizational commitment through job satisfaction at the Bali Basarnas Office. The present study sought to examine the potential mediating role of organizational commitment in the relationship between work stress and employee organizational commitment at the Bali Basarnas Office. The study posits that the leadership of the Bali Basarnas Office is expected to enhance emotional
Pengaruh Motivasi dan Komunikasi Terhadap Kinerja Karyawan di Kuta Central Park Hotel Kuta Bali Yuda, Ida Bagus Nyoman Krisna Prawira; Antari, Ni Luh Sili
Jurnal Mosaik Hospitaliti Vol. 4 No. 2 (2022): Desember
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2022.4221

Abstract

This study aims to determine the effect of Motivation (X1) and Communication (X2) on Employee Performance (Y) at Kuta Central Park Hotel. Respondents used in this study were all Kuta Central Park Hotel employees with a total of 73 respondents. The primary data used in this study was derived from questionnaires. The questionnaire is tested using validity and reliability tests followed by classical assumption tests and the hypothesis is proven using multiple linear regression analysis. The results of this study indicate that 1) Motivation (X1) has a positive and significant influence on Employee Performance (Y); 2) Communication (X2) has a positive and significant influence on Employee Performance (Y); 3) Motivation (X1) and Communication (X2) have an effect of 74.1% on Employee Performance (Y) at Kuta Central Park Hotel. While the remaining 25.9% is influenced by other variables not examined in this study, and 4) Communication (X2) is an independent variable that has a dominant effect on Employee Performance (Y) at Kuta Central Park Hotel. The findings of this study indicate that hotel management should pay more attention to motivation and communication to improve employee performance.
Pengaruh Ulasan Online dan Kualitas Pelayanan Terhadap Keputusan Tamu Menginap di Goya Boutique Resort Ubud Yanti, Ni Wayan Novi; Antari, Ni Luh Sili; Yogantara, Komang Krishna
Jurnal Mosaik Hospitaliti Vol. 5 No. 2 (2023): Desember
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2023.5226

Abstract

The research entitled: Effect of Online Reviews and Service Quality on Guest Decisions to Stay at Goya Boutique Resort Ubud Bali aims to determine the effect of online reviews and service quality on guest decisions to stay at Goya Boutique Resort Ubud Bali and to find out which variables have a dominant influence on guest decisions. stay at Goya Boutique Resort Ubud Bali either partially or simultaneously. Determination of the sample size of respondents using the Solvin formula, so only 95 respondents were used in this study. Meanwhile, data processing using SPSS with multiple regression analysis techniques where the results show that online reviews and service quality have a significant positive influence either partially or simultaneously on the decision of staying guests. The results are based on the results of the T-test that the calculated T value is greater than the T table value so it can be concluded that there is a partially significant effect between Online Reviews on Staying Guest Decisions. After being tested partially by using the T-test, the calculated T value is greater than the T table value so it can be concluded that there is a partially significant effect between Service Quality on Staying Guest Decisions. Meanwhile, the calculated F value is greater than the table F value. So it can be concluded that there is a significant influence, namely Online Reviews and Service Quality on Guest Stay Decisions simultaneously. The variable that has a high influence on the decision of the guest to stay in the service quality variable.
Co-Authors Anak Agung Jemi Harta Anggita Permata Yakup Annisa Wahdiniawati, Siti Artana, I Wayan Arta Chatarina Umbul Wahyuni Chrisnawati, Giatika Denny Trisna Ardana Dewiwati Sujadi Donna Meilia Indirawati Gusti Ayu Kade Anggita Lestar Helena I Gusti Ayu Putu Pusparini I Gede Adi Pratama I Gede Adindya Perdana Putra I Gusti Agung Bagus Widiantara I Gusti Agung Sasih Gayatri I Ketut Gusadi Pranata I Ketut Mustika I Made Rai Sugiartha I Putu Eka Kurniadi I Putu Santika I Putu Santika I Putu Yoga Negara I Wayan Budi Artha Ida Bagus Nyoman Krisna Prawira Yuda Ida Bagus Sudiastika Judijanto, Loso Komang Krishna Yogantara Luh Gede Putri Kusuma Pekerti Luh Komang Candra Dewi Made Juliasa Mustika, I Ketut Ni Kadek Setiari Ni Luh Gede Era Puspita Dewi Ni Luh Putu Ayu Reonningrat Ni Luh Suarmini Ni Luh Yuni Astuti Ni Made Hartini Ni Made Ita Purnama Dewi Ni Putu Eva Hendayani Ni Putu Litamara Yoga Padma Sari Ni Wayan Diah Marliani NLK Julyanti Paramitha Sari Putu Edi Ariawan Raraga, Filus Santika, I Putu Sesario, Revi Sidakarya, Nyoman Yanti, Ni Wayan Novi Yunitasari, Ni Made Dwi