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All Journal EDULITE: Journal of English Education, Literature and Culture Ekonomi Bisnis Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Akademika : Jurnal Manajemen, Akuntansi, dan Bisnis Journal of Economic, Bussines and Accounting (COSTING) Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Martabe : Jurnal Pengabdian Kepada Masyarakat JOURNAL OF SCIENCE AND SOCIAL RESEARCH JURNAL LENTERA BISNIS Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Pengabdian Masyarakat Asia Journal of Economics and Business UBS Jurnal Pengabdian Masyarakat Formosa (JPMF) Al Dzahab Jurnal Pengabdian Masyarakat Tjut Nyak Dhien Jurnal ekonomi Manajemen dan Bisnis (JUBIS) Journal of Education Technology Information Social Sciences and Health Jurnal Indonesia Sosial Teknologi Jurnal Pendidikan Indonesia (Japendi) Journal of Educational Management Research Analisa: Jurnal Manajemen dan Akuntansi Jurnal Ilmiah Riset Aplikasi Manajemen
Murtianingsih
Akuntansi, Fakultas Ekonomi Dan Bisnis Institut Teknologi Dan Bisnis Asia Malang
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Beyond Job Satisfaction: Examining the Effects of Transformational Leadership and Organizational Culture on Employee Performance in Public Healthcare Nurul Fitri Nurmasita; Murtianingsih Murtianingsih; Rifki Hanif
Journal of Educational Management Research Vol. 5 No. 5 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i5.2980

Abstract

This study aims to examine the effects of transformational leadership and organizational culture on employee performance through the mediating role of job satisfaction among employees in the Supporting Healthcare Services Unit of RSUD Sleman. A quantitative explanatory research design was employed using a census sampling technique involving 47 employees, with 46 valid responses analyzed. Data were collected through structured questionnaires and analyzed using Structural Equation Modeling Partial Least Squares (SEM-PLS) with SmartPLS 4. The findings reveal that transformational leadership and organizational culture significantly improve job satisfaction. However, neither transformational leadership nor organizational culture has a significant direct effect on employee performance. Furthermore, job satisfaction does not significantly influence employee performance and fails to mediate the relationships between the independent variables and employee performance. These findings indicate that employee performance in supporting healthcare services is influenced by factors beyond leadership, organizational culture, and job satisfaction. The study extends Stewardship Theory and provides practical insights for strengthening competency development, performance evaluation systems, and organizational effectiveness in public hospitals.
PENGARUH GAYA KEPEMIMPINAN KEPALA SEKOLAH, SUPERVISI DAN KOMPETENSI GURU TERHADAP KINERJA GURU SD STRADA CABANG JAKUTTIM Leonardus Jelanu; Widi Dewi Ruspitasari; Murtianingsih Murtianingsih
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 7 No. 4 (2024): November 2024
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v7i4.2055

Abstract

This study aims to identify and analyze: 1) The influence of the headmaster's leadership style on the performance of elementary school teachers at SD Strada Branch North-East Jakarta. 2) The influence of supervision on the performance of elementary school teachers at SD Strada Branch North-East Jakarta. 3) The influence of teacher competence on the performance of elementary school teachers at SD Strada Branch North-East Jakarta. 4) The influence of the principal’s leadership style, teacher competence, and supervision on the performance of elementary school teachers at SD Strada Branch North-East Jakarta.The sampling method used is purposive sampling. Respondents in this study are all elementary school teachers at SD Strada Branch North-East Jakarta. Data collection is conducted through the distribution of questionnaires via Google Form. The research results indicate that the headmaster's leadership style variable does not significantly influence the performance of elementary school teachers at SD Strada Branch North-East Jakarta. Similarly, the supervision variable also does not significantly influence their performance. However, the teacher competence variable has a positive and significant influence on their performance. The variables of headmaster's leadership style, supervision, and teacher competence together significantly influence the performance of elementary school teachers at SD Strada Branch North-East Jakarta. Keyword: Headmaster's Leadership Style, Supervision, Teacher Competence, Teacher Performance.
Pengaruh Motivasi Kerja, Pelatihan, Pengalaman Kerja dan Promosi Jabatan Terhadap Kinerja Guru SMP di Strada Cabang Tangerang Anastasia Puji Lestari; Widi Dewi Ruspitasari; Murtianingsih Murtianingsih
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 7 No. 4 (2024): November 2024
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v7i4.2056

