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Muhammad Riski, Muhammad
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Journal : MDP Student Conference

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Perancangan Helpdesk Pada Balai Pengelola Kereta Api Ringan Sumatera Selatan Riski, Muhammad; Purwani, Fenny; Ipandy, Ahkmad
MDP Student Conference Vol 3 No 1 (2024): The 3rd MDP Student Conference 2024
Publisher : Universitas Multi Data Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35957/mdp-sc.v3i1.7203

Abstract

The South Sumatra Light Railway Management Center (BPKARSS) which is responsible for transportation services in South Sumatra Province has problems in managing manual complaints, problems, and reports. This study aims to design a helpdesk system using the UML Prototype and Modeling method to improve the efficiency of BPKARSS internal services. The research focused on the design of the helpdesk system as the main solution to handle complaints and reports at BPKARSS, With the UML Prototype and Modeling approach, this design aims to increase responsiveness to employee requests and solve problems quickly and structured. The Prototype method allows identification of design needs and improvements before full implementation, while UML Modeling describes the structure and behavior of the system, The results of this study are in the form of a Prototype Helpdesk design which is expected to overcome obstacles in managing complaints and manual problems at BPKARSS. It is expected that this design will improve the efficiency of handling internal problems with a focus on integrating responsive and structured solutions for employees.
Co-Authors Abdul Wahab Aditya Chandra, Aditya Aliza Anggraini, Nur anto, sukri Ari Yanuar, Ari Ariyani, Silva Arundina, Asyifa Budi Santosa Budi Santosa Cahyani, Widya Christmas, Andreas Fajar Dhelcia Bayumi, Karina Elvira Destiansari Husnatarina, Fitria Ichsan Diarsyad, Muhammad Innayatullah, Fatiah Ipandy, Ahkmad Izzati, Nurul Jasiah Jasiah Khoerulnisa, Amelia Ludang, Ribka Febiola Agus Muhammad Ari, Tommy Nasir, Darmae Nurfadhillah, Septy Okta Cahyaningrum, Alya Rahmi Susanti Riflia, Wita Rita Desiasni Riyanto Riyanto S. Mooduto, Wiliam Indra Saiful Anwar Satrya Wibowo, Agus Septiana, Resma Sitti Rahmah Suhada , Dedy Sukarsih . Syahida, Salwa Tri Wintolo Apoko Umbing , Golda Belladonna Yenny Anwar Yeremi, Ryant Nicolas Hasiholan Yulianti, Rica Yuniati, Ade Zahra, Rahmiy Safira Az