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All Journal Jurnal Ekonomi & Bisnis PNJ (JEKBIS PNJ) Briliant: Jurnal Riset dan Konseptual Jurnal ABDINUS : Jurnal Pengabdian Nusantara SPEKTA (Jurnal Pengabdian Kepada Masyarakat : Teknologi dan Aplikasi) JAMI: Jurnal Ahli Muda Indonesia Jurnal Simki Economic Kompleksitas: Jurnal Ilmiah Manajemen, Organisasi, dan Bisnis Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan International Journal on Advanced Technology, Engineering, and Information System (IJATEIS) Dharma: Jurnal Pengabdian Masyarakat e-Jurnal Apresiasi Ekonomi Business and Economic Publication El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jurnal Medika: Medika Jurnal Pengabdian Kepada Masyarakat Journal of Ekonomics, Finance, and Management Studies
Fiernaningsih, Nilawati
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SEMANTIC AND NATURAL LANGUAGE PROCESSING DEVELOPMENT APPLICATIONS FOR CHATBOTS TO ENHANCE ONLINE STORE CUSTOMER SERVICE Afandi, Yosi; Maskur, Maskur; Fiernaningsih, Nilawati; Fauzi, Ahmad
INTERNATIONAL JOURNAL ON ADVANCED TECHNOLOGY, ENGINEERING, AND INFORMATION SYSTEM Vol. 2 No. 4 (2023): NOVEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/ijateis.v2i4.986

Abstract

Since customer support is time-limited, chatbot programs can assist potential online store visitors before they make a purchase. The general public cannot always answer inquiries or respond to customer requests. Virtual customer support allows potential customers to contact vendors regarding products they wish to purchase. This technology is very helpful in providing quick and accurate answers to various customer concerns and issues. The study focuses on the online retail environment where customer support is crucial for potential buyers before making a purchase. The Artificial Intelligence Markup Language (AIML) and Semantic Ontology were used by A.L.I.C.E. (Artificial Internet Linguistic Computer Agency) to develop an AI chatbot application. There are no online stores that use virtual customer service (chatbots) for customer support, so Batik Cloth, an application that offers batik textiles for sale in Malang, was chosen as the online store chatbot application for this study. Creating a chatbot with semantic capabilities involves using ontologies to process queries with more precise meaning. It achieves 92% accuracy for 15 types of relevant queries and responses, followed by 10 frequently asked questions as answers. Created by a potential buyer. Virtual customer support systems (chatbots) can respond to queries with similar terms or meanings by employing ontologies and semantics to deliver answers that fit the queries.
Konflik, Negosiasi, dan Manajemen Stres dalam Bisnis Penerbit: Mengoptimalkan Keseimbangan untuk Keberhasilan Organisasi Zhafran, Iklil; Fiernaningsih, Nilawati
JAMI: Jurnal Ahli Muda Indonesia Vol. 4 No. 2 (2023): Desember 2023
Publisher : Akademi Komunitas Negeri Putra Sang Fajar Blitar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46510/jami.v4i2.156

Abstract

Artikel ini membahas peran krusial konflik, negosiasi, dan manajemen stres dalam konteks bisnis penerbitan. Penerbitan adalah industri yang dinamis dan kompetitif di mana konflik antara berbagai pemangku kepentingan, termasuk penulis, editor, pemasar, dan distribusi, bisa menjadi hal yang umum. Konflik dalam bisnis penerbitan bisa berkaitan dengan masalah kontrak, perbedaan kreatif, atau persaingan dalam pasar yang kompetitif. Negosiasi menjadi keterampilan kunci dalam menyelesaikan konflik dalam industri penerbitan. Artikel ini membahas berbagai strategi negosiasi yang bisa diterapkan untuk mencapai kesepakatan yang menguntungkan semua pihak, termasuk negosiasi mengenai hak cipta, persentase royalti, dan masalah distribusi. Selain itu, manajemen stress juga menjadi hal yang penting dalam menjaga kesejahteraan individu dalam industri yang seringkali penuh tekanan ini. Manajemen stres yang baik dapat membantu individu mengatasi tekanan yang timbul dari tenggat waktu ketat, tuntutan kreatif, dan perubahan pasar yang cepat
Optimalisasi Sistem Operasi dan Harga Jual untuk Kontinyuitas Usaha Kerupuk Singkong Sadariyah “Mbah Juki” Blitar Fiernaningsih, Nilawati; Himmah, Mahmudatul; Zubaidi, Zubaidi; Takwim, R N Akhsanu; Junus, Mochammad; Widayani, Anna; Ismanto, Ismanto
Jurnal ABDINUS : Jurnal Pengabdian Nusantara Vol 8 No 3 (2024): Volume 8 Nomor 3 Tahun 2024
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/ja.v8i3.23497

Abstract

The community service program in Dawuhan Village, Kademangan District, Blitar Regency, focused on the development of the micro, small, and medium enterprise (MSME) "Mbah Juki" cassava crackers, which faced significant challenges in pricing, production efficiency, and marketing. The primary objective of the program was to enhance participants' managerial and technical capacities through training in operational systems and pricing strategies. The methodology involved problem identification through surveys, training, direct mentoring, and periodic evaluations. The results demonstrated improved participant abilities in setting more strategic pricing, enhancing production efficiency, and effectively utilizing social media and packaging design to attract customers. Evaluations indicated significant improvements in efficiency and product competitiveness, contributing positively to business sustainability and local economic empowerment. Overall, the community service activities successfully met the established targets and had a positive impact on both the MSME and the local community.
DESIGNING AN OMNICHANNEL MARKETING BUSINESS MODEL TO IMPROVE CUSTOMER EXPERIENCE Afandi, Yosi; Maskur, Maskur; Fiernaningsih, Nilawati; Herijanto, Pudji
INTERNATIONAL JOURNAL ON ADVANCED TECHNOLOGY, ENGINEERING, AND INFORMATION SYSTEM Vol. 3 No. 4 (2024): NOVEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/ijateis.v3i4.1464

Abstract

System integration allows companies to bring together customer data from multiple channels, from websites to mobile apps and physical stores. Companies can have a more complete view of customer preferences and behavior, which in turn allows them to serve more relevant and personalized content to their customers. In an era where customers are inundated with information, content personalization is key to attracting customers' attention and maintaining their engagement. Furthermore, this business model emphasizes deep customer engagement across multiple channels. In an omnichannel environment, it is important for companies to stay connected with their customers no matter where they are. This can be achieved through responsive customer service, ongoing loyalty programs, and engaging content on social media and other online platforms. The results of this study discuss the analysis of application quality using five characteristics, namely Functional Suitability, Usability, Performance Efficiency, Portability and Compatibility. The results of the functional suitability characteristics of the omnichannel platform are said to be good. Usability gets 76.67% which means the omnichannel platform is called feasible. Performance efficiency of the website is good because the load process is less than 10 seconds. From these results it is concluded that the Omnichannel platform meets the predicate of satisfied. Compatibility of the Omnichannel platform did not find any location and performance problems on Edge, Chrome and Android browsers. The assessment results are expected to be recommendations and suggestions for developing an omnichannel platform to help the process of sending digital reminders that are better and more efficient.
ANALISIS PERKEMBANGAN TRANSAKSI DIGITAL TERHADAP KEBIASAAN CASHLESS PAYMENT MAHASISWA POLITEKNIK NEGERI MALANG Tanzila Fitriana, Kumaira; Rahmatillah Nurhalizah, Marshanda; Fiernaningsih, Nilawati; Utami, Rachma Bhakti
Ekonomi & Bisnis Vol 23 No 2 (2024): Jurnal Ekonomi & Bisnis Desember 2024
Publisher : Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/eb.v23i2.6468

Abstract

Sesuai dengan perkembangan teknologi di era digital, penggunaan metode transaksi secara cashless payment banyak digunakan di beberapa gerai perbelanjaan. Sistem pembayaran digital memberikan keuntungan dalam efektivitas pembayaran yang aman, cepat, dan nyaman bagi konsumen maupun penyedia layanan pembayaran tersebut. Penelitian ini bertujuan untuk meninjau perkembangan penggunaan metode transkasi digital berbentuk cashless payment dikalangan Mahasiswa. Penelitian ini menggunakan metode kualitatif deskriptif dengan teknik pengambilan data secara wawancara dan study literatur. Hasil penelitian ini menunjukkan bahwa penggunaan transaksi digital terutama dengan kebiasaan penggunaan metode cashless payment paling sering digunakan oleh Mahasiwa untuk bertransaksi dalam kesehariannya.
Peranan Work Life Balance dalam Meningkatkan Kesehatan Mental Karyawan Hotel De Laila Inn Sephiana, Rafin Niftha; Fiernaningsih, Nilawati
Business and Economic Publication Vol. 3 No. 1 (2025): Business and Economic Publication
Publisher : Fakultas Ekonomi Universitas KH. A. Wahab Hasbullah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32764/bep.v3i1.1534

