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All Journal Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Jurnal Tecnoscienza Jurnal Sistem Informasi, Teknologi Informasi, dan Edukasi Sistem Informasi (JUST-SI) International journal of education and learning Indonesian Journal of Science, Technology, and Humanities
Andi Reza` Perdanakusuma
Fakultas Ilmu Komputer , Universitas Brawijaya
Religion Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Evaluasi Tata Kelola Sistem Keamanan Teknologi Informasi Menggunakan Indeks KAMI dan ISO 27001 (Studi Kasus KOMINFO Provinsi Jawa Timur) Edo Rizky Pratama; Suprapto Suprapto; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Dinas Komunikasi dan Informatika (KOMINFO) Provinsi Jawa Timur is a government agency in the field of communications and informatics as well as providing public services. KOMINFO has a data center that manages information from all IT services and devices in KOMINFO's office, the data center manages a lot of important and valuable information which must be secured with clear standards. Based on interviews that have been done, KOMINFO shall do information security in accordance with Peraturan Menteri Komunikasi dan Informatika Republik Indonesia Nomor 4 Tahun 2016, other than that KOMINFO will also conduct an ISO 27001 certification on information security. Therefore, the purpose of this research is to evaluate the security of existing information using the Indeks KAMI and then see the results of the completeness and maturity of information security in the 5 areas of the Indeks KAMI and the feasibility of KOMINFO to perform ISO 27001 certification. From the evaluation results known about the maturity level of each information area at the I+ level and overall KOMINFO is not feasible to perform ISO 27001 certification. The result is the basis for making recommendations. The recommendations are made by comparing the shortcomings of the existing areas of the Indeks KAMI with the controls that exist in ISO 27001. One of the recommendations provided is that KOMINFO should implement detection, prevention and restoration controls to protect facilities against malware.
Evaluasi Proses Bisnis Menggunakan Metode Quality Evaluation Framework (QEF) (Studi Kasus Bidang Akreditasi Dan Aim Pusat Jaminan Mutu Universitas Brawijaya) Noval Ageng Siswanto; Aditya Rachmadi; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Pusat Jaminan Mutu (PJM) is an institution under the auspices of the rector with the objective of ensuring the quality of management system, research, and implementation of education in University of Brawijaya. Quality assurance at PJM is Audit Internal Mutu (AIM) and Accreditation, but in each case there are complaints received by stakeholders. Complaints received are among the activities of the use of auditing systems that are less than the maximum, late report activity, and implementation monitoring program that is not appropriate. From several complaints that have been accepted then the required evaluation of the activities that are divided on the factors of service quality. It is therefore necessary to evaluate the current business process using the Quality Evaluation Framework (QEF). Business process evaluation is done by modeling the current business process first using Business Process Model and Notation (BPMN). Determining the quality factor along with the goal is applied to each indicator of success in business poses, then calculation of target realization is done. The result of calculation has been done and got quality factor that is not in accordance with the target. Quality factors are not suitable will be done root cause analysis by using the technique fishbone diagram and 5 whys.
Penilaian Kapabilitas Manajemen Risiko Teknologi Informasi Menggunakan Kerangka Cobit 5 (Studi Kasus: Daerah Operasional (DAOP) XX) Nadya Mardiana Rahmania; Suprapto Suprapto; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Operational Area VIII Surabaya or abbreviated as DAOP XX or DAOP XX is one of the Indonesian railways operating areas, under the environment of PT Kereta Api Indonesia (Persero) under the Board of Directors of PT Kereta Api Indonesia.DAOP XX has a unit engaged in information technology namely the information system unit. The well-developed technology in DAOP XX makes almost all of its business processes computerized and standardized by ISO, but in practice there are still some obstacles in infrastructure management, risk prevention and control. Therefore, It was necessary to a pssess risk management capabilities using the COBIT 5 framework. In the assessment 3 subdomain were selected. These were EDM03 (Ensure Risk Optimisation), APO12 (Manage Risk) and DSS02 (Manage Service Request and Incident). Capability assesment was done through 3 types of data retrieval ie, questionnaires, interviews and observation. From the results of the assessment, it was concluded that the capability value of each subdomain was 2 with the gap value of 1. The recommendation was given to the three subdomains in order to reach the target level. There were 6 recommendations for the EDM03 subdomain.There were further 6 recommendations for the APO12 subdomain and 3 recommendations for the DSS02 subdomain.