Abstract

The teachers' performance is the result or achievement of work carried out by teachers based on the competence on their duties and responsibilities as teachers. Teachers' performance is important in an educational institution; it can influence the progress of the institution. Perkumpulan Strada is one of the educational institutions that has a vision and mission to create superior and character-building students. The purpose of this study is to determine whether work motivation, training, work experience, and job promotion affects the performance of junior high school teachers at Perkumpulan Strada Cabang Tangerang. The research used multiple linear regression method with the assistance of SPSS 29 software. The sampling method involved purposive sampling with 74 respondents. The study used online data collection by google form and hypothesis testing to validate the research. The results showed that work motivation and training do not significantly affect the performance of junior high school teachers in Perkumpulan Strada Cabang Tangerang, but work experience and job promotion do. Whereas, those variables can simultaneously affect the performance of junior high school teachers in Perkumpulan Strada Cabang Tangerang. Keyword: Work's Motivation, Training, Work's Experience, Promotion, Tecahers' Performance
THE INFLUENCE OF WORK CULTURE, WORKLOAD, AND EMPLOYEE ENGAGEMENT ON THE PERFORMANCE OF STATE CIVIL APPARATUS AT THE REGIONAL DEVELOPMENT PLANNING, RESEARCH, AND INNOVATION AGENCY (BAPPERIDA) OF LAMANDAU REGENCY, CENTRAL KALIMANTAN PROVINCE Feranika Noviyanti; Yunus Handoko; Murtianingsih Murtianingsih
Jurnal Maneksi Vol. 15 No. 3 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i3.4061

Abstract

Introduction: Public demands for bureaucratic accountability and efficiency require improvement of government agency effectiveness. However, fluctuating and suboptimal performance of State Civil Apparatus (Aparatur Sipil Negara/ASN) personnel remains a major challenge in achieving organizational targets and ensuring public services. This study analyzes the influence of work culture, workload, and employee engagement on the performance of ASN personnel at the Regional Development Planning, Research, and Innovation Agency (Bapperida) of Lamandau Regency, Central Kalimantan Province.Methods: This quantitative explanatory study used a census (saturated sampling) technique, including all 54 employees of Bapperida Lamandau Regency employees as respondents. Data were collected through a structured questionnaire using a four-point forced-choice Likert scale and analyzed through validity and reliability testing, classical assumption testing, multiple linear regression, the coefficient of determination (R²), the t-test, and the F-test using IBM SPSS version 25/26. Results showed that work culture, workload, and employee engagement each had a positive and significant partial effect on employee performance. Collectively, the three variables also exerted a positive and significant simultaneous effect. The coefficient of determination (R²) of 0.709 indicated that 70.9 percent of the variation in employee performance was jointly explained by work culture, workload, and employee engagement; the remaining 29.1 percent was attributable to variables outside the model, including competence, compensation, and communication. Work culture was the most dominant factor influencing performance. Result: These findings suggest that strengthening organizational values, managing workloads appropriately, and fostering employee engagement are strategic measures for improving civil-service performance in local government planning agencies. Keywords: Employee Engagement; Employee Performance; State Civil Apparatus; Work Culture, Workload
PENGARUH SOCIAL PROOF, HARGA, DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN PRODUK FASHION PADA E-COMMERCE SHOPEE DENGAN KEPERCAYAAN SEBAGAI VARIABEL INTERVENING Marcella Dhea Harin Kusumaningsih; Widi Dewi R; Murtianingsih
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 4 (2026): August 2026 (1)
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i4.7083

