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TRANSFORMASI BIROKRASI DIGITAL DI MASA PANDEMI COVID-19 GUNA MENINGKATKAN PELAYANAN ADMINISTRASI KEPENDUDUKAN (Studi Kasus: Dinas Kependudukan dan Pencatatan Sipil Kabupaten Badung) Kadek Wiwin Dwi Wismayanti; Putu Eka Purnamaningsih
Jurnal Ilmiah Cakrawarti Vol 6, No 1 (2023): Cakrawarti
Publisher : Universitas Mahendradatta Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47532/jic.v6i1.812

Abstract

Pandemi Covid-19 menyebabkan terhambatnya mobilitas masyarakat khususnya dalam memperoleh layanan publik. Salah satu layanan publik yang terdampak dari pandemi Covid-19 ialah layanan administrasi kependudukan. Penelitian ini bermaksud untuk mengetahui bagiamana pelayanan administrasi kependudukan selama pandemi Covid-19 melalui sistem birokrasi digital. Penelitian ini menggunakan penelitian kualitatif dengan metode deskriptif. Pengumpulan data dilakukan dengan teknik observasi, wawancara, kuisioner, studi kepustakaan dan dokumentasi. Kepala Dinas Kependudukan dan Pencatatan Sipil Kabupaten Badung dan Masyarakat Kabupaten Badung menjadi informan penelitian ini. Hasil dari penelitian ini menunjukkan 3 elemen sukses pengembangan E-Government pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Badung, yakni: 1). Elemen Support, yaitu adanya kemauan dan aturan yang mendasari. 3). Elemen Capacity, didukungnya penerapan digitalisasi melalui Dsumber daya finansial yang bersumber dari APBD, didukung pula dengan infrastruktur yang memadai seperti komputer dan internet, serta tersedianya sumber daya manusia yang berkompeten. 3). Elemen Value, yaitu berkaitan dengan manfaat yang dirasakan oleh Disdukcapil Kabupaten Badung sendiri dimana melalui penerapan E-Government ini pelayanan dapat diberikan dengan lebih efektif, efisien, dan ekonomis kepada masyarakat. Sedangkan manfaat yang dirasakan oleh masyarakat, masyarakat menjadi lebih mudah dalam mengakses pelayanan kependudukan ditengah situasi pandemi.
Akuntabilitas Sektor Publik Dalam Pendistribusian Perlengkapan Pemilihan Umum Tahun 2019 (Studi Kasus : Komisi Pemilihan Umum Kabupaten Buleleng) Made Adya Febriana Putri; Kadek Wiwin Dwi Wismayanti
Innovative: Journal Of Social Science Research Vol. 3 No. 6 (2023): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v3i6.5133

Abstract

Kinerja Komisi Pemilihan Umum Kabupaten Buleleng perlu dilakukan evaluasi dari segi akuntabilitas terkait permasalahan yang terjadi dalam pendistribusian perlengkapan pemilihan umum tahun 2019. Hal tersebut menjadi dasar dalam penelitian ini untuk dianalisa. Penelitian ini menggunakan metode deskriptif kualitatif dengan teknik pengumpulan data berupa triangulasi (gabungan) dan analisis data bersifat induktif atau kualitatif. Hasil penelitian ini menunjukkan bahwa secara hukum, kejujuran, kebijakan, financial pada Komisi Pemilihan Umum Kabupaten Buleleng telah terlaksana sesuai dengan peraturan yang berlaku. Akan tetapi dari segi akuntabilitas manajerial dan program belum terlaksana secara maksimal mengingat adanya keterlambatan pendistribusian dan kekurangan perlengkapan pemilihan umum di beberapa desa dan TPS yang ada di Kabupaten Buleleng.
Kinerja Pegawai Bagian Hukum dan Risalah Sekretariat DPRD Kabupaten Badung Ricky Dwipayana; Kadek Wiwin Dwi Wismayanti
Innovative: Journal Of Social Science Research Vol. 3 No. 6 (2023): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v3i6.5284