Abstract

Penelitian ini menganalisis pengalaman karyawan hotel dalam menjaga keseimbangan antara pekerjaan dan kehidupan pribadi (Work Life Balance/WLB) serta menyelidiki pengaruhnya terhadap kesehatan mental mereka. Penelitian ini berfokus pada konteks spesifik karyawan Hotel De Laila Inn, mengkaji strategi dan kebijakan internal yang diterapkan untuk menjaga WLB dan dampaknya pada kesejahteraan psikologis di lingkungan kerja yang menuntut. Penelitian ini menggunakan pendekatan kualitatif deskriptif untuk menganalisis dan mendeskripsikan penerapan WLB dalam meningkatkan kesehatan mental karyawan di Hotel De Laila Inn. Hasil penelitian menunjukkan bahwa implementasi WLB yang efektif, seperti jadwal kerja fleksibel dan cuti yang memadai, dapat menurunkan tingkat stres, mencegah kelelahan berlebih, dan meningkatkan kesejahteraan psikologis serta kesehatan mental karyawan. WLB yang baik tidak hanya meningkatkan kesehatan mental dan kinerja karyawan secara individu tetapi juga memberikan keuntungan jangka panjang bagi hotel berupa peningkatan produktivitas dan kualitas layanan.
PENGADAAN PERALATAN KRIPIK SAYUR SEHAT UNTUK PRODUK UMKM DESA DUWET KECAMATAN TUMPANG KABUPATEN MALANG Mahmudatul Himma; Achmad Zaini; Sulasari, Ayu; Poenamawati, Diana; Fiernaningsih, Nilawati; Muwidha, Muhammad
Jurnal Pengabdian kepada Masyarakat Vol. 12 No. 1 (2025): JURNAL PENGABDIAN KEPADA MASYARAKAT 2025
Publisher : P3M Politeknik Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33795/abdimas.v12i1.7657

Abstract

This Community Service aims to provide assistance and training for MSMEs in Duwet Village, Malang Regency The abundance of vegetables in Duwet Village creates problems, such as potential waste and decreased selling value. To overcome this, the transformation of vegetables into healthy vegetable chips can be an effective solution. By turning vegetables into chips, it can increase the added value of products, reduce waste, and create healthy snack alternatives that are attractive to consumers. This community service activity is in the form of assistance to MSMEs in Duwet Village, Tumpang District, Malang Regency The procurement of food dehydrators can make a significant contribution to partners by: Improving the efficiency of the vegetable dehydration process. Maintain the quality of nutrition and texture of the product. Supporting the increase in the production capacity of vegetable chips. Ensure consistency of product quality on an ongoing basis.
THE RELATIONSHIP BETWEEN DEBT AND TOBACCO EXCISE TAX INCREASES WITH CIGARETTE COMPANY STOCK PRICES Aini, Yulis Nurul; Djajanto, Ludfi; Utami, Rachma Bhakti; Dja'far, Veri Hardinansyah; Fiernaningsih, Nilawati; Zubaidi, Zubaidi
Jurnal Apresiasi Ekonomi Vol 13, No 3 (2025)
Publisher : Institut Teknologi dan Ilmu Sosial Khatulistiwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31846/jae.v13i3.986