Abstract

This study aims to analyze the direct and indirect effects of Social proof, Price, and Service Quality on Purchase Decisions for fashion products on the Shopee e-commerce platform in West Jakarta, with Trust serving as an intervening variable. A quantitative approach was employed using a probability sampling technique, specifically cluster random sampling. The population in this study comprised Generation Z consumers in West Jakarta who actively purchase fashion products on Shopee at least twice. Primary data were collected via Google Forms online questionnaires distributed to 100 eligible respondents. Data processing and analysis were conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) based on path analysis utilizing SmartPLS 4.0. The hypothesis testing results indicate that directly, Social proof, Price, and Service Quality have a positive and significant effect on Trust. Furthermore, Social proof, Service Quality and Trust have a positive and significant effect on Purchase Decisions. Conversely, Price does not have a significant direct effect on Purchase Decisions. In the mediation analysis, E-Trust is proven to significantly mediate the effect of Service Quality on Purchase Decisions. On the other hand, Trust fails to mediate the effect of both Social proof and Price on Purchase Decisions (no mediation). These findings suggest that for Gen Z consumers, reliable Service Quality serves as a critical foundation in fostering trust that drives final purchasing actions, whereas Social proof and Price exert direct influences without necessarily requiring the formation of Trust beforehand.
ANALISIS PERAN PENGELOLAAN HARGA, CUSTOMER RELATIONSHIP MANAGEMENT, DAN PEMANFAATAN LOKASI STRATEGIS TERHADAP KEBERLANJUTAN USAHA MANDIRI PADA BIDANG APOTEK DI KOTA PALANGKA RAYA Pandu Cahyo Utomo; Ike Kusdyah Rachmawati; Murtianingsih
ANALISA : JURNAL MANAJEMEN DAN AKUNTANSI Vol 14 No 2 (2026): Agustus 2026
Publisher : Fakultas Ekonomi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62734/analisa.v14i2.1352

Abstract

Peningkatan jumlah apotek di Kota Palangka Raya turut memperketat persaingan usaha, sehingga apotek mandiri dituntut memiliki strategi yang tepat untuk mempertahankan keberlanjutan usahanya. Penelitian ini bertujuan menganalisis pengaruh pengelolaan harga, Customer Relationship Management (CRM), dan pemanfaatan lokasi strategis terhadap keberlanjutan usaha pada apotek mandiri di Kota Palangka Raya, baik secara parsial maupun simultan, dengan menggunakan kerangka teori Resource-Based View (RBV). Penelitian ini menggunakan pendekatan kuantitatif dengan jenis explanatory research melalui metode survei terhadap 58 apotek mandiri yang ditentukan menggunakan teknik simple random sampling. Data dianalisis menggunakan analisis regresi linear berganda. Hasil uji parsial (uji t) menunjukkan bahwa CRM berpengaruh positif dan signifikan terhadap keberlanjutan usaha (t = 5,612; p = 0,000), sedangkan pengelolaan harga (t = 1,958; p = 0,055) dan lokasi strategis (t = -0,112; p = 0,911) tidak menunjukkan pengaruh yang signifikan. Namun, hasil uji simultan (uji F) menunjukkan bahwa ketiga variabel tersebut secara bersama-sama berpengaruh signifikan terhadap keberlanjutan usaha (F = 34,135; p < 0,001), dengan koefisien determinasi (R²) sebesar 0,655. Temuan ini menunjukkan bahwa CRM merupakan faktor dominan dalam mendukung keberlanjutan usaha apotek mandiri, mengungguli peran pengelolaan harga maupun lokasi. Penelitian ini memberikan kontribusi teoretis dalam pengembangan kajian keberlanjutan usaha sektor farmasi berbasis RBV, sekaligus rekomendasi praktis bagi pengelola apotek untuk memprioritaskan penguatan hubungan pelanggan sebagai strategi keberlanjutan usaha jangka panjang.
Pengaruh Service Quality dan Experiential Marketing dengan Satisfaction sebagai Variabel Intervening: Studi pada Azam Go Holiday Malang Ananda Ayu Zanira; Murtianingsih; Rifki Hanif
Jurnal Ekonomi Manajemen dan Bisnis Vol. 7 No. 2 (2026): JURNAL EKONOMI MANAJEMEN DAN BISNIS
Publisher : PROGRAM PASCA SARJANA MAGISTER MANAJEMEN INSTITUT TEKNOLOGI DAN BISNIS ASIA MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32815/jubis.v7i2.3132

