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All Journal International Journal of Electrical and Computer Engineering Indonesian Journal of Business and Entrepreneurship (IJBE) Jurnal Ilmiah Teknik Industri Jurnal IPTEK Sistemasi: Jurnal Sistem Informasi Journal of Industrial Engineering Management INTEGER: Journal of Information Technology MIND (Multimedia Artificial Intelligent Networking Database) Journal Jurnal Mantik Jusikom: Jurnal Sistem Informasi Ilmu Komputer Jurnal Sistem informasi dan informatika (SIMIKA) Zonasi: Jurnal Sistem Informasi Journal of Digital Marketing and Halal Industry INOVTEK Polbeng - Seri Informatika
Hawwin Mardhiana
Telkom University
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering

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Kerangka Konseptual Kepuasan Pelanggan terhadap Jasa Transportasi Online Go Ride menggunakan Service Quality Mardhiana, Hawwin
INTEGER: Journal of Information Technology Vol 4, No 2: September 2019
Publisher : Fakultas Teknologi Informasi Institut Teknologi Adhi Tama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (175.619 KB) | DOI: 10.31284/j.integer.2019.v4i2.692

Abstract

Customer satisfaction in organizations is one of the critical succes factors for developing organizations.  To improve the quality of services, an organization must know customer satisfaction with the services provided by the organization. This study aims to present a conceptual framework that is used to analyze factors that affect service quality, customer loyalty and intention to repurchase or reuse online transportation services, Go-Ride. A conceptual framework proposed to measure Go-Ride customer satisfaction and its impact on customer loyalty and intention to repurchase. Starting from analyzing what is expected and what is felt by customer when the customer use these services with Servqual Method. This conceptual framework allows stakeholders in online transportation Go-Ride to understand customer and measure the quality of services. Conceptual Framework also can be used to set strategy and decision making improve the quality of customer services. In this study the transportation service provider can also divide customers into various categories, so the organization know how to position itself in the future that can be compared to quality of service with the competitors.Keywords : Go-Ride, Servqual, Customer Satisfaction, Servqual, Customer Loyalty, Intention to repurchase
Pengaruh Budaya Organisasi Terhadap Kualitas Informasi Berdampak pada Individu Organisasi ASFARI, ULLY; MARDHIANA, HAWWIN; DERI, SUBA
MIND Journal Vol 4, No 1 (2019): MIND Journal
Publisher : Institut Teknologi Nasional Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (256.835 KB) | DOI: 10.26760/mindjournal.v4i1.01-12

Abstract

Budaya organisasi mempunyai peran terhadap kualitas sebuah informasi. Tidaksedikit organisasi yang menganut budaya tradisional (bapakisme) dalam operasionalkesehariannya. Bapakisme adalah istilah budaya tradisional yang didominasi olehkekuasaan pimpinan. Hal ini menjadi menarik saat sebuah budaya mampumembentuk pola kerja suatu organisasi. Pada penelitian ini menunjukan bahwabudaya bapakisme berpengaruh terhadap dampak individual suatu organisasi.Metode penelitian yang dilakukan secara kualitatif dan kuantitatif. Hal ini dilakukanuntuk mengetahui dampak budaya bapakisme di Indonesia khususnya di organisasiyang dekat dengan masyarakat. Posyandu didirikan tahun 1984 menjadi objekpendukung penelitian karena merupakan organisasi yang masih aktif hingga saat ini.Posyandu dianggap mengalami perpindahan antara budaya tradisional dan modern.Penelitian ini berkontribusi dalam menjelaskan faktor apa saja yang berpengaruh daribudaya bapakisme terhadap dampak individu di organisasi. Hasil dari penelitian iniadalah budaya bapakisme, kualitas informasi, kualitas sistem, kepuasan penggunamempunyai pengaruh terhadap dampak individual.
3D Virtual prototyping dalam Perbaikan Desain Fasilitas Tempat Kerja: Studi Kasus CV. XYZ Muttaqin, Benazir Imam Arif; Asfari, Ully; Mardhiana, Hawwin; Shamaradewa, Shanggabuana Adhitya; Dawangga, Gagas Putra
Jurnal IPTEK Vol 25, No 1 (2021)
Publisher : LPPM Institut Teknologi Adhi Tama Surabaya (ITATS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31284/j.iptek.2021.v25i1.1164