Evaluasi Proses Bisnis Layanan Transportasi Menggunakan Metode Quality Evaluation Framework (QEF) (Studi Kasus: PT Citra Perdana Kendedes) Desy Miladiana; Nanang Yudi Setiawan; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Citra Perdana Kendedes or better known as Citra's Taxies is a provider of transportation services in the form of taximeter cab. There are some key business processes running on company Citra Perdana Kendedes, it starts from incoming orders, shipping fleet, the auction order, pick-up and delivery orders, and service intervals. There are about 1200 incoming orders each day. However, there are hundreds of complaints coming into the company. About 70% of incoming complaints, its about the cab's delay to the customer's place. Because of these problems, it is necessary to hold the evaluation and root analysis of the problems occurred at the company. The steps that will be used in conducting the evaluation of the business process is thermally business functions using the method Value Shop Analysis, then make the models using Business Process Model and Notation (BPMN) use application of Bonita, then do mapping of Quality Factor in every business process that have been modeled using the Quality Evaluation Framework (QEF) method. 5 quality factors are produced, which are not in accordance with the company's target. The discrepancies obtained will be analyzed using 5 whys analysis method. Based on the results of the 5 whys method analysis found 22 root causes. The most root of the problem comes from the driver or human resources. This can be a reference for companies to reduce incoming complaints.
Analisis Pengaruh Layanan Terhadap Kepuasan Pelanggan Menggunakan Metode Servqual (Studi Kasus Go-Jek Kota Malang) Yoga Murdianto; Retno Indah Rochmawati; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 1 (2019): Januari 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Currently, the competition between online transportation service provider companies are high. It's proven by the appearance of new companies that are competing to get their customers. Service quality is the important thing and can't be missed by these companies, a company which comes with good service quality, then they will have a high customer satisfaction and loyalty. Go-Jek is one of the online transportation company. In order to continue its operation, it is needed to deeply analyze the service quality on customers, and if this is not done, then it will be possible this company will lose in competing and go bankrupt. This research is focused in analyzing service quality to customer satisfaction. Population from this research are people who uses Go-Jek in Malang. Number of respondents collected are 102 respondents with the criteria ages between 17-54 years old. This research uses Servqual method. Servqual methode have 5 variables that are tangible, reliability, responsiveness, assurance, and empathy. The dependent variable is customer satisfaction. This analysis uses multiple linear regression. The result shows that assurance have a high value in customer satisfction.
Penilaian Tingkat Kapabilitas Proses Akuisisi Pengembangan Sistem Informasi Menggunakan CMMI For Acquisition (CMMI-ACQ) Versi 1.3 (Studi Kasus: Dinas Komunikasi dan Informatika Kabupaten Tulungagung) Ulya Nuzulir Rohmah; Aditya Rachmadi; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 2 (2019): Februari 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Dinas Komunikasi dan Informatika (Diskominfo) Tulungagung is a government institution of Tulungagung that has a role to build a government based on information technologycalled e-government. In order to realizing e-government, Diskominfouse the ability of suppliers to develop their information system. However, in its implementation there are a lot of management error in defining requirements that makes project out of schedule. The purpose of this research is to assess the capability level of the acquisition process of information system development by adjusting the problems and objectives of improvement to the project roadmap according to CMMI for Acquisition 1.3 framework. The results of this research are the capability level of each process area appraised. The process of appraisal using Standard CMMI Appraisal Method for Process Improvement (SCAMPI) class C.The data used in this research were collected using interview and document tracking. There are 6 process area assessed in this research based on CMMI project roadmap. Based on the results of the assessment, it was found that only process area of Agreement Management that is at capability level 1, performed. While the other 5 process areas in project roadmap are at capability level 0, incomplete.
Perencanaan Keamanan Informasi Berdasarkan Analisis Risiko Teknologi Informasi Menggunakan Metode OCTAVE dan ISO 27001 (Studi Kasus Bidang IT Kepolisian Daerah Banten) Fadzri Ahdi Anshori; Suprapto Suprapto; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 2 (2019): Februari 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Banten Regional Police is a public service provided by the government to secure and enforce the law in force in Indonesia, especially in urban areas. Operational activities at the Banten Regional Police have been supported by information technology, but the application of information technology in Banten Regional Police has not had a policy regarding information security and risk management. The purpose of this study is to provide a risk mitigation plan that is appropriate for the Banten Regional Police. Provisions on risk mitigation plans can be obtained by identifying and assessing the risks in the Banten Regional Police based on the OCTAVE method. Risk mitigation recommendations are provided in accordance with ISO 27001 standards and prioritized based on the costs and benefits of each recommendation action. The final results of this study, there are 28 risks that may occur in Banten Regional Police with the highest RPN value 240 to the lowest RPN value 18. Risk mitigation recommendations can be made with 11 controls contained in ISO27001.
Evaluasi Kualitas Website Pemerintah Daerah Dengan Menggunakan Webqual 4.0 dan Importance Performance Analysis (IPA) (Studi Kasus Dinas Kebudayaan dan Pariwisata Kabupaten Pasuruan) Ilham Febi Muzacki; Andi Reza Perdanakusuma; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 3 (2019): Maret 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The role of the website for a governmental institution nowadays has become an important part of its institution, including the Pasuruan Regency Culture and Tourism Department. However, the website of the Culture and Tourism Department of Pasuruan Regency has never been evaluated since it is officially published on 2016, so that the Pasuruan Regency Culture and Tourism Department does not know the quality of its website. This study analyzed and measured the service quality of the Pasuruan Regency Culture and Tourism Office's websiter based on the user's point of view. User data is obtained by distributing questionnaires based on 3 dimensions in webqual 4.0, namely usability dimensions, information and service interaction. Then, the results of the questionnaire were analyzed using the Importance Performance Analysis (IPA) method. The results of the analysis showed that the website of the Culture and Tourism Office of Pasuruan Regency is not in line with the expectations of users with the results of conformity analysis of 95.79% or <100% and the average analysis of the gap is -0.13 or <0. Priority improvements on this website were in the attribute of number 14 (website of the Culture and Tourism Department of Pasuruan Regency has provide detailed information) and 20 (website of the Culture and Tourism Department of Pasuruan Regency make it easy to communicate with the officer) which are attribute of quadrant A. Recommendations are given is an improvement on the attribute in quadrant A.
Analisis Risiko Teknologi Informasi Berbasis Risk Management Menggunakan Kerangka Kerja OCTAVE-S Pada Unit Pengelola Sistem Informasi Dan Kehumasan (PSIK) Fakultas Ilmu Komputer Universitas Brawijaya Via Aprilia Prabawati; Aditya Rachmadi; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 3 (2019): Maret 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Fakultas Ilmu Komputer Universitas Brawijaya is one of the faculties that has implemented and developed information technology in every its business process activity. Each activity related to information system development is handled by the Unit Pengelola Sistem Informasi dan Kehumasan (PSIK) Fakultas Ilmu Komputer. Although they have used a more computerized and integrated information system in conducting their duties and functions, they have never taken a risk assessment or implemented risk management. Based on the problem, solutions are provided to carry out the process of measuring and managing risk using the OCTAVE-S framework. The process is implemented by identifying and analyzing risk threats found in the Unit Pengelola Sistem Informasi dan Kehumasan (PSIK) Fakultas Ilmu Komputer, which will then be used to provide mitigation recommendations in accordance with security practices. The results of this study found 3 security practice areas that have yellow stoplight status and 1 security practice area that have red stoplight status. The four areas of security practice were then selected as mitigation areas.
Perbaikan Proses Bisnis Layanan Tes TOEFL Pada Unit Pengembangan Bahasa (UPB) Universitas Brawijaya Menggunakan Metode Business Process Improvement (BPI) Febiko Ramadina; Nanang Yudi Setiawan; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 3 (2019): Maret 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Unit Pengembangan Bahasa (UPB) is an institution business unit of Universitas Brawijaya has a function in the field of the TOEFL Test. In carrying out the business process has several obstacles, like processes carried out manually and there are also online, making many activities with the same purpose repeated, services that are less than optimal, complicated activities make the time taken longer. Therefore, analysis and evaluation is needed to help and accelerate business processes in order to run more effectively and efficiently. This research begins with analysis business process primary and business process second of TOEFL test service, Failure Mode and Effect Analysis (FMEA) a method for analyzing the root causes and potential in business processes as a evaluation business process. Business Process Improvement (BPI) to get business process recommendations. Then there will be a simulation of validation and time analysis for current business processes (as is) and recommendations (to be), the results of current business process analysis will be compared with business process recommendations. from the 5 current sub-business processes and recommendations found the highest time effectiveness in the business process of the TOEFL test implementation to 72.32% and the lowest time effectiveness in the business process results and TOEFL test certificates up to 4.95%. So that business processes can be concluded. recommendations can improve performance better.
