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Evaluasi Manajemen Teknologi Informasi Menggunakan Framework COBIT 5 Domain Monitoring, Evaluate, and Assess pada PT. PLN (Persero) Kantor Pusat Septian Rachmat Widayanto; Suprapto Suprapto; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 7 (2019): Juli 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PT. PLN Persero (Pembangkit Listrik Negara) is an agency of a State-Owned Enterprise that conduct electricity supply business for public interest in an amount and adequate quality and fosters profits and implements Government assignments in the field of electricity in order to support development by applying the principles of Limited Liability Company. PT. PLN (Persero) Kantor Pusat utilizing information technology in supporting its operational activities to be interconnected between IT Fields under the auspices of the STI Division that can support the Company's business processes value to services from the Company's business processes. However, in the implementation there are still problems, namely the use of a supporting document hasn't been maximized which has resulted in the implementation didn't running well or being hampered which makes human resources less understanding of the use of the system and management of information system development management in the Information Technology and Systems Division. From these constraints it's necessary to evaluate information technology management using the framework COBIT 5 domain MEA (Monitoring, Evaluate, and Assess)on PT. PLN (Persero) Pusat. The results of average Capability Level measurement study reach to Level 2 Managed Process and have a GAP average of 1.
Evaluasi Pengelolaan Sumber Daya Manusia dan Manajemen Operasional Menggunakan Framework COBIT 5 (Studi Kasus: Dinas Komunikasi dan Informatika Kabupaten Lumajang) Aminah Rokhikim Makhtum; Widhy Hayuhardhika Nugraha Putra; Suprapto Suprapto
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 7 (2019): Juli 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Dinas Komunikasi dan Informatika (Dinas Kominfo) Kabupaten Lumajang is one of the government agencies that is tasked with serving the community in the field of information and communication. Some of the services managed by the Dinas Kominfo include intranet development services and the use of internet access, data center infrastructure services, e-Govenment data and information management services, e-Government information security services, and integration of government public services. To manage these services needed adequate human resources (HR) for the implementation of operational activities properly. Based on the results of interviews, it is known that the condition of human resources at the Dinas Kominfo is still lacking which causes an overwork with the many operational activities related to information technology at Diskominfo. Therefore an evaluation is needed to determine the current condition of HR management and operational management processes at Diskominfo so that recommendations can be given on existing problems. The evaluation is based on the COBIT 5 framework of APO07 (Manage Human Resource) and DSS01 (Manage Operations) processes. Data were collected by several methods, namely interviews, questionnaires, and observations. The assessment is carried out in stages starting from level 0 to level 5 to determine the level of capability. Capability level obtained in each process is level 1 with a gap of 1 from the target level. Recommendations that can be given for the APO07 process are 10 points and for DSS01 are 6 points.
Evaluasi Tata Kelola Teknologi Informasi Dinas Komunikasi, Informatika, Dan Statistik Kota Blitar Menggunakan Framework COBIT 4.1 Domain Plan and Organise (PO) dan Acquire and Implement (AI) Fryda Rizkyta Ardiana; Suprapto Suprapto; Yusi Tyroni Mursityo
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 7 (2019): Juli 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

DISKOMINFOTIK is one of the government's agency that utilizes technological developments to improve services to public such as information systems, websites, and applications to support DISKOMINFOTIK operations. In its implementation, management deficiencies are still found there is no Standard Operation Procedure (SOP), investment management has not been well managed, doesn't have IT quality management, lack of resources to manage IT investments, its information systems are not updated regularly so that the growth of user needs is not fulfilled, there is no risk identification and risk management, there is no quality measurement regarding the implementation of current IT To get the results that are in conformable, it is necessary to evaluate IT governance to find out whether IT services are in accordance with the vision, mission and objectives and whether planning and implementation are well controlled. Evaluation is carried out so that the implementation of IT governance and runs optimally and in accordance with the expectations of managers of IT at DISKOMINFOTIK by using the COBIT framework 4.1 which focuses on the domain Plan and Organization (PO) and Acquire and Implement (AI). From the results of this study, it can be seen that the average maturity level for PO domains is 1.67 and the AI ​​domain is 1.00. It is necessary to increase the maturity level value to increase the current maturity level value as expected. Then given a number of recommendations that can be applied to DISKOMINFOTIK Blitar City. Some recommendations were generated, such as making SOP documents (Standard Operating Procedures) in all services in each field, training all IT staff to support existing IT processes, and defining and documenting risk management when implementing IT at DISKOMINFOTIK Blitar City.
