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All Journal Jurnal Teknoin Jurnal Ergonomi Indonesia (The Indonesian Journal of Ergonomic) Jurnal Teknik JISI UMJ (Jurnal Integrasi Sistem Industri UMJ) Sistemasi: Jurnal Sistem Informasi Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal Teknologi Sistem Informasi dan Aplikasi JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Comvice : Journal of community service Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Teknik Industri Terintegrasi (JUTIN) Journal of Digital Marketing and Halal Industry Indonesian Journal of Industrial Engineering & Management Jurnal Pengabdian Masyarakat Aufa (JPMA) Abdimas Awang Long: Jurnal Pengabdian dan Pemberdayaan Masyarakat Journal of Management and Digital Business Jurnal Manajemen dan Teknologi Rekayasa BULLET : Jurnal Multidisiplin Ilmu Jurnal Pengabdian Masyarakat dan aplikasi Teknologi INOVTEK Polbeng - Seri Informatika
Perdana Suteja Putra
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Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Usability Testing of ITTS MART v2.0 through Customer Satisfaction Index (CSI) Measurement using the E-SERVQUAL Model Zunaidi, Rizqa Amelia; Yulianita, Ika; Putra, Perdana Suteja; Mardhiana, Hawwin
Sistemasi: Jurnal Sistem Informasi Vol 13, No 1 (2024): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v13i1.3511

Abstract

The current advancement in information technology brings convenience to users, especially in accessing the internet, including through mobile devices like smartphones. The rapid growth in internet usage, particularly via mobile devices, is driven by the popularity of social media applications as virtual social interaction platforms. In addition to being a means of social interaction, social media also serves as a promotional platform, including for online shopping applications, contributing to the increase in online shopping transactions in Indonesia. At the Telkom University Institute of Technology in Surabaya, hydroponic and aquaponic activities have seen significant development and have reached the stage of product harvesting. Therefore, a platform is needed to market these products. The decision has been made to utilize an online grocery shopping platform, primarily through a mobile application, to enable consumers to make purchases anytime and anywhere they are. The online grocery shopping platform being developed by ITTelkom Surabaya is known as ITTS MART. Currently, ITTS MART is still in the prototype development stage and requires usability testing by measuring the Customer Satisfaction Index (CSI) using the e-SERVQUAL model. The results of this study indicate that the Customer Satisfaction Index (CSI) for the ITTS MART application service is 86.20%, signifying that users of the ITTS MART application are highly satisfied with its service. Although the CSI score for the ITTS MART application is already very good, users still express some dissatisfaction with variables such as system availability, privacy, and responsiveness. This is particularly noticeable in indicators like the frequency of application availability for business, obtaining permission before creating a personal account, safeguarding privacy, and accuracy of product descriptions within the application. Therefore, developers of the ITTS MART application should work on improving these aspects to enhance user satisfaction with the application.
Usability Testing of the TUS MART Website by Measuring the Customer Satisfaction Index using the WebQual Model Nurlaela, Norma Septin; Zunaidi, Rizqa Amelia; Chandra, Huki; Putra, Perdana Suteja; Mardhiana, Hawwin; Hidayati, Sri
INOVTEK Polbeng - Seri Informatika Vol. 9 No. 2 (2024): November
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/587tg046

