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All Journal Jurnal Manajemen Terapan dan Keuangan Jurnal Ekonomi dan Bisnis IRJE (Indonesian Research Journal in Education) MANDAR: Management Development and Applied Research Journal Bakti Cendana: Jurnal Pengabdian Masyarakat Jurnal Pengabdian Masyarakat Madani Jurnal Publika Pengabdian Masyarakat Jurnal Perspektif Pembiayaan dan Pembangunan Daerah Jurnalku Jurnal Manajemen dan Pemasaran Jasa Journal of Business Studies and Management Review Journal of Artificial Intelligence and Digital Business JEBD Master Manajemen Jurnal Pengabdian Masyarakat dan Riset Pendidikan Pajak dan Manajemen Keuangan
Elliyana, Dessy
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Implementasi E-Government pada Dinas Koperasi dan Ukm Provinsi Jambi Bakti Ramadhani; Besse Wediawati; Dessy Elliyana
MASMAN Master Manajemen Vol. 4 No. 2 (2026): Mei: MASMAN : Master Manajemen
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/masman.v4i2.1344

Abstract

This study aims to analyze the implementation of e-government at the Jambi Province Cooperatives and SMEs Office and identify the factors influencing its implementation based on George Edward III’s policy implementation theory. The research employed a qualitative approach with a descriptive design. Data were collected through interviews, observations, and documentation involving office personnel and community service users as informants. The findings indicate that the implementation of e-government has not yet been optimal in supporting the delivery of digital-based public services. Several factors contribute to this condition, including ineffective communication and dissemination of information to the public, limited human resources with adequate technological competencies, implementers’ attitudes that are not fully adaptive to technological changes, and a bureaucratic structure that has not supported comprehensive system integration. These challenges affect the efficiency, accessibility, and quality of public services provided by the agency. Furthermore, the study highlights the importance of strengthening coordination among stakeholders and improving institutional readiness in implementing digital governance. The study concludes that efforts to improve human resource capacity, enhance public outreach, and develop an integrated information system are essential to optimize e-government implementation and improve the quality, effectiveness, and responsiveness of public services in the digital era.
Co-Authors Agus Solikhin, Agus Amilia, Wilsa Bakti Ramadhani Besse Wediawati Dwi Kurniawan Elman, Irma Lestari erida erida Febriansyah, Wahyu Fitriaty, Fitriaty Kurnia Permana Larissa, Luna Laila M, Musnaini Mar Atun Saadah Mike Sarmila Agustin Moh. Ihsan Muhammad Haris Saputra Muhammad Irsyad Musnaini Musnaini musnaini musnaini Musnaini Musnaini Nur Hasanah Nurlaila, Endang R.S, Salsa Faradilla Raja Sarah Fatricia Raja Sharah Fatricia Ramadhan, Syabani Raudho Lestari Retno Putri Lestari Rike Setiawati Rike Setiawati Shofia Amin Simanjuntak, Elisabet Sry Rosita Sumarni Sumarni Tona Aurora Lubis Widiastuti, Fitri Widiatmoko, Agus Wiratama, Putri Amelia Yosefa, Yessa Okta Yudi Yudi Zulfina Adriani