Evaluasi Manajemen Aset Teknologi Informasi menggunakan Framework Cobit 5 Proses EDM04 dan BAI09 : Studi pada PT. Perkebunan Nusantara XI Dio Wisnu Hamjono; Suprapto Suprapto; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 8 (2019): Agustus 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Ministrial regulation number PER-02/MBU/02/2018 on State-owned Enterprise's IT Governance Principles states that state-owned enterprise (SOE) needs to implement IT governance to ensure good corporate governance. PT. Perkebunan Nusantara which is one of an SOE has fulfilled said needs with their creation of IT master plan. The IT master plan states that to ensure IT could support business strategies and goals there is a need for an IT capability audit. This research is an IT governance evaluation using COBIT 5 framework that aims to discover PT. Perkebunan Nusantara XI's (PTPN XI) IT capabilities on IT asset and service management. This research uses EDM04 (ensure resource optimization) process and BAI09 (manage IT assets) for their relation on optimizing cost and performance of IT asset. Evaluation found PTPN XI has capability level 2 on EDM04 process with 1,5 gap value, and capability level 1 on BAI09 process with 2,5 gap value. Recommendation for EDM04 is to documentate IT service capabilities evaluation, and for BAI09 to documentate the IT service capabilities on business requirements, IT assets cost optimization, and license audit.
Evaluasi Tata Kelola Teknologi Informasi Menggunakan Framework COBIT 5 Domain DSS (Deliver, Service, Support) (Studi Kasus : PT. PLN (Persero) Kantor Pusat) A. Fahmi Baharuddin; Suprapto Suprapto; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 9 (2019): September 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Company sets an effective Information Technology Management in accordance with Ministerial Regulation of State-Owned Enterprises (SOEs) of 01/2011 Article 30 Section (1) and in reference to Ministerial Regulation of SOEs of 02/2013 Article 3 Section (1) and Section (5) in using and developing information technology to aim the objectives of the company. PT. PLN has an obligation to apply Good Corporate Governance, as mandated in Ministerial Regulation of SOEs of Per-01/MBU/2011 on application of Good Corporate Governance in SOEs. In conducting the business activities, PT. PLN requires the support of information technology operated in the form of software and hardware connected through data communication system of the company. With regards to information technology in PT. PLN, there are numbers of obstacles such as ineffective accident management on IT operational service which affecting the business activities. Based on the finding mentioned, an evaluation of information technology management of PT. PLN is required. This research uses COBIT 5 Domain Framework DSS (Deliver, Service, Support), to understand capability level and gap on information technology management of PT. PLN Head Office. The result of subdomain process of DSS01, DSS02, DSS03, DSS04, DSS05, DSS06 shows that capability level is on level 2, with gap value of 1 on DSS02, DSS05, DSS06 and no gap on DSS03, DSS04. In order to reach the expected target level, the recommendation are to increase supervision and documentation of work product and generic work product that are pertained to accident handling and accident management.
