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All Journal MBR (Management and Business Review) Jurnal Ilmiah Dikdaya Journal Of Management Science (JMAS) Jurnal Mantik JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) eCo-Buss Jurnal Ilmiah Sains dan Teknologi (SAINTEK) JIIP (Jurnal Ilmiah Ilmu Pendidikan) Enrichment : Journal of Management ATRABIS: Jurnal Administrasi Bisnis (e-Journal) Jurnal Manajemen Jurnal Administrasi Bisnis Indonesia Auditing Research Journal
Haerofiatna
Universitas Primagraha
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Mathematics Physics Social Sciences Other

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The influence of response timeliness and work motivation on service quality and its influence on the number of patient visits at serang city regional hospital Kurnia Fitri, Ratu Pipit; Malik, Abdul; Rusmana, Asep Unang; Chaidir, Jhon; Haerofiatna, Haerofiatna
Enrichment : Journal of Management Vol. 15 No. 6 (2026): Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v15i6.2456

Abstract

This study aims to examine the influence of response time accuracy and work motivation on service quality, as well as the effect of service quality on the number of patient visits at the Regional Public Hospital of Serang City. A quantitative research approach was employed to achieve these objectives. The data analysis technique used was multiple regression analysis to measure the relationships between response time accuracy and work motivation with service quality, and subsequently the effect of service quality on patient visits. The research population consisted of 7,669 individuals associated with the Regional Public Hospital of Serang City. Using a disproportionate stratified random sampling technique, a total of 381 respondents were selected as the research sample. The results of the study indicate that response time accuracy accounts for 15.98%, work motivation for 22.89%, service quality for 20.12%, and patient visits for 20.40%. Furthermore, the magnitude of the influence of response time accuracy on service quality is 0.285, while the influence of work motivation on service quality is 0.281. In addition, service quality has an influence of 0.519 on the number of patient visits. These values indicate that the effects fall within the low to moderate category. The hypothesis testing results show that response time accuracy and work motivation jointly influence service quality with a hypothesis acceptance level of 11.4%. Meanwhile, the joint influence of response time accuracy and work motivation on patient visits reaches a hypothesis acceptance level of 20.7%.
The influence of transformational leadership style and organizational culture on employee performance through job satisfaction as an intervening variable Fathorrahman, Fathorrahman; Salam, Nurdiana; Maryati, Maryati; Hidayat, Sholeh; Haerofiatna, Haerofiatna
Indonesia Auditing Research Journal Vol. 15 No. 1 (2026): Auditing, Finance, IT Plan, IT Governance, Risk
Publisher : Institute of Accounting Research and Novation (IARN)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/arj.v15i1.583

Abstract

This study looks at how organizational culture and transformational leadership style affect worker performance at PT Chandra Asri Pacific Tbk, using job satisfaction as an intervening variable. Purposive sampling was used to pick 81 employees for the study, which takes a quantitative approach utilizing a survey method. Multiple regression and path analysis approaches were used to examine the data, which were gathered using structured questionnaires. The findings show that corporate culture and transformational leadership significantly and favorably affect workers' job satisfaction. Additionally, employee performance is directly and significantly impacted by these factors. The association between organizational culture and performance was shown to be partially mediated by job satisfaction, which also had a substantial impact on employee performance. However, the association between transformative leadership and employee performance is not mediated by work happiness. These results imply that strong corporate cultures and effective leadership techniques are essential for improving worker performance, both directly and indirectly. The study highlights the importance of strengthening leadership quality, fostering a supportive organizational culture, and improving employee satisfaction to achieve sustainable organizational performance. The results provide practical implications for management in formulating human resource strategies aimed at improving productivity and organizational effectiveness in highly competitive industrial environments.
The influence of job promotion, work motivation and preventive work discipline on employee performance in the regional secretariat Serang Regency Ningsih, Dwi Meilinda Ayu; Ardiyanto, Achmad Adi; Widiyawati, Ida; Haerofiatna, Haerofiatna; Imron, Ali
Indonesia Auditing Research Journal Vol. 15 No. 1 (2026): Auditing, Finance, IT Plan, IT Governance, Risk
Publisher : Institute of Accounting Research and Novation (IARN)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/arj.v15i1.584

Abstract

This study examines the influence of job promotion, work motivation, and preventive work discipline on employee performance at the Regional Secretariat of Serang Regency. The study used a quantitative method with a survey that included 98 civil servants as participants. Information was gathered through questionnaires and examined using multiple linear regression. The findings show that job promotions do not greatly influence employee performance, implying that promotion policies by themselves are not enough to boost performance unless they are backed by fair and transparent systems. On the other hand, work motivation is found to positively and significantly impact employee performance, highlighting the importance of internal drive, recognition, and encouragement in enhancing work outcomes. Preventive work discipline also shows a significant positive influence, reflecting the role of self-discipline, compliance with regulations, and responsibility in supporting optimal performance. Simultaneously, job promotion, work motivation, and preventive work discipline significantly affect employee performance, with the model explaining 49.8% of performance variance. These findings indicate that strengthening motivation and preventive discipline is more effective in improving employee performance than relying solely on structural promotion. The study contributes to human resource management practices in the public sector by emphasizing the importance of motivational and behavioral factors in enhancing organizational performance.
Co-Authors Abdul Malik Abdul Wahid Alfarizi Alam, Surya Ali Imron Ardiyanto, Achmad Adi Arifudin, Amir Budianda, Sherly Indria Chaidir, Jhon Chaidir, John Dedeh Kurniasih Dewi Kania, Dewi Dian Wirtadipura Didit Haryadi DIDIT SUGIHARTO - A01109170 Endang Kusnadi Fathorrahman Fathorrahman, Fathorrahman Gusti Didit Friyadi B31109125 Henny Setiani Hidayat, Sholeh I Gusti Agung Komang Diafari Djuni Hartawan Ida Widiyawati Khairuddin, Henri khusnul khotimah Kurnia Fitri, Ratu Pipit Mardani Mardani Maryati Maryati Maulina, Ratu Namira Mohamad Irfan, Mohamad Ningsih, Dwi Meilinda Ayu Norman Yachya Nur Ainiyah Dini Rizki Nur ‘Azah Nurhasanah, Ratu Linda Nurjaya Nurjaya Rahayu, Bayu Astapati Rahmat Gunawan Rozi, Achmad Rusmana, Asep Unang Salam, Nurdiana Sambodo, Dimas Ardianto Dwi Setyowati, Ani Sumarjo, Wahid Surati, Yayu Syaechurodji, Syaechurodji Tajudin Tajudin W. Wahyudi Wahid Sumarjo Wahyudi Wahyudi