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All Journal Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control IKRA-ITH Informatika : Jurnal Komputer dan Informatika JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI
ari kusyanti
Fakultas Ilmu Komputer , Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Energy Engineering

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Iklan Online di Media Sosial : Risiko dan Kepercayaan Pengguna terhadap Iklan Online di Line@ dengan Metode Structural Equation Modelling (SEM) Studi Kasus : Line@ Berrybenka Maharani Essraningtiyas; Ari Kusyanti; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 2 (2018): Februari 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Online advertising is a media used by organizations or individuals to introduce products or services to the public on the internet. This study discusses the positive and negative impacts of online advertising. The model used is TAM (Technology Acceptance Model) combined with trust and perceived risk and analyzed by Structural Equation Modeling (SEM) in Line@ as a case study with 229 sample data. The results shows that user intention to transact online is not determined by the usefulness of online advertising as well as the ease of use of the system but because they accept and develop a positive attitude towards online advertising. In addition, the intention of users to transact online is also influenced by perceived risk because a part from considering the positive impact, users also consider the negative impact of online advertising before doing transactions on line@
Analisis Kualitas Layanan Website Erafone terhadap Kepuasan Pelanggan menggunakan E-S-Qual dan E-Recs-Qual Nurul Syamsi Ekowati; Ari Kusyanti; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 2 (2018): Februari 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The number of businesses that operate on the internet by carrying out transactions through e-commerce continues to increase. The organization continues to try to reduce costs and increase productivity. Most of the companies will set up a website, which is considered as a new channel for conducting business transactions and customers can make purchases through the company's website. Service quality is the main factors for attracting more visitors in conducting visits and purchasing decisions on an e-commerce. To know the quality service of an e-commerce, it is necessary to conduct measurements of customer satisfaction. This research aims to know the quality of service the website Erafone towards customer satisfaction using the E-S-QUAL and E-RecS-QUAL which has been developed by Parasuraman. The constructs that build the research model used are: efficiency, fulfillment, system availability, privacy, responsiveness, compensation, contact, and satisfaction. A sample of 140 respondents was collected through an online questionnaire-based survey and analyzed using multiple linear regression. The results of this research show that the dimensions of efficiency, fulfillment, system availability, privacy, responsiveness, and contact affect customer satisfaction. The only factor that does not have significant influence towards customer satisfaction in using the services of the Erafone's website is compensation.
Analisis Kualitas Layanan Website id.oriflame.com Terhadap Kepuasan Pelanggan Menggunakan E-S-QUAL dan E-RecS-QUAL Rifa Izza Nurlita; Ari Kusyanti; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 2 (2018): Februari 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

id.oriflame.com website is an e-commerce of Oriflame Indonesia's beauty products that give opportunity to customers (Oriflame Consultants) to expand their business without the limited time and location. With the ease of this service, but based on the interview results, there are still a lot of complaints felt by the Consultant. It proves that the quality of the website service of id.oriflame.com has not fully satisfied the Consultant. The purpose of this study was to analyze the quality factors of id.oriflame.com website service which affect the satisfaction of Oriflame Consultant using 7 independent variables. The Data were collected through an online questionnaire of 140 respondents of Oriflame Indonesia Consultants Branch of Surabaya with the age ranges between 18-44 years. The type of this research is quantitative research that used E-S-QUAL and E-RecS-QUAL model and multiple linear regression analysis method to know the factors that influence the customers satisfaction. Based on the results of the analysis and discussion, it can be concluded that the variables that affect the customer satisfaction (Customer Satisfaction) is Efficiency, System Availability, Fulfillment, Privacy, Compensation and Contact. While the most affect of Customer Satisfaction is Fulfillment and Contact.
Analisis Faktor-Faktor Yang Memengaruhi Niat Berperilaku Pengguna Dalam Bertransaksi pada Online Travel Agent XYZ Hadyan El Aufar; Ari Kusyanti; Himawat Aryadita
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 3 (2018): Maret 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

E-Commerce is all electronic information media that connects between organizations with external stakeholders (Dave, 2011). Since its inception in 2012, Online Travel Agent XYZ experienced several cases of cyber attacks committed by irresponsible people. An example is the theft of credit card information that befell a travel blogger and a ticket refund process by an unknown party. In this study, researchers conducted a test with multiple linear regression analysis method to determine what factors that affect the users's behavioral intention in transacting on Online Travel Agent XYZ. By using several models namely User Acceptance of Information Technology (UTAUT), User Information Internet Privacy Concern (IUIPC), and addition factor, privacy, security, and trust into this research. Variables that build the model in this study include: performance expectancy, effort expectancy, social influences, facilitating condition, control, awareness, privacy, security and trust. Data collection was done by distributing questionnaires and analyzed using multiple linear regression analysis. The results of the research which are the factors influencing the users's behavioral intention are trust, performance expectancy, and social influence.