Abstract

Penelitian memiliki tujuan untuk menganalisis dan menguji dampak pengaruh Service Quality, Experiential Marketing terhadap keputusan Repurchase Order dengan mediasi Satisfaction pada konsumen Azam Go Holiday Malang. Penelitian menggunakan metode kuantitatif. Populasi dari penelitian adalah para penanggung jawab acara perjalanan dari masing-masing instansi yang telah melakukan pemesanan pada Azam Go Holiday Malang sedikitnya dua kali. Pengambilan sampel menggunakan teknik purposive sampling. Teknik analisis data memakai SEM-PLS melalui software SmartPLS. Hasil penelitian menunjukkan bahwa (1) service quality tidak berpengaruh signifikan terhadap customer satisfaction; (2) experiential marketing berpengaruh positif dan signifikan terhadap customer satisfaction; (3) service quality tidak berpengaruh signifikan terhadap repurchase order; (4) experiential marketing tidak berpengaruh signifikan terhadap repurchase order; (5) customer satisfaction berpengaruh positif dan signifikan terhadap repurchase order; (6) satisfaction tidak mampu memediasi pengaruh service quality terhadap repurchase order; dan (7) satisfaction mampu memediasi secara signifikan pengaruh experiential marketing terhadap repurchase order. Temuan ini mengimplikasikan bahwa satisfaction berperan sebagai full mediator dalam menjembatani hubungan experiential marketing dan repurchase order.
Work–Life Balance and Employee Engagement in Relation to Employee Productivity: The Role of Job Satisfaction Fikrie Syafiul Huda; Yunus Handoko; Murtianingsih Murtianingsih
Al Dzahab Vol. 7 No. 2 (2026): Al Dzahab: Journal of Economics, Management, Business and Accounting
Publisher : Institut Agama Islam Negeri Kerinci

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32939/w3yj7f42

Abstract

Purpose: Focusing on personnel at PT Sorini Towa Berlian Corporindo, this paper sets out to determine how much Work–Life Balance and Employee Engagement contribute to Employee Productivity, with attention paid to whether Job Satisfaction operates as a channel between them. Design/Methodology/Approach: A quantitative survey design was employed using a structured questionnaire with a five-point Likert scale. The study population consisted of 143 employees, with respondents selected using probability sampling and a simple random sampling technique. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 4. Findings: Work–Life Balance, Employee Engagement, and Job Satisfaction were positively and significantly associated with Employee Productivity. However, Work–Life Balance and Employee Engagement were not significantly associated with Job Satisfaction. Furthermore, Job Satisfaction did not significantly mediate the relationships between Work–Life Balance and Employee Productivity or between Employee Engagement and Employee Productivity. These findings indicate that, within the study context, Work–Life Balance and Employee Engagement were more directly associated with Employee Productivity than through Job Satisfaction. Research Implications: The findings contribute to human resource management research by providing evidence on the relationships among Work–Life Balance, Employee Engagement, Job Satisfaction, and Employee Productivity in a manufacturing context. Practically, organizations may strengthen work–life balance and employee engagement initiatives while continuing to address factors that support job satisfaction. Future research should examine additional variables that may explain Employee Productivity and the conditions under which Job Satisfaction functions as a mediator.
Pengaruh Kebijakan PP No 55 Tahun 2022, Kepercayaan kepada Pemerintah, dan Pemahaman Perpajakan terhadap Kepatuhan Wajib Pajak UMKM di Kabupaten Lombok Timur Provinsi NTB Tahun 2023 Abdul Sanjani; Justita Dura; Murtianingsih
Jurnal Ilmiah Riset Aplikasi Manajemen Vol 3 No 2 (2025): JURNAL ILMIAH RISET APLIKASI MANAJEMEN
Publisher : PROGRAM PASCA SARJANA MAGISTER MANAJEMEN INSTITUT TEKNOLOGI DAN BISNIS ASIA MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32815/jiram.v3i2.97

