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All Journal Jurnal Ekonomi & Bisnis PNJ (JEKBIS PNJ) Jurnal Administrasi Bisnis Jurnal VOK@SINDO PROFIT : Jurnal Administrasi Bisnis Asia-Pacific Management and Business Application JIKA: Jurnal Ilmu Keuangan dan Perbankan JOURNAL OF APPLIED BUSINESS ADMINISTRATION El-Barka: Journal of Islamic Economics and Business Jurnal Aplikasi Dan Inovasi Ipteks SOLIDITAS Global Financial Accounting Journal Abdimas: Jurnal Pengabdian Masyarakat Universitas Merdeka Malang Jurnal Abdi Insani Jurnal Performa : Jurnal Manajemen dan Start-up Bisnis Jurnal EK dan BI Jurnal Pengabdian dan Peningkatan Mutu Masyarakat (JANAYU) PRIMA : Portal Riset dan Inovasi Pengabdian Masyarakat Jurnal Informasi dan Komunikasi Administrasi (JIKAP) Economics, Business, Accounting & Society Review e-Jurnal Apresiasi Ekonomi Jurnal Bisnis Corporate Jurnal Administrasi Profesional Jurnal Pengabdian Kepada Masyarakat Jurnal Aplikasi Bisnis OPTIMA Jejak digital: Jurnal Ilmiah Multidisiplin Jurnal Kajian Bimbingan dan Konseling
Rachma Bhakti Utami
Politeknik Negeri Malang
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Veterinary Other

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EVALUASI PERAN HUBUNGAN MASYARAKAT DALAM MENINGKATKAN CITRA POSITIF DI LEMBAGA KEPOLISIAN DAERAH JAWA TIMUR Safira, Aiyis Sifa; Utami, Rachma Bhakti
VOK@SINDO : Jurnal Ilmu-Ilmu Terapan dan Hasil Karya Nyata Vol. 12 No. 1 (2024)
Publisher : Fakultas Vokasi Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstrak : Persepsi masyarakat terhadap kepolisian cenderung tidak seperti yang diharapkan oleh lembaga kepolisian itu sendiri. Maka dari itu, kelembagaan polisi khususnya Polda Jatim melakukan berbagai terobosan untuk meningkatkan citra polisi sebagai mitra masyarakat yang tugas utamanya mengayomi dan memberikan ketertiban serta keamanan bagi masyarakat. Penelitian ini menggunakan metode kualitatif, pendekatan deskriptif, dengan data dikumpulkan dari hasil wawancara dan dokumentasi. Data yang telah terkumpul dianalisis dan diuraikan kemudian menarik kesimpulan. Hasil penelitian yang telah diperoleh: (1) Humas di Polda Jatim meningkatkan citra dengan diadakannya kegiatan penerangan umum. (2) Menginformasikan kegiatan-kegiatan yang dilaksanakan Kapolda Jatim beserta jajarannya untuk meningkatkan citra positif. (3) Melakukan peliputan serta mengolah berita agar menjadi berita yang siap untuk dibagikan.
Analisa efektifitas SURADI terhadap perhitungan angka kecermatan dan penemuan kembali arsip Puput Permatasari; Atika Noor Aziza; Feby Naomi Kardila; Alfani Putri Fahira; Muhammad Nur Ilham Maulana; Rachma Bhakti Utami
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 8, No 5 (2024): September
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v8i5.88489

