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All Journal Journal of Education and Learning (EduLearn) Fokus Bisnis Psikis : Jurnal Psikologi Islami Intizar JIA (Jurnal Ilmu Agama) Jurnal Manajemen Kesehatan Indonesia Jurnal Manajemen Pendidikan JURNAL PENDIDIKAN TAMBUSAI Psychopolytan (Jurnal Psikologi) Inovator : Jurnal Manajemen Manuju : Malahayati Nursing Journal YUME : Journal of Management Aptisi Transactions on Technopreneurship (ATT) Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (JASMIEN) International Journal of Business, Law, and Education Jurnal Impresi Indonesia Indonesian Journal of Behavioral Studies Asian Journal of Management Analytics Moneter : Jurnal Keuangan dan Perbankan Majapahit Journal of Islamic Finance and Management Journal of Innovative and Creativity Majapahit Journal of Islamic Finance dan Management Journal of Social Science and Education Research
Zaharuddin Zaharuddin, Zaharuddin
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Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Neuroscience Nursing Public Health Social Sciences Other

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Journal : Majapahit Journal of Islamic Finance and Management

 1 
The Influence of Organizational Culture and Work Environment on Employee Performance Mediated by Leadership at the Jakarta Mass Rapid Transit (MRT Jakarta) Station Salam, Mochamad Darda Darus; Zaharuddin, Zaharuddin; Sembada, Gada
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 3 (2025): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i3.541

Abstract

This study is motivated by the organizational demands in the era of globalization and technological disruption to maintain competitiveness through the optimization of human resource performance. The objective is to analyze the influence of organizational culture and work environment on employee performance at PT MRT Jakarta, as well as to evaluate the mediating role of leadership in this relationship. A quantitative approach was employed using a survey method involving 265 respondents selected through accidental sampling from a population of 783 operational station employees. Data were collected using a closed-ended questionnaire based on a five-point Likert scale and analyzed through multiple linear regression, t-test, F-test, and Sobel test. The results indicate that organizational culture and work environment significantly influence employee performance, both directly and indirectly through leadership as a mediating variable. A disciplined, service-oriented organizational culture, a safe and comfortable work environment, and transformational leadership have been proven to enhance performance quality. These findings underscore the importance of synergy between structural and cultural aspects in human resource management policies. The recommended policy implications include strengthening organizational cultural values, improving work environments focused on health and ergonomics, and developing sustainable leadership training programs to support the achievement of strategic organizational goals.
The Influence of Multicultural Services and Religious Background on Patient Satisfaction Through Employee Loyalty at Rosida Midwife Independent Practice, Purwakarta Ainisyifa, Rina; Zaharuddin, Zaharuddin; Junaedi, Dudun
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 3 (2025): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i3.572

Abstract

This study aims to analyze the effect of multicultural service and religious background on patient satisfaction through employee loyalty at Praktek Mandiri Bidan Rosida. This research uses a quantitative approach with a survey method conducted on respondents who have received services at the clinic. The population in this study consisted of all patients who had visited Praktek Mandiri Bidan Rosida, while the sample was determined using specific criteria of service recipients; however, the exact number of respondents is not specified in this abstract. Data were analyzed using path analysis to examine both the direct and indirect relationships among variables. The results show that multicultural service and religious background have a significant effect on patient satisfaction. Furthermore, patient satisfaction is proven to be a significant mediator in shaping patient loyalty. These findings highlight the importance of a service approach that respects cultural and religious diversity to enhance patient satisfaction and loyalty in midwifery care services.
Influence of Competence and Administrative Services on Parents' Satisfaction at SMAIT Thariq Bin Ziyad Bekasi Yasin, Muhamad; Zaharuddin, Zaharuddin; Adiputra, I Gede
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 3 (2025): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i3.594