Abstract

Perekonomian Indonesia saat ini ditandai dengan pertumbuhan pesat sektor Usaha Mikro, Kecil, dan Menengah (UMKM). NTB, sebagai salah satu provinsi di Indonesia, memiliki karakteristik ekonomi dan sosial yang unik, khususnya di Kabupaten Lombok Timur. Wilayah ini memiliki potensi besar di sektor pariwisata, pertanian, dan kerajinan tangan, di mana UMKM memainkan peran penting. Penelitian ini bertujuan untuk mengetahui pengaruh kebijakan PP No. 55 Tahun 2022, kepercayaan terhadap pemerintah, dan pemahaman perpajakan terhadap tingkat kepatuhan pajak UMKM di Kabupaten Lombok Timur, NTB. Populasi dan sampel dalam penelitian ini difokuskan pada pelaku usaha dengan omzet kurang dari Rp500.000.000 di industri kuliner pada tahun 2023, menggunakan teknik purposive sampling sebanyak 50 sampel. Metode pengumpulan data dilakukan melalui kuesioner atau survei. Metode analisis yang digunakan adalah regresi linear berganda. Hasil penelitian menunjukkan bahwa kebijakan PP No. 55 Tahun 2022, kepercayaan terhadap pemerintah, dan pemahaman perpajakan berpengaruh positif terhadap tingkat kepatuhan pajak UMKM di Kabupaten Lombok Timur. Temuan ini mengindikasikan bahwa kebijakan yang lebih baik, peningkatan kepercayaan terhadap pemerintah, serta pemahaman perpajakan yang lebih baik dapat meningkatkan kepatuhan pajak UMKM.
Pengaruh Lingkungan Kerja, Pelatihan dan Motivasi terhadap Loyalitas Guru SMA Ar-Rohmah Putri “Boarding School” Dau Malang Anggi Ashari; Justita Dura; Murtianingsih
Jurnal Ilmiah Riset Aplikasi Manajemen Vol 3 No 2 (2025): JURNAL ILMIAH RISET APLIKASI MANAJEMEN
Publisher : PROGRAM PASCA SARJANA MAGISTER MANAJEMEN INSTITUT TEKNOLOGI DAN BISNIS ASIA MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32815/jiram.v3i2.101

Abstract

Tujuan penelitian ini adalah menguji pengaruh lingkungan kerja, pelatihan dan motivasi terhadap guru SMA Ar-Rohmah Putri “Boarding School” Dau Malang. Penelitian ini menggunakan metode kuantitatif. Pengambilan sampel menggunakan metode probability sampling, dengan teknik purposive sampling, yaitu semua anggota populasi dijadikan sampel. Sampel atau responden didalam penelitian ini berjumlah 35 orang guru. Metode pengambilan data menggunakan kuesioner. Analisis data menggunakan uji kualitas data, uji asumsi klasik, regresi linier berganda dan pengujian hipotesis yaitu koefisien determinasi dan uji t. Hasil penelitian secara parsial menyimpulkan bahwa lingkungan kerja, pelatihan dan motivasi berpengaruh signifikan terhadap loyalitas guru.
Co-Authors Abdul Sanjani Aditya Aditya Agus Rahman Alamsyah Amndana Widiyaningtias Ananda Ayu Zanira Anastasia Puji Lestari Andi Ririn Oktaviani Anggi Ashari Budhi Setiawan David J M Nainggolan Fathorrahman Fathurrahman Fathurrahman Feranika Noviyanti Fikrie Syafiul Huda Hanif, Rifki Hardiyanty Askar Hari Prasetyo Hendityo Suryo Devanto Hendra Lesmana Hera Vernando Ike Kusdyah Rachmawati Iqbal Saladin Harahap Justita Dura Leonardus Jelanu Lussia Mariesti Andriany Marcella Dhea Harin Kusumaningsih Maria Mellanie Rosari Chandra Moh. Bukhori Moh. Bukhori Mohammad Bukhori Muhammad Hidayat NUR ELIF Nurul Fitri Nurmasita Pandu Cahyo Utomo Tin Agustina Karnawati Titania Dwiandini Widi Dewi Ruspitasari Widya Dewi Anjaningrum Yazid Bahuwa Yolanda Yolanda Yopi Herdian Mintara Yuniar Fitriyani Yunus Handoko