Abstract

Perkembangan pesat teknologi informasi telah mempermudah berbagai tugas bagi pengguna, khususnya melalui akses internet yang lebih mudah via telepon seluler. Lonjakan pengguna internet mobile sebagian besar dipicu oleh popularitas platform media sosial yang berfungsi sebagai aplikasi pertemanan virtual. Selain itu, media sosial juga berfungsi sebagai alat promosi, termasuk untuk mempromosikan aplikasi belanja daring, yang turut berkontribusi pada peningkatan transaksi e-commerce di Indonesia. Aktivitas hidroponik dan akuaponik di Telkom University Surabaya juga telah berkembang dan memasuki tahap panen produk, sehingga diperlukan sebuah platform untuk menjual produk-produk tersebut. Sebuah platform belanja daring dipilih untuk memasarkan produk-produk Telkom University Surabaya, memungkinkan konsumen untuk berbelanja kapan saja dan di mana saja. Platform ini, yang dikembangkan oleh Telkom University Surabaya, disebut TUS MART. Saat ini, TUS MART masih berada pada tahap pengembangan prototipe dan memerlukan uji usabilitas menggunakan Konsep WebQual. Temuan dari penelitian ini menunjukkan bahwa nilai Customer Satisfaction Index (CSI) untuk layanan TUS MART adalah 85,99%, yang mengindikasikan tingkat kepuasan yang tinggi di antara penggunanya.
User Interface and User Experience Design for TUS Mart Sales Report Dashboard Using Design Thinking Method Novika, Norma; Putra, Perdana Suteja; Zunaidi, Rizqa Amelia; Hidayati, Sri; Mardhiana, Hawwin; Chandra, Huki; Nafis, Ali Akbar
INOVTEK Polbeng - Seri Informatika Vol. 9 No. 2 (2024): November
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/dc6gwz52

Abstract

Digital technology is now increasingly developing in the sales sector, facilitating various activities, including buying and selling transactions. One important technology is the dashboard, which is used by buyers to place orders and by sellers to manage transactions and products. Telkom University Surabaya has developed an online shopping platform, TUS Mart, to market hydroponic and aquaponic products that are ready for harvest. In addition to functioning as a sales tool, TUS Mart also needs a dashboard to monitor and manage product stocks more efficiently. This dashboard development research involves several stages, such as understanding user needs through interviews and System Usability Scale (SUS), defining problems, generating solution ideas, and developing prototypes. Testing the prototype with SUS showed an average score of 53.125, indicating marginal performance with an “OK” rating. The findings highlight the need for improvements to the dashboard design to increase user satisfaction. This research also emphasizes the importance of the Design Thinking approach in creating design solutions centered on user needs and improving user experience in online sales systems.
Improving The User Interface of a Dealer Management System (DMS) via Design Thinking: A Case Study at Wuling Motors Indonesia Putra, Perdana Suteja; Brilianti, Grahita Prisca; Istiqomah, Silvi; Aqidawati, Era Febriana; Afraah, Sayyidah Maulidatul
Teknoin Vol. 30 No. 2 (2025)
Publisher : Faculty of Industrial Technology Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/teknoin.vol30.iss2.art3

Abstract

PT SGMW Motor Indonesia (Wuling Motors) has used a Dealer Management System (DMS) for over five years; however, users report a cumbersome interface, non‑functional menus, and suboptimal task efficiency. This study applies a Design Thinking approach (empathize, define, ideate, prototype, test) to redesign the DMS user interface and improve user experience. We conducted interviews in the empathize stage (n=20) to build personas and journey maps, and performed formative usability testing with three user roles—dealer administrators, sales staff, and IT support—(n=9; 3 per role). Usability was evaluated using the System Usability Scale (SUS) and cognitive walkthroughs. Results show a quantitative improvement in usability (SUS: existing = XX.X, prototype = YY.Y; Δ = YY.Y − XX.X), alongside reduced steps for key tasks and clearer navigation. The study contributes a sector‑specific DMS redesign for the Indonesian automotive context and a transparent DT‑based process that other enterprise systems can replicate.
Human-Centered Culinary Packaging Design: A Case of Oryza sativa L. indica Sticker Design Putra, Perdana Suteja; Brillianti, Grahita Prisca; Komariah, Kokom
JUMANTARA: Jurnal Manajemen dan Teknologi Rekayasa Vol 5, No 1 (2026)
Publisher : Institut Teknologi Dirgantara Adisutjipto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28989/jumantara.v5i1.3420

