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All Journal Jurnal Ekonomi Manajemen Sistem Informasi MANAJEMEN Jurnal Pengabdian Kepada Masyarakat (JPKM) Langit Biru International Journal of Humanities Education and Social Sciences Journal of Public Transportation Community Journal of Management and Innovation Entrepreneurship (JMIE) Menulis: Jurnal Penelitian Nusantara
Imam Sonhaji
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Aerospace Engineering Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Mechanical Engineering Physics Public Health Social Sciences Transportation Other

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Implementation Of Critical Incident Stress Management For Atc Work Stress At Jakarta Atc Center Sitta Annisa; Imam Sonhaji; Rahmawati Sukra
International Journal Of Humanities Education and Social Sciences (IJHESS) Vol 5 No 4 (2026): IJHESS FEBRUARY 2026
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijhess.v5i4.2197

Abstract

Aviation safety is a fundamental aspect of the aviation industry, which is characterized by high dynamics and risks. Air Traffic Controllers (ATC) play a crucial role in ensuring the smooth flow of air traffic; therefore, their workload and exposure to critical incidents may generate significant psychological pressure. If left unaddressed, such stress can affect both work performance and mental health. One of the globally recognized strategies to mitigate this issue is Critical Incident Stress Management (CISM). This program consists of pre-incident education, defusing, debriefing, peer support, and long-term psychological follow-up. This study aims to examine the impact of CISM implementation on the work-related stress levels of ATC at Soekarno-Hatta International Airport. The research employed a quantitative method with a causal associative design. Data were collected through Likert-scale questionnaires, interviews, observations, and documentation. The analysis was carried out using multiple linear regression tests to determine the effect of CISM on work stress. The findings are expected to confirm the effectiveness of CISM in enhancing mental resilience, improving decision- making abilities, and preventing psychological disorders. Practically, the study offers recommendations for AirNav Indonesia and airport management to design more structured psychological support policies for ATC personnel
Analysis of the Procedural Controller Function on Workload at the Area Control Centre (ACC) JATSC Rosa Mustika; Rahmawati Sukra; Imam Sonhaji
International Journal Of Humanities Education and Social Sciences (IJHESS) Vol 5 No 4 (2026): IJHESS FEBRUARY 2026
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijhess.v5i4.2228

Abstract

This study analyzes the function of procedural controllers and its influence on workload at the Area Control Centre (ACC) within the Jakarta Air Traffic Service Centre (JATSC). Unlike radar controllers who operate with real-time visual aids, procedural controllers rely on communication, coordination, and pilot reports, resulting in a higher mental and cognitive workload. The research aims to identify how procedural control functions contribute to workload levels and how these functions can be optimized to maintain operational safety and efficiency. The study adopts a quantitative method with a descriptive-correlation approach. Data were collected through observations, semi-structured interviews, and closed-ended questionnaires using a five-point Likert scale. Respondents consisted of active Air Traffic Controllers (ATCs) at ACC JATSC, selected using purposive sampling with at least one year of work experience. Data analysis was performed using multiple linear regression to evaluate both simultaneous and partial effects of procedural control functions on workload. The findings show that high adherence to standard operating procedures (SOP), consistent application of procedures, and effective communication significantly reduce perceived workload. However, procedural controllers continue to face moderate-to-high levels of mental and physical workload due to sustained cognitive demands, communication intensity, and time pressure. The study concludes that optimizing procedural control functions serves as a protective mechanism against excessive workload, supporting safety, efficiency, and the well-being of ATC personnel at JATSC.
Co-Authors Agoes Soebagio Dhian Supardam Djoko Jatmoko Dwi Lestary Elfi Amir Faiz Azmi Adinata Hemi Pamuraharjo Ichyu Machiyana Joan Brilliand Ginting Laila Rohmawati Lina Rosmayanti Margolang, Julfansyah Mega Fatimah Rosana Nunuk Praptiningsih Nunuk Praptiningsih Rahmawati Sukra Rany Adiliawijaya Putriekapuja Riza Nuril Amri Rosa Mustika Siti Julaihah Sitta Annisa Sudrajat Susi Suhardianti Theresia Indira Kristanti Tri Saputra, Surya Wahyu Kurniawan Wasito Utomo