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All Journal International Journal of Electrical and Computer Engineering Jurnal Ilmu Pertanian Indonesia ComEngApp : Computer Engineering and Applications Journal IJCCS (Indonesian Journal of Computing and Cybernetics Systems) TELKOMNIKA (Telecommunication Computing Electronics and Control) Bulletin of Electrical Engineering and Informatics Jurnal Ilmiah Teknik Elektro Komputer dan Informatika (JITEKI) Telematika JUITA : Jurnal Informatika International Journal of Advances in Intelligent Informatics POSITIF KLIK (Kumpulan jurnaL Ilmu Komputer) (e-Journal) JOIN (Jurnal Online Informatika) Edu Komputika Journal Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) JURNAL MEDIA INFORMATIKA BUDIDARMA Jurnal Komputasi Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Jurnal Sains dan Informatika JURNAL ILMIAH INFORMATIKA MATRIK : Jurnal Manajemen, Teknik Informatika, dan Rekayasa Komputer Journal of Computer Science and Informatics Engineering (J-Cosine) Journal of Electronics, Electromedical Engineering, and Medical Informatics Jurnal Informatika dan Rekayasa Elektronik Jurnal Mnemonic International Journal of Advances in Data and Information Systems Madaniya Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Teknik Informatika (JUTIF) International Journal of Electronics and Communications Systems Makara Journal of Science Journal of Data Science and Software Engineering Journal of Computing Theories and Applications Jurnal Informatika Polinema (JIP) Jurnal Pengabdian Masyarakat Tekno Indonesian Journal of Electronics, Electromedical Engineering, and Medical Informatics Integra: Journal of Integrated Mathematics and Computer Science Jurnal Komputasi
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Improving Neutral Sentiment Classification in Indonesian E-Wallet Reviews Using Word2Vec and Easy Data Augmentation (EDA) Muhammad Fattah Edric Camilo; Fatma Indriani; Mohammad Reza Faisal; Dwi Kartini; Dodon Turianto Nugrahadi
JUITA: Jurnal Informatika JUITA Vol. 14 Issue 2, July 2026
Publisher : Department of Informatics Engineering, Universitas Muhammadiyah Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30595/juita.v14i2.29770

Abstract

The rapid expansion of digital payments has produced massive volumes of user-generated reviews, making manual analysis impractical. This study focuses on the challenge of neutral sentiment classification in Indonesian e-wallet reviews, where neutral comments often contain ambiguous language and are underrepresented relative to positive and negative classes. A total of 26,537 preprocessed DANA application reviews were used to evaluate whether Word2Vec embeddings and Easy Data Augmentation (EDA) can improve neutral sentiment detection when combined with Long Short-Term Memory (LSTM) and Bidirectional Long Short-Term Memory (BiLSTM) architectures. Experiments comparing eight model configurations showed that the combination of Word2Vec, EDA, and LSTM achieved the best performance, with 0.861 accuracy, 0.841 macro-F1, and 0.749 F1-score for the neutral class. These findings demonstrate that semantic representations and controlled lexical variation can jointly enhance minority-class recognition in short informal Indonesian text and highlight the importance of aligning embedding strategies with sequence architectures.
