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All Journal Publisia: Jurnal Ilmu Administrasi Publik Jurnal El-Riyasah : Jurnal Kepemimpinan dan Administrasi ARISTO Jurnal Ilmiah Universitas Batanghari Jambi Journal of Education, Humaniora and Social Sciences (JEHSS) SRIWIJAYA JOURNAL OF MEDICINE Jurnal Public Policy Jurnal Ilmu Kesehatan PERSPEKTIF Al-Kharaj: Journal of Islamic Economic and Business Islamic Insights Journal Journal of Governance and Local Politics (JGLP) Inter Komunika: Jurnal Komunikasi Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Yumary: Jurnal Pengabdian kepada Masyarakat Bioscientist : Jurnal Ilmiah Biologi Jurnal Ilmu Sosial dan Ilmu Politik Malikussaleh (JSPM) Jurnal Pengabdian Masyarakat Nusantara JURNAL ILMIAH GLOBAL EDUCATION SRIWIJAYA JOURNAL OF ENVIRONMENT Jurnal Locus Penelitian dan Pengabdian Jurnal Ilmiah Administrasi Publik dan Pemerintahan Eduvest - Journal of Universal Studies Journal of Paradiplomacy and City Networks Lex Stricta : Jurnal Ilmu Hukum Journal of Law & Policy Review Khazanah Sosial Jurnal Kesehatan
Andries Lionardo, Andries
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Digitalization of Licensing Services Through OSS-RBA as a Modern Governance Innovation in Lubuk Linggau City Gunawan, Hendra; Alfitri, Alfitri; Lionardo, Andries; Thamrin, M. Husni; Adam, Ryan
Eduvest - Journal of Universal Studies Vol. 5 No. 11 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i11.52317

Abstract

The licensing process at the regional level is often convoluted, slow, and prone to information asymmetry. The digitalization initiative through the Online Single Submission Risk-Based Approach (OSS-RBA) in Lubuk Linggau City aims to simplify procedures and increase transparency. This study explores applicants’ and officials’ experiences with OSS-RBA, identifying factors that facilitate or hinder its implementation in local business licensing. Using a descriptive qualitative approach, data were gathered through semi-structured interviews with business actors of various scales and government officers, observations of service flows both at counters and online, and reviews of SOPs and related documents. Findings are presented narratively, highlighting categories and illustrative quotes. Respondents noted a clearer process flow, greater certainty about requirements, and easier tracking of application status through system notifications. Positive experiences were most common with low-risk licenses and among applicants familiar with OSS-RBA. New users expressed a need for initial guidance, detailed instructions, and accessible consultation channels. Key obstacles included digital literacy, network stability, inter-system connectivity, adaptation to new workflows, and SOP updates within local agencies. Stakeholders perceive OSS-RBA in Lubuk Linggau City as a more accessible, transparent, and consistent service. The results emphasize the need to improve communication about requirements, provide early support for new applicants, and enhance system integration to deliver a uniform user experience and sustain the benefits of digitalization.
Model Kapabilitas Organisasi PENKUMMAS untuk Meningkatkan Reputasi Kejaksaan Tinggi Sumatera Selatan melalui Komunikasi Hukum Strategis Sari, Vanny Yulia Eka; Alfitri, Alfitri; Thamrin, Husni; Lionardo, Andries
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 2 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), November
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i2.2919

Abstract

This study aims to develop an organizational capability model based on the functions of Legal Information and Public Relations (PENKUMMAS) in enhancing the reputation of the South Sumatra High Prosecutor’s Office through strategic legal communication. Driven by increasing demands for transparency, accountability, and institutional legitimacy in public organizations, this research examines how legal communication functions as an instrument of reputational governance. Using a qualitative descriptive–interpretative approach, data were collected through in-depth interviews, observations, and document analysis involving officials and stakeholders within the South Sumatra High Prosecutor’s Office. The findings reveal that the PENKUMMAS function represents the organization’s adaptive capability in managing institutional reputation by applying the principles of dynamic capabilities (sensing, seizing, reconfiguring), combined with Fayol’s classical management theory and Grunig’s Excellence Theory. The resulting conceptual model, the Adaptive Reputational Capability Framework (ARCF), explains how public institutions can build and sustain reputation through strategic, responsive, and value-based legal communication. Practically, this model provides a framework for law enforcement agencies to strengthen their public communication functions as centers of institutional learning, transparency, and sustainable social legitimacy.
ADVANCING EXCELLENT PUBLIC SERVICE IN PALEMBANG CITY: A SYSTEMATIC LITERATURE REVIEW WITH VOSVIEWER ANALYSIS Putra, Raniasa; Lionardo, Andries; Nur Budiyanto, Muhammad; Nisyak, Hoirun; Syafebri, Arrahman
Iapa Proceedings Conference 2025: IAPA 2025 Hybrid Annual Conference & Congress INDIGESNOUS PUBLIC ADMINISTRATION
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2025.1336

