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All Journal Jurnal Pendidikan dan Pengajaran Jurnal Santiaji Pendidikan (JSP) Jurnal Pendidikan Bahasa Jurnal Manajemen Pelayanan Hotel Synergy and Society Service Stilistika JAKADARA: JURNAL EKONOMIKA, BISNIS, DAN HUMANIORA JURNAL PENDIDIKAN BAHASA BJHTCR Jurnal Mosaik Hospitaliti Harmony Hospitality Tourism and Hospitality Insights
Ni Nyoman Nidya Trianingrum
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Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Motivasi Kerja dan Komunikasi Mempengaruhi Semangat Kerja Karyawan pada Hotel Santika Seminyak Suwandari, I Gusti Ayu Paramita Kusuma; Trianingrum, Ni Nyoman Nidya; Putri, Komang Shintiya Nita Kristiana
Jurnal Mosaik Hospitaliti Vol. 7 No. 1 (2025): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2025.7138

Abstract

The problems at Santika Seminyak Hotel are that employees seem unenthusiastic and only work because of work demands, do not receive wages to employees during overtime, and a lack of promotion also results in decreased work motivation and employee morale. In addition, the communication that occurs is also not good enough, so it cannot be separated from the problem of miscommunication. This study aims to determine the effect of work motivation and communication on morale. The location of this research is Santika Seminyak Hotel. Data collection techniques used are observation, questionnaires, and interviews. The population includes all employees who work at Hotel Santika Seminyak, with a sample of 41 respondents. The data analysis technique used is Descriptive Statistical Analysis, Data Instrument Test, Classical Assumptions, Multiple Linear Regression, t, F, Determination. Based on the results of the study, obtained the results that work motivation has a positive and significant effect on morale, communication has a positive and significant effect on morale, and work motivation and communication have a positive and significant effect on morale. Suggestions that can be given by researchers are that Santika Seminyak Hotel is expected to provide incentives according to the amount of work achieved by employees, provide training to employees, and always provide rewards to increase employee morale.
Pengaruh Gaya Kepemimpinan Dan Motivasi Terhadap Kinerja Karyawan Di Pramana Watu Kurung Resort Ubud Dewi, Ni Komang Ayu Trisna; Prayogi, Putu Agus; Trianingrum, Ni Nyoman Nidya
Jurnal Mosaik Hospitaliti Vol. 6 No. 1 (2024): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2024.614

Abstract

Employee performance is a major factor in increasing the productivity of an organization. However, unprofessional leadership styles often lead to differences in the treatment of local employees, which leads to social jealousy. In addition, delays in paying salaries and lack of briefings before and after work shifts also have a negative impact on employee motivation and performance. Declining employee performance will affect the resort's revenue and occupancy. This study aims to analyze the influence of leadership style and motivation on employee performance at Pramana Watu Kurung Resort Ubud. This study also aims to identify independent variables that have a dominant influence on employee performance. Data collection techniques include observation, documentation, interviews, and questionnaires with a total population of 62 employees. while the sample used as many as 50 employees is not included in Top Management. The results of statistical analysis and multiple linear regression show that leadership style and motivation have a positive and significant influence on employee performance. These two variables contributed 62.9% to employee performance, with the motivation variable having a more dominant influence (0.450>0.428). As a suggestion, Pramana Watu Kurung Resort Ubud is expected to provide encouragement and enthusiasm to employees, as well as establish a salary policy that is in accordance with standards and ensure that salaries are given on time. Thus, employees will be more motivated to complete their work optimally and with high quality. These measures are expected to improve overall performance and productivity at Pramana Watu Kurung Resort Ubud.
PENERAPAN STANDARD OPERATIONAL PROCEDURE OLEH BELL SERVICE AGENT DALAM MENANGANI BARANG BAWAAN TAMU INDIVIDUAL CHECK-IN DI HOTEL INDIGO BALI Widhiastuty, Ni Luh Putu Sri; Trianingrum, Ni Nyoman Nidya; Pratama, I Made Adi
HARMONY HOSPITALITY Vol. 7 No. 1 (2022): Harmony Hospitality
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/harty.2022.7111