Abstract

Abstrak: Penelitian ini bertujuan untuk mengukur efektifitas dari SuratDIGITAL (SURADI) melalui perhitungan angka kecermatan dan penemuan kembali arsip surat. Studi ini dilakukan di Kantor Kecamatan Lowokwaru, Kota Malang. Metodologi penelitian yang digunakan berupa pendekatan kualitatif dengan melakukan kegiatan observasi secara langsung dan wawancara yang memfokuskan pada efek implementasi SURADI terhadap proses penemuan kembali arsip surat, yang dilakukan dengan cara mengetahui jumlah surat yang ditemukan dan tidak ditemukan. Hasil penelitian menunjukkan pada tahun 2023 angka kecermatan SURADI di Kantor Kecamatan Lowokwaru sebesar 0,06%. Hal ini menandakan efisiensi penemuan kembali arsip surat di Kantor Kecamatan Lowokwaru cukup baik. Sementara itu, responsivitas SURADI terhadap surat masuk juga tergolong cepat. Kemampuan SURADI untuk menyimpan data secara digital juga memberikan keunggulan dalam mengatasi kehilangan surat fisik, karena dokumennya dapat dicari kembali menggunakan subjek yang tercatat dalam sistem. Penelitian ini menegaskan bahwa SURADI memiliki peran krusial dalam meningkatkan manajemen arsip dan responsivitas dalam penanganan maupun pengarsipan surat di Kantor Kecamatan Lowokwaru, Kota Malang.  Keywords : efisiensi; kuantitatif; manajemen arsip; responsivitasAbstract: This research aims to measure the effectiveness of SuratDIGITAL (SURADI) on the calculation of accuracy and retrieval of letter archives. This study was conducted at the Lowokwaru Sub-District Office, Malang City. The research methodology used is a quantitative approach by conducting direct observation activities and interviews that focus on the effect of SURADI implementation on the process of recovering letter archives, which is done by knowing the number of letters found and not found. The research results show that in 2023, the accuracy rate was 0,06 %. This indicates a significant increase in the efficiency of letter archive retrieval. In addition, SURADI's responsiveness to incoming letters is also relatively fast. SURADI's ability to store data digitally also provides an advantage in overcoming the loss of physical letters because the documents can be searched again using the subject recorded in the system. The research confirms that SURADI has a crucial role in improving archive management and responsiveness in handling and archiving letters at the Lowokwaru Sub-district Office in Malang City. Keywords : efficiency; quantitative; record management; responsiveness
Do E-Service Machine Improve the Quality of Digital Customer Service in the Banking Sector? Azizah, Siti Nur Fikriyyatul; Asri, Tri Mega; Utami, Rachma Bhakti
Jurnal Ilmu Keuangan dan Perbankan (JIKA) Vol. 14 No. 1: December 2024
Publisher : Program Studi Keuangan & Perbankan, Fakultas Ekonomi dan Bisnis, Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/jika.v14i1.13830

Abstract

Digital technology is increasingly expanding into banking by changing ordinary transaction models into digital transactions with the emergence of systems such as digital customer service. This article aims to determine the quality of digital customer service with the e-service machine media to the quality of banking services. This method identifies and describes the digital service quality of a private bank's sub-branch office in the City of Malang East Java on their e-service machine. The bank has developed the concept of digital transactions through digital machines which customers can use independently. The research method used is descriptive quantitative. The process of collecting data through questionnaires and literature studies. Based on the results and discussion in this scientific work, most respondents' responses indicate that the quality of digital customer service by e-service machine media is very satisfying to customers. Nevertheless, there is also a need for continuous evaluation and improvement to achieve maximum satisfaction for the customers. Keywords: E-Service; Digital Customer; Banking Service; Private Bank; Service Quality
ANALISIS DIGITAL MARKETING MELALUI MEDIA PROMOSI INSTAGRAM @OZORAMICEANDEVENTORGANIZER Aditiya hermansah, Celvin; Utami, Rachma Bhakti
PERFORMA Vol. 9 No. 3 (2024): Performa
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jp.v9i3.5062

