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All Journal Jurnal Teknoin Jurnal Ergonomi Indonesia (The Indonesian Journal of Ergonomic) JISI UMJ (Jurnal Integrasi Sistem Industri UMJ) Sistemasi: Jurnal Sistem Informasi Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal Teknologi Sistem Informasi dan Aplikasi JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Comvice : Journal of community service Jurnal Ekonomi Manajemen Sistem Informasi Journal of Digital Marketing and Halal Industry Indonesian Journal of Industrial Engineering & Management Jurnal Pengabdian Masyarakat Aufa (JPMA) Abdimas Awang Long: Jurnal Pengabdian dan Pemberdayaan Masyarakat Journal of Social Research Journal of Management and Digital Business BULLET : Jurnal Multidisiplin Ilmu Jurnal Pengabdian Masyarakat dan aplikasi Teknologi INOVTEK Polbeng - Seri Informatika
Perdana Suteja Putra
ITTelkom Surabaya
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Proposed Dashboard Concept for TUS MART: Enhancing Aquaponic and Hydroponic Sales Management Using the Innovation Canvas Method Putra, Perdana Suteja; Zunaidi, Rizqa Amelia; Hidayati, Sri; Mardhiana, Hawwin; Chandra, Huki; Novika, Norma
Sistemasi: Jurnal Sistem Informasi Vol 13, No 5 (2024): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v13i5.4556

Abstract

The rapid evolution of e-commerce has transformed agricultural operations, prompting Telkom University Surabaya to develop TUS MART, an e-commerce platform designed for managing and selling aquaponic and hydroponic products cultivated by the university. However, TUS MART faces challenges such as inadequate data management, limited user interface intuitiveness, and inefficiencies in sales tracking and customer relationship management. This research proposes a comprehensive dashboard for TUS MART, developed using the Innovation Canvas Method, which aligns with both user needs and business objectives. The methodology involved phases like "Explore," "Ideate," "Market," "Design," and "Value Proposition," ensuring that the dashboard meets essential performance standards while addressing critical risks. The resulting dashboard enhances real-time inventory tracking, sales analytics, and customer management, contributing to TUS MART’s operational efficiency, sustainability, and educational objectives. This study highlights the successful application of innovative design frameworks in developing user-centered e-commerce solutions that integrate technological and agricultural advancements.
Usability Testing of ITTS MART v2.0 through Customer Satisfaction Index (CSI) Measurement using the E-SERVQUAL Model Zunaidi, Rizqa Amelia; Yulianita, Ika; Putra, Perdana Suteja; Mardhiana, Hawwin
Sistemasi: Jurnal Sistem Informasi Vol 13, No 1 (2024): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v13i1.3511

Abstract

The current advancement in information technology brings convenience to users, especially in accessing the internet, including through mobile devices like smartphones. The rapid growth in internet usage, particularly via mobile devices, is driven by the popularity of social media applications as virtual social interaction platforms. In addition to being a means of social interaction, social media also serves as a promotional platform, including for online shopping applications, contributing to the increase in online shopping transactions in Indonesia. At the Telkom University Institute of Technology in Surabaya, hydroponic and aquaponic activities have seen significant development and have reached the stage of product harvesting. Therefore, a platform is needed to market these products. The decision has been made to utilize an online grocery shopping platform, primarily through a mobile application, to enable consumers to make purchases anytime and anywhere they are. The online grocery shopping platform being developed by ITTelkom Surabaya is known as ITTS MART. Currently, ITTS MART is still in the prototype development stage and requires usability testing by measuring the Customer Satisfaction Index (CSI) using the e-SERVQUAL model. The results of this study indicate that the Customer Satisfaction Index (CSI) for the ITTS MART application service is 86.20%, signifying that users of the ITTS MART application are highly satisfied with its service. Although the CSI score for the ITTS MART application is already very good, users still express some dissatisfaction with variables such as system availability, privacy, and responsiveness. This is particularly noticeable in indicators like the frequency of application availability for business, obtaining permission before creating a personal account, safeguarding privacy, and accuracy of product descriptions within the application. Therefore, developers of the ITTS MART application should work on improving these aspects to enhance user satisfaction with the application.
Usability Testing of the TUS MART Website by Measuring the Customer Satisfaction Index using the WebQual Model Nurlaela, Norma Septin; Zunaidi, Rizqa Amelia; Chandra, Huki; Putra, Perdana Suteja; Mardhiana, Hawwin; Hidayati, Sri
INOVTEK Polbeng - Seri Informatika Vol. 9 No. 2 (2024): November
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/587tg046

Abstract

Perkembangan pesat teknologi informasi telah mempermudah berbagai tugas bagi pengguna, khususnya melalui akses internet yang lebih mudah via telepon seluler. Lonjakan pengguna internet mobile sebagian besar dipicu oleh popularitas platform media sosial yang berfungsi sebagai aplikasi pertemanan virtual. Selain itu, media sosial juga berfungsi sebagai alat promosi, termasuk untuk mempromosikan aplikasi belanja daring, yang turut berkontribusi pada peningkatan transaksi e-commerce di Indonesia. Aktivitas hidroponik dan akuaponik di Telkom University Surabaya juga telah berkembang dan memasuki tahap panen produk, sehingga diperlukan sebuah platform untuk menjual produk-produk tersebut. Sebuah platform belanja daring dipilih untuk memasarkan produk-produk Telkom University Surabaya, memungkinkan konsumen untuk berbelanja kapan saja dan di mana saja. Platform ini, yang dikembangkan oleh Telkom University Surabaya, disebut TUS MART. Saat ini, TUS MART masih berada pada tahap pengembangan prototipe dan memerlukan uji usabilitas menggunakan Konsep WebQual. Temuan dari penelitian ini menunjukkan bahwa nilai Customer Satisfaction Index (CSI) untuk layanan TUS MART adalah 85,99%, yang mengindikasikan tingkat kepuasan yang tinggi di antara penggunanya.
User Interface and User Experience Design for TUS Mart Sales Report Dashboard Using Design Thinking Method Novika, Norma; Putra, Perdana Suteja; Zunaidi, Rizqa Amelia; Hidayati, Sri; Mardhiana, Hawwin; Chandra, Huki; Nafis, Ali Akbar
INOVTEK Polbeng - Seri Informatika Vol. 9 No. 2 (2024): November
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/dc6gwz52

