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All Journal Jurnal Pendidikan dan Pengajaran Jurnal Santiaji Pendidikan (JSP) Jurnal Pendidikan Bahasa Jurnal Manajemen Pelayanan Hotel Synergy and Society Service Stilistika BJHTCR Jurnal Mosaik Hospitaliti Harmony Hospitality
Ni Nyoman Nidya Trianingrum
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Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Motivasi Kerja dan Komunikasi Mempengaruhi Semangat Kerja Karyawan pada Hotel Santika Seminyak Suwandari, I Gusti Ayu Paramita Kusuma; Trianingrum, Ni Nyoman Nidya; Putri, Komang Shintiya Nita Kristiana
Jurnal Mosaik Hospitaliti Vol. 7 No. 1 (2025): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2025.7138

Abstract

The problems at Santika Seminyak Hotel are that employees seem unenthusiastic and only work because of work demands, do not receive wages to employees during overtime, and a lack of promotion also results in decreased work motivation and employee morale. In addition, the communication that occurs is also not good enough, so it cannot be separated from the problem of miscommunication. This study aims to determine the effect of work motivation and communication on morale. The location of this research is Santika Seminyak Hotel. Data collection techniques used are observation, questionnaires, and interviews. The population includes all employees who work at Hotel Santika Seminyak, with a sample of 41 respondents. The data analysis technique used is Descriptive Statistical Analysis, Data Instrument Test, Classical Assumptions, Multiple Linear Regression, t, F, Determination. Based on the results of the study, obtained the results that work motivation has a positive and significant effect on morale, communication has a positive and significant effect on morale, and work motivation and communication have a positive and significant effect on morale. Suggestions that can be given by researchers are that Santika Seminyak Hotel is expected to provide incentives according to the amount of work achieved by employees, provide training to employees, and always provide rewards to increase employee morale.
Pengaruh Gaya Kepemimpinan Dan Motivasi Terhadap Kinerja Karyawan Di Pramana Watu Kurung Resort Ubud Dewi, Ni Komang Ayu Trisna; Prayogi, Putu Agus; Trianingrum, Ni Nyoman Nidya
Jurnal Mosaik Hospitaliti Vol. 6 No. 1 (2024): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2024.614

Abstract

Employee performance is a major factor in increasing the productivity of an organization. However, unprofessional leadership styles often lead to differences in the treatment of local employees, which leads to social jealousy. In addition, delays in paying salaries and lack of briefings before and after work shifts also have a negative impact on employee motivation and performance. Declining employee performance will affect the resort's revenue and occupancy. This study aims to analyze the influence of leadership style and motivation on employee performance at Pramana Watu Kurung Resort Ubud. This study also aims to identify independent variables that have a dominant influence on employee performance. Data collection techniques include observation, documentation, interviews, and questionnaires with a total population of 62 employees. while the sample used as many as 50 employees is not included in Top Management. The results of statistical analysis and multiple linear regression show that leadership style and motivation have a positive and significant influence on employee performance. These two variables contributed 62.9% to employee performance, with the motivation variable having a more dominant influence (0.450>0.428). As a suggestion, Pramana Watu Kurung Resort Ubud is expected to provide encouragement and enthusiasm to employees, as well as establish a salary policy that is in accordance with standards and ensure that salaries are given on time. Thus, employees will be more motivated to complete their work optimally and with high quality. These measures are expected to improve overall performance and productivity at Pramana Watu Kurung Resort Ubud.
PENERAPAN STANDARD OPERATIONAL PROCEDURE OLEH BELL SERVICE AGENT DALAM MENANGANI BARANG BAWAAN TAMU INDIVIDUAL CHECK-IN DI HOTEL INDIGO BALI Widhiastuty, Ni Luh Putu Sri; Trianingrum, Ni Nyoman Nidya; Pratama, I Made Adi
HARMONY HOSPITALITY Vol. 7 No. 1 (2022): Harmony Hospitality
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/harty.2022.7111

Abstract

ABSTRACT The purpose of this research is to find out how the implementation of the Standard Operational procedure for handling the luggage of individual guest check-in and the obstacles faced by the Bell Service Agent in implementing the Standard Operational procedure for handling the luggage of individual guests check-in, so that efforts can be identified. done by the Bell Service Agent in dealing with these problems. This research uses interview, observation and documentation methods with descriptive qualitative data techniques. In this study what must be known is the Standard Operational Procedure for handling the luggage of individual guests checking in by presenting the results of interviews, observations and documentation. It can be concluded that the Standard Operational Procedure for handling guest luggage is carried out by Bell Service Agents with constraints such as several Bell Service Agents. have not applied guest luggage handling techniques, goods storage places are always full, lack of communication during handling of goods, and records that are not completely running well and the efforts made by superiors provide briefings before carrying out duties and responsibilities, provide training in lifting techniques goods, make binding on goods and always monitored by the Bell Service Team and CCTV, further improve communication using HT (Handy Talky) or hotel phone, and check the luggage delivery log sheet.
PERANAN HOUSEKEEPING ATTENDANT DALAM PENYIAPAN KAMAR TAMUDI TONYS VILLAS RESORT  SEMINYAK Ida Ayu Putu Sulastri; Sriayuni, Anak Agung Ayu Erlina; Sunarprasetyo, mahardjono; Trianingrum, Ni Nyoman Nidya
HARMONY HOSPITALITY Vol. 7 No. 2 (2022): Harmony Hospitality
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/harty.2022.7217

Abstract

The purpose of this study was to determine the role of the housekeeping attendant in preparing guest rooms at Tonys Villas Resort Seminyak, the obstacles faced by the housekeeping attendant in preparing guest rooms, and how to overcome these obstacles. This study uses quantitative and qualitative data types, obtained from primary data sources and secondary data. This study uses research instruments to improve research results by means of observation, interviews and documentation, as well as using formal and informal data presentation techniques that aim to explain the role of housekeeping attendant in preparing guest rooms at Tonys Villas Resort Seminyak. The results of the role of the housekeeping attendant in preparing guest rooms at Tonys Villas Resort Seminyak are: providing job training for employees at Tonys Villas Resort Seminyak, both in preparation for guest rooms, maintaining cleanliness, tidiness, beauty of guest rooms, cleanliness of employees, equipment, and area at Tonys Villas Resort Seminyak and maintain standard operating procedures for preparing guest rooms at Tonys Villas Resort Seminyak.
Co-Authors ., NI MADE AYU PURNAMI Anak Agung Ratih Wijayanti Dewi, Ni Komang Ayu Trisna I Gusti Agung Bagus Widiantara I Made Bayu Wisnawa Ida Ayu Putu Sulastri Junipisa, Made Ernila Komang Shintiya Nita Kristiana Putri Made Hedy Wartana Megawati, Ni Ketut Ratna Ni Ketut Ratna Megawati Ni Luh Komang Julyanti Paramita Sari, Ni Luh Komang Julyanti Ni Luh Putu Sri Widhiastuty Ni Made Ernila Junipisa Ni Wayan Mekarini Poetranto, Isa Wahjoedi Dwi Pratama, I Made Adi Putu Agus Prayogi Rusmiati, Ni Nyoman Saharjo, Sulistyo Adi Joko Sari, Ni Luh Komang Julyanti Paramita Sriayuni, Anak Agung Ayu Erlina Sulistiyo Adi Joko Saharjo Sulistyoadi Joko Saharjo Sunarprasetyo, mahardjono Suwandari, I Gusti Ayu Paramita Kusuma