Abstract

OZORA Event & Tour Organizer menggunakan digital marketing yaitu Instagram sebagai alat pemasaran yang dianggap praktis. Tugas Akhir ini bertujuan untuk menganalisa bagaimana peran pemasaran melalui digital marketing sebagai media promosi yang digunakan OZORA Event & Tour Organizer sehingga dapat mencapai target pasar dengan konten yang menarik. Teknik pengumpulan data dalam tugas akhir ini menggunakan kegiatan wawancara, observasi, dan dokumentasi. Hasilnya dapat disimpulkan bahwa digital marketing yang dilakukan oleh OZORA Event & Tour Organizer sejalan dengan teori Yazer Nasdini terkait indikator dalam penerapan yang digunakan dalam kegiatan digital marketing yaitu aksesibilitas, interaktivitas, hiburan, kepercayaan, hambatan, dan informatif. Dengan demikian, digital marketing melalui instagram memainkan peran yang krusial dalam kegiatan promosinya sehingga membantu OZORA Event & Tour Organizer mencapai audiens yang sesuai. Dari hasil tugas akhir, dapat diketahui bahwa proses analisis dari kegiatan digital marketing yang dilakukan terhadap akun Instagram OZORA Event & Tour Organizer sudah berjalan dengan baik tetapi analisis ini juga menunjukkan beberapa instrumen digital marketing yang belum diterapkan seperti kegiatan Instagram ads. Oleh karena itu, penting bagi OZORA Event & Tour Organizer untuk melengkapi keseluruhan instrumen dari digital marketing agar lebih optimal dalam melakukan kegiatan pemasaran melalui media promosi Instagram.
Analisis Prosedur Pengiriman Barang Pada Perusahaan Eksportir Jaelan, Ahmad; Nabilah Rahmasari, Dinda; Claudya Ramad, Findi; Nurhalizah, Marshanda Rahmatillah; Bernanda Alyansa, Refi; Putra Indonesia, Tegar; Bhakti Utami, Rachma
Jurnal Administrasi Profesional Vol 5 No 1 (2024): Jurnal Administrasi Profesional
Publisher : Jurusan Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/jap.v5i1.6814

Abstract

Analysis of goods delivery procedures at exporting companies is an important key in optimizing the supply chain and ensuring operational efficiency. This research aims to analyze the export shipping procedures implemented by PT. Supra Aluminum, a company engaged in the production and distribution of aluminum products. In the export shipping process, there are several stages that must be passed to ensure the product reaches international consumers safely and on time. This study uses a qualitative descriptive method, collecting data through interviews, observation and analysis of company documents. The research results show that PT. Supra Aluminum has implemented systematic delivery procedures, starting from preparing export documents, checking product quality, selecting delivery methods, to monitoring delivery. However, there are several obstacles faced, such as delays in processing documents and communication problems with related parties in the destination country. This research provides valuable insights for exporting companies in improving their goods delivery processes, increasing reliability, and reducing overall operational costs.
ANALISIS PERKEMBANGAN TRANSAKSI DIGITAL TERHADAP KEBIASAAN CASHLESS PAYMENT MAHASISWA POLITEKNIK NEGERI MALANG Tanzila Fitriana, Kumaira; Rahmatillah Nurhalizah, Marshanda; Fiernaningsih, Nilawati; Utami, Rachma Bhakti
Ekonomi & Bisnis Vol 23 No 2 (2024): Jurnal Ekonomi & Bisnis Desember 2024
Publisher : Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/eb.v23i2.6468

Abstract

Sesuai dengan perkembangan teknologi di era digital, penggunaan metode transaksi secara cashless payment banyak digunakan di beberapa gerai perbelanjaan. Sistem pembayaran digital memberikan keuntungan dalam efektivitas pembayaran yang aman, cepat, dan nyaman bagi konsumen maupun penyedia layanan pembayaran tersebut. Penelitian ini bertujuan untuk meninjau perkembangan penggunaan metode transkasi digital berbentuk cashless payment dikalangan Mahasiswa. Penelitian ini menggunakan metode kualitatif deskriptif dengan teknik pengambilan data secara wawancara dan study literatur. Hasil penelitian ini menunjukkan bahwa penggunaan transaksi digital terutama dengan kebiasaan penggunaan metode cashless payment paling sering digunakan oleh Mahasiwa untuk bertransaksi dalam kesehariannya.
Penggunaan Dompet Digital Terhadap Keputusan Pembelian dan Gaya Hidup Generasi Milenial (Studi Pada Aparatur Sipil Negara) Heni Wijayanti; Utami, Rachma Bhakti
Operation Technology and Management (OPTIMA) Journal Vol. 1 No. 2 (2024)
Publisher : LPPM Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/optima.v1i2.9330