Abstract

Schools serve as providers of services to learners and the surrounding community, where the effectiveness and quality of these services shape user satisfaction. This study investigates the influence of educator expertise and administrative efficiency on parental satisfaction at SMAIT Thariq Bin Ziyad Bekasi. A quantitative research approach with descriptive and analytical designs was employed, involving 85 respondents selected using the Slovin formula. Data evaluation was performed through t-tests, F-tests, and determination coefficients via SPSS version 25.0. Results show that educator competence partially contributes positively and significantly to parental satisfaction, with an R² of 0.151 (15.1%), while administrative efficiency similarly exerts a significant positive partial effect with an R² of 0.135 (13.5%). When considered together, both competence and administrative efficiency have a meaningful positive impact on parental satisfaction (R² = 0.416 or 41.6%), leaving 58.4% of variation explained by other external factors. These findings highlight the necessity of enhancing both staff capabilities and administrative processes to maximize parental satisfaction.
Implications of Service Quality and Waiting Time on Patient Satisfaction Through Employee Communication at Perwira Community Health Center, Bekasi City Ramadhan, Andhito; Zaharuddin, Zaharuddin; Junaedi, Dudun Junaedi
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 3 (2025): Islamic Finance and Management
Publisher : Department of Sharia Economics Institut Pesantren KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i3.605

Abstract

This study examines the challenges faced by Puskesmas Perwira Kota Bekasi as a primary healthcare provider in maintaining service quality, where service quality, waiting time, and employee communication are key factors influencing patient satisfaction. The research aims to analyze the implications of service quality and waiting time on patient satisfaction through employee communication at Puskesmas Perwira. Given that efficient and quality healthcare services strongly affect patient perceptions and satisfaction, this study used a quantitative approach with a survey of 100 patients who had received services at the health center. Data were analyzed using path analysis to test direct and indirect effects of independent variables on patient satisfaction, with employee communication as a mediating variable. The findings show that service quality and waiting time significantly influence patient satisfaction, both directly and indirectly, through employee communication. Effective communication by employees is a vital factor in reinforcing the impact of service quality and waiting efficiency. These results provide important implications for Puskesmas management in improving public healthcare services.
Co-Authors Abdurahman . Adiputra, I Gede Afifah, Sarah Agung KJ, I Dewa Gede Agung KJ Agustin, Silvi Ainisyifa, Rina Ali, Helmiyati Abdullah Alkarny, Uwais Aulia Putri Budianto, Irawan R.d Despiana, Dwi Efan Yudha Winata Eko Mawardi, Dwi Elnardy, Mohammad Caesario Hadi Purnomo Hanaffy, Jamal Hanif Hanif Hermanto, Bayu Hikam, Ihsan Nuril Iredho Fani Reza Junaedi, Dudun Junaedi, Dudun Junaedi Kemal Taufiq Kiki Cahaya Setiawan, Kiki Cahaya Kristiawan, Yedi Kusumah, Ismail Kusumasari Kartika Hima Darmayanti Laras, Laras Lestari, Septi Intan Mardhiko, Arief Meyrinda, Jesyia Millah, Fahmi Syaeful Muchsin Muchsin Muhamad Agung Dharmajaya Muhammad Fadhli Nur Auliya, Nabilla Nur Manah, Siti Nurdin Nurdin Nurmalita Sari, Hermina Nurmansyah Nurmansyah, Nurmansyah Pratikno, Yuni Prihono, Ekak Puri Swastika Gusti Krisna Dewi Rahayu, Yuni Puji Ramadhan, Andhito Rista, Nadia Rita Rita Rizki Amaliyah Ruri Fitriyani Salam, Mochamad Darda Darus Saputra, Muhammad Oktarico Sari, Jessica Permata Sembada, Gada Sembiring, Rinawati Slamet Riyanto, Agus Sri Wahyuningsih Sukemi, Ryna Setyaningsih SUMIYATI SUMIYATI Supriyadi Supriyadi Sutarman, Asep Taufik , Kemal Widi Astuti Widiyasmoro, Adi Widyasmoro, Adi Yamang, Syahrul Mubarak Yasin, Muhamad