Abstract

Penelitian ini memiliki tujuan untuk mengetahui kinerja pegawai Bagian Hukum dan Risalah Sekretariat Daerah Kabupaten Badung. Jenis penelitian ini yaitu deskriptif kualititatif. Metode analisis data yang digunakan yaitu analisis deskriptif kualitatif melalui observasi di lapangan, wawancara dan studi dokumentasi sebagai teknik pengumpulan data. Menurut hasil analisis data yang didapatkan menunjukkan bahwa: (1) Pegawai Bagian Hukum dan Risalah Sekretariat DPRD Kabupaten Badung telah menyiapkan materi dan bahan rapat DPRD sesuai dengan ketentuan yang berlaku, hal ini menunjukkan bahwa kinerja yang dimiliki pegawai Bagian Hukum dan Risalah telah baik (2) Pegawai Bagian Hukum dan Risalah Sekretariat DPRD Kabupaten Badung telah memfasilitasi kegiatan rapat – rapat paripurna DPRD Kabupaten Badung secara memadai sesuai dengan jadwal yang telah disusun sebelumnya sehingga kinerja yang dihasilkan pegawai Bagian Hukum dan Risalah dapat dikatakan baik (3) Pegawai Bagian Hukum dan Risalah Sekretariat DPRD Kabupaten Badung telah menyusun dokumen hasil atau risalah rapat DPRD Kabupaten Badung sesuai dengan tupoksi yang berlaku. Memandang hal tersebut, dapat dibuktikan bahwa pegawai Bagian Hukum dan Risalah telah memiliki kinerja yang baik (4) Pegawai Bagian Hukum dan Risalah Sekretariat DPRD Kabupaten Badung telah menyiapkan administrasi kunjungan kerja DPRD secara memadai sehingga DPRD dapat menjalankan fungsinya dengan lancar. Hal ini menunjukkan bahwa pegawai Bagian Hukum dan Risalah telah memiliki kinerja yang baik.
IMPLEMENTASI SMART ENVIRONMENT DI KOTA DENPASAR DALAM MEWUJUDKAN DENPASAR SMART CITY (Studi Kasus: Dinas Lingkungan Hidup dan Kebersihan Kota Denpasar) Kusumasanti, I Gst Ayu Nyoman; Wismayanti, Kadek Wiwin Dwi; Supriliyani, Ni Wayan
CITIZEN CHARTER Vol 3 No 2 (2023): Administrasi Publik 2023
Publisher : CITIZEN CHARTER

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Abstract

Smart Environment is one of the six dimensions in the Smart City Master Plan for Denpasar City which explains smart environmental management strategies in Denpasar City, one of which is waste management. This policy aims to create sustainable waste management and reduce the amount of waste taken to the TPA. The purpose of this study is to find out how the smart environment is implemented in Denpasar City, especially in waste management. Through the theory of policy implementation according to Van Meter and Van Horn. The results of this study are that the implementation of smart environment in Denpasar City, especially in waste management, has achieved good results on several indicators such as inter-organizational communication, economic, social and political conditions and attitudes of implementers. However, it is still not maximal in terms of standard indicators and objectives, resources, and characteristics of implementing organizations.
PARTISIPASI MASYARAKAT DALAM PEMBANGUNAN KAWASAN EKONOMI KHUSUS MANDALIKA Lado SS.GP, M.N Zola; Wismayanti, Kadek Wiwin Dwi; Winaya, I Ketut
CITIZEN CHARTER Vol 4 No 1 (2024): Vol.4 No.1
Publisher : CITIZEN CHARTER

