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All Journal Jurnal Manajemen Pelayanan Publik Jurnal Manajemen Indonesia SEIKO : Journal of Management & Business Journal of Humanities and Social Studies International Journal Of Science, Technology & Management (IJSTM) Jurnal Pengabdian Masyarakat Indonesia Studi Ilmu Manajemen dan Organisasi Jurnal Abdi Masyarakat Indonesia International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) PRIMA : Portal Riset dan Inovasi Pengabdian Masyarakat Journal of Social Research Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) The Eastasouth Management and Business eProceedings of Management West Science Business and Management Jurnal Bisnis dan Manajemen West Science International Journal of Economics, Business and Innovation Research Sasambo: Jurnal Abdimas (Journal of Community Service) International Journal of Accounting and Management Information Systems Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal) Proceeding of Community Service and Engagement
Rina Djunita Pasaribu
Telkom University
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Public Health Social Sciences Transportation Veterinary

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Strategic Formulation Towards A Prosperous Mosque : Case Study Of Izzatul Mu’minin Mosque Lembang Mohamad Fadhian Budiman; Rina Djunita Pasaribu; Mohammad Riza Sutjipto; Dodie Tricahyono
Journal of Social Research Vol. 3 No. 10 (2024): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v3i10.2262

Abstract

The Izzatul Mu'minin Mosque (MIM) in Lembang is not solely focused on ritual worship activities but must also have a direct impact on the wider community. The prosperity of the mosque is achieved if MIM can become a center of civilization at the regional level through four aspects: worship, social, economic, education, and da'wah. This study aims to analyze the internal and external factors of MIM and formulate appropriate strategies to develop a prosperous mosque in accordance with the guidelines of the Ministry of Religious Affairs of the Republic of Indonesia and in line with the Quranic verse At-Taubah 18. A qualitative research method is used to deeply understand the mosque's context, focusing on solving actual problems that can be practically utilized. Data collection techniques include observation, interviews, and document studies. This study focuses on strategy formulation with a strategic management approach that is academically accountable and contributes to professional development as well as benefiting the wider community. Validation and credibility of the research are carried out through triangulation of methods and data sources with several informants involved in the mosque. Through the stages of the IE Matrix and SWOT Matrix, where the IE Matrix shows MIM's position in Cell 5 (Hold & Maintain), and SWOT produces strategic recommendations outlined in the QSPM for implementation. These strategies include: Increasing communication forums and making MIM a place for formal and informal deliberations; Collaborating with external communities for social activities; Digitizing the mosque with adequate technological infrastructure; Improving supporting facilities such as bathrooms and ablution places; Providing rest facilities for worshippers and tourists; Establishing a baitul mal or accountable financial body by conducting independent audits.
Billing Practices in Buy Now Pay Later Services and Their Impact on Consumer Complaints Arsendi Arsendi; Rina Djunita Pasaribu
The Eastasouth Management and Business Vol. 4 No. 03 (2026): The Eastasouth Management and Business (ESMB)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esmb.v4i03.969

Abstract

The development of Buy Now Pay Later (BNPL) services in Indonesia has shown significant growth in tandem with the increasing adoption of digital financing by the public. However, this growth has also been accompanied by a rise in consumer complaints related to the operational practices of financing companies. This study aims to analyze the role of collection mechanisms as the primary factor triggering consumer complaints regarding BNPL services in Indonesia. The research method employed is a qualitative approach using a case study design. Data were collected through in-depth interviews with twelve informants comprising representatives from financing companies, regulators, and consumers using BNPL services, supplemented by secondary data from industry reports. The results indicate that collection mechanisms are the dominant factor driving consumer complaints, particularly regarding high collection intensity, the use of inappropriate language, and the involvement of third parties that tend to be aggressive. Additionally, a lack of transparency in information and flexibility in addressing consumers’ financial conditions further reinforces perceptions of unfairness in the service. These findings indicate that collection mechanisms serve not only as risk control tools but also as primary determinants in shaping consumer experience and satisfaction. This study implies that financing companies need to improve their collection practices to be more consumer-protection oriented, and encourages regulators to establish clearer operational standards for BNPL services.
Digital Consumer Insights and Strategy Formulation for Local Fashion Business Development Hafidza Octa Auladzy; Rina Djunita Pasaribu
Studi Ilmu Manajemen dan Organisasi Vol 7 No 2 (2026): Juli
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/simo.v7i2.6760