Evaluasi Teknologi Informasi menggunakan COBIT 5 Fokus Proses DSS02, DSS03, dan DSS04 (Studi Kasus: PT. Garam (Persero)) Melisa Widya Astuti; Suprapto Suprapto; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 9 (2019): September 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PT. Garam (Persero) is a company that operates as a production agent for the construction of Salt and is approved by the National Salt in Indonesia, and is always working to realize food in the salt field. So, to help the business process activities carried out by PT. Garam (Persero) applies ERP system services. In implementing ERP system services, there are obstacles such as incidents and problems that affect PT. Garam (Persero). With the constraints that occur it is necessary to evaluate information technology using the COBIT 5 framework for this research and the chosen DSS (Delivery, Service and Support) subdomain focus is DSS02: Manage Service Requests and Incidents, DSS03: Manage Problems and DSS04: Manage Continuity. The study was conducted aiming to determine the current capability level and GAP. The results showed the capability level obtained from the subdomain process DSS02, DSS03, and DSS04 was 1 and in all subdomain processes the GAP value was 1. In order for the company to reach the desired target level, recommendations were given for completing the documentation of the work product output document, making procedures more detailed and detailed information regarding handling requests and problem incidents.
Evaluasi Incident Management Dan Problem Management Sistem Informasi Manajemen Rumah Sakit (SIMRS) Pada Rumah Sakit Umum Daerah Kanjuruhan Kabupaten Malang Menggunakan Framework ITIL V3 Athayya Salsabila Anandityo; Yusi Tyroni Mursityo; Suprapto Suprapto
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 10 (2019): Oktober 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Kanjuruhan Regional General Hospital, is one of the organizations in the health services that has utilized information technology as the main support for its business processes. One of the supports is the Hospital Management Information System (SIMRS) which integrates modules in hospitals such as outpatient, inpatient, pharmacy, medical records, and others. SIMRS is implementing the best practices in Minister of Health Regulation No. 82 of 2013 but still not done well. Accordingly, an evaluation is needed to improve the IT service management. The absence of clear procedures related to how to handle incidents and problems with IT services, especially in SIMRS, causes handling can not be done directly, considering that there are so many disruptions that affect service performance. This study uses the ITIL V3 framework that focuses on the Incident Management and Problem Management processes. The analysis results obtained in both processes are in level 2 Repeatable level which means that some activities related to incident management have been carried out but there are still no standard rules as the basis for the implementation of these activities. So as to achieve the expected value the researchers compiled recommendations to improve IT service management, especially on SIMRS services. The recommendations focus on describing the activities that should be carried out and making documentation in order to reach the expected level.
Evaluasi Tata Kelola Teknologi Informasi Bidang Aplikasi Dan Informatika Dinas Komunikasi Dan Informatika Kabupaten Madiun Dengan Menggunakan Kerangka Kerja COBIT 4.1 Pada Domain Deliver and Support (DS) dan Monitor and Evaluate (ME) Rahmania Kumalasari; Yusi Tyroni Mursityo; Suprapto Suprapto
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 10 (2019): Oktober 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Government agencies have the duties and authority of the regions regarding the field of communication and informatics is Diskominfo Kabupaten Madiun. There are fields in Diskominfo carrying out its duties, one of the fields namely application and informatics has the task of preparing technical policies, programs, monitoring, evaluation and reporting. Diskominfo Kabupaten Madiun needs a good IT governance in order to have IT service management in accordance with the objectives and carry out organizational tasks with COBIT 4.1 in the domain of delivery and support (DS) focused on service and monitor and Evaluate (ME) focused on IT governance. The purpose of this study is to measure the value of maturity level and the value of the gap (GAP analysis) between current conditions (as-is) and expected values (to-be). Determination of respondents using the RACI chart mapping and data collection by observation and interview. Based on the data obtained the results obtained by the DS domain maturity value of 1.97 and ME domain maturity of 2.02 are at the 2.07 repeatable level. And for the gap in the target to be achieved DS8 and DS13 sub-domains are 2.00 and the other DS sub-domains are 1.00. For the ME domain that is to be reached at the 1.00 level. Proposed recommendations in the form of formal SOPs and best practices in order to achieve existing IT services and governance in the application and information technology fields are achieved. A DS2 subdomain recommendation consists of periodic monitoring management documentation, risk analysis documentation, third party performance monitoring documentation. In the ME4 domain, designing an IT governance management plan, drafting regulations understanding IT problems faced by all parties, evaluating and reporting governance management, and establishing a forum on IT governance management.