Abstract

The purpose of this research is to determine the relationship between debt policy and tobacco excise tax rates with stock prices. Data sources were obtained from data published on the Indonesia Stock Exchange and company websites. This research uses multiple regression analysis tools. The research found that first, the debt policy variable has a positive effect on the stock price of tobacco company Gudang Garam (GGRM), while for Sampoerna Company, the debt decision contributes negatively to the stock price. Second, the excise tax rate variable has a negative impact on tobacco stock prices. Third, debt policy and excise tax rates simultaneously affect tobacco stock prices. The implications of these findings indicate that company managers must carefully design debt policies to create optimal capital structure, as the effects of debt decisions can vary between companies. Government policies related to excise tax rates have a direct impact on stock market performance in the tobacco industry, meaning that investors and stakeholders must consider regulatory dynamics as an important factor in investment decision-making. The results of this research provide evidence that excise tax rate adjustments not only affect state revenues but also affect the stability and valuation of companies related to the tobacco industry in the capital market.
Penguatan Agribisnis Melon Wates Blitar melalui IoT, Diversifikasi Produk, dan Digital Branding Fiernaningsih, Nilawati; Sarosa, R. Moechammad; Takwim, R N Akhsanu; Widayani, Anna; Herijanto, Pudji
Jurnal Medika: Medika Vol. 4 No. 4 (2025)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/02jtfb05

Abstract

This community service program was carried out to address the main problems faced by the partner groups, namely the low production efficiency among melon farmers and the limited processing capacity of melon-based products in downstream partners. The purpose of this activity was to improve the productivity and quality of melon cultivation through the implementation of an Internet of Things (IoT) control system in the greenhouse, as well as to enhance the production capacity of processed melon chips using an upgraded vacuum fryer with a larger capacity. The applied methods included production system optimization, technology implementation assistance, training in production information management, and digital branding reinforcement. The results showed significant improvements in efficiency and product quality in two IoT-based automated greenhouses. Meanwhile, the downstream partner successfully increased melon chip production capacity from 10 kg to 30 kg per process, with improved product consistency and shelf life. Furthermore, the digital branding strategy positively influenced market competitiveness and consumer trust in the partners’ products
Penguatan Pasar Opak Gambir melalui Digital Branding untuk Meningkatkan Brand Awareness dan Daya Saing Widayani, Anna; Mujiono, M; Fiernaningsih, Nilawati
Dharma: Jurnal Pengabdian Masyarakat Vol. 5 No. 2 (2024): November
Publisher : Universitas Pembangunan Nasional "Veteran" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31315/dlppm.v5i2.12591

Abstract

The opak gambir Home Industry supports the green economy concept by utilizing local materials and environmentally friendly production techniques. IRT Opak Gambir has attempted to reach a wider market through digital technology, but faces obstacles due to lack of competence in optimizing digital marketing. To overcome this, assistance will be provided in strengthening the opak gambir market through branding awareness with digital visual branding and website development. This assistance aims to improve partner skills in implementing digital branding, which includes creating attractive visual content and optimizing websites to reach a wider audience. With better branding awareness, IRT opak gambir is expected to increase brand awareness and competitiveness in the digital era. The results of this activity are expected to support sustainable business growth and increase market acceptance of opak gambir products, in line with the green economy concept being promoted.
Co-Authors Achmad Zaini Afandi, Yosi Aini, Yulis Nurul Aisya, Narocha Mihasu Akhlis Rizza, Muhammad Akhsanu Takwim, R N Anggraheny Ikawanty, Beauty Anggraini Ningrum, Annisa Anugrah, Silvy Aprilia Citra Arwin Datumaya Wahyudi Sumari Ayu Sulasari Az zuhri, Fahmi Muhammad Dja'far, Veri Hardinansyah Djajanto, Ludfi Fauzi Ahmad Muda Findi, Putri Hasan, Moch Rizaldi Herijanto, Pudji Himmah, Mahmudatul Ibrohim Farros, Ammar Ismanto Ismanto Ismanto Kristianingsih, Tatiana Kurnia Sari, Deva May Lailatudzurrohmah, Lailatudzurrohmah Lina Budiarti, Lina Mahmudatul Himma Maskur Maskur Mochammad Junus Mujiono, M Muwidha, Muhammad Nafisah, Nihayatun Nisaa, Diva Khoirun Nurwicaksana, Wahyu Aulia Poenamawati, Diana Pradana, Kristoforus Raditya Rachma Bhakti Utami Rahmatillah Nurhalizah, Marshanda Sarosa, R. Moechammad Sarwendah, Retno Gandhes Sephiana, Rafin Niftha Syamsiana, Ika Noer Takwim, R N Akhsanu Tanzila Fitriana, Kumaira Wahyu Widyananda Widayani, Anna Wildan Fikri, Mohammad Windi Zamrudy Zhafran, Iklil Zubaidi Zubaidi Zubaidi