Abstract

Seperti yang kita ketahui, tata letak fasilitas merupakan hal yang sangat penting karena berpengaruh terhadap produktivitas kerja. Di industri manufaktur, perancangan dan optimasi tata letak fasilitas umumnya dilakukan dengan pendekatan facility layout planning berdasarkan kriteria ongkos material handling. Pendekatan tersebut memiliki beberapa kelemahan, salah satunya adalah bias terkait jarak dan kurang mempertimbangkan faktor lain seperti faktor psikologis dan perspektif dari pengguna/operator. Virtual reality (VR) dan 3D Virtual prototyping adalah salah satu pendekatan terkini yang dimanfaatkan dalam perancangan dan optimasi tata letak fasilitas. Penelitian ini adalah tahap awal dari pengembangan prosedur perancangan tempat kerja secara virtual dengan mengintegrasikan pendekatan facility layout planning dan simulasi VR. Penelitian ini menggunakan data empirik yang diperoleh dari studi kasus pada salah satu perusahaan manufaktur yang bergerak di bidang usaha konveksi. Hasil dari penelitian ini berupa 3D Virtual prototyping dari rancangan tata letak fasilitas yang nantinya akan dievaluasi menggunakan simulasi VR.
Implementation of Importance-Performance Analysis on Integrated Information System Institut Teknologi Telkom Purwokerto Dina Rachmawaty; Achmad Zaki Yamani; Famila Dwi Winati; Hawwin Mardhiana
Jurnal Ilmiah Teknik Industri Vol. 20, No. 2, December 2021
Publisher : Department of Industrial Engineering Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jiti.v20i2.15600

Abstract

Improving information systems is essential to increase user satisfaction which then has a positive impact on the institution. This study aims to measure the importance and performance of website service quality attributes on the i-Gracias ITTP using Importance Performance Analysis. This study integrate e-ServQual and WebQual to measure the level of student satisfaction with i-Gracias as a web-based information system service comprehensively. Generally, the satisfaction score shows that the performance of quality attributes does not meet the expectations of students as users. Of the 30 quality attributes measured, there is one attribute in quadrant I, 12 in quadrant II, 13 in quadrant III, and 3 in quadrant IV. The attributes that describe the fundamental functions of i-Gracias as an online service system are efficiency, security, fulfillment, information quality, and accessibility. The next priority for improvement for i-Gracias is efficiency improvement and process simplification.
3D Virtual prototyping dalam Perbaikan Desain Fasilitas Tempat Kerja: Studi Kasus CV. XYZ Benazir Imam Arif Muttaqin; Ully Asfari; Hawwin Mardhiana; Shanggabuana Adhitya Shamaradewa; Gagas Putra Dawangga
Jurnal IPTEK Vol 25, No 1 (2021)
Publisher : LPPM Institut Teknologi Adhi Tama Surabaya (ITATS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31284/j.iptek.2021.v25i1.1164

Abstract

Seperti yang kita ketahui, tata letak fasilitas merupakan hal yang sangat penting karena berpengaruh terhadap produktivitas kerja. Di industri manufaktur, perancangan dan optimasi tata letak fasilitas umumnya dilakukan dengan pendekatan facility layout planning berdasarkan kriteria ongkos material handling. Pendekatan tersebut memiliki beberapa kelemahan, salah satunya adalah bias terkait jarak dan kurang mempertimbangkan faktor lain seperti faktor psikologis dan perspektif dari pengguna/operator. Virtual reality (VR) dan 3D Virtual prototyping adalah salah satu pendekatan terkini yang dimanfaatkan dalam perancangan dan optimasi tata letak fasilitas. Penelitian ini adalah tahap awal dari pengembangan prosedur perancangan tempat kerja secara virtual dengan mengintegrasikan pendekatan facility layout planning dan simulasi VR. Penelitian ini menggunakan data empirik yang diperoleh dari studi kasus pada salah satu perusahaan manufaktur yang bergerak di bidang usaha konveksi. Hasil dari penelitian ini berupa 3D Virtual prototyping dari rancangan tata letak fasilitas yang nantinya akan dievaluasi menggunakan simulasi VR.
USABILITY TESTING OF THE ONLINE PLATFORM FOR SELLING FOODSTUFFS IN INDONESIA Rizqa Amelia Zunaidi; Adek Dhea Resmi Purbantari; Hawwin Mardhiana
Journal of Industrial Engineering Management Vol 6, No 3 (2021): Journal of Industrial Engineering Management Vol. 6 No. 3
Publisher : Center for Study and Journal Management FTI UMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33536/jiem.v6i3.948

Abstract

Seiring dengan peningkatan jumlah pengguna internet di Indonesia, transaksi jual beli produk secara daring turut meningkat, termasuk salah satunya melalui e-commerce . Saat ini, kegiatan jual beli daring juga sudah mencakup banyak produk, salah satunya bahan pangan mentah, seperti sayur mayur, buah, bahan pokok, dan lain sebagainya. Pandemi juga menjadi salah satu alasan masyarakat tidak berbelanja bahan pangan mentah secara luring di pasar. Berbagai macam platform atau e-commerce turut mendukung jual beli bahan pangan mentah secara daring, baik berbasis laman situs maupun aplikasi ponsel.Usabilitas laman situs maupun aplikasi ponsel merupakan faktor penting untuk mendukung kualitas layanan jual beli daring.  Oleh sebab itu, diperlukan penelitian mengenai usabilitas platform aplikasi jual beli bahan pangan mentah. Penelitian ini mengukur gap antara harapan dan realitas yang dirasakan oleh responden menggunakan enam dimensi kualitas situs atau aplikasi, yaitu Web Appearance, Entertainment, Informational Fit-To-Task, Transaction Capability, Response Time, Trust, serta satu dimensi tambahan, yakni Government Policy yang diperlukan dalam sebuah situs atau aplikasi. Dari penelitian ini didapatkan hasil bahwa dari ketujuh dimensi, terdapat enam dimensi yang menunjukkan gap signifikan antara harapan dan realita yang dirasakan oleh responden, dengan gap terbesar ditunjukkan oleh dimensi Government Policy, Web Appearance, dan Informational Fit-To-Task.
Kerangka Konseptual Kepuasan Pelanggan terhadap Jasa Transportasi Online Go Ride menggunakan Service Quality Hawwin Mardhiana
INTEGER: Journal of Information Technology Vol 4, No 2: September 2019
Publisher : Fakultas Teknologi Informasi Institut Teknologi Adhi Tama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31284/j.integer.2019.v4i2.692

Abstract

Customer satisfaction in organizations is one of the critical succes factors for developing organizations.  To improve the quality of services, an organization must know customer satisfaction with the services provided by the organization. This study aims to present a conceptual framework that is used to analyze factors that affect service quality, customer loyalty and intention to repurchase or reuse online transportation services, Go-Ride. A conceptual framework proposed to measure Go-Ride customer satisfaction and its impact on customer loyalty and intention to repurchase. Starting from analyzing what is expected and what is felt by customer when the customer use these services with Servqual Method. This conceptual framework allows stakeholders in online transportation Go-Ride to understand customer and measure the quality of services. Conceptual Framework also can be used to set strategy and decision making improve the quality of customer services. In this study the transportation service provider can also divide customers into various categories, so the organization know how to position itself in the future that can be compared to quality of service with the competitors.Keywords : Go-Ride, Servqual, Customer Satisfaction, Servqual, Customer Loyalty, Intention to repurchase
Framework Development for The Assessment of The Supply Chain Resilience Using The House of Risk Abduh Sayid Albana; Rahaditya Dimas Prihadianto; Hawwin Mardhiana
Indonesian Journal of Business and Entrepreneurship (IJBE) Vol. 8 No. 2 (2022): IJBE, Vol. 8 No. 2, May 2022
Publisher : School of Business, IPB University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/ijbe.8.2.304

Abstract

The COVID-19 pandemic has created uncertainty and disruptions in Supply Chain (SC), which has caused many researchers to re-study Supply Chain Risk Management (SCRM) to deal with risks due to the pandemic. Moreover, the direction of post-pandemic SCRM research is more toward Supply Chain Resilience (SCRes) which is the ability of a supply chain to prepare for disruptions and return to normalcy. Many researchers have started researching SCRes to carry out SC recovery measures. However, research on the quantification of SCRes is still rare and is an opportunity. One of the risk quantification methods in the SCRM field is the House of Risk (HoR). This study develops a SCRes assessment framework with the help of the HoR. HoR has two stages, namely: HoR1 for identifying the risks and HoR2 for mitigating the risks. In this study, one step was added, namely the level assessment stage of resilience. The resilience profile is calculated based on the risk map and mitigation plan. This study succeeded in providing a framework for assessing the level of resilience using the help of HoR. Meanwhile, only an illustrative case study is used. Our future research is on how to apply the proposed resilience assessment framework to a real case. Keywords: supply chain, risk management, supply chain resilience, house of risk, framework
Pengaruh Budaya Organisasi Terhadap Kualitas Informasi Berdampak pada Individu Organisasi ULLY ASFARI; HAWWIN MARDHIANA; SUBA DERI
MIND (Multimedia Artificial Intelligent Networking Database) Journal Vol 4, No 1 (2019): MIND Journal
Publisher : Institut Teknologi Nasional, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26760/mindjournal.v4i1.01-12

