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All Journal Journal of Economic, Bussines and Accounting (COSTING) International Journal of Economics Development Research (IJEDR) Management Studies and Entrepreneurship Journal (MSEJ) JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi)
Donny Dharmawan
Universitas Krisnadwipayana
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Analysis Of The Influence Of Customer Satisfaction, Customer Value And Service Quality On Customer Loyalty Of State-Owned Bank In Indonesia Zunan Setiawan; Donny Dharmawan; Loso Judijanto; Ita Nurcholifah; Suryani
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 9 No. 6 (2023): Desember 2023
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v9i6.1683

Abstract

This study set out to examine how customer value and service quality affect customer satisfaction and how that affects customer loyalty. Purposive sampling is used in this study to choose 100 respondents who are bank clients who establish accounts in the regional offices in some big cities in Indoensia with a minimum account opening age of one year. The path analysis approach and the Sobel test are used in this study to assess the impact of intervening factors. The results of this study show that while customer value influences both customer happiness and loyalty, service quality only has an impact on customer satisfaction and does not affect customer loyalty. The results indicate that, in terms of indirect impacts, customer value has no influence on customer loyalty through customer satisfaction, and service quality has no effect on customer loyalty through customer satisfaction
Analysis Of The Influence Of E-Word Of Mouth, Brand Image And E-Service Quality On Repurchase Intention Of Digital Bank Customers Donny Dharmawan; Loso Judijanto; Nurlaili Rahmi; Abdurohim; Luckhy Natalia Anastasye Lotte
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 9 No. 6 (2023): Desember 2023
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v9i6.1690

Abstract

It is feasible to switch from traditional banks to digital banks by keeping up with the trends. Using brand image as an intervening variable, this study examines the impact of e-word-of-mouth and e-service quality on repurchase intention. Purposive sampling, a nonprobability sampling approach, was employed to select the sample size, which consisted of 100 respondents who resided in some big cities in Indonesia and had used service of the bank. The respondents were contacted by Google Form. Using the SmartPLS Software program, partial least squares were used to evaluate the questionnaire responses. The findings demonstrated that while e-word-of-mouth and e-service quality have an impact on repurchase intention, they have no direct effect on brand image. Additionally, although e-service quality directly influences repurchase intention through brand image, e-word of mouth has no direct effect on this trait.
Analysis Of Fixed Financing, Profit Sharing Financing And Non Performing Financing On Profit Gain Of Banking Industries In Indonesia Loso Judijanto; Anggita Permata Yakup; Joko Rianto; Eha Hasni Wahidhani; Donny Dharmawan
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 9 No. 6 (2023): Desember 2023
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v9i6.1692

Abstract

The purpose of this study is to determine whether profit-sharing, fixed financing, and non-performing financing (NPF) all have an impact on sharia banking earnings at the same time. Influence analysis research is what this study is doing. Purposive sampling was used in this study's sample process. The research sample in this study is sharia banking profit. Twenty Indonesian commercial banks that follow sharia law served as the study's population. This study employs quantitative data methodologies, meaning that Ordinary Least Squares analysis is employed to turn the research's data into numerical values. The research findings indicate that sharia banking earnings are significantly impacted by profit sharing, fixed financing, and non-performing financing (NPF) variables all at the same time. The profit-sharing component significantly and favorably affects profit. This implies that profit will rise with each increase in profit sharing. The profit margin is significantly and favorably impacted by fixed finance variables. This implies that profit will rise with each increase in fixed funding. The variable of non-performing finance (NPF) has a noteworthy and adverse impact on earnings. This implies that earnings will decrease with each increase in NPF. The modified R-squared value indicates that while some variation in the independent variables can be used to partially explain the variation in the dependent variable (profit), other variables unrelated to the variables under study account for the remaining portion.
Analysis Of The Influence Of Company Performance, Institutional Ownership, Company Size And Debt Policy On Company Value Of Property And Construction Companies In Indonesia Umi Zunaidah; Walla Astianty Putri; Donny Dharmawan; Loso Judijanto; Ngurah Pandji Mertha Agung Durya
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 10 No. 1 (2024): Februari 2024
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v10i1.1896