Analisis Penerimaan SIDJP Menggunakan Technology Acceptance Model (TAM) Pada KPP Pratama Mojokerto Bagus Priyambada; Ari Kusyanti; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 3 (2018): Maret 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The presence of information systems ideally make the job easier and faster, especially SIDJP (Sistem Informasi Direktorat Jenderal Pajak) in KPP Pratama Mojokerto. Based on the observation of the researcher, KPP Pratama Mojokerto had problems in the acceptance and the use of SIDJP. This study aims to determine the factors that influence the acceptance of SIDJP in KPP Pratama Mojokerto by adopting the theory of Technology Acceptance Model (TAM), this study used four variables, they are Perceived Ease of Use, Perceived Usefulness, Behavioral Intention, and Actual System Use. The data was collected using a paper based questionnaire and distributed directly to 83 respondents who are users of SIDJP in KPP Pratama Mojokerto. Then, the data was analyzed using descriptive statistical analysis and linear regression analysis. The result of analysis shows that Perceived Ease of Use has the lowest ideal percentage value compared with Perceived Usefulness, Behavioral Intention, and Actual System Use. The results also showed that Perceived Ease of Use positively affect Perceived Usefulness, Perceived Usefulness and Perceived Ease of Use have positive effect on Behavioral Intention, and Behavioral Intention has positive affect on Actual System Use.
Analisis Pengaruh Kualitas Website Terhadap Kepuasan Pelanggan Mister Aladin Dengan Menggunakan Webqual 4.0 Rizka Amalia Kurniawati; Ari Kusyanti; Yusi Tyroni Mursityo
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 3 (2018): Maret 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

E-commerce is an online market which has develop rapidly and has changed the business pattern by using internet as the useful communication tool. Mister Aladin is one of e-commerce in form of booking hotels site under MNC Media Investment Group. As one of the new e-commerce, it needs an evaluation to evaluate the factors which could affect customers' satisfaction while they accessed Mister Aladin. To evaluate customers' satisfaction, service quality become the main focus which affect customers' satisfaction. Some of researchers argue that the higher the quality, the more customers will get satisfied. To evaluate customer's satisfaction, it needs an accurate method and tool like WebQual 4.0. Based on this problem, this research focus on the effect of website quality toward customers' satisfaction. After doing the test from the evaluation of Mister Aladin's customers using WebQual 4.0, the data will be analyzed using linear regression analytics. As a result, website quality which consist of usability, information quality and service interaction quality is significantly affect customers' satisfaction of Mister Aladin. The effect of the quality which given by Mister Aladin will affect customers' satisfaction. As shown from the positive relation between independent variabel and user satisfaction variable.
Analisis Privasi dan Kepercayaan Terhadap Keamanan Data Pengguna Aplikasi On Demand Service Menggunakan Metodologi Structural Equation Modeling Raka Kurnia Novriantama; Ari Kusyanti; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 3 (2018): Maret 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

On Demand Service is a location-based app on smartphones that utilize user data in their operations. On Demand Service users need to share digital information in order to use the available features, but there is no guarantee of security on the matter. It is not known what factors affect the nature of a user in sharing a digital identity. This research is useful to know the factors that influence an individual in the desire to share digital identity on On Demand Service. This research model consists of 7 constructs. Habits, Benefit, Perceived Privacy Risks, Trust, Perceived Control, Previous Experience dan Willingness to Share Digital Identities. In this study will use a model adapted from the research model Sanjib Tiwari and Koehorst. Models obtained from previous research and adapted for the model according to the study. The data analysis in this study comes from questionnaires distributed to On Demand Service users. Analysis using Structural Equation Modeling (SEM). The results show that the Habits, Benefit and Perceived Control variables are the reasons why people have a desire to share digital information on On Demand Service.
Analisis Faktor-Faktor yang Memengaruhi Perilaku Pengguna Google Apps for Education Menggunakan Information Boundary Theory (IBT) dan Technology Acceptance Model (TAM) (Studi Pada Universitas XYZ) Harin Puspa Ayu Catherina; Ari Kusyanti; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 3 (2018): Maret 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Google Apps for Education is a suite of apps with real time synergies and collaborations between students, faculty and staff on campus accessible using PC computers, notebooks, tablets and even smartphones. To be able to be enjoy a range of services from Google Apps For Education, a user is required to have a Google Apps For Education account. In the process of registration of a new Google account, a user will always be asked some data related to the user's identity. As a big company that highly values the privacy of users, Google Apps For Education includes a privacy policy that contains about how Google uses data that has been shared by its user and the reason why Google Apps For Education needs to ask some users' private data. The object of this study is to analyze the behavior of users regarding Google Apps For Education. Data collected from users of Google Apps for Education services by 300 respondents. SEM is used as data analysis method with 10 construct variables. The results of this study indicate that the factors that affect the user's intention to use Google Apps for Education is Perceived Usefulness and Perceived Ease of Use.
Analisis Faktor-Faktor yang Memengaruhi Perilaku Pengguna Sistem Informasi Akademik Mahasiswa dalam Penciptaan Kata Sandi Kuat dengan Menggunakan Protection Motivation Theory (Studi pada XYZ) Yustiyana April Lia Sari; Ari Kusyanti; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 4 (2018): April 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Sistem Informasi Akademik Mahasiswa (SIAM) is a web-based Information Technology service that provides academic information services for students. The password policy service requires all students to create strong passwords in accordance with the policy for the creation of data security as well as user information. The user's desire to create a strong password is certainly influenced by several factors. The purpose of this study is to determine the factors that affect the user behavior of XYZ's SIAM account in the creation of strong passwords. This study uses Protection Motivation Theory (PMT) and is confirmatory because it only performs model testing based on previous research. Data collected from active users of SIAM service of XYZ were 281 respondents. Data analysis method used is Structural Equation Modeling (SEM) analysis. The research used six latent variables: Perceived Severity (PS), Perceived Vulnerability (PV), Fear (FR), Response Cost (RC), Response Efficacy (RE), and Intention (INT). From the research results, the factors that influence users in creating strong passwords according to policy are perceived vulnerability, response cost, and response efficacy.
Analisis Faktor-Faktor yang Memengaruhi Pemahaman Privasi Informasi pada Pengguna Smartphone di XYZ dengan menggunakan Mobile User's Information Privacy Concerns (MUIPC) Evi Oktavia Kurniawati; Ari Kusyanti; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 4 (2018): April 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Smartphone is a mobile that can facilitate users in interacting with other users. Nowadays, people can't spend a day without their smartphones due to increased productivity when using it. But, behind the development of information technology and telecommunications which seems favorable, on the other side this development can be done by the developers of smartphone by processing users's information which they obtain from the user's smartphone with their own policy without the knowledge of the user. This can be detrimental to users of the smartphone because they can't control the policies of information privacy that can be accessed by the developer. This research aims to analyze the factors that influenced the understanding of the information privacy of smartphone users at XYZ using the mobile user's information privacy concerns (MUIPC), this research used 8 latent variables and 26 manifest variables. The data was collected from the active smartphone users with the age ranged above 17 years old at XYZ with 278 respondents. Data analysis methods that used is Structural Equation Modeling (SEM). From the results, showed that factor understanding of the privacy information on smartphone users at XYZ was influenced by the variables Prior Privacy Experience, Secondary Use of Personal Info, Perceived Surveillance, and Perceived Intrusion.
