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All Journal Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Jurnal Tecnoscienza Jurnal Sistem Informasi, Teknologi Informasi, dan Edukasi Sistem Informasi (JUST-SI) International journal of education and learning Indonesian Journal of Science, Technology, and Humanities
Andi Reza` Perdanakusuma
Fakultas Ilmu Komputer , Universitas Brawijaya
Religion Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Analisis Pemetaan Pelanggan Potensial Menggunakan Algoritma K-Means dan LRFM Model Untuk Mendukung Strategi Pengelolaan Pelanggan (Studi Pada Maninjau Center Kota Malang) Daniel Pradipta Hidayatullah; Retno Indah Rokhmawati; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 8 (2018): Agustus 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Customer Relationship Management is all that is related between the company with the customer, whether it's sales or any other service. Maninjau Center is a company that sells fashion products in Malang. The purpose of this study was to determine the value of customers who are similarly characterized then grouped and given a customer management strategy at Maninjau Center 2016. Research in this paper begins through the stages of business understanding, interviews and direct observation. The next step collects customer transaction data, then prepocessing data by selecting the required data only. Then look for customer value with corresponding LRFM parameter (Length, Recency, Frequency and Monetary). Then apply the K-Means algorithm to generate customer clustering. The value of K on the K-Means algorithm is determined at the beginning of 4. After the clustering operation is done, the cluster will be plotted with customer value matrix and customer loyalty matrix to know the characteristics of each customer segment. Last, customer will be given a marketing strategy proposal. The results obtained from the Maninjau Center case study show that the customer segment formed is four clusters, cluster 1 is 2, cluster 2 is 41, cluster 3 is 3 and cluster 4 is 657. The result of marketing strategy is in accordance with customer characteristic in every- each clustering is formed.
Evaluasi Layanan BPJSTK Mobile Dengan Menggunakan Domain Deliver, Service and Support Berdasarkan Framework COBIT 5 (Studi Kasus : BPJS Ketenagakerjaan Cabang Mataram) Ulfatisa Cahyani; Ismiarta Aknuranda; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 8 (2018): Agustus 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

BPJS (Social Assurance Administering Institution) Employment is a public program that provides labor protection. In the implementation of its duties BPJS Employment applying information technology as one of support for achieving business goals one of them is by developing BPJSTK Mobile service. BPJSTK Mobile is a service application for participants as a form of expansion of the information service media presented to workers who want to ensure the fulfillment of their rights by the company. The importance of BPJSTK Mobile service to perform operational activities should be optimal, but the lack of governance in the application of information technology resulted in less optimal company in carrying out the task and achievement of goals, so that BPJSTK Mobile needs to be evaluated so that companies can measure whether the information technology implemented is appropriate with the expected. In this research, the information technology governance standard used is COBIT 5 with the Deliver, Support, Services (DSS) domain. The result of this research shows that the Capability Level of DSS01 and DSS02 process are at level 2, that are managed process. DSS03, DSS04, DSS05 and DSS06 process are at the 1st level performed process. Recommendations are to improve business process activities by optimally utilizing the application and create a complete Standard Operational Procedure (SOP) related to enterprise information technology.
Evaluasi Biaya Pengembangan Sistem Informasi Pengelolaan Arsip Surat (SIPAS) Menggunakan Function Point dan Object Point (Studi Kasus : PT Sekawan Media Informatika) Febrina Putri Laksamana; Andi Reza Perdanakusuma; Mochamad Chandra Saputra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 8 (2018): Agustus 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Software cost estimation is a process of predicting the effort to develop a software. The basic input of software cost estimation is measurement metric. Projects often delays, over-budget, and do not finish because failure estimate software development costs. PT Sekawan Media Informatika determining the estimated cost based on the number of human resources, the required features, and the complexity of the database based on estimates project manager called Guesstimate. This research explains the allocation of cost estimation, time, and human resources in the development of Archive Letter Management System Information (SIPAS) at PT. Sekawan Media Informatika uses Function Point and Object Point, and project schedule using Gantt Chart based on Work Breakdown Structure. Function Point is a metrics sizing of software functionality based on five types of user functions, External Input, External Output, External Inquire, Internal Logic File, and External Interface File and technical calculation from software development, result in a lower effort estimation of 44 people over 9 days with a total cost of Rp. 34.381.426. Object Point is a software measurement metric based on the number and complexity of an object screen, report, and 3GL component (third generation language) as well as calculate the percentage of reuse and productivity value, result in a large estimated effort of 44 people over 12 days with total cost of Rp. 47.286.499.