Abstract

ABSTRACT The purpose of this research is to find out how the implementation of the Standard Operational procedure for handling the luggage of individual guest check-in and the obstacles faced by the Bell Service Agent in implementing the Standard Operational procedure for handling the luggage of individual guests check-in, so that efforts can be identified. done by the Bell Service Agent in dealing with these problems. This research uses interview, observation and documentation methods with descriptive qualitative data techniques. In this study what must be known is the Standard Operational Procedure for handling the luggage of individual guests checking in by presenting the results of interviews, observations and documentation. It can be concluded that the Standard Operational Procedure for handling guest luggage is carried out by Bell Service Agents with constraints such as several Bell Service Agents. have not applied guest luggage handling techniques, goods storage places are always full, lack of communication during handling of goods, and records that are not completely running well and the efforts made by superiors provide briefings before carrying out duties and responsibilities, provide training in lifting techniques goods, make binding on goods and always monitored by the Bell Service Team and CCTV, further improve communication using HT (Handy Talky) or hotel phone, and check the luggage delivery log sheet.
PERANAN HOUSEKEEPING ATTENDANT DALAM PENYIAPAN KAMAR TAMUDI TONYS VILLAS RESORT  SEMINYAK Ida Ayu Putu Sulastri; Sriayuni, Anak Agung Ayu Erlina; Sunarprasetyo, mahardjono; Trianingrum, Ni Nyoman Nidya
HARMONY HOSPITALITY Vol. 7 No. 2 (2022): Harmony Hospitality
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/harty.2022.7217

Abstract

The purpose of this study was to determine the role of the housekeeping attendant in preparing guest rooms at Tonys Villas Resort Seminyak, the obstacles faced by the housekeeping attendant in preparing guest rooms, and how to overcome these obstacles. This study uses quantitative and qualitative data types, obtained from primary data sources and secondary data. This study uses research instruments to improve research results by means of observation, interviews and documentation, as well as using formal and informal data presentation techniques that aim to explain the role of housekeeping attendant in preparing guest rooms at Tonys Villas Resort Seminyak. The results of the role of the housekeeping attendant in preparing guest rooms at Tonys Villas Resort Seminyak are: providing job training for employees at Tonys Villas Resort Seminyak, both in preparation for guest rooms, maintaining cleanliness, tidiness, beauty of guest rooms, cleanliness of employees, equipment, and area at Tonys Villas Resort Seminyak and maintain standard operating procedures for preparing guest rooms at Tonys Villas Resort Seminyak.
Implementation of Hygiene and Sanitation Practices in the Hotel Kitchen: A Case Study at Shante Hotel Xitou Taiwan Suhardin, Stefanus; Trianingrum, Ni Nyoman Nidya; Arini, Ni Nyoman
JAKADARA: JURNAL EKONOMIKA, BISNIS, DAN HUMANIORA Vol. 5 No. 1 (2026): JAKADARA: JURNAL EKONOMIKA, BISNIS, DAN HUMANIORA
Publisher : LPPM Universitas Dhyana Pura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36002/jd.v5i1.5495

Abstract

This study examines the implementation of hygiene and sanitation practices in the kitchen of Shante Hotel Xitou Taiwan, a three-star hotel located in Nantou County. The background of this research is the rapid growth of tourism in Taiwan, with 4,197,240 foreign visitors recorded in the first half of 2025, which has significantly increased the operational intensity of hotel kitchens, demanding stricter adherence to hygiene and sanitation standards. This research employs a descriptive qualitative method using direct observation with checklist instruments, in-depth interviews with the Head Chef and Senior Cook, and documentation. The findings reveal that personal hygiene implementation remains inconsistent, with staff often failing to wear complete uniforms, hairnets, and food-grade gloves. Food hygiene shows multiple non-compliances including the absence of FIFO application, unlabeled food stocks, cross-contamination risks from shared washing sinks, and improper storage of raw eggs outside the chiller. Workplace sanitation also requires improvement, as evidenced by grease-coated exhaust fans, uncovered waste bins, and damaged kitchen floors. Corrective efforts by management include monthly mandatory staff training, implementation of daily cleaning checklists, facility upgrades such as color-coded cutting boards, segregated wash sinks, and dedicated handwashing stations, as well as periodic external audits. The study concludes that while basic hygiene practices are partially observed, systematic inconsistencies persist and must be addressed through stronger supervisory mechanisms, facility investment, and a culture of food safety compliance.
Analisis Penerapan Standar Operasional Prosedur Individual Check In Dan Check Out Oleh Resepsionis Di Vila De Umah Bali Eco Tradi Home I Wayan Dedi Laksamana Putra; Ni Nyoman Nidya Trianingrum
Jurnal Mosaik Hospitaliti Vol. 8 No. 1 (2026): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2026.8151