Abstract

The purpose of this study is to determine if the factors that affect company value in the property, real estate, and building construction sectors are institutional ownership, debt policy, company size, and company performance. The companies that are listed on the Indonesia Stock Exchange (BEI) in the categories of real estate, property, and building construction comprise the study's population. Purposive sampling was the method of sampling that was employed in this study. Quantitative data, also known as secondary data, was used in this study. Documentation and a review of the literature were utilized to gather the data for this study. A panel data regression test is the research methodology employed in this study. The regression test results demonstrate that the independent variables of institutional ownership, debt policy, performance, and size have a noteworthy positive impact on the value of the company. Property, real estate, and building construction companies have demonstrated a noteworthy positive impact on their company value due to the institutional ownership variable. In the real estate, building construction, and property industries, it has been demonstrated that the debt policy variable significantly increases the value of the company. In the real estate, building construction, and property industries, it has been demonstrated that company performance variables significantly increase the value of the company. In the real estate, building construction, and property industries, it has been demonstrated that the company size variable has no bearing on the value of the company.
Analysis Of The Influence Of Compensation, Leadership Style And Organizational Culture On Employee Performance In National Banking Industry Indra Krishernawan; Donny Dharmawan; Erni Yuningsih; Loso Judijanto; Abdurohim
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 10 No. 1 (2024): Februari 2024
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v10i1.1907

Abstract

The purpose of this study is to ascertain how organizational culture and leadership style, with pay acting as an intervening variable, affect employee performance. 100 employees were used in the saturation sampling approach to determine the study's sample. Using SPSS 26, path analysis was the data analysis method employed in this investigation. The findings demonstrated tha leadership style has a direct bearing on remuneration; and organizational culture has a direct bearing on compensation. Leadership style and corporate culture have a simultaneous impact on pay. The performance of employees is directly impacted by organizational culture. Employee performance is not directly impacted by a leader's style. Compensation directly affects how well employees perform. Employee performance is influenced by salary, leadership style, and company culture all at the same time. Compensation is determined to be a mediating variable for each of the leadership style and organizational culture factors on employee performance based on the results of the Sobel Test.
The Influence Of Customer Value, Customer Trust And Electronic Service Quality On Customer Satisfaction Of Traveloka Yusi Faizathul Octavia; Luh Komang Candra Dewi; Donny Dharmawan; Silvia Ekasari; Hery Erdi
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 10 No. 1 (2024): Februari 2024
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v10i1.1908

Abstract

The purpose of this study is to determine whether customer value, trust, and e-service quality affect customer satisfaction. In this research, the population is active internet users who are familiar with online transactions, the number of which is unknown or can be said to be in the infinite category. This study's sample strategy combines a purposive sampling approach with a non-probability sampling technique. There were 100 samples used in this investigation. Both primary and secondary data are used in this study. Researchers employed web-based electronic questionnaires and online research tools to obtain primary data. Numerous inferences can be made based on the study's findings and the subsequent discussion, including the following: Customer satisfaction is significantly improved by the quality of e-services. Customer satisfaction is significantly positively impacted by customer value. Customer pleasure is positively impacted by trust. Customer happiness is influenced simultaneously by e-service quality, customer value, and trust.
Analysis Of The Influence Of Compensation And Working Environment On Loyalty In American Fast Food Restaurants Employees Yusuf Ronny Edward; Sugeng Karyadi; Sitti Usmia; Donny Dharmawan; Ngurah Pandji Mertua Agung Durya
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 10 No. 1 (2024): Februari 2024
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v10i1.1924

Abstract

Determining and analyzing how pay and work environment affect employee loyalty is the goal of this study. In this investigation, a saturation sampling strategy was employed. There were one hundred employees in the sample for this study. This study employed both primary and secondary data collection methods. Armature or questionnaire procedures were utilized to collect primary data for this study. Documentation and literature reviews are the data sources for this study. This study employed a quantitative descriptive analytical approach that involved doing tests for data quality, classical assumptions, and hypotheses. Various findings can be derived from the research conducted, including the following: characteristics related to the work environment have a partial impact on employee loyalty. The relationship between employee loyalty and salary is not entirely linear. Compensation and aspects of the work environment have a simultaneous impact on employee loyalty.
Determinant Factors of Company Share Prices in Financial Sector Companies on The IDX Donny Dharmawan; M. Anwar Karnadi; Ratnawita Ratnawita; Suratman Suratman; Loso Judijanto
International Journal of Economics Development Research (IJEDR) Vol. 4 No. 3 (2023): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v5i1.4414

Abstract

Share prices are greatly influenced by supply and demand for shares, the more people who buy shares, the higher the price. On the other hand, share prices can fall if many owners sell their shares. The aim of this study is to evaluate and analyze variables that can influence the share prices listed on the Indonesia Stock Exchange for the 2017-2019 period. These factors include EPS, ROE and DER. In this study, quantitative methods were applied with regression analysis. The research sample consists of 7 companies in the regular financial industry that provide quarterly financial statements from 2017 to 2021. After using the purposive sampling method, Eviews 10 was applied to analyze the data. Classical assumption testing, model feasibility analysis, panel regression analysis, and determination coefficient tests are processes that researchers use to test data. According to the results of the study, stock prices are strongly influenced by EPS and ROA, but stock prices are not influenced by DER. Financial sector companies that have below-average EPS ratio and negative values should realize that increased profits aim to improve investor welfare through dividends and/or capital gains.
The Effect of Organizational Commitment and Work Discipline on Job Satisfaction Donny Dharmawan; M. Anwar; Isniar Budiarti; Indah Lestari; Santi Nururly
International Journal of Economics Development Research (IJEDR) Vol. 4 No. 3 (2023): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v5i1.4445

Abstract

The aim of this research is to investigate the potential correlation between organizational commitment and work discipline with employee job satisfaction. The study involves 110 employees from both general and personnel divisions, comprising the research population. Saturated sampling, also known as census sampling, is utilized in this study. The data analysis method employed is path analysis, preceded by confirmatory factor analysis to validate the indicators representing the variables or constructs. The results of path analysis shed light on the impact of discipline and organizational commitment on job satisfaction. The study confirms the theoretical notion that individuals tend to experience higher levels of satisfaction when they exhibit greater dedication, provided that discipline is maintained. The practical implications of this research are intended to guide decision-making and policy formulation regarding discipline, organizational commitment, and job satisfaction within PT Mustika Ratu.
Determinant of Turnover Intention of Employees with Work Environment as the Intervening Variable Yusuf Ronny Edward; Donny Dharmawan; Dwiatmodjo Budi Setyarto; Sa'i Sa'i; Lia Marthalia
International Journal of Economics Development Research (IJEDR) Vol. 5 No. 2 (2024): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v5i2.5013

Abstract

An organization’s incapacity to keep workers may contribute to high level of turnover intention, which will be detrimental to the business. Good employees who are not given the opportunity to progress in the company cause employees to resign from their jobs. This study aims to analyze and examine the influence of transformational leadership, career development and job satisfaction on turnover intention with work environment as an intervening variable at Sinar Bahagia, East Lombok. Regression analysis and quantitative methods are used in this research. The data was collected using questionnaires distributed to all employees Sinar Bahagia. The sampling method used is census sampling technique with a total population of 55 employees. The data analysis with Partial Least Squares-Structural Equation Modeling (PLS-SEM). The results of this study indicate that the transformational leadership, career development and job satisfaction have a significant effect on turnover intention, while work environment not have a significant effect on turnover intention at Sinar Bahagia. The work environment is proven to be able mediate the influence of transformational leadership and job satisfaction on turnover intention. While, work environment is unable to mediate the influence of career development on turnover intention at Sinar Bahagia. The findings of this study can be reference uses as reference for future researchers who will study similar problems.  
Co-Authors Aat Ruchiat Nugraha Abdurohim Abdurohim Abdurohim Alfiana Alfiana Anggita Permata Yakup Bahtiar Efendi Dwi Budi Srisulistiowati Dwiatmodjo Budi Setyarto Eha Hasni Wahidhani Elizabeth Elizabeth Erni Yuningsih Fani Sartika Hery Erdi Indra Krishernawan Irwan Moridu Isniar Budiarti Ita Nurcholifah Joko Rianto Lestari, Indah Lia Marthalia Loso Judijanto Luckhy Natalia Anastasye Lotte Luh Komang Candra Dewi M. Anwar M. Anwar Karnadi Ngurah Pandji Mertha Agung Durya Ngurah Pandji Mertua Agung Durya Ninik Churniawati Nurlaili Rahmi Posman WH Hasibuan Ratnawita Ratnawita Ris Akril Nurimansjah Sa'i Sa'i Santy Nururly Silvia Ekasari Sonny Santosa Sugeng Karyadi Suratman Suratman Suryani Umi Zunaidah Usmia, Sitti Walla Astianty Putri Wulandari Wulandari Yusi Faizathul Octavia Yusuf Ronny Edward Zunan Setiawan