Evaluasi Dan Perbaikan Desain Antarmuka Pengguna Situs Web Pariwisata Dengan Menggunakan Pendekatan User Centered Design (UCD) (Studi Kasus : Balai Besar Taman Nasional Bromo Tengger Semeru Malang) Rizky Nur Rochman; Retno Indah Rokhmawati; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 9 (2018): September 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The website of Bromo Tengger Semeru National Park becomes an influential tourism website for some users, one of which is climber. But 5 climber as well as users still have difficulty understanding the content of this website, because the user interface is still difficult to understand such as the font size is too small, then irregular content, and inconsistent language. So this website is still far from usability aspect. To generate a website with user-understandable interface, a User Centered Design (UCD) approach is used which will involve the user in the development process. There are 5 climbers who became respondents in this research. In this research also use 3 usability aspect that is aspect of effectiveness, efficiency, and user satisfaction. Aspects of effectiveness and efficiency using user tasks. Full Scale Task Scenario, while the user satisfaction aspect uses PSSUQ questionnaire. These three aspects will be used for evaluation of the website before and after improvement. Comparative results during the evaluation before and after the improvement have increased. On the effectiveness aspect, the percentage of success increased by 4%, the efficiency aspect increased as much as 37.13 seconds, and the user satisfaction aspect increased as much as 37.7%.
Analisis Faktor-Faktor Yang Memengaruhi Loyalitas Pelanggan Dalam Melakukan Transaksi Online Pada E-Commerce XYZ Aldila Amalia Saufika; Ari Kusyanti; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 9 (2018): September 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

One of the advantages of the internet is the existence of online business. E-commerce XYZ is one of the new e-commerce in Indonesia. The challenge as a new entrant is to build costumer trust. Issues related to e-commerce make an online business need to determine the level of costumer trust and satisfaction so that customer as loyal. This study aims to determine the relationship between costumer trust, satisfaction, and loyalty. Data were collected using questionnaire and distributed online. From 120 usable data obtained, data were tested using regression linear analysiss. The findings of this study show that perceived reputation, user interface quality, information quality, perceived security, and perceived privacy are positively related to trust while perceived size has no effect on trust. Futhermore, costumer trust is positively related to satisfaction. The finding of this study also shows that customer loyalty is influenced by customer trust and satisfaction.
Evaluasi Tingkat Kapabilitas Sumber Daya Teknologi Informasi Pada Institut Teknologi Nasional Malang Menggunakan Kerangka Kerja Cobit 5 Sihombing Nella Sarah Berlianna; Suprapto suprapto; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 10 (2018): Oktober 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

IT is the main component of business that produce many advantages for an enterprise. When an enterprise is implementing IT, they have to manage it in the right way so that the utilization can fulfill the needs. ITN Malang is one of the education institute that implement IT in case of business. However, based on the interview information, in reality there are few obstacles that happen in the management of their technology resource. One of the solution that ITN Malang can take is to evaluate the capability level of their technology resource using COBIT 5. COBIT 5 is a framework that can help an enterprise produce the optimal value of the IT utilization in a way of balancing between advantage and risk. The domain of COBIT 5 that used to evaluate the capability level of IT resource are EDM04 Ensure Resource Optimisation, AP007 Manage Human Resource, BAI09 Manage Assets, and DSS01 Manage Operations. The result shows that the capability level of information techonology resource of ITN Malang is at level 1 performed process with the gap value that obtained is 1. To reach out to level 2 which is manage process, ITN Malang should make asset and human resource planning.
Evaluasi Tingkat Kematangan Sistem Informasi Manajemen Rumah Sakit Menggunakan ITIL (Information Technology Infrastructure Library) Versi 3 (Studi Pada : Rumah Sakit Umum Universitas Muhammadiyah Malang) Mashuda Bahtiar; Suprapto Suprapto; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Generally Hospital of Muhammadiyah University of Malang is a private institution engaged in the field of health services. In conducting operations, General Hospital of University of Muhammadiyah Malang (RS UMM) utilize technology as supporting power. One of them by using Hospital Management Information System (SIMRS). This system is used by employees in helping to provide information related to inpatient, outpatient, pharmacy, logistics, and nutrition activities. The problem that arises is the lack of management control in conducting operations resulting in lack of validation of information that leads to errors and decreased business performance. such as data entry error, slow system access to certain hours, until loss of patient transaction data. To overcome this, the need for a controlling mechanism related to the management of information services is related to the value of the operations and services achieved by a company or organization in accordance with its intended purpose. From the results of research that has been done, the value of Maturity obtained in the domain Service Operation (SO) is 1.76 or is at level 2, and the Continent Service Improvement (CSI) domain is at Maturity 1.47 or level 1. Parties from home the pain itself, especially the field of IT wants the value of each 3 for the SO or for CSI. So to achieve the desired value, then given some recommendations that can help the IT in making decisions.