Abstract

Aparatur Sipil Negara (ASN) generasi milenial di DKI Jakarta sudah sangat akrab dalam penggunaan dompet digital bentuk kartu elektronik (e-money). Hal ini dikarenakan mobilitas sehari-hari banyak menggunakan transportasi publik seperti Transjakarta, LRT, MRT, dan KRL. Berbagai fasilitas publik lain juga sudah menggunakan transaksi pembayaran elektronik seperti fasilitas kesehatan, pusat perbelanjaan, bahkan pasar tradisional. Inovasi pada pembayaran fasilitas publik ini menuntut masyarakat DKI Jakarta khususnya para ASN untuk menggunakan dompet digital. Penelitian ini dilakukan untuk menganalisis dan mengetahui pengaruh dompet digital terhadap keputusan pembelian konsumen, serta pengaruhnya terhadap gaya hidup konsumen khususnya para ASN yang masuk dalam generasi milenial. Penelitian dilakukan dengan metode deskriptif kualitatif. Peneliti melakukan wawancara kepada 4 (empat) responden. Responden merupakan Aparatur Sipil Negara (ASN) generasi milenial dengan rentang usia 31 tahun s.d. 37 tahun. Lokus penelitian yaitu instansi pemerintah di Kota Jakarta Pusat. Berdasarkan penelitian yang dilakukan, hasil menunjukkan bahwa penggunaan dompet digital berdampak signifikan terhadap keputusan pembelian, dan gaya hidup ASN generasi milenial. Seiring meningkatnya penggunaan dompet digital saat ini, maka perlu dilakukan edukasi kepada masyarakat khususnya ASN generasi milenial mengenai literasi keuangan agar mampu mengelola keuangannya dimasa depan.
Does Corporate Governance Enhance Bank Performance? A Meta-Analysis of Global Islamic Banking Utami, Rachma Bhakti; Damayanti, Cacik Rut
El-Barka Journal of Islamic Economics and Business Vol. 7 No. 1 (2024)
Publisher : El-Barka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21154/elbarka.v7i1.8660

Abstract

As the fastest-growing segment in the global financial industry, it is interesting to see the development of Islamic Banking. Corporate governance is an essential topic in the world of business development. This research uses a meta-analysis approach to test whether corporate governance influences bank performance in Islamic banking. This research is using a meta-analysis study; this research begins by looking for what corporate governance indicators are most closely related to improving the performance of Islamic banking. This research was conducted from 2010 to 2022 and collected a database of 199 studies covering 1606 businesses of 25 distinguished published papers from the Scopus index. This research was assisted by Publish or Perish, NVivo, and JASP software. This study found that the most frequently used factors as a measurement of Sharia governance mechanism are Board Independence, Board of Director Size, Frequency of Meetings, Audit Committee, and CEO Duality, while the indicators most often used as a measurement of Islamic banking performance are Islamic banking performance as measured by Return on Assets, Return on Equity and Tobin's Q. The results of meta-analysis data processing show that board independence has a significant and positive effect on the return on assets of Islamic banking. The Islamic Bank in Indonesia suggests optimizing the position of the Board of Independence in improving Islamic banking performance.
Perancangan Sistem Buku Tamu Digital dalam Museum Musik Indonesia Salim, M. Alfi Nuris; Sana, Salma; Aulia, Nafisha Ilmi; Prasetya, Aliya Afifah; Utami, Rachma Bhakti
PORTAL RISET DAN INOVASI PENGABDIAN MASYARAKAT Vol. 4 No. 2 (2025): MARCH
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/prima.v4i2.1757

