Article Per Year (5 Year)
p-Index From 2020 - 2025
1.836
P-Index
This Author published in this journals
All Journal Jurnal Ekuivalensi GANDRUNG: Jurnal Pengabdian Kepada Masyarakat Jurnal Kolaboratif Sains Jurnal WIDYA LAKSMI (Jurnal Pengabdian Kepada Masyarakat) Nanggroe: Journal Of Scholarly Service ULINA: Jurnal Pengabdian kepada Masyarakat Nanggroe: Journal of Scholarly Service Jurnal Pengabdian Masyarakat Mandira Cendikia (JPKM-MC) Journal of Business Integration Competitive
Devia Febrina
Institut Bisnis Informasi Teknologi Dan Bisnis
Religion Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Other

Published : 11 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Journal of Business Integration Competitive

 1 
Service Quality and Customer Satisfaction in Ethnic Cuisine: Insights from a Nasi Kebuli Restaurant in Indonesia Puspita Dewi; Ratih Amelia; Devia Febrina; Jimmy Kelana; Debora Tambunan
Journal of Business Integration Competitive Vol. 1 No. 2 (2025): Journal of Business Integration Competitive
Publisher : Yayasan Bina Bisnis Nusantara Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64276/jobic.v1i2.16

Abstract

This study explores the influence of service quality on customer satisfaction at Rumah Makan Nasi Kebuli in Pangkalan Brandan, Indonesia. Utilizing a quantitative research approach, data were gathered through observations, questionnaires, and interviews with a selected portion of the restaurant’s customer base. The analysis employed simple linear regression using statistical software. The results indicate a significant and positive relationship between service quality and customer satisfaction. Service quality was found to be a dominant factor influencing satisfaction levels, with most of the variation in customer satisfaction explained by this variable. The findings highlight the crucial role of service quality in shaping the overall dining experience. It is recommended that the restaurant management continue to prioritize service quality improvements as a strategic effort to enhance customer loyalty and attract more visitors.
Co-Authors Abdul Aziz Adi Harianto Agus Susanto Agus Susanto Ahmad Fadli Albert Albert Albert Albert Debora Tambunan Djohan, Deva Duffin Ester Harahap, Taufiq Heni Pujiastuti Ika Puspa Satriany Jimmy Kelana Jung Jung Sen Kuandi Chandra Manda Dwipayani Bhastary Martin Mega Sanjaya Novirsari, Emma Puspita Dewi Rafika Sari Br Sembiring Ratih Amelia Robin Robin Robin, Robin Satriany, Ika Puspa Sen, Jung Susamto S Tamba, Iventura Thamrin Thamrin Tina Linda Tina Linda Viktor Saputra Ginting Wijaya, Elyzabeth