Abstract

This study aims to analyze the implementation of Standard Operating Procedures (SOPs) in the individual check-in and check-out process by the receptionist at Vila De Umah Bali Eco Tradi Home. The issues examined include: (1) how the individual check-in and check-out SOPs are implemented, (2) what obstacles the receptionist faces in implementing them, and (3) how guests respond to the service. This study used a descriptive qualitative method. The research sample was determined using a saturated sampling technique due to the small population size, namely 15 individual guests who stayed during the data collection period. Data collection techniques included observation, interviews, documentation, and questionnaires. Data were analyzed descriptively to describe the implementation of the SOPs and the level of guest satisfaction. The results showed that the check-in and check-out SOPs were consistently implemented, despite operational constraints such as limited night staff and the absence of bellboys. The receptionist demonstrated a high level of understanding of the SOPs and was able to coordinate tasks with the night security guards. Based on the results of a questionnaire distributed to 15 guests, the satisfaction level with check-in and check-out services reached 95.06%, falling into the "Very Satisfied" category. The study concluded that the implementation of SOPs was effective and aligned with the villa's eco-friendly concept. Despite operational challenges, service remained efficient and met guest expectations.
A Development Model for the Ogoh-Ogoh Museum in Mengwi Village: Strengthening Sustainable Cultural Tourism in Bali I Made Bayu Wisnawa; I Made Suwitra Wirya; I Made Hedy Wartana; Putu Bagus Suthanaya; Ida Ketut Kusumawijaya; I Ketut Yudana Adi; Ni Nyoman Nidya Trianingrum; I Ketut Eli Sumerta; Ni Luh Puspa Gayatri; Dimas Dwi Nanda; Maria Triquerta Ngadha; A. A. Ayu Angelina Fitri
Tourism and Hospitality Insights Vol. 2 No. 2 (2026)
Publisher : Pubfine Media Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64408/thi.2026.22162

Abstract

Introduction: Cultural tourism plays an important role in supporting sustainable tourism development by integrating cultural preservation with economic and social benefits for local communities. In Bali, ritual-based arts such as Ogoh-Ogoh represent a unique cultural asset; however, their temporality limits their educational and economic utilization. The establishment of the Ogoh-Ogoh Museum in Desa Mengwi represents an innovative effort to transform ritual art into a permanent cultural tourism attraction. This study aims to analyze and formulate a conceptual model for the development of the Ogoh-Ogoh Museum in Desa Mengwi as a sustainable cultural tourism attraction. Methods: This research employs a qualitative descriptive approach with a case study design. Data were collected through direct observation, in-depth interviews with museum managers and village stakeholders, and documentation review. The data were analyzed using SWOT analysis to identify internal strengths and weaknesses as well as external opportunities and threats influencing the museum’s development. Results: The results indicate that the Ogoh-Ogoh Museum possesses strong cultural value, unique collections, and community-based management through the involvement of the traditional village institution (BUPDA). However, the museum faces challenges related to limited digital promotion, human resource capacity, and operational sustainability. Based on the SWOT analysis, strategic alternatives were formulated through SO, WO, ST, and WT strategies, which were then synthesized into a conceptual development model. Conclusion: The study proposes a conceptual model based on four interrelated pillars: cultural preservation, community-based institutional strengthening, interpretation and educational development, and digital tourism adaptation. This model emphasizes that sustainable development of a ritual-based museum should prioritize cultural conservation and institutional stability alongside adaptive tourism strategies. The findings contribute theoretically to cultural tourism and museum studies and practically provide strategic guidance for museum managers and local stakeholders in developing sustainable cultural tourism destinations.
Analysis of the Basic English Proficiency of Prospective University Students Based on Diagnostic Test Results Sulistyoadi Jokosaharjo; Ni Luh Komang Julyanti Paramita Sari; Ni Nyoman Nidya Trianingrum
JURNAL PENDIDIKAN BAHASA Vol. 16 No. 2 (2026): JURNAL PENDIDIKAN BAHASA
Publisher : STKIP Taman Siswa Bima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37630/jpb.v16i2.4391