Evaluasi Tata Kelola Teknologi Informasi pada PT. Aerofood Indonesia Bandar Udara Soekarno Hatta Cengkareng dengan Menggunakan Framework COBIT Versi 5.0 Joshua Soejanto; Suprapto Suprapto; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Aerofood Indonesia was company that had been appointed together with the command of State-Owned Enterprises namely PT. Garuda Indonesia, Tbk. PT. Aerofood Indonesia is a company focused in in-flight services catering services. In the daily operational activities PT. Aerofood Indonesia uses information technology as a source of support in business activities to support infrastructure and communication services in-flight catering services. With implemented of information technology at PT. Aerofood Indonesia there were problems that often occured in corporate information technology services. This problem would required a solution. For that company they need a process that is focused in the problems appear in the company PT. Aerofood Indonesia. This problem refered to the existing DSS domain in the framework COBIT version 5. Need an evaluation process to be able to help to provided information and recommendations that are beneficial to the company in order to overcome the problems in the IT company PT. Aerofood Indonesia. The evaluation process is based on COBIT method that is Process Assessment Model. From the results of the evaluation the company is getting the (as-is) value for the subdomain DSS01 is at level 3, and the (as-is) value for the subdomain DSS02 is at level 2, while the (as-is) value for subdomain DSS03 is at level 2. Within the assessment process founded the gap based on the value of the expected capability (to-be) of 1.0 point. In this case the existing IT department at the company want expectations that can be achieved at one level above level (as-is). With this evaluation is expected to help companies to improve strategic decisions.
Analisis Risiko Teknologi Informasi Menggunakan ISO 31000 (Studi kasus: Sistem Penjualan PT Matahari Department Store Cabang Malang Town Square) Hana Talitha Iddo Driantami; Suprapto Suprapto; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PT Matahari Department Store become one of the best retailers in Indonesia. Which the vision of this company was to be main choice retailer on Indonesia. To realize that vision the company requires risk management especially of information technology. The company using Alphapos sales system for manage activities on back-office and front-office. Until now company still does not have documentation about risk which is focus for IT. Until now to manage the company, their used ASEAN Corporate Governance Scorecard (ACGS). In this research will try to implementing the ISO 31000 risk management framework to know any risk on Alphapos sales system. This research was helping with NIST 800-30 framework to specify the risk rating of system. That framework used to specify the recommendation of control for each priority risk with cost benefit analysis.
Evaluasi Maturitas Manajemen Layanan Sistem Informasi Learning NSC Application (LENSA) Menggunakan Framework ITIL Versi 3 Domain Service Operation (Studi Pada Politeknik NSC Surabaya) Natasya Ekaputri; Yusi Tyroni Mursityo; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Politeknik NSC Surabaya is a private university in Surabaya that organizes education Diploma Program (D3). Politeknik NSC provides some services to students in conducting academic activities every day. Services provided one of them in the form of academic information system. Information systems that have been used intensively by all students is a website that can be accessed via desktop or smartphone. Based on interviews that have been conducted, the information system called Learning NSC Application (LENSA) does not have a good standard of procedure and control mechanism and cause some problems in the use of the system, such as when there is a system error, the handling will be slow. So it is necessary to evaluate the maturity of the system to determine the current level of maturity. This research uses ITIL framework with Service Operation domain. The purpose of this study is to provide recommendations to the agencies of the evaluation that has been done. The result of domain service operation maturity level is 1.87. The recommendation is made to increase the values ​​and reduce the value of expected expectations and can be done through the LENSA information system.