Abstract

ABSTRAK Budaya organisasi mempunyai peran terhadap kualitas sebuah informasi. Tidak sedikit organisasi yang menganut budaya tradisional (bapakisme) dalam operasional kesehariannya. Bapakisme adalah istilah budaya tradisional yang didominasi oleh kekuasaan pimpinan. Hal ini menjadi menarik saat sebuah budaya mampu membentuk pola kerja suatu organisasi. Pada penelitian ini menunjukan bahwa budaya bapakisme berpengaruh terhadap dampak individual suatu organisasi. Metode penelitian yang dilakukan secara kualitatif dan kuantitatif. Hal ini dilakukan untuk mengetahui dampak budaya bapakisme di Indonesia khususnya di organisasi yang dekat dengan masyarakat. Posyandu didirikan tahun 1984 menjadi objek pendukung penelitian karena merupakan organisasi yang masih aktif hingga saat ini. Posyandu dianggap mengalami perpindahan antara budaya tradisional dan modern. Penelitian ini berkontribusi dalam menjelaskan faktor apa saja yang berpengaruh dari budaya bapakisme terhadap dampak individu di organisasi. Hasil dari penelitian ini adalah budaya bapakisme, kualitas informasi, kualitas sistem, kepuasan pengguna mempunyai pengaruh terhadap dampak individual.Kata kunci: budaya organisasi, bapakisme, kualitas informasi, kualitas sistem, kepuasan pengguna, dampak individualABSTRACT Organizational culture has a role in the quality of information. Not a few organizations that embrace traditional culture (bapakism) in their daily operations. Bapakism is a traditional term issued by the authorities. This becomes interesting when a culture makes work patterns of an organization. In this study shows the father's culture of individuals who represent organizations. The research method was conducted qualitatively and quantitatively. This is done to find out the influence of bapakism culture in Indonesia, especially in organizations close to the community. Posyandu was established in 1984 as a supporting object of research because it is an organization that is still active today. Considered as a substitute for traditional and modern traditions. This research contributes to explain what factors support the culture of bapakism on the influence of individuals in the organization. The results of this research are bapakism culture, information quality, system quality, user satisfaction related to individual influence.Keywords: Organizational culture, bapakism, information quality, system quality, user satisfaction, individual impact
Comparison study of transfer function and artificial neural network for cash flow analysis at Bank Rakyat Indonesia Anifatul Faricha; Siti Maghfirotul Ulyah; Rika Susanti; Hawwin Mardhiana; Muhammad Achirul Nanda; Ilma Amira Rahmayanti; Christopher Andreas
International Journal of Electrical and Computer Engineering (IJECE) Vol 12, No 6: December 2022
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijece.v12i6.pp6635-6644

Abstract

The cash flow analysis is essential to examine the economic flows in the financial system. In this paper, the financial dataset at Bank Rakyat Indonesia was used, it recorded the sources of cash inflow and outflow during a particular period. The univariate time series model like the autoregressive and integrated moving average is the common approach to build the prediction based on the historical dataset. However, it is not suitable to estimate the multivariate dataset and to predict the extreme cases consisting of nonlinear pairs between independent-dependent variables. In this study, the comparison of using two types of models i.e., transfer function and artificial neural network (ANN) were investigated. The transfer function model includes the coefficient of moving average (MA) and autoregressive (AR), which allows the multivariate analysis. Furthermore, the artificial neural network allows the learning paradigm to achieve optimal prediction. The financial dataset was divided into training (70%) and testing (30%) for two types of models. According to the result, the artificial neural network model provided better prediction with achieved root mean square error (RMSE) of 0.264897 and 0.2951116 for training and testing respectively.
Co-Authors Abduh Sayid Albana Achmad Zaki Yamani Adek Dhea Resmi Purbantari Agnesita, Adelia Desi Ahmad Ihsan Fuady Alifiansyah Arrizqy Hidayat Anifatul Faricha Aris Kusumawati Aulia, Dina Avifa Benazir Imam Arif Muttaqin Christi, Vanessa Christopher Andreas Dawangga, Gagas Putra DERI, SUBA Dina Rachmawati Dina Rachmawaty Famila Dwi Winati Familia Dwi Winati Fidelia Adinda Syafani Gagas Putra Dawangga Hamidah, Dwi Nur Azizah Huki Chandra Ilma Amira Rahmayanti Kartika Gianina Tileng Lenny Rosita Ma'ruf, Amar Muhammad Ilham Alhari Nafis, Ali Akbar Nanda, Muhammad Achirul Novika, Norma Nurlaela, Norma Septin Perdana Suteja Putra Poerwanto, Annisaa Putri Prameswari Rahaditya Dimas Prihadianto Raulia Riski Rika Susanti Shamaradewa, Shanggabuana Adhitya Shanggabuana Adhitya Shamaradewa Siti Maghfirotul Ulyah Sri Hidayati SUBA DERI Ully Asfari Wan Azizah Sri Nuraini Wulandari, Eka Devi Yulianita, Ika Zunaidi, Rizqa Amelia