Abstract

The Indonesian Music Museum (MMI) is an institution that preserves the history of Indonesian music that in its operational process requires an efficient and informative guest visit recording system. The implementation of a manual guest book recording system has several weaknesses and shortcomings that can cause losses to the Indonesian Music Museum. The purpose of this research is to design and implement a digital-based guest book using the PHP RAD framework at the Indonesian Music Museum as a form of optimizing the development of the latest technology. This research uses the Action Research method. The data collection technique in this study was through observation and interviews, followed by needs analysis, system design, implementation, system testing, application and maintenance of the system. The results of the study showed that the use of this digital system was able to increase the accuracy of visitor data, speed up the recording process, and facilitate the analysis of visitor data in real time. The digital-based guest book recording system also allows the Indonesian Music Museum to collect visitor demographic data that is useful for developing programs and data-driven decision-making.
TREN KESEHATAN MENTAL DAN KAITANNYA DENGAN ETOS KERJA GENERASI Z DI ERA DIGITAL Uno, Devi Oktavia; Wahyudi, Fatimah Az Zahra; Fiernaningsih , Nilawati; Utami, Rachma Bhakti
Jurnal Administrasi Bisnis Vol. 19 No. 2 (2023)
Publisher : Business Administration Department - Universitas Katolik Parahyangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26593/jab.v19i2.7418.97-109

Abstract

Generation Z, the latest working generation born between 1995 and 2012, has grown amidst the advancement of the digital technology era. As a generation that coexists with technology and benefits from easy access to information, Generation Z demonstrates a heightened sensitivity to various forms of information available on social media, including the trending awareness of the importance of mental health. The increasing trend of mental health awareness within Generation Z significantly influences their work ethic. This research aims to assess the extent of the impact of mental health trends on the work ethic behavior of Generation Z in the professional world. The research employs a qualitative descriptive approach utilizing Systematic Literature Review methodology. The findings of this study reveal the substantial influence of mental health trends on the work ethic of Generation Z. Moreover, the outcomes contribute to a better understanding of how mental health awareness trends shape the work behavior of this generation in the workplace.
Co-Authors Abidin, Zahroh Adellia Elzai Ratna Sari Aditiya hermansah, Celvin Aini, Yulis Nurul Alfani Putri Fahira Amalia, Yessy Yuliana Arianti, Fika Ary Kartikasari, Dinar Atika Noor Aziza Aulia, Nafisha Ilmi Azizah, Siti Nur Fikriyyatul Azna Abrory Wardana Bernanda Alyansa, Refi Cacik Rut Damayanti Claudya Ramad, Findi Damayanti, Cacik Rut Deni Kusumawardani Dinda Nabilah Rahmasari Dja'far, Veri Hardinansyah Djajanto, Ludfi Dwiatmanto Dwiatmanto Ekawati, Agis Faizah, Nisa Revinia Feby Naomi Kardila Felisha, Devi Fiernaningsih , Nilawati Fiernaningsih, Nilawati Gunawan Eko Nurtjahjono, Gunawan Eko Heni Wijayanti Husaini, Syarif Indrayati, Indrayati Jaelan, Ahmad Jaswadi JASWADI, Jaswadi Kurnianingsih, Devi Kusairi Kusairi Laidya Amalia Putri Lestari, Puspa Putri Lyla Rachmaningtyas Maria Goretti Wi Endang Maria Goretti Wi Endang Nirowati Pamungkas Maskur Maskur Mufarrohah, Mufarrohah Muhammad Januar Farrel Muhammad Nur Ilham Maulana Musthofa Hadi, Musthofa Nabilah Rahmasari, Dinda Nesya Mutiara Ardana Nikmah, Farika Nila Firdausi Nuzula Nilawati Fiernaningsih Novendri, Annisa Fitri Nurhalizah, Marshanda Rahmatillah Palupi, Ratnaning Pamungkas, Maria Goretti Wi Endang Nirowati Permatasari, Faudina Prasetya, Aliya Afifah Puput Permatasari Putra Indonesia, Tegar Putri, Laidya Amalia Raden Rustam Hidayat Rahmatillah Nurhalizah, Marshanda Ratnasari, Adellia Elza Rini Agustina Sabrina, Melda Safira, Aiyis Sifa Saiful Rahman Yuniarto Salim, M. Alfi Nuris Sana, Salma Santoso, Eko Boedi Soebagyo Soebagyo Sovia Rosalin Sri Mangesti Rahayu Sumiadji - Tanzila Fitriana, Kumaira Tri Mega Asri, Tri Mega Uno, Devi Oktavia Wahyudi, Fatimah Az Zahra Zahro Zainal Abidin Zahroh Zainal Abidin Zubaidi Zubaidi