Co-Authors 'Aini, Jihan Qurrotul A. Fahmi Baharuddin Abdurrahim, Muhammad Imaduddien Abid Bagus Kurniawan Achmad Andriansyah Achmad Muchsinul Huda Malik Jamil Ade Pratama Ade Renata Aditya Rachmadi Admaja Dwi Herlambang Afifah Pratiwi Reza Ayu Widiarti Agung Rizqi Maulana Ahmad Afif Supianto Ailsa Nabila Irvhan Aisha Edna Alicia Sanyoto Aisya Rizki Hasnanursanti Aldila Amalia Saufika Alfa Nur Fitriana Islami Alifdaffa Nurfahmi Dekatama Ami Fajar Hikmah Amru Nizar Maqdum Ananda Apriliah Sari Andre Firza Setyananda Anindhita Firdani Annisa Julia Santoso ari kusyanti Arinda Dewi Listikowati Arya Saputra Ayu Made Krisna Dewi Ayunda Della Ariesta Ayuningtyas Ayuningtyas Bambang Pramudhita Budhiman Bavian Adi Nugraha Bernardus Alexander Habeahan Buce Trias Hanggara Cahyati, Nur Aini Carellia An-nisa Monik Carlo Julio Caesarrieva Christie Viviah Chandra Dandy Eko Purwanto Daniel Pradipta Hidayatullah Danu Firmansyah Hidayatullah Delfitri Nanda Irawan Della Eko Damayanti Desy Miladiana Devin Prayogo Devita Widyasari Dhuha Rizky Ramadhan Diah Priharsari Dian Ayu Permatasari Dika Esa Pramudya Dilla Kusumaningrum Dimounitif Nelaspaba Dio Wisnu Hamjono Djoko Pramono Dwi Rahmawati Dzakiyyah Salma Wachid Edo Rizky Pratama Erlan Erlangga Fadillah Dwi Wicaksana Fadzri Ahdi Anshori Farhan Hisbullah A'isyi Basuki Fauzan Adi Laksono Febiko Ramadina Febrina Putri Laksamana Fikri Nur Hammam Firza Zukhriadna Afriliandra Frydo Tio Fernando Gilang Pradana Hana Shofiyah Hana Talitha Iddo Driantami Hanifah Muslimah Az-Zahra Hanum Dwi Rosidi I Komang Pranadita Kusuma Jaya Ilham Febi Muzacki Ilham Maulana Ubaidillah Inggit Setyo Rini Intan Sartika Eris Maghfiroh Intan Sartika Eris Maghfiroh Intan Sartika Eris Maghfiroh Irdiaga Isnainrajab Irfan Aufa Ramadya Irfanda Mahardhika Hidayat Kusumawardhana Ismiarta Aknuranda Ivan Arrilya Eka Trexano Izza Isma Jesy Thesalonica Mononimbar Joshua Soejanto Khansa Nabila Ulayya Khusnatul Mukaromah Larasati Budi Sinarahwulan Lintang Dila Mutiara Putri Mashuda Bahtiar Mega Noviany Melisa Widya Astuti Millenia Silvianthie Mochamad Candra Saputra Mochamad Chandra Saputra Mohammad Dhani Alfian Mokhammad Pungky Fadhli Muhammad Faishal Erwin Muhammad Fariz Arizali Effendi Muhammad Fariz Arizali Effendi Muhammad Hanivan Titunanda Muhammad Redo Muqorrobin Ghulam Muhammad Nadya Mardiana Rahmania Nahdhiyah Alimah Yumna Nanang Yudi Setiawan Nanda Fiesta Farada Narayana Demafaris Pradana Natasya Ekaputri Niken Hendrakusma Wardani Nizham Media Raziqi Noval Ageng Siswanto Nungki Dwi Prastanti Nur Aini Cahyati Nur Shafiya Nabilah Salam Prakoso Adi Bagaskara Putri Sari Yasmi Putu Ananta Yoga Manik Mas Rafly Ardiansyah Ikhsantyo Rahadian Fitra Syakura Raka Rachmanda Putra Rama Arief Permana Retno Indah Rochmawati Retno Indah Rokhmawati Rika Priyanti Manik Riswan Septriayadi Sianturi Riswan Septriayadi Sianturi Rizky Nur Rochman Rusjda Widya Rahmani Satrio Hadi Wijoyo Satrio Hadi Wijoyo Sihombing Nella Sarah Berlianna Sri Wulandari Ningrum Steven Felix Octo Pasaribu SUPRAPTO Supraptoa Supraptoa Syahri Awan Purnomo Tasya Junita Maulani Tistya Putri Karima Tito Akbar Bagaskara Troy Kornelius Daniel Ulfatisa Cahyani Ulya Nuzulir Rohmah Via Aprilia Prabawati Wibiansya Analis Febrianto Widhi Hayuhardhika Nugraha Putra Widhy Hayuhardhika Nugraha Putra Windi Prasetyo Wiryawan Yurih Kaloko Yoga Murdianto Yudhistira Kurniawan Sutiknyo Yushinta Prassanty Antoroputri Yusi Tyroni Mursityo Yusuf Reyhan Aditiawan Zahra Aulia Rahmadianti Zainuri Mahmud