Abstract

Purpose: This study examines Human Greatness Labs (HGL), a Bandung-based local fashion Small and Medium Enterprises (SME) facing fluctuating sales performance, product quality concerns, and increasingly digital consumer feedback. Grounded in strategic management and dynamic capabilities perspectives, this study identifies internal and external strategic factors, formulates business development alternatives, and determines the priority strategy for strengthening HGL’s competitiveness. Research Methodology: A qualitative exploratory-descriptive single case study was conducted using interviews with nine informants, consisting of five internal and four external informants, supported by company documentation, internal sales data, and e-commerce consumer reviews. The analysis applied the Internal Factor Evaluation (IFE), External Factor Evaluation (EFE), Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis, Internal External (IE) Matrix, and Quantitative Strategic Planning Matrix (QSPM). Results: The findings show that HGL obtained an IFE score of 2.5677 and an EFE score of 2.8114, positioning the company in Cell V of the IE Matrix, which indicates a hold and maintain strategy. The QSPM analysis identified AS3 as the priority strategy, with the highest Total Attractiveness Score (TAS) of 6.2427. Conclusions: HGL should prioritize comfortable, functional, and trend-relevant basic wear development through color innovation, improved cutting, and digital consumer insights before pursuing broader market expansion. Limitations: The single case study design limits statistical generalization to other local fashion brands. Contributions: This study contributes to strategic management research by integrating stakeholder interviews, sales data, and online consumer reviews into evidence-based strategy formulation for Indonesian local fashion SMEs.
Review of scenario planning and future strategy of PT. Telkomsel's fixed mobile convergence (FMC) service implementation Teguh Bayu Aji Riawan; Rina Djunita Pasaribu; Moh. Riza Sutjipto
International Journal of Accounting and Management Information Systems Vol. 3 No. 1 (2025): February
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ijamis.v3i1.3253

Abstract

Purpose: This abstract provides a brief overview of a review article that explores the scenario planning approach and future strategies for the implementation of Fixed Mobile Convergence (FMC) services by PT. Telkomsel. This study aimed to analyze the limitations and contributions of scenario planning in shaping future strategies for FMC service implementation. Research methodology: This study uses a scenario planning method that aims to identify the driving forces for the future of the telecommunications industry in Indonesia in 2030 and then formulates a scenario for the future of telecommunications services in Indonesia. These scenarios are used as the basis for recommendations for PT. Telkomsel's business strategy for implementing FMC services, which is carried out through a qualitative approach. Results: The research results found that, in the future, network coverage and technology will no longer be a competitive advantage for telecommunications companies in Indonesia. The research results show four possible future scenarios for the telecommunications industry in Indonesia: New Glory, Win Back Domination, Digital Colonialism, and Business as Usual. Conclusion: PT. Telkomsel must always invest in additional infrastructure to meet customer bandwidth needs. The implementation of FMC services is crucial to increase the company's competitive advantage, but it requires careful anticipation of volatile, uncertain, complex, and ambiguous (VUCA) conditions to minimize future business risks. Scenario planning becomes necessary to develop an adaptive and resilient corporate strategy. Limitation: This study is limited to scenario planning analysis based on qualitative data and focuses on Indonesia's telecommunications industry context toward 2030. Contribution: The study contributes to providing strategic insights and future-oriented recommendations for PT. Telkomsel to optimize FMC service implementation under potential industry changes.
Digital Consumer Insights and Strategy Formulation for Local Fashion Business Development Hafidza Octa Auladzy; Rina Djunita Pasaribu
Studi Ilmu Manajemen dan Organisasi Vol 7 No 2 (2026): Juli
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/simo.v7i2.6760

