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All Journal Mitra Akademia: Jurnal Pengabdian Masyarakat Interdisciplinary Social Studies EPIGRAM (e-journal) Jurnal Pendidikan Indonesia (Japendi) Science and Education Journal Jurnal Administrasi Profesional Journal of Business Administration and Entrepreneurship Innovation Proceeding Seminar Nasional Riset Terapan Administrasi Bisnis dan Mice (SNRT)
Anwar Mustofa
Politeknik Negeri Jakarta
Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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PENATAAN ARSIP TAGIHAN DARI VENDOR UNTUK MEMUDAHKAN TEMU BALIKNYA DI RUMAH SAKIT UNIVERSITAS INDONESIA Anwar Mustofa; Supriatnoko; Mawarta Onida
Seminar Nasional Riset Terapan Vol. 12 No. 01 (2023): SNRT XII TAHUN 2023
Publisher : Administrasi Niaga Politeknik Negeri Jakarta

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Abstract

A bill records or invoice is an archival document used as a billing statement issued by the seller to the buyer. At the University of Indonesia Hospital, billing records from vendors belong to active records because they are still in the payment process. One billing file contains between 7-9 documents maintained by the Expenditure Treasurer under the Accounting and Finance Manager. Bill records are stored in an ordner and organized by subject of Cash Bon (KB) or Operating Cash (KO) and sorted by year, month, sequence number of bills in one month. Records retrieval is done by mentioning the subject of the bill records, year, and month. In addition to the absence of special staff to handle billing records, sometimes billing records are also borrowed by someone and because there are no records borrowing books available, billing records are often difficult to recover.
Analisis Pelayanan Prima dalam Meningkatkan Kepercayaan Pelanggan Jasa Layanan Transportasi Online Maxim: (Studi Kasus pada Pelanggan Maxim di Kota Tangerang) Ajeng Melinda; Iis Mariam; Anwar Mustofa
Seminar Nasional Riset Terapan Vol. 12 No. 01 (2023): SNRT XII TAHUN 2023
Publisher : Administrasi Niaga Politeknik Negeri Jakarta

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Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh antara Pelayanan Prima terhadap Kepercayaan Pelanggan pada jasa layanan transportasi online Maxim. Penelitian ini menggunakan metode kuantitatif. Teknik pengambilan sampel yang digunakan ialah nonprobability sampling. Metode pengumpulan data yang digunakan yaitu dengan menyebarkan kuesioner. Pengujian instrumen menggunakan uji validitas dan uji reliabilitas. Pengujian asumsi klasik menggunakan uji normalitas dan uji linearitas. Pengujian hipotesis menggunakan analisis regresi linear sederhana, koefisien determinasi (R2), dan uji T. Hasil penelitian yaitu variabel pelayanan prima berpengaruh secara positif dan signifikan terhadap variabel kepercayaan pelanggan dengan nilai thitung = 21.895 > ttabel = 1,984467 dan nilai signifikansi sebesar 0,000 < 0,05. Hasil analisis koefisiensi determinasi R2 pelayanan prima dipengaruhi sebesar 83% oleh kepercayaan pelanggan. Sementara sisanya 17% dipengaruhi oleh variabel lain di luar penelitian ini seperti kepuasan pelanggan dan loyalitas pelanggan.
Evaluasi Pemanfaatan Instagram dalam meningkatkan Engagement Kepada Publik oleh Humas PT Virama Karya Mufid El Zidan; Restu Jati Saputro; Wahyudi Utomo; Anwar Mustofa
Seminar Nasional Riset Terapan Vol. 13 No. 01 (2024): SNRT XIII TAHUN 2024
Publisher : Administrasi Niaga Politeknik Negeri Jakarta

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In implementing public relations activities at PT Virama Karya, the company's public relations practitioners have not maximized their use of technological advances, especially on Instagram social media as a means of company communication to the public. Using Instagram social media as a digital public relations activity is progress for PR actors at PT Virama Karya, especially in building engagement with the public. Public relations evaluation, especially regarding the use of Instagram social media, is important to get an overview and reference to focus on the development and use of this social media to increase the productivity of Public Relations at PT Virama Karya. This research aims to answer how to evaluate the use of Instagram social media at PT Virama Karya as a digital public relations media in increasing engagement with the public. This research includes research with a qualitative approach. This research was conducted by conducting in-depth interviews and participant observation involving 3 informants, namely public relations staff from PT Virama Karya and 2 Instagram followers of PT Virama Karya. The research results show that in practice, PT Virama Karya (Persero) has used and utilized many social media platforms, but the most actively used is Instagram. The public relations team is still unsatisfied and does not feel optimal about the company's use of Instagram, evaluation is needed to improve and increase performance in using PT Virama Karya's Instagram social media. Through this evaluation, PT Virama Karya will know the value achieved, including the lack of value if media plans are not realized. The results of the evaluation carried out will determine the policies and actions that must be taken next
Co-Authors Ajeng Melinda Arizal Putra Pratama Azwar _ Darul Nurjanah Endah Wartiningsih Hana Nurdina Iis Mariam Mawarta Onida Mawarta Onida Sinaga Mufid El Zidan Narulita Syarweny Ni Made Widhi Sugianingsih Nur Hasyim Restu Jati Saputro Riskon Ginting Salwa Salwa Sri Isnaeni Achmad Supriatnoko Supriatnoko Supriatnoko Syamsurizal - - Taufik Akbar Wahyudi Utomo