Abstract

Digital technology is now increasingly developing in the sales sector, facilitating various activities, including buying and selling transactions. One important technology is the dashboard, which is used by buyers to place orders and by sellers to manage transactions and products. Telkom University Surabaya has developed an online shopping platform, TUS Mart, to market hydroponic and aquaponic products that are ready for harvest. In addition to functioning as a sales tool, TUS Mart also needs a dashboard to monitor and manage product stocks more efficiently. This dashboard development research involves several stages, such as understanding user needs through interviews and System Usability Scale (SUS), defining problems, generating solution ideas, and developing prototypes. Testing the prototype with SUS showed an average score of 53.125, indicating marginal performance with an “OK” rating. The findings highlight the need for improvements to the dashboard design to increase user satisfaction. This research also emphasizes the importance of the Design Thinking approach in creating design solutions centered on user needs and improving user experience in online sales systems.
Design of a Car Rental Application User Interface Using Design Thinking and Kansei Engineering Approaches Putra, Perdana Suteja; Oktavio, Reinanrd Dustin; Zunaidi, Rizqa Amelia
Journal of Social Research Vol. 4 No. 12 (2025): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v4i11.2874

Abstract

In the growing industry 4.0, transportation is one of the important things in the development of human life, both social, cultural, political and means of mobility. The mode of transportation that can be used in meeting operational needs is a car. Cars can carry more passengers so that reaching the destination is more effective. During the rainy season, cars are preferred because they are more flexible and not afraid of being exposed to rain. In the era of technological advances, various business fields use applications to increase their customer reach, including car rental service companies. Companies that have mobile application platforms are considered more practical and flexible by users. The purpose of this research is to design the user interface of car rental mobile apps that can be tailored to pengguna feelings and to test the usability of the car rental mobile apps user interface design. The method used is design thinking as a framework and kansei engineering to translate the emotions of application users, as well as using the system usability scale for usage testing. The results of this study based on partial component analysis obtained two user interface designs formed based on the design elements that have been made. The results of the design were tested on performance matrics and System Usability Scale (SUS). It was found that concept one was the best with an effective value of 100%, an efficient value of 34.8 seconds (scenario one) and 33.1 (scenario 2). eror value of one and with an SUS value of 90.
Improving The User Interface of a Dealer Management System (DMS) via Design Thinking: A Case Study at Wuling Motors Indonesia Putra, Perdana Suteja; Brilianti, Grahita Prisca; Istiqomah, Silvi; Aqidawati, Era Febriana; Afraah, Sayyidah Maulidatul
Teknoin Vol. 30 No. 2 (2025)
Publisher : Faculty of Industrial Technology Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/teknoin.vol30.iss2.art3

Abstract

PT SGMW Motor Indonesia (Wuling Motors) has used a Dealer Management System (DMS) for over five years; however, users report a cumbersome interface, non‑functional menus, and suboptimal task efficiency. This study applies a Design Thinking approach (empathize, define, ideate, prototype, test) to redesign the DMS user interface and improve user experience. We conducted interviews in the empathize stage (n=20) to build personas and journey maps, and performed formative usability testing with three user roles—dealer administrators, sales staff, and IT support—(n=9; 3 per role). Usability was evaluated using the System Usability Scale (SUS) and cognitive walkthroughs. Results show a quantitative improvement in usability (SUS: existing = XX.X, prototype = YY.Y; Δ = YY.Y − XX.X), alongside reduced steps for key tasks and clearer navigation. The study contributes a sector‑specific DMS redesign for the Indonesian automotive context and a transparent DT‑based process that other enterprise systems can replicate.
Co-Authors Achmad, Fariz Afraah, Sayyidah Maulidatul Alfansuri, Habib Mirza Amelia Zunaidi, Rizka Anuarita, Betsyeda Frea Aqidawati, Era Febriana Arman Hakim Nasution Betsyeda Frea Anuarita Brilianti, Grahita Prisca Dominggo Bayu Baskara Edwin , Setiawan Fadila , Isnaisi Gita Widi , Bhawika Gogor Arif , Handiwibowo Hamidah, Dwi Nur Azizah Hawwin Mardhiana Huki Chandra Ilma Mufidah Indah, Putri Dwi Julia, Sefira Rachma Kurniasari, Yosiana Eka Putri Luthfiansyah, Said Aziz Meidina Nabila Nabila, Meidina Nafie, Harun Stephen Nafis, Ali Akbar Novika, Norma Nurhalissa, Rahmalia Nurlaela, Norma Septin Oktavio, Reinanrd Dustin Purnama, Adhitya Rinda Wahyu Rahaditya Dimas Prihadianto Rahmalia Nurhalissa Reni, Nadlifatin Rizha Nurmila Hilda Rizka Putri, Aurelia Rossy, Daseiya Auriello Said Aziz Luthfiansyah Satria Pinandita, Adrianus Silvi Istiqomah Sri Hidayati Syahada, Amelia Tajtibra, Firli Wulandari, Eka Devi Yulianita, Ika Zunaidi, Rizqa Amelia