Abstract

Black rice (Oryza sativa L. indica) is increasingly recognized for its nutritional benefits, including high antioxidant content, dietary fiber, and gluten-free properties. However, limited market penetration persists due to unappealing and uninformative packaging. This study aimed to design and validate a packaging sticker prototype for black rice using a human-centered approach. The research employed the design thinking framework—empathize, define, ideate, prototype, and test—with active participation from 20 farmers, 2 sellers, 2 ergonomics experts, and 20 consumers. Insights from stakeholders highlighted the need for branding authenticity, nutritional claims, halal certification, cooking instructions, and visual elements that balance cultural identity with premium appeal. The resulting prototype featured the brand “Beras Hitam Klaten,” clear health claims, preparation guidance, halal and regulatory information, and a balanced color scheme of earthy brown and gold accents. Validation with the USE Questionnaire demonstrated strong usability performance, with average scores of 4.5 for usefulness, 4.6 for satisfaction, 4.4 for ease of use, and 4.7 for ease of learning. Farmers and sellers reported improved confidence in marketing, while consumers appreciated the clarity and trust cues embedded in the design. The study concludes that integrating human-centered design principles into packaging development can significantly enhance product competitiveness for smallholder agribusiness, with implications for broader adoption in local food systems and SME innovation.
Analisis Usability Website Simapres Pemerintah Kabupaten Wonogiri dengan Pendekatan System Usability Scale Putra, Perdana Suteja; Brilianti, Grahita Prisca; Anugerah, Adhe Rizky
Jurnal Teknik Vol 23 No 2 (2025): Jurnal Teknik
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37031/jt.v23i2.556

Abstract

This study aims to evaluate the usability of the Simapres website of the Wonogiri Regency, which is used to manage scholarships for students from state universities in Wonogiri. Usability was assessed using the System Usability Scale (SUS) method, which includes ten statements to measure effectiveness, efficiency, and user satisfaction. The study involved 15 respondents who were scholarship recipients in Wonogiri. The results show that the Simapres website received an average SUS score of 80.3, which falls into the "Acceptable" and "Excellent" categories based on user ratings. Although the website was rated as effective and efficient, some respondents provided suggestions for improvements in features and user interface. This study provides recommendations for system improvements to enhance user experience and the quality of technology-based public services in Wonogiri.
USULAN RANCANGAN PORTABLE LACTATION ROOM DENGAN PENDEKATAN DESIGN THINKING DAN HOUSE OF QUALITY Syahada, Amelia; Putra, Perdana Suteja; Zunaidi, Rizqa Amelia
JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Vol 10, No 2 (2025)
Publisher : STKIP PGRI Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/jipi.v10i2.6179

Abstract

Pemberian ASI eksklusif selama enam bulan pertama kehidupan merupakan hal yang sangat penting untuk memastikan bayi mendapatkan nutrisi yang optimal dan perlindungan terhadap berbagai penyakit. Namun, banyak ibu yang terpaksa menghentikan pemberian ASI eksklusif karena tuntutan pekerjaan dan kurangnya fasilitas ruang menyusui di tempat kerja. Penelitian ini bertujuan untuk mengembangkan solusi portable lactation room sebagai upaya mendukung kelanjutan pemberian ASI eksklusif dan meningkatkan kesejahteraan ibu menyusui di lingkungan kerja. Penelitian ini menggunakan kerangka kerja design thinking dan metode House of Quality (HOQ) untuk mengidentifikasi atribut yang diinginkan oleh pengguna. Data dikumpulkan melalui survei dan wawancara dengan ibu menyusui, kemudian dianalisis untuk mengidentifikasi masalah utama dan kebutuhan pengguna. Prototipe portable lactation room dikembangkan dengan mempertimbangkan aspek kenyamanan, keamanan, dan portabilitas. Prototipe ini diuji dengan menggunakan metode usability testing dengan pendekatan user-based testing, dimana pengguna akhir diundang untuk mencoba dan memberikan umpan balik terhadap produk. Hasil uji menunjukkan bahwa portable lactation room yang disesuaikan dengan antropometri pengguna dapat memberikan kenyamanan dan memenuhi kebutuhan ibu menyusui. Umpan balik dari pengguna akan digunakan untuk melakukan perbaikan dan penyempurnaan desain sebelum produk diluncurkan ke pasar. Portable lactation room diharapkan dapat menjadi solusi untuk mendukung keberlanjutan pemberian ASI eksklusif dan memberikan dampak positif bagi kesehatan bayi dan kesejahteraan ibu. Solusi ini juga dapat membantu perusahaan menunjukkan komitmen mereka terhadap kesejahteraan karyawan dan tanggung jawab sosial.
Analisis Pola Kecacatan dan Kinerja Proses Perakitan Produk Kursi Kuliah Menggunakan Metode Statistical Process Control Aqidawati, Era Febriana; Nugraha, Isna; Khofiyah, Nida An; Istiqomah, Silvi; Putra, Perdana Suteja
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 9 No. 2 (2026): April
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v9i2.56387