Abstract

This study explores the advancement of excellent public service in Palembang City through a Systematic Literature Review (SLR) of 36 articles published between 2020 and 2024. The review employed the PRISMA framework to ensure transparency and rigor, while bibliometric analysis was conducted using VOSviewer 1.6.20 to map thematic structures. The findings reveal four dominant clusters shaping the discourse: (1) digital transformation in public service, (2) citizen trust and satisfaction, (3) bureaucratic reform and service innovation, and (4) participatory governance and collaborative networks. These dimensions highlight that excellent public service is not merely about efficiency, but also requires inclusivity, transparency, and institutional adaptability. This study contributes to the theoretical development of public administration by synthesizing emerging trends in digital and participatory governance, while offering practical implications for local governments in designing responsive and citizen-centered services.
STRATEGIES TO ENHANCE OCCUPATIONAL HEALTH AND SAFETY ACCOUNTABILITY IN MUSI BANYUASIN REGENCY Lionardo, Andries; Syafebri, Arrahman; M. Saleh, Hatta; Adam, Ryan
Iapa Proceedings Conference 2025: IAPA 2025 Hybrid Annual Conference & Congress INDIGESNOUS PUBLIC ADMINISTRATION
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2025.1313

Abstract

Occupational Health and Safety (OHS) accountability has increasingly become a cornerstone of sustainable labor governance, particularly in developing regions where informal and part-time employment structures dominate. In Indonesia, despite an extensive regulatory framework including Law No. 1 of 1970 on Occupational Safety and Government Regulation No. 50 of 2012 on OHS Management Systems (SMK3) implementation remains inconsistent, with accountability mechanisms still weak at both institutional and behavioral levels. This study aims to formulate a strategic framework to enhance OHS accountability in Musi Banyuasin Regency, South Sumatra, as a representative industrial area facing rapid employment transformation. Using a mixed-method design, the research integrates quantitative labor market data (2020–2024) with qualitative interviews involving key government, industry, and labor stakeholders. Quantitative findings reveal persistent gender disparities in employment and a high share of part-time labor, indicating fragility in OHS compliance and risk management. Qualitative analysis identifies fragmented inter-agency coordination, limited safety literacy, and underdeveloped digital reporting mechanisms. The study proposes a collaborative governance- based model emphasizing digitalized reporting, inter-institutional data integration, and community-centered safety literacy enhancement. This model extends the theoretical discourse on accountability by bridging the gap between regulatory compliance and moral responsibility. The findings contribute to the literature on safety governance by conceptualizing accountability as a multidimensional construct that intertwines institutional transparency, behavioral commitment, and procedural enforcement. Practically, the paper provides a roadmap for strengthening OHS accountability through policy innovation and technology adoption, aligning local governance reform with the broader Sustainable Development Goals (SDG 8.8) on safe and secure working environments.
DIGITAL TRANSFORMATION AND PUBLIC VALUE CREATION IN PUBLIC ADMINISTRATION: A SYSTEMATIC LITERATURE REVIEW ON CO-PRODUCTION-BASED GOVERNANCE Nur Budiyanto, Muhammad; Putra, Raniasa; Lionardo, Andries; Eko Aryansyah, Januar; Syafebri, Arrahman
Iapa Proceedings Conference 2025: IAPA 2025 Hybrid Annual Conference & Congress INDIGESNOUS PUBLIC ADMINISTRATION
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2025.1331

Abstract

Digital transformation in public administration has become a global imperative to enhance efficiency, transparency, and citizen participation in governance. This study explores how digital transformation and co-production contribute to multidimensional public value creation through a systematic literature review of 35 peer-reviewed articles published between 2020 and 2024. Following the PRISMA 2020 protocol, the research systematically identified, screened, and analyzed relevant studies indexed in Scopus, Web of Science, and ScienceDirect. The analysis, visualized using VOSviewer version 1.6.20, identified four primary public value dimensions: administrative efficiency, citizen engagement, social equity, and economic optimization. Co-production emerges as a crucial mechanism linking digital transformation to these outcomes, though institutional capacity, digital literacy, and governance culture strongly moderate the results. The study highlights that sustainable digital transformation in public administration requires not only technological innovation but also active citizen participation and adaptive governance structures. Theoretically, this work reinforces the Public Value Management framework, while practically, it offers insights for policymakers to design inclusive, transparent, and citizen-centered digital service reforms.
COPRODUCTION AND SOCIAL INCLUSION IN PUBLIC SERVICES: A SYSTEMATIC LITERATURE REVIEW Syafebri, Arrahman; Lionardo, Andries; Putra, Raniasa; Nur Budiyanto, Muhammad; M. Saleh, Hatta
Iapa Proceedings Conference 2025: IAPA 2025 Hybrid Annual Conference & Congress INDIGESNOUS PUBLIC ADMINISTRATION
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2025.1315