Co-Authors Abdul Gafur Abdullayev, Vugar Achmad Zainudin Nur Adam Mukharil Bachtiar Adawiyah, Laila Adi, Puput Dani Prasetyo Adinda Ayu Puspita Ramadhani Adini, Muhammad Hifdzi Admi Syarif Ahmad Rusadi Ahmad Rusadi Arrahimi - Universitas Lambung Mangkurat) Ahmad Rusadi Arrahimi - Universitas Lambung Mangkurat) Amalia, Raisa Andi Farmadi Andi Farmadi Andi Farmadi Angga Maulana Akbar Anggi Mardiyono Annisa Rizqiana Arie Sapta Nugraha Arif, Nuuruddin Hamid Arifin Hidayat As’ary Ramadhan Azizah, Azkiya Nur Bachtiar, Adam Mukharil Bahriddin Abapihi Bayu Hadi Sudrajat Bedy Purnama budiman, irwan Dewi Sri Susanti Dike Bayu Magfira, Dike Bayu Djordi Hadibaya Dodon Turianto Nugrahadi Dwi Kartini Dwi Kartini Dwi Kartini Dwi Kartini, Dwi Elvina Nur Hana Emma Andini Erick Kurniawan Fadhillah, Muhammad Alif Fatma Indriani Fatma Indriani Fatma Indriani Fitra Ahya Mubarok Fitriani, Karlina Elreine Fitriyana, Silfia Friska Abadi Friska Abadi Friska Abadi Fuad Muhajirin Farid Ghinaya, Helma Hafiz Ilhami Hanafi, Muhammad Bashir Hanif Rahardian Hariyady Hariyady Herteno, Rudi Herteno, Rudy Hertono, Rudy Imam Tahyudin Indriani, Fatma Irwan Budiman Irwan Budiman Irwan Budiman Irwan Budiman Irwan Budiman Ivan Sitohang Julius Tunggono Jumadi Mabe Parenreng Jumadi Mabe Parenreng Junaidi, Ridha Fahmi Kamil, Hawariul Kartika, Najla Putri Kenji Satou Keswani, Ryan Rhiveldi Kevin Yudhaprawira Halim Khusnul Rahmi Maulidha Kurnianingsih, Nia Lilies Handayani Liling Triyasmono Lisnawati Lumbanraja, Favorisen R Mafazy, Muhammad Meftah Mahmud Mahmud Maisarah Maisarah, Maisarah Mauldy Laya Mbeledogu, Njideka Nkemdilim Mera Kartika Delimayanti Miftahul Muhaemen Muflih Ihza Rifatama Muhamad Ihsanul Qamil Muhammad Adika Riswanda Muhammad Al Ichsan Nur Rizqi Said Muhammad Alkaff Muhammad Angga Wiratama Muhammad Fattah Edric Camilo Muhammad Fauzan Nafiz Muhammad Haekal Muhammad Haekal Muhammad Iqbal Muhammad Irfan Saputra Muhammad Itqan Mazdadi Muhammad Janawi Muhammad Khairi Ihsan Muhammad Khalid Maulana Muhammad Mada Muhammad Mursyidan Amini Muhammad Nabil Muyassar Rahman Muhammad Rizky Adriansyah Muhammad Rusli Muhammad Sholih Afif Muhammad Zaien MUJIZAT KAWAROE Muliadi Muliadi Muliadi Muliadi Aziz Muliadi Muliadi Muliadi Muliadi Muliadi Muliadi Mustofa, Fahmi Charish Naufal Said Ngo, Luu Duc Noordyanti, Erna Nor Indrani Noryasminda Nugrahadi, Dodon Nurlatifah Amini Nursyifa Azizah Oni Soesanto Prastya, Septyan Eka Pratama, Muhammad Yoga Adha Priyatama, Muhammad Abdhi Puput Dani Prasetyo Adi Puput Dani Prasetyo Adi Purnajaya, Akhmad Rezki Putri Nabella Raditya, Virgi Atha Radityo Adi Nugroho Radityo Adi Nugroho Rahayu, Fenny Winda Rahmad Ubaidillah Rahmat Ramadhani Rahmat Ramadhani Rahmina Ulfah Aflaha Ratna Septia Devi RAUDLATUL MUNAWARAH Reina Alya Rahma Reisa Siva Nandika Reza Rendian Septiawan Riadi, Agus Teguh Riadi, Putri Agustina Rinaldi Riza Susanto Banner Riza, Yusi Rizal, Muhammad Nur Rizian, Rizailo Akfa Rizki, M. Alfi Rizky Ananda, Muhammad Rizky, Muhammad Hevny Rizky, Muhammad Miftahur Rozaq, Hasri Akbar Awal Rudy Herteno Rudy Herteno Rudy Herteno Rudy Herteno Rudy Herteno Said, Muhammad Al Ichsan Nur Rizqi SALLY LUTFIANI Salsabila Anjani Saputro, Setyo Wahyu Saragih, Triando Hamonangan Sarah Monika Nooralifa Sari, Risna Sa’diah, Halimatus Septyan Eka Prastya Septyan Eka Prastya Setyo Wahyu Saputro Siti Aisyah Solechah Solly Aryza Sri Redjeki Sri Redjeki Sugiarto, Iyon Titok Sulastri Norindah Sari Suryadi, Mulia Kevin Syamsiar, Syamsiar Tri Mulyani Triando Hamonangan Saragih Umar Ali Ahmad Umiatin, Umiatin Utami, Juliyatin Putri Uthami, Mariza Vina Maulida, Vina Wahyu Caesarendra Wahyu Dwi Styadi Wahyudi Wahyudi Warsuta, Bambang Wildan Panji Tresna Winda Agustina Yasmin Dwi Safitri Yeni Rahkmawati Yenni Rahman YILDIZ, Oktay Yudha Sulistiyo Wibowo Yunida, Rahmi