Abstract

Purpose: This study examines Human Greatness Labs (HGL), a Bandung-based local fashion Small and Medium Enterprises (SME) facing fluctuating sales performance, product quality concerns, and increasingly digital consumer feedback. Grounded in strategic management and dynamic capabilities perspectives, this study identifies internal and external strategic factors, formulates business development alternatives, and determines the priority strategy for strengthening HGL’s competitiveness. Research Methodology: A qualitative exploratory-descriptive single case study was conducted using interviews with nine informants, consisting of five internal and four external informants, supported by company documentation, internal sales data, and e-commerce consumer reviews. The analysis applied the Internal Factor Evaluation (IFE), External Factor Evaluation (EFE), Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis, Internal External (IE) Matrix, and Quantitative Strategic Planning Matrix (QSPM). Results: The findings show that HGL obtained an IFE score of 2.5677 and an EFE score of 2.8114, positioning the company in Cell V of the IE Matrix, which indicates a hold and maintain strategy. The QSPM analysis identified AS3 as the priority strategy, with the highest Total Attractiveness Score (TAS) of 6.2427. Conclusions: HGL should prioritize comfortable, functional, and trend-relevant basic wear development through color innovation, improved cutting, and digital consumer insights before pursuing broader market expansion. Limitations: The single case study design limits statistical generalization to other local fashion brands. Contributions: This study contributes to strategic management research by integrating stakeholder interviews, sales data, and online consumer reviews into evidence-based strategy formulation for Indonesian local fashion SMEs.
Co-Authors Adelia Nadya Pertiwi Amelia, Anggi Silfi Apriani Masfiroh Arien Arianti Gunawan Aripsi, Viki ARIS HARTAMAN Arsendi Arsendi Aryaputra, Mikala Cahyo Dananto, Dinar Candiawan Candiwan Cyndi Novia Damayanti Octavia Darmawan, Singgih Destianissa, Marsha Dhiannova, Charlie Diati Levi Putri Dodie Tricahyono Domi Bustomi Dwi Fitrizal Salim Effendi, Muharram Aliansyah Eva Nurhazizah Farah Alfanur Farid Akbar Harahap Fariz Fithriah, Khaulah Wardhatul Hafidza Octa Auladzy Heppy Milanyani Hidayah, Virgiona Elsandra Hutapea, Vico Metriwan Perluozon I Nyoman Prana Jaya Semedi Ihsan, Qowiyyul Jamil, Dina Nur Maulidiah Kuswardini, Azizah Lestari Utami, Lestari Lisdiani, Felin Moh. Riza Sutjipto Mohamad Fadhian Budiman Mohammad Riza Sutjipto Mohammad Riza Sutjipto Muhammad Faqih Parlindungan, Andre Pasaribu, Jessy Claudia Permana, Yoga Gunawan Rahmat Dwi Djatmiko Ramadhan Putrantona, Farhan Ratri Wahyuningtyas Ria Wibowo, Yossico Riawan, Teguh Bayu Aji Ridwan Purwanadita Salsabillah, Derisna Setiawan, Kialonica Valentina Setiawati, Sherly Angellika Shabira, Rafa Maisa Sibarani, Andreas Sugiat, Maria Sulthoni, Nurrokhmat Sun Lilya, Sun Lilya Sundari, Laisitha Sutjipto, Moh. Riza Sutjipto, Riza Taufan Umbara Taufiqulloh, Rifqi Teguh Bayu Aji Riawan Triaji Prio Pratomo Uruqul Nadhif Dzakiy Vico Metriwan Perluozon Hutapea Vyra, Aslamia Zoya Erza Wibowo, Yossico Ria Witjara, Edi Zharfan Inzaghi Zharfan Inzaghi Sugiharto