Co-Authors 'Aini, Jihan Qurrotul A. Fahmi Baharuddin Abdurrahim, Muhammad Imaduddien Abid Bagus Kurniawan Achmad Andriansyah Achmad Muchsinul Huda Malik Jamil Ade Pratama Ade Renata Aditya Rachmadi Admaja Dwi Herlambang Afifah Pratiwi Reza Ayu Widiarti Agung Rizqi Maulana Ahmad Afif Supianto Ailsa Nabila Irvhan Aisha Edna Alicia Sanyoto Aisya Rizki Hasnanursanti Aldila Amalia Saufika Alfa Nur Fitriana Islami Alifdaffa Nurfahmi Dekatama Ami Fajar Hikmah Amru Nizar Maqdum Ananda Apriliah Sari Andre Firza Setyananda Anindhita Firdani Annisa Julia Santoso ari kusyanti Arinda Dewi Listikowati Arya Saputra Ayu Made Krisna Dewi Ayunda Della Ariesta Ayuningtyas Ayuningtyas Bambang Pramudhita Budhiman Bavian Adi Nugraha Bernardus Alexander Habeahan Buce Trias Hanggara Cahyati, Nur Aini Carellia An-nisa Monik Carlo Julio Caesarrieva Christie Viviah Chandra Dandy Eko Purwanto Daniel Pradipta Hidayatullah Danu Firmansyah Hidayatullah Delfitri Nanda Irawan Della Eko Damayanti Desy Miladiana Devin Prayogo Devita Widyasari Dhuha Rizky Ramadhan Diah Priharsari Dian Ayu Permatasari Dika Esa Pramudya Dilla Kusumaningrum Dimounitif Nelaspaba Dio Wisnu Hamjono Djoko Pramono Dwi Rahmawati Dzakiyyah Salma Wachid Edo Rizky Pratama Erlan Erlangga Fadillah Dwi Wicaksana Fadzri Ahdi Anshori Farhan Hisbullah A&#039;isyi Basuki Fauzan Adi Laksono Febiko Ramadina Febrina Putri Laksamana Fikri Nur Hammam Firza Zukhriadna Afriliandra Frydo Tio Fernando Gilang Pradana Hana Shofiyah Hana Talitha Iddo Driantami Hanifah Muslimah Az-Zahra Hanum Dwi Rosidi I Komang Pranadita Kusuma Jaya Ilham Febi Muzacki Ilham Maulana Ubaidillah Inggit Setyo Rini Intan Sartika Eris Maghfiroh Intan Sartika Eris Maghfiroh Intan Sartika Eris Maghfiroh Irdiaga Isnainrajab Irfan Aufa Ramadya Irfanda Mahardhika Hidayat Kusumawardhana Ismiarta Aknuranda Ivan Arrilya Eka Trexano Izza Isma Jesy Thesalonica Mononimbar Joshua Soejanto Khansa Nabila Ulayya Khusnatul Mukaromah Larasati Budi Sinarahwulan Lintang Dila Mutiara Putri Mashuda Bahtiar Mega Noviany Melisa Widya Astuti Millenia Silvianthie Mochamad Candra Saputra Mochamad Chandra Saputra Mohammad Dhani Alfian Mokhammad Pungky Fadhli Muhammad Faishal Erwin Muhammad Fariz Arizali Effendi Muhammad Fariz Arizali Effendi Muhammad Hanivan Titunanda Muhammad Redo Muqorrobin Ghulam Muhammad Nadya Mardiana Rahmania Nahdhiyah Alimah Yumna Nanang Yudi Setiawan Nanda Fiesta Farada Narayana Demafaris Pradana Natasya Ekaputri Niken Hendrakusma Wardani Nizham Media Raziqi Noval Ageng Siswanto Nungki Dwi Prastanti Nur Aini Cahyati Nur Shafiya Nabilah Salam Prakoso Adi Bagaskara Putri Sari Yasmi Putu Ananta Yoga Manik Mas Rafly Ardiansyah Ikhsantyo Rahadian Fitra Syakura Raka Rachmanda Putra Rama Arief Permana Retno Indah Rochmawati Retno Indah Rokhmawati Rika Priyanti Manik Riswan Septriayadi Sianturi Riswan Septriayadi Sianturi Rizky Nur Rochman Rusjda Widya Rahmani Satrio Hadi Wijoyo Satrio Hadi Wijoyo Sihombing Nella Sarah Berlianna Sri Wulandari Ningrum Steven Felix Octo Pasaribu SUPRAPTO Supraptoa Supraptoa Syahri Awan Purnomo Tasya Junita Maulani Tistya Putri Karima Tito Akbar Bagaskara Troy Kornelius Daniel Ulfatisa Cahyani Ulya Nuzulir Rohmah Via Aprilia Prabawati Wibiansya Analis Febrianto Widhi Hayuhardhika Nugraha Putra Widhy Hayuhardhika Nugraha Putra Windi Prasetyo Wiryawan Yurih Kaloko Yoga Murdianto Yudhistira Kurniawan Sutiknyo Yushinta Prassanty Antoroputri Yusi Tyroni Mursityo Yusuf Reyhan Aditiawan Zahra Aulia Rahmadianti Zainuri Mahmud