Abstract

The furniture manufacturing industry is required to consistently produce products that meet dimensional and functional specifications to minimize rework, scrap, and resource waste. This study applies Statistical Process Control (SPC) to assess the quality performance of lecture chair production in a furniture company. Pareto analysis identified the seat and table board as the main sources of defects. The -R control chart and p and np charts indicate a stable process, and the Cp value (1.01–2.07) indicates that the process is capable. However, the average defect proportion of 0.46 per lot indicates that the defect rate is still operationally high. The data suggests that most quality problems are caused by general process variations related to people, methods, and machines. Therefore, improvements should focus on making work more consistent and better controlling processes. 
Usulan Standardisasi Desain Oblique Approach Booth Dengan Pendekatan Design Thinking Satria Pinandita, Adrianus; Suteja Putra, Perdana; Bayu Baskara, Dominggo
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 5 No. 6 (2024): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2024)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v5i6.2354

Abstract

Oblique  Approach  Booth  (OAB)  merupakan  inovasi  di  bidang  infrastruktur  yang sangat penting karena mampu menyelesaikan masalah over kuota di saat waktu sibuk seperti saat musim mudik lebaran. Seiring dengan meningkatnya kebutuhan Oblique  Approach  Booth  (OAB)  maka  diperlukan  standard  dalam  pembangunan Oblique Approach Booth (OAB). Penelitian ini bertujuan untuk membuat standarisasi dalam pembuatan Oblique Approach Booth (OAB). Terdapat beberapa permasalahan yang dialami dari 10 pengguna Oblique Approach Booth (OAB), 5 pengendara mengeluhkan  bahwa  lebar  gardu  tol  kurang  lebar,  3  pengendara  mengeluhkan bahwa posisi mesin pada Oblique Approach Booth (OAB) tidak nyaman. 2 pengendara yang mengeluhkan mengenai kemiringan Oblique Approach Booth (OAB) tidak standard. Proses pembuatan standarisasi desain Oblique Approach Booth (OAB) dapat menggunakan  framework  Design  Thinking.  Hasil  dari  penelitian  ini  diharapkan dapat digunakan di seluruh Oblique Approach Booth (OAB) di jalan tol Indonesia.
Co-Authors Achmad Fariz Adhe Rizky Anugerah, Adhe Rizky Afraah, Sayyidah Maulidatul Alfansuri, Habib Mirza Amelia Zunaidi, Rizka Anuarita, Betsyeda Frea Aqidawati, Era Febriana Arman Hakim Nasution Betsyeda Frea Anuarita Brilianti, Grahita Prisca Dominggo Bayu Baskara Edwin , Setiawan Fadila , Isnaisi Gita Widi , Bhawika Gogor Arif , Handiwibowo Hamidah, Dwi Nur Azizah Hawwin Mardhiana Huki Chandra Ilma Mufidah Indah, Putri Dwi Julia, Sefira Rachma Kokom Komariah Kurniasari, Yosiana Eka Putri Luthfiansyah, Said Aziz Meidina Nabila Nabila, Meidina Nafie, Harun Stephen Nafis, Ali Akbar Nida An Khofiyah Novika, Norma Nugraha, Isna Nurhalissa, Rahmalia Nurlaela, Norma Septin Purnama, Adhitya Rinda Wahyu Rahaditya Dimas Prihadianto Rahmalia Nurhalissa Reni, Nadlifatin Rizha Nurmila Hilda Rizka Putri, Aurelia Rossy, Daseiya Auriello Said Aziz Luthfiansyah Satria Pinandita, Adrianus Silvi Istiqomah Sri Hidayati Syahada, Amelia Tajtibra, Firli Wulandari, Eka Devi Yulianita, Ika Zunaidi, Rizqa Amelia