Abstract

This study examines the relationship between coproduction and social inclusion in public service delivery through a Systematic Literature Review of 36 articles published between 2020 and 2024. The analysis employed thematic and bibliometric techniques using VOSviewer. The findings reveal that coproduction practices tend to be exclusive and have not optimally engaged marginalized groups. Effective inclusion requires deliberative institutional design and the active role of public administrators as facilitators. This study contributes to strengthening a justice-based coproduction model and promotes more participatory and equitable public service reform.
CREATING WORLD CLASS UNIVERSITY FOR HIGHER EDUCATIONAL INSTITUTION IN INDONESIA: GOVERNANCE POLICIES AND CHALLENGES Anisyah, Siti; Alfitri, Alfitri; Lionardo, Andries; Thamarin, Muhammad Husni
Jurnal EL-RIYASAH Vol 16, No 2 (2025): Desember
Publisher : Sultan Syarif Kasim State Islamic University, Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24014/jel.v16i2.38442

Abstract

The World Class University (WCU) agenda has become a strategic issue in the development of global higher education, including in Indonesia. The government has consistently encouraged universities, both State Universities (PTN) and State Islamic Universities (PTKIN), to increase their international competitiveness through regulatory policies, publication incentive programs, and institutional internationalization. This study uses a literature review approach with a qualitative meta-analysis method to identify WCU strategies, challenges, and opportunities in Indonesia. The results show that despite a significant increase in the number of international publications, academic collaboration, and global recognition of Indonesian universities, there is still a considerable gap between policy ambitions and implementation realities. The main inhibiting factors include weak governance transparency, political intervention, limited research budgets, low lecturer qualifications, and an internationalization orientation that is more instrumental than substantive. On the other hand, the successes of other countries, such as Malaysia with its publication incentive policy, Singapore through national policy integration, and India, which faces access inequalities, provide important lessons for Indonesia. These findings emphasize the need for a reflective internationalization strategy, rooted in local values and supported by collective leadership and the use of digital technology. Thus, achieving WCU status is not only about fulfilling global indicators, but also about building adaptive governance, strengthening a culture of research, and reinforcing Indonesia's academic identity on the global stage.
MODEL FORMULASI KEBIJAKAN PEMBEBASAN PAJAK BUMI DAN BANGUNAN (PBB) OLEH DPRD KOTA PALEMBANG DALAM RANGKA MENINGKATKAN KESEJAHTERAAN MASYARAKAT Nusantara, Adzanu Getar; Alfitri, Alfitri; Lionardo, Andries; Nadjib, Abdul
Jurnal EL-RIYASAH Vol 16, No 2 (2025): Desember
Publisher : Sultan Syarif Kasim State Islamic University, Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24014/jel.v16i2.38443

Abstract

This study examines the formulation of property tax (Pajak Bumi dan Bangunan/PBB) exemption policy by the Dewan Perwakilan Rakyat Daerah (DPRD) of Palembang City in the context of improving social welfare. Using a qualitative case study approach, the research explores how the policy was formulated, the supporting and inhibiting factors, and its implications for fiscal capacity and citizens’ welfare. Data were collected through in-depth interviews, participatory observation, and document analysis, and analyzed thematically. The findings show that the policy formulation process was participatory yet compromise-based, involving DPRD, the local government, and the community. Supporting factors included political commitment, executive support, and public participation, while constraints included fiscal limitations, bureaucratic resistance, and political dynamics among DPRD factions. The results reveal that the PBB exemption policy successfully reduced the financial burden on low-income households without significantly decreasing local revenue, thereby enhancing both tax compliance and political legitimacy. This research contributes to public policy studies by demonstrating how local fiscal policies can balance social justice with fiscal sustainability.
The Effort of Musi Banyuasin to Gain Interest in the International World Agustina, Tia; Azhar; Lionardo, Andries; Rivai, Ferdiansyah; Manggarsari, Yuniarsih
Journal of Paradiplomacy and City Networks Vol. 1 No. 2: December 2022
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jpcn.v1i2.20