Perencanaan Implementasi Keamanan Informasi menggunakan Kerangka Kerja COBIT 5 Domain Manage Security dan Manage Security Services pada DISKOMINFO Kota Batu Desi Losari Indah; Widhy Hayuhardhika Nugraha Putra; Suprapto Suprapto
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 1 (2020): Januari 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The communication and informatics office of Batu City is a government agency which has a responsibility for managing information security and security services. Based on interview, it found there were no references in managing the implementation of information security. The purpose of this research is to provide a reference to the COBIT 5 framework allows agencies to develop clear policies using best practice for implementing information security management. After assessing the ability of the communication and informatics office of Batu city in dealing with the ongoing security information by referring to best practice based on the APO13 domain (Manage Security) and DSS0S (Manage Security Services) the result was the documentation that provide in several information security implementation processes and information security services in communication and information office of Batu City were still incomplete. The reason of this problem was the delivery of information security implementation was still implied since it has not supported by standard like policies and standard operating procedures (SOP). The result of calculating the capability level of each best practice processes were still at level 0 (Incomplete Process), this means the process was not implemented of failed to achieve the systematic process. Based on the results obtained, it is necessary to increase the level of capability to achieve the implementation of security management and management of security services that are expected to be level 1 (Performed Process) which mean implementation of the process to achieve the goverment policies goals that have been made can be measured and reviewed consistently.
Evaluasi Proses Tata kelola Keamanan Informasi Menggunakan COBIT 5 Dengan Proses APO13, DSS04 dan DSS05 (Studi Pada DISKOMINFO Kabupaten Sidoarjo) Ridho Hardiansyah; Yusi Tyroni Mursityo; Suprapto Suprapto
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 4 (2020): April 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The Department of Communication and Information (DISKOMINFO) of Sidoarjo Regency is a government agency that has the task of helping the regent doing the government affairs in the fields of communication, informatics, statistics and coding. In carrying out their duties, DISKOMINFO provides a data center (DC) that will be used to collect application data from each Regional Apparatus Organization (OPD) in Sidoarjo Regency to become a centralized storage area. The data center management process is carried out in the Information and Communication Technology Sector. Lots of data to be processed and possible threats to cyber attacks and data theft, so the need for good information security governance in order to improve data security and business continuity. To determine the ability of information security management it is necessary to evaluate the current condition data center of DISKOMINFO. This research uses the framework of Control Objective for Information and Related Technology (COBIT 5) using the APO13 (Manage Security), DSS04 (Manage Continuity) and DSS05 (Manage Security Services). From the results of the research, the level of maturity of the process managing information security at the data center for each process reaches level 1, with the value of the process of APO13 (64.29%), DSS04 (63.33%) and DSS05 (82.14%), the target level of expectations to be achieved are level 3, so there is a gap of 2 levels of all the processes. The recommendations from the results of the research that can be applied to improve the process of information security management in the data center at DISKOMINFO Sidoarjo Regency are four recommendations for the process of APO13, three recommendations for the process of DSS04 and seven recommendations for the process of DSS05.