Co-Authors Adam Syahputra Adhitya Bhawiyuga Aditya Bhawiyuga Aditya Rachmadi Admaja Dwi Herlambang Agung Pambudi Agung Setia Budi Ahmad Faiz Ajeng Nurrohmah Alan Maulana Hamid Aldila Amalia Saufika Alex Sandro Irawan Ali Arifin Ami Fajar Hikmah Andhika Brahmana Putra Andi Reza` Perdanakusuma Andy Jaya Hartanto Angger Ramadhan Aniela Cahya Ningroem Apriyanto Tobing Arimbi Dewayanti Arsana Yudistira Arya Seta Bagaswara Aryo Pinandito Atika Baladina Audi Fauzan Septano Aulia Rizqy Pratama Bagus Priyambada Bagus Satria Wiguna Bhaskara Vito Tarigan Candra Emelia Fransisca Cindy Farah Safira Dany P Kartikasari Dany Primanita Kartikasari David Christanto Dian Astika Rini Dimas Dwi Radhityo Dita Nurina Malinda Dwi Qunita Putri Ambeq Paramarta Enrico Dimas Darmawan Evi Oktavia Kurniawati Fairuz Risky Yusniasari Fani Madina Fanny Aulia Rifki Fariz Andri Bachtiar Fariz Andri Bakhtiar Fida Royani Firlhi Kurniawan Firman Eko Purnomo Fitra Abdurrachman Bachtiar Fitra Firdaus Fredianto Fredianto Gibran Akbaromi Luhkito Hadyan El Aufar Halimah Septya Mikayla Hanaria Rotua Tampubolon Harin Puspa Ayu Catherina Helmy Rafi Nawawi Heru Nurwarsito Hilman Adi Kartika Himawat Aryadita I Putu Agrahita Wiguna Indriyana Liliasari Rahma Yusvi Irfan Arif Afandi Iskar Maulana Ismiarta Aknuranda Ivan Faturahman Iwi Suharti Izzati Dalilah Jihad Kamilullah Julio Dimitri Fredrik Kalbuadi Joyoputro Karmila Dewi Sulistyowati Kasyful Amron Kasyful Amron Khusnatul Mukaromah Lina Andreina Luqman Hakim Yumnun Lutfi Fanani Luthfi Maulana M. Ali Fauzi Mabda Amnesti Hananto Maharani Essraningtiyas Mahendra Data Mega Noviany Mega Shero Gayatrie Mochamad Chandra Saputra Mochammad Hannats Hanafi Ichsan Mochammad Valdi Fuadi Moh. Afif Ma'ruf Moh. Ahsani Taqwim Mohammad Fachry Muhammad Adi Wijaya Muhammad Alvian Syahputra Muhammad Faizal Ismail Muhammad Iqbal Rofi'i Muhammad Isfa Hany Muhammad Khatib Barokah Muhammad Nurul Fanani Muhammad Thareq Parsaulian Beyri Muhammad Wahyu Rizqi Pratama Muhammad Zainul Mubarok Nadya Puspitasari Ngr. Putu Raka Novandra Asta Nico F. Sitorus Niken Hendrakusma Wardani Ninscha Adisti Oktivianet Novia Dwi Setyaningrum Novita Krisma Diarti Nungki Dwi Prastanti Nur Azizah Mutmainnah Nuretha Hevy Purwaningtyas Nurjannah Nurjannah Nurma Abadi Firjatulloh Nurovi Andiyani Nurul Syamsi Ekowati Odytri Caesar Mahayani Okta Dwi Ariska Olivia Very Noorlinda Panji Mansyur Ansyah Pramasita Gustiarum Pramukantoro, Eko Sakti Primantara Hari Trisnawan Puspita Ainunnazahah Rafi Fajar Hidayat Raka Kurnia Novriantama Rakhmadhany Primananda Randyka Rusniantoro Ratna Khansa Anantika Retno Indah Rokhmawati Retno Nizma'urrahmi Reza Andria Siregar Reza Andria Siregar Richie Mahfud Ahmed Sambora Rifa Izza Nurlita Rika Mardatilla Rivai Fansuri Nasution Rizal Dismantoro Rizka Amalia Kurniawati Rizki Nanda Mustaqim Rohbi Visdya Harris Chandra Sabriansyah Rizqika Akbar Sandy Ramadhan Wijaya Sara Yosephina Sartika Amalia Sastra Ginata Sepdiyah Ayu Ningrum Septian Visiano Handoko Suhadak Akbar Supraptoa Supraptoa Syahifudin Shahid Syahmi Rifqi Hudha Perwira Tista Pamungkas Ragil Alit Widhi Yahya Wijaya Kurniawan Winda Ayu Safitri Yazid Yazid Yoga Rizwan Priyatna Yogi Anugrah Yohanes Heryka Febriarso Yulius Adi Pratama Yuniar Siska Fatmala Yusi Tyroni Mursityo Yustiyana April Lia Sari Zuroul Mufarokah