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All Journal Jurnal Studi Pemerintahan JAKPP : Jurnal Analisis Kebijakan & Pelayanan Publik ad-Dawaa : Journal of Pharmaceutical Sciences Abdimas Galuh: Jurnal Pengabdian Kepada Masyarakat PINISI Discretion Review Journal La Bisecoman Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) The International Journal of Politics and Sociology Research Journal of Health and Nutrition Research Development Policy and Management Review Journal of Management and Administration Provision Sinteza PAMARENDA: Public Administration and Government Journal
Gita Susanti, Gita
Department of Public Administration, Universitas Hasanudin, Makassar, Indonesia
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemistry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology Nursing Public Health Social Sciences

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Responsiveness of Public Service Provision at the Population and Civil Registration Service: JEL Classification: H11, H83, D73, H41, O38 Ramadani, Riski; Susanti, Gita
Journal La Bisecoman Vol. 7 No. 1 (2026): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v7i1.2993

Abstract

This study aims to analyze the level of responsiveness of public service delivery at the Population and Civil Registration Office of Bone Regency. Responsiveness is an important indicator of public service quality, reflecting the ability of officials to respond to community needs, complaints, and aspirations. This study used a qualitative, descriptive approach. Data were obtained through participatory observation, in-depth interviews with officials and the public, and documentation studies. Data analysis was conducted in three stages: data reduction, data presentation, and conclusion drawing, with validity testing using triangulation of sources, techniques, and time. The results showed that the general level of responsiveness of public services at the Bone Regency Population and Civil Registration Office is considered good. The ability of officials to respond to the public has been effective, with open, direct communication between the public and office officials. The accuracy and precision of services are also considered good because they are guided by Standard Operating Procedures (SOPs) and an electronic-based service system. However, the speed of service still faces obstacles in terms of network aspects and limited number of officials. In addition, the ability to respond to public complaints is quite good, with online complaints via Google Forms. These findings emphasize the importance of improving human resource capacity and optimizing information technology to strengthen the responsiveness and quality of public services in the regions.
Analisis Korelasi Akuntabilitas dan Responsivitas dalam Implementasi Program SDGs di Kabupaten Jeneponto Tahun 2022-2024 Lail, Hijrah; Fajar Putera, Arifin; Akmal Ibrahim, Muhammad; Ahmad, Badu; Susanti, Gita; Munandar, Aris; Amalia, Ayu
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 7 No 4 (2025): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v7i4.1329

Abstract

This study examines the relationship between Sustainable Development Goals (SDGs) achievement, government accountability, and responsiveness in Jeneponto Regency during the 2022-2024 period. Data were obtained from a public perception survey on service delivery (n = 120 respondents) using proportionate stratified random sampling, supported by secondary data from SDG achievement reports, the regional development plan (RPJMD), and SAKIP documents. The questionnaire was developed based on SAKIP accountability indicators and public service responsiveness frameworks, and was tested for validity and reliability. Pearson correlation analysis was conducted after meeting normality and linearity assumptions. The results reveal disparities in SDG progress, with notable improvements in education and health, while economic and environmental indicators lag behind. Government accountability remains at a moderate level, and responsiveness to citizen complaints is perceived as low. Significant positive correlations were found between SDG achievement and both accountability (r = 0.61) and responsiveness (r = 0.53), indicating that governance quality strongly shapes sustainable development outcomes. These findings highlight the need to strengthen SDG integration into local performance management systems and to enhance public service responsiveness as key prerequisites for accelerating sustainable development in Jeneponto.
Co-Authors Abdullah, Muh. Tang Abdullah, Muh.Tang Abdullah, Muhammad Tang Achmadi, Badu Ahmad, Badu Akmal Ibrahim, Muhammad Alrayan, Reza Alwi Alwi Amra, Amra Amril Amril Andi Rahmat Hidayat, Andi Rahmat Arif Setiawansyah Aris Munandar Ayu Amalia Baiq Maylinda Gemantari Doloking, Haeria Fajar Putera, Arifin Filial, Afrilyshiva Firman Firman Hadi, Ismanurrahman Haning, Moh Thahir Hans, Amril Hartina, Hartina Hasniati, Hasniati Ibrahim, Muh Akmal Ibrahim, Muh. Akmal Ikhlas Arsul, Muhammad Imran Imran Inten Suweno Anugraha, Inten Suweno Kardiat, Yosar LA TAMBA, LA Lail, Hijrah Luthfiana, Dewi Maharani, Andi Rani Gustia Monalisa Monalisa Muhammad Yunus Muhammad Yusran Amir Nara, Nurdin Novayanti Sopia Rukmana, Novayanti Sopia Nurul Hasanah Nurul Hidayati Nweze, Leonard Chinecherem Pauzi, Rizal Putri, Stella Anatasya Putri Ramadani, Riski Ridha Rimbawan Abidin, Andi Samsir, Andi Novita Sulfadli, Sulfadli Syahribulan Syahribulan, Syahribulan Thahir Haning, Mohammad Wandira, Rezky Surya Wismayani, Leni