Co-Authors A. Fahmi Baharuddin Achmad Fani Fajar Irawan Ade Wicaksono Adinugroho, Sigit Aditya Rachmadi Admaja Dwi Herlambang Admaja Herlambang Agung Prasetyo Siregar Agus Ardiansyah Ahmad Arif Saputra Ahmad Nur Kurniawan Ainur Rosyid Akbar Aditya Maulana Akhmad Wahyu Redhani Alfan Nazala Putra Alvian Restu Naspati Amaliah Khoirun Nisyak Ameline Devia Mashita Zara Aminah Rokhikim Makhtum Amirah Al Baiti Ananty Yunanda Rezkiani Andi Reza` Perdanakusuma Andry Lesmana Japrianta Anindhita Firdani ari kusyanti Arrofi Reza Satria Athayya Salsabila Anandityo Ayunda Della Ariesta Basuki Rahmat Rialdi Bayu Febrian Putera Ammal Bayu Rahayudi Bayu Rahayudi Buce Trias Hanggara Danny Esfarditya Debrilla Ivanadya Pang Dedy Surya Pradana Delimukti Putra Muliawan Della Eko Damayanti Desi Losari Indah Desyolanda Manullang Dhavin Putra Alamsyah Diah Destaningrum Diah Priharsari Dian Eka R Didin Wahyu Utomo Dilla Kusumaningrum Dindha Maria Ulfa Dio Wisnu Hamjono Edo Rizky Pratama Edy Santoso Eka Hery Wijaya Ernesto Ersada Barus Erwan Wahyu Andrianto Fadel Muhafiizh Fadzri Ahdi Anshori Fahry Nur Muhammad Fakhri Ivan Alfiansyah Fandy Adityo Fanistya Dias Afrilia Farah Amalia Faris Bagaskoro Fatwa Ramdani, Fatwa Fibriliandani Nur Pratama Fierhan Arzza Ardhana Fikhi Nugroho Firza Zukhriadna Afriliandra Fryda Rizkyta Ardiana Galih Putra Suwandi Gaung Rimba Putra Dirgantara Hana Talitha Iddo Driantami Hanifah Asri Hanifah Muslimah Az-Zahra Harry Bali Kusuma I Gusti Ayu Putri Diani Imam Cholissodin Indah Dwi Chyntia Riswandi Intan Sartika Eris Maghfiroh Irsalina Khairina Irwan Andriyanto Ismiarta Aknuranda Joshua Soejanto Kasitha Wibriyanti Anindita Kenty Wantri A Lailil Muflikhah Lalu Muhammad Ivan Natania Liliandara Wahyu Imami Lisa Septian Putri Lucky Hidayat M. Habibullah Arief Marisania Pramesti Cahyani Marji Marji Mashuda Bahtiar Maskiswo Addi Puspito Melisa Widya Astuti Mia Sahdana Millenia Silvianthie Moch. Fadel Satrio Muhamad Adeseno Marantisa Muhammad Abdullah Al Munawar Muhammad Adiputra Muhammad Burhannudin Muhammad Ghiffari Muhammad Ghiffari Muhammad Hasbi Ashshiddiqi Muhammad Oktoda Noorrohman Mukhlis Anshori Witanto Nadya Mardiana Rahmania Nanda Fiesta Farada Nerissa Arviana Niken Hendrakusma Wardani Novia Dwi Setyaningrum Nurfitri Zukhrufatul Firdaus Nurul Auliyah Nurul Hidaya Nurul Hidayat Oktavianis Kartikasari Panji Gemilang Putri Rizki Utami Rafael George Rahmania Kumalasari Rahmi Maulidya Raja Gantino Mufti Randy Cahya Wihandika Ratna Dwi Anjani Rayyan Mada Rekyan Regasari Mardi Putri, Rekyan Regasari Mardi Renaldi Sidiq Wibowo Restu Pambudi Retno Indah Rokhmawati Richard Emmanuel Johanes Ridho Adi Febrian Ridho Hardiansyah Rifdah Nur Fadhilah Rihandiko Hari Romadhona Rino Agus Saputra Rizki Hasna Salsabil Rakha Rizky Nanda Istichomah Sarah Tsamara Dewanti Satrio Hadi Wijoyo Septian Rachmat Widayanto Shella Indah Dwi Octaviani Sihombing Nella Sarah Berlianna Simson Hasian Pangaribuan Siti Febrianti Ramadhani Sutrisno Sutrisno Tasya Junita Maulani Tri Wahyu Riski Vicky Nur Ardianto Widhy Hayuhardhika Nugraha Putra Winda Siti Fatmala Yani Iriana Putri Yuita Arum Sari Yusi Tyroni Mursityo Yusrini Meidita Zaiful Bahar Zainul Anshor