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Kepuasan Pasien terhadap Mutu Layanan di Puskesmas Banjarbaru Selatan Rahman, Eddy; Mahmudah, Mahmudah; Rahmi, Khalifatur
Jurnal Akademika Baiturrahim Jambi Vol. 14 No. 2 (2025): September
Publisher : Universitas Baiturrahim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36565/jab.v14i2.948

Abstract

Patient dissatisfaction can be caused by various things, including inefficient time, poor product or service quality, service quality, prices or costs that do not meet patient expectations. Factors causing patient dissatisfaction include the quality of health services that are below standard. Service satisfaction standards are set nationally according to the Minister of Health of the Republic of Indonesia in 2016 concerning Minimum Service Standards for patient satisfaction, namely above 95%. The aim of this research is to identify and analyze the relationship between the quality of health services and patient satisfaction at the South Banjarbaru Community Health Center. This research method is quantitative research with a cross sectional design approach. The population in this study was an average of 1398 patients seeking treatment at Puskesmas Banjarbaru Selatan  2022. The sampling method was 94 respondents using accidental sampling and tested using Chi-Square analysis. Univariate results of patient satisfaction 89.4% satisfied, reliability 84.0% good, responsiveness 92.6% good, assurance 90.4% good, empathy 97.9% good and tangible 88.3% good. The results of this analysis bivariat show that between 5 dimensions of health service quality with patient satisfaction at Puskesmas Banjarbaru Selatan, namely reliability (p-value = 0.000) OR (95% CI) = 22.167 (4.770-103.009), responsiveness (p-value 0.025) OR (95% CI) = 8.571 (1.590-46.199), empathy (p-value=0.010) OR (95% CI) =0,887 (0,043-0,169), tangible (p-value 0.015) OR (95% CI)=7.333 (1.664-32.312) there is a relationship with patient satisfaction at Puskesmas Banjarbaru Selatan, while assurance (p-value=0.052) OR (95% CI) =5.571 (1.140-27.241) has no relationship to patient satisfaction. It is hoped that the community health center can increase the response speed of services, improve facilities and infrastructure so that public complaints can be minimized and the E-puskesmas system can be utilized optimally
PELATIHAN DAN PEMBUATAN TRIPIKON DALAM MENJAGA SANITASI LINGKUNGAN KEPADA BADAN KESWADAYAAN MASYARAKAT KELURAHAN KUIN SELATAN Agustina, Norsita; Indah, Meilya Farika; Rahman, Eddy; Chandra, Chandra; Asrinawaty, Asrinawaty; Hadi, Zuhrupal; Rizal, Achmad; Jalpi, Agus; Norfai, Norfai; Suryanto, Deny; Handayani, Eka; Fauzan, Akhmad; Mahmudah, Mahmudah; Ariyanto, Edy
Jurnal Abdimas Kesehatan (JAK) Vol. 6 No. 1 (2024): Januari
Publisher : Universitas Baiturrahim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36565/jak.v6i1.636

Abstract

Kelurahan Kuin Selatan merupakan wilayah kawasan dataran rendah/tinggi/rawa dan dekat dengan sungai. Yang dinama angka Buang Air Sembarangan (BABS) di sungai hampir 95%. Sehingga dengan begitu juga angka kejadian penyakit yang disebabkan oleh air juga tinggi. Metode yang dilakukan dalam kegiatan oengabdian kepada masyarakat ialah sosialisasi pelatihan pembuatan tripikon kemudian diakhiri dengan pemasangan tripikon di tempat yang telah disepakati bersama mitra. Hasil dari kegiatan pengabdian kepada masyarakat ialah berdasarkan hasil pre-test nilai rerata tingkat pengetahuan peserta tentang tripikon dan manfaatny sebesar 65 dengan nilai maksimum adalah 75. Dan nilai minimum adalah 45, kemudian dilakukannya sosialisasi serta pelatihan pembuatan tripikon setelah diberikan intervensi dilakukan post-test menjadi 87 dengan nilai maksimum adalah 100 dan nilai minimum 76. Hasil pengabdian kepada masyarakat menunjukkan adanya peningkatan nilai rerata skor pengetahuan setelah dilakukan penyuluhan serta pelatihan pembuatan tripikon. Kesimpulan dari kegiatan pengabdian kepada masyarakat ialah mitra mampu dan memahami tripikon serta mampu mempraktikkan membuat tripikon guna menjaga sanitasi lingkungan khususnya daerah sungai sekitar kuin selatan.
Inovasi Nugget Ikan Patin: Solusi Meningkatkan Pertumbuhan dan Perkembangan Anak serta Pencegahan Stunting di Desa Handil Birayang Bawah Kecamatan Bumi Makmur Kabupaten Tanah Laut Abdullah, Abdullah; Norfai, Norfai; Riza, Yeni; Rahman, Eddy
Jurnal Abdimas Kesehatan (JAK) Vol. 7 No. 3 (2025): November
Publisher : Universitas Baiturrahim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36565/jak.v7i3.1003

Abstract

Stunting remains a chronic nutritional problem in Indonesia, particularly in rural areas, influenced by low intake of animal protein due to limited parental knowledge of balanced nutrition and restricted access to quality food sources. Catfish (Pangasius) as a local commodity rich in protein, essential fatty acids, and micronutrients has the potential to be an effective solution. However, children’s low interest in consuming fresh fish hinders its optimal utilization. Therefore, this community service program was implemented in Handil Birayang Bawah Village, Bumi Makmur District, Tanah Laut Regency, with the aim of improving community knowledge and skills in utilizing animal protein for stunting prevention. The innovation introduced was catfish nuggets, a nutritious processed food preferred by children. The activities included preparation (identifying materials and tools, preparing educational materials, and coordinating with PKK cadres), implementation (nutrition education, catfish nugget training, joint practice, and product trials). The program was carried out effectively, as evidenced by the increased knowledge of PKK cadres, reflected in their enthusiasm during discussions and question-and-answer sessions. Furthermore, their skills in food processing, particularly in making catfish nuggets, improved through active participation and successful practice. This innovation utilizes local potential while providing a practical and appealing nutritious food alternative, thereby contributing to child growth and stunting prevention