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Abstract

Community Participation In Development Of Mandalika Special Economic Zone (Case Study: Kuta Village, Pujut District, Central Lombok Regency) Development is a continuous government effort with the aim of improving people's welfare. In a development, community participation is one of the important factors that encourage the success of a development. In recent years, the government has sought development by establishing Special Economic Zones in each region that has industrial potential, one of which is the Mandalika Special Economic Zone, Kuta Village, Pujut District, Central Lombok Regency. This research looks at how the participation of the people of Kuta village, Pujut sub-district, Central Lombok district, is in the development of the Mandalika special economic zone. This research uses a descriptive research type with a case study approach. The data sources used are primary and secondary data. The informant fraud technique uses a purposive sampling method. Based on a research study using the participation theory of Cohen and Uphoff (1977), the results of this study indicate that the participation of the people of Kuta Village in the development of the Mandalika Special Economic Zone has been carried out quite well, but there are several problems such as socialization which is still not effective even though several have been implemented. times and the quality of human resources who are still not ready to support the development of the Mandalika Special Economic Zone. In its development, the people of Kuta village actively participate in making development decisions, implementing development, evaluating development and utilizing development results. In making decisions and evaluating development, the participation of the Kuta village community is carried out by participating in deliberations and meetings, while in the implementation and utilization of development results, the Kuta village community participates by providing the workforce they have. Keywords: Development, Communit Participation, Special Economic Zones
OPTIMALISASI PROGRAM KAMPUS MENGAJAR DALAM PENINGKATAN KUALITAS PENDIDIKAN SISWA DI SD NEGERI 8 BATUBULAN Juniarta, I Kadek; Winaya, I Ketut; Wismayanti, Kadek Wiwin Dwi
CITIZEN CHARTER Vol 3 No 2 (2023): Administrasi Publik 2023
Publisher : CITIZEN CHARTER

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Abstract

The Teaching Campus Program is part of the Merdeka Belajar Kampus Merdeka (MBKM) which aims to improve the quality of student education through aspects of literacy and numeracy, technology adaptation and school administration. SD Negeri 8 Batubulan was appointed to implement the Teaching Campus program based on recommendations and criteria from the Directorate General of Higher Education. However, the implementation of the Teaching Campus program has so far encountered several obstacles such as limited facilities in supporting the implementation process of the Teaching Campus Program, socialization and supervision of the implementation of the Teaching Campus by relevant agencies in this case, namely educational institutions at the Regency to Provincial level, the level of student competence in the field education when implementing the Campus Teaching program. This study aims to optimize the implementation of the Teaching Campus program in improving the quality of student education at SD Negeri 8 Batubulan. The research method used in this research is descriptive qualitative. Data was collected by observation, interview and documentation methods. Based on the literature review, this study uses public policy theory with the concept of optimization according to Siringoringo (2005). The results of the study show that the objective indicators and alternative decision indicators have been running optimally, but the resource indicators that limit the aspects of human resources, support and support are still not optimal. The recommendations that can be given are Conducting special training, selection and intense debriefing for students before implementing the Campus Teaching program, Procurement and increasing the availability of facilities, infrastructure and facilities to support program implementation, and Increasing outreach to schools and supervisory functions carried out by related parties.
PEMBERDAYAAN PEREMPUAN KEPALA KELUARGA (PEKKA) TUNON TERHADAP RESILIENSI PEREMPUAN DI KABUPATEN GIANYAR Sri Astuti, Ni Nyoman; Wismayanti, Kadek Wiwin Dwi; Wirantari, I Dewa Ayu Putri
CITIZEN CHARTER Vol 4 No 1 (2024): Vol.4 No.1
Publisher : CITIZEN CHARTER

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Abstract

The empowerment of the female head of the family (Pekka) Tunon is an effort to improve the ability and potential of the female head of the family to actualize themselves, dignity to the maximum in order to survive and be independent in Banjar Tunon, Singakerta Village, Gianyar Regency. This research aims to find out the extent of empowerment carried out by the Pekka Tunon Group and the extent to which the resilience owned by Pekka members receives empowerment. Research methods use qualitative descriptive with data collection techniques in the form of observations, interviews, and documentation. It was found that in Pekka Tunon went through four stages of the empowerment process according to Wilson including awakening, understanding, Harnessing, and using. Pekka members also have good resilience while participating in empowerment because community support can be found from persistence, strength, and optimism as the female head of the family. Keywords: Empowerment, Female Head of The Family, Pekka Program, Resilience
Labelisasi dan Pemasaran Produk Industri Rumah Tangga Minyak Tandusan dalam Upaya Peningkatan Kesejahteraan Ibu-Ibu PKK Banjar Dinas Apit Yeh Kaja, Desa Manggis Kabupaten Karangasem Purnamaningsih, Putu Eka; Dwi Wismayanti, Kadek Wiwin; Winaya, I Ketut; Sudiartini, Ni Wayan Ari
Jurnal Pelayanan dan Pengabdian Masyarakat (Pamas) Vol 7, No 4 (2023): Jurnal Pelayanan dan Pengabdian Masyarakat (PAMAS)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM Universitas Respati Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/pamas.v7i4.2428