Abstract

This study investigated the Musi Banyuasin Regency Government’s role as a regional actor in international affairs. Regional governments can develop the region and affect the regional economy thanks to paradiplomacy, one of the phenomena in international relations that seeks to involve international relations actors. This research was grounded in the paradiplomacy theory proposed by Pertti Joenniemi and Alexander Sergunin. This study employed a descriptive qualitative method, aiming to provide a general overview of the subject of study by using data collected in their raw form without applying any analysis and drawing any pertinent conclusions. Primary data were collected from the Musi Banyuasin Regency Government. In contrast, secondary data came from the Musi Banyuasin Regency Government’s official website and news articles discussing the research subject. Following the findings, the Government of Musi Banyuasin Regency fulfilled its role as an international relations actor by implementing paradiplomatic methods such as promoting a positive image of the region through participation in international forums, joining international organizations, and collaborating with them.
Model Akuntabilitas dalam Pengelolaan Barang Bukti untuk Peningkatan Pelayanan Publik di Kejaksaan Negeri Palembang Setiawan, Wawan; Lionardo, Andries; Widodo, Slamet; Alfitri, Alfitri
Jurnal Ilmiah Administrasi Publik dan Pemerintahan (JIAPP) Vol 5, No 1 (2026): Jurnal Ilmiah Administrasi Publik dan Pemerintahan (JIAPP) - February
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jiaap.v5i1.6877

Abstract

Accountability is a fundamental principle in the provision of public services, including in the law enforcement sector. The management of evidence is not merely a technical-administrative function, but has direct implications for legal certainty, procedural justice, and public trust. This study aims to analyze the dynamics of accountability in evidence management at the Palembang District Attorney’s Office, identify its supporting and inhibiting factors, and formulate an accountability model to improve the quality of public services. The study employs a qualitative approach with a case study design. Data were collected through in-depth interviews, observation, and document analysis, and analyzed interactively using the framework of public accountability theory, the New Public Service paradigm, and principles of good governance. The findings indicate that accountability in evidence management has been implemented formally and administratively, but has not yet fully manifested as substantive accountability oriented toward public service. Accountability practices remain dominated by internal responsibility and procedural compliance, while transparency and access to information for litigants are still limited. This study proposes a public service–based accountability model for evidence management that is adaptive and collaborative in order to strengthen service quality and institutional legitimacy of the prosecution service.
Co-Authors Adam, Ryan Afandi, Ashar Kholik Affandi, Ashar Kholik Agustina, Tia Akbar, Muhammad Hamka Alfitri Alfitri Alfitri Alisyahbana, M. Iqbal Amin Rejo Anang Dwi Santoso Andy Alfatih ANDY MULYANA ANISYAH, SITI Ardiyan Saptawan Arrahman Syafebri Azhar Chairika Nasution Chendra, Rudy Eko Aryansah, Januar Eko Aryansyah, Januar Elfandari, Safitri Elisa Wildayana Erna, Yus Fahlepi, Sandi Fathuurrahmaan, Amma Fauziah Nuraini K, Fauziah Nuraini Febrina, Ira Fikri, Ady Firmansyah, Dimas Gumay, Muhammad Hendri HENDRA GUNAWAN B11211055 Husni Thamrin Indah Permatasari Iriani, Atrika Irmawati Irmawati Ivana, Ivana Karwanto, Karwanto Kiagus Muhammad Sobri Kurniawan, Aka Lies Nur Intan M. Hidayatullah M. Husni Thamrin M. Saleh, Hatta Mandayuni, Inayati Manggarsari, Yuniarsih Misnaniarti Misnaniarti Monica, Reza Muhamad Chairul Basrun Umanailo Muhamad Hidayatul Ilham Muhammad Fariz Muhammad Nur Budiyanto Nadjib, Abdul Nisyak, Hoirun Novita Wulandari Nurrobikha, Nurrobikha Nurul Fitriah, Nurul Nusantara, Adzanu Getar Oktarizal, Hengky Pebriyanti, Erika Permatasari, Millam Pitaloka, Rolla Putra, M. Defri Adi Shah Putri, Rajisa Raniasa Putra Ratnawaty, Yenny Rivai, Ferdiansyah Rizky Ghoffar Ismail Rudi Irawan Rudy Kurniawan Rukmi, Yuka Saleh, Hatta. M Sandradi, Sandradi Saputra, Reki Sari, Nurya Hartika Sari, Vanny Yulia Eka Septiana, Betaria Siahaan, Tugan Slamet Widodo Sobri, Kgs, M. Sobri, Kgs. M. Sobri, Kgs. Muhammad Sriati Sriati, Sriati Tandi, Marthen Thamarin, Muhammad Husni Varbi S, Vieronica Wawan Setiawan Yuanita Windusari Yuliantina, Nila Yulyana Kusuma Dewi Yusnaini Yusnaini Zainubbi, Zainubbi