Abstract

This study aims to analyze the basic English proficiency of prospective university students through a multiple-choice test administered during the first batch of the admission process at Triatma Mulya University involving a total of 160 prospective students. The instrument used in this study was a multiple-choice diagnostic English test focusing on basic grammar, vocabulary comprehension, and communication expressions. Therefore, the test was not intended to measure complete English proficiency, but to identify students’ initial basic English competence for course design purpose. The study employed a descriptive mixed-method design by categorizing the test items into 10 language components. The findings show that students perform well in communication expressions and relatively well in simple present and past tense, but having difficulties in conditional sentences, subject-verb agreement, verb forms, and complex sentence construction. These findings indicate that an elementary English course should not only repeat general grammar explanations, but also provide communicative drills and contextualized practice.
Transformasi Digital dalam Pendidikan Bahasa Inggris Bagi Mahasiswa Pariwisata Ni Nyoman Nidya Trianingrum; Ni Made Ernila Junipisa
JURNAL PENDIDIKAN BAHASA Vol. 16 No. 2 (2026): JURNAL PENDIDIKAN BAHASA
Publisher : STKIP Taman Siswa Bima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37630/jpb.v16i2.4499

Abstract

Transformasi digital telah mengubah pendekatan pembelajaran Bahasa Inggris dalam pendidikan vokasi pariwisata, tidak hanya untuk meningkatkan kompetensi komunikasi mahasiswa tetapi juga untuk memperkuat pemahaman mahasiswa terhadap prinsip-prinsip pariwisata berkelanjutan. Penelitian ini bertujuan untuk mengidentifikasi bentuk transformasi digital dalam pembelajaran Bahasa Inggris, menganalisis pengaruhnya terhadap kemampuan komunikasi mahasiswa, serta mengkaji kontribusinya terhadap pemahaman pariwisata berkelanjutan. Penelitian menggunakan pendekatan mixed methods dengan desain sequential explanatory. Responden terdiri atas 25 instruktur Bahasa Inggris dan 135 mahasiswa pariwisata di Bali. Data dikumpulkan melalui kuesioner, observasi, wawancara mendalam, serta pre-test dan post-test, kemudian dianalisis menggunakan statistik deskriptif dan analisis kualitatif. Hasil penelitian menunjukkan bahwa transformasi digital diwujudkan melalui penggunaan Learning Management System (LMS), platform konferensi video, media kolaboratif digital, dan multimedia interaktif berbasis simulasi. Pemanfaatan Google Classroom, Padlet, Quizizz, Zoom, dan video simulasi terbukti meningkatkan motivasi, partisipasi, dan kemampuan komunikasi mahasiswa. Nilai rata-rata meningkat dari 62,3 pada pre-test menjadi 82,6 pada post-test. Selain itu, pembelajaran berbasis digital juga meningkatkan pemahaman mahasiswa mengenai green tourism, pelestarian budaya lokal, dan community-based tourism. Penelitian ini menyimpulkan bahwa transformasi digital efektif dalam meningkatkan kualitas pembelajaran Bahasa Inggris sekaligus mendukung pengembangan kompetensi pariwisata berkelanjutan.
Co-Authors ., NI MADE AYU PURNAMI A. A. Ayu Angelina Fitri Anak Agung Ratih Wijayanti Arini, Ni Nyoman Dewi, Ni Komang Ayu Trisna Dimas Dwi Nanda I Gusti Agung Bagus Widiantara I Ketut Eli Sumerta I Ketut Yudana Adi I Made Bayu Wisnawa I Made Hedy Wartana I Made Suwitra Wirya I Wayan Dedi Laksamana Putra Ida Ayu Putu Sulastri Ida Ketut Kusumawijaya Junipisa, Made Ernila Komang Shintiya Nita Kristiana Putri Made Hedy Wartana Maria Triquerta Ngadha Megawati, Ni Ketut Ratna Ni Ketut Ratna Megawati Ni Luh Komang Julyanti Paramita Sari Ni Luh Komang Julyanti Paramita Sari, Ni Luh Komang Julyanti Ni Luh Puspa Gayatri Ni Luh Putu Sri Widhiastuty Ni Made Ernila Junipisa Ni Wayan Mekarini Poetranto, Isa Wahjoedi Dwi Pratama, I Made Adi Putu Agus Prayogi Putu Bagus Suthanaya Rusmiati, Ni Nyoman Saharjo, Sulistyo Adi Joko Sari, Ni Luh Komang Julyanti Paramita Sriayuni, Anak Agung Ayu Erlina Suhardin, Stefanus Sulistiyo Adi Joko Saharjo Sulistyoadi Joko Saharjo Sunarprasetyo, mahardjono Suwandari, I Gusti Ayu Paramita Kusuma