Abstract

Banjar Dinas Apit Yeh kaja where part of the population depends on plantations, especially gardening with coconut, bananas and leaves. The economic downturn during this pandemic has forced mothers to be more creative and innovate by utilizing the plantation products they have, namely by making barren oil made from processed coconuts. Tandusan Oil or Balinese Oil is mostly produced by Home Industries in Bali in general and in particular in Banjar Dinas Apit Yeh Kaja, Manggis Village, Karangasem Regency. The PKK women's group is a forum for improving welfare through the production of barren oil by labeling and marketing the products of the home industry of this wasteful oil to a wider market share. With this Community Service Program, PKK Apit Yeh Village women can increase productivity in producing barren oil with attractive packaging and develop marketing by attracting potential consumers through Digital Marketing.
Kualitas Pelayanan Aspirasi Masyarakat Berbasis Online Melalui Aplikasi Sistem Informasi Pengaduan Masyarakat (SIDUMAS) di Kabupaten Badung Ni Putu Ayu Kania Dewi; I Ketut Winaya; Kadek Wiwin Dwi Wismayanti
IJESPG (International Journal of Engineering, Economic, Social Politic and Government) Vol. 2 No. 1 (2024)
Publisher : IJESPG (International Journal of Engineering, Economic, Social Politic and Government)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26638/ijespg.97

Abstract

The Public Complaints Information System Application (SIDUMAS) is an online-based community aspirations service innovation developed by the Badung Regency Comunications and Information Service. This application was created in 2019 to make it easier for the public to provide complaints and aspirations regarding the performance of the Badung Regency Government. The positive thing about estabilishing this application is that people don’t need to bother coming to the relevant service office to make a complaint, just by using a cellphone from home, people can make a complaint with a maximum complaint resolution time of 14 days. However, in it’s implementation there are still problems related to people having difficulty logging into the SIDUMAS, the account verification process takes a long time, the complaint data upload process often fails, there are some people who are limited in accessing the SIDUMAS application, and there is a lack of outreach to the public. The aim of this research is to determine the quality of online-based services for community aspirations through the Public Complaints Information System (SIDUMAS) application in Badung Regency. This research use descriptive qualitative methods with data collection techniques in the form of observation, interview, and documentation. Based on a study of Service Quality theory according to Zeithaml, Parasuraman, and Berry, it was found that the quality of this application has generally been implemented well but there are still several technical obstacles such as faulty infrastructure or an unstable internet network. However, this can be overcome by operators and technicians from the Badung Regency Communications and Information Service. Abstrak Aplikasi Sistem Informasi Pengaduan Masyarakat (SIDUMAS) merupakan suatu inovasi pelayanan aspirasi masyarakat berbasis online yang dikembangkan oleh Dinas Komunikasi dan Informatika Kabupaten Badung. Aplikasi ini mulai dibentuk pada tahun 2019 dalam rangka memberikan kemudahan bagi masyarakat dalam melakukan layanan pengaduan maupun aspirasi terkait kinerja Pemerintah Kabupaten Badung. Hal positif dari dibentuknya aplikasi ini ialah masyarakat tidak perlu repot untuk datang ke kantor dinas terkait untuk melakukan penggaduan, hanya dengan menggunakan handphone dari rumah masyarakat sudah bisa melakukan pengaduan dengan maksmimal waktu penyelesaian pengaduan selama 14 hari. Namun, dalam penerapannya masih terdapat permasalahan terkait masyarakat yang susah login ke dalam aplikasi SIDUMAS, proses verifikasi akun yang lama, proses upload data pengaduan sering mengalami kegagalan, terdapat beberapa masyarakat yang terbatas dalam mengakses aplikasi SIDUMAS, dan kurangnya sosialisasi kepada masyarakat. Tujuan penelitian ini adalah untuk mengetahui kualitas pelayanan aspirasi masyarakat berbasis online melalui aplikasi Sistem Informasi Pengaduan Masyarakat (SIDUMAS) di Kabupaten Badung. Penelitian ini menggunakan metode kualitatif deskriptif dengan teknik pengumpulan data berupa observasi, wawancara, dan dokumentasi. Berdasarkan kajian teori Kualitas Pelayanan menurut Zeithaml, Parasuraman, dan Berry didapatkan bahwa kualitas aplikasi ini secara umum sudah terlaksana dengan baik tetapi masih terdapat beberapa kendala teknis seperti sarana prasarana yang error ataupun jaringan internet yang tidak stabil. Akan tetapi hal tersebut sudah dapat diatasi oleh operator maupun teknisi dari Dinas Komunikasi dan Informatika Kabupaten Badung. Kata Kunci: Kualitas Pelayanan, Aplikasi SIDUMAS, Aspirasi Masyarakat.
Analisis Kualitas Pelayanan Publik Pada Kantor BPJS Kesehatan Kabupaten Klungkung Ni Kadek Sri Ayu Juniari; Ni Putu Anik Prabawati; Kadek Wiwin Dwi Wismayanti
IJESPG (International Journal of Engineering, Economic, Social Politic and Government) Vol. 2 No. 1 (2024)
Publisher : IJESPG (International Journal of Engineering, Economic, Social Politic and Government)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26638/ijespg.98

Abstract

Service quality is very influential in providing a public service. The quality of public services is defined as all forms of effort / totality of services carried out by the state apparatus to the maximum in accordance with the main rules and procedures determined so as to provide products or services based on suitability in order to meet the satisfaction, needs and expectations of the community as service recipients. This study aims to determine the Quality of Public Services at the Social Security Organizing Agency (BPJS) Office. The research method used in this research is a qualitative method with a descriptive approach. The population in this study were Klungkung Regency BPJS employees. The sampling technique used in this study used purposive sampling technique and obtained a sample of 3 informants consisting of the head of the office, BPJS employees, and BPJS health participants. The results of this study provide evidence that Tangible Evidence and Reliability in the quality of public services at the Klungkung Regency Health BPJS Office are not optimal. Responsiveness and Assurance in the quality of public services at the Klungkung Regency Health Office have not gone well. Empathy in the quality of public services at the Klungkung Regency Health BPJS Office is good. Abstrak Kualitas pelayanan merupakan hal yang sangat berpengaruh dalam memberikan sebuah pelayanan publik. Kualitas pelayanan publik diartikan sebagai segala bentuk usaha/totalitas pelayanan yang dilakukan oleh aparatur negara secara maksimal sesuai dengan aturan pokok dan tatacara yang ditentukan sehingga dapat menyediakan produk atau jasa berdasarkan kesesuaian dalam rangka memenuhi kepuasan, kebutuhan dan harapan masyarakat sebagai penerima layanan. Penelitian ini bertujuan untuk mengetahui Kualitas Pelayanan Publik Pada Kantor Badan Penyelenggara Jaminan Sosial (BPJS). Metode penelitian yang digunakan dalam penelitian ini yaitu metode kualitatif dengan pendekatan deskriptif. Populasi dalam penelitian ini karyawan BPJS Kabupaten Klungkung. Teknik penentuan sampel yang digunakan dalam penelitian ini menggunakan teknik Purposive sampling dan diperoleh sampel sebanyak 3 informan yang terdiri dari kepala kantor, pegawai BPJS, dan peserta BPJS kesehatan. Hasil penelitian ini memberikan bukti bahwa Bukti Langsung (Tangible) dan Kehandalan (Reliability) dalam kualitas layanan publik di Kantor BPJS Kesehatan Kabupaten Klungkung belum optimal. Daya Tanggap (Responsiveness) dan Jaminan (Assurance)  dalam kualitas layanan publik di Kantor Kesehatan Kabupaten Klungkung belum berjalan baik. Empati (Empathy) dalam kualitas layanan publik di Kantor BPJS Kesehatan Kabupaten Klungkung sudah baik. Kata Kunci : Kualitas Pelayanan Publik, Tangible, Reliablity, Responsiveness, Assurance, Empathy.    
Co-Authors Ade Perera, I Putu Adi Pranata, Kadek Wisnu Agus Januarta, I Wayan Agustina Daneswari, Ni Putu Wiwin Ananda, I Wayan Meidita Apsari, Ni Wayan Bonita Arfiani, Fauziah Arini, Lilin astra Wijaya, Komang Adi S Ayut Dewantari Putri, Ayut Bandiyah ,S.Fil.,MA, Bandiyah Bandiyah Bandiyah Bandiyah S.Fil.,MA, Bandiyah Bandiyah S.Fil.,MA. Basma Kemenuh, Ida Bagus Bella Novitasari, Bella Cahyaningrat, A.A Made Bintang Damayanthi, Ida Ayu Sri Dewata, Begawan Raka Doutel, Pascoal Barros Dwi Yuni Astuti Eka Rahayu, Ni Putu Santi Gangga Sembiring, Fransiskus Triananda Gede Angga Wardana, Gede Angga Haniawati, Dian I Dewa Ayu Putri Wirantari I Dewa Ayu Putri Wirantari I Ketut Winaya I Ketut Winaya I Komang Agus Rudiyasa I Nyoman Subanda I Putu Dharmanu Yudartha Isnaini, Anjar Aulia Juniantari, Ni Made Juniarta, I Kadek Juwita Vamellia Nofitasari, Juwita Vamellia Kadek Orin Sita Maharani Wiardika Karuni, Ni Made Nadhya Komang Adi Sastra Wijaya Komang Krisnha Putra Markhandhya Arianto Krisna Bayu, I Gede Agus Kristanti, Leony Jaya Kusuma Dewi, Made Dharmayanthi Kusumasanti, I Gst Ayu Nyoman Lado SS.GP, M.N Zola Made Adya Febriana Putri Ni Kadek Sri Ayu Juniari Ni Luh Yuni Lestari, Ni Luh Ni Nyoman Dewi Pascarani Ni Nyoman Sri Astuti Ni Putu Anik Prabawati Ni Putu Anik Prabawati Ni Putu Ayu Kania Dewi Ni Putu Mulya Resdyanti Ni Wayan Ari Sudiartini Ni Wayan Supriliyani Paramitha, Ida Ayu Pradnya Partini, Putu Ayu Pebriani, Ni Kadek Dwi Piers Andreas Noak Pramita Dewi, Ni Wayan Prasetya, Dimas Aldiansyah Prasetya, Dwita Erwin Puspita Sari, I Gusti Agung Istri Putra Kencana, I Putu Gede Putri, Devi Anggari Putri, Made Narasani Putu Dharmanu Yudartha Putu Eka Purnamaningsih Putu Naratama Nugraha Putu Nomy Yasintha Rahmayanti, Dwi Sukma Ricky Dwipayana Sidauruk, Putri Sari Sihombing, Tulus P Sintya, Ni Putu Sintya Anastasia Suardika, I Putu Adi Sudiartini, Ni Wayan Ari Sumitra Jaya, I Gede Suprilyani, Ni Wayan Surpa, Wayan Swantara, Kadek Agus Tedi Erviantono Widhiastiti, Ni Made Setiawati Wita Dewi, Ni Komang Wulan Kencana, Ni Made Dharma Yogi Pratiwi, Ni Wayan Sonnia Yuda Putra, I Gst Ngr Herry Yudharta, Putu Dharmanu Yudharta, Putu Dhramanu