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All Journal Proceedings of Annual International Conference Syiah Kuala University - Social Sciences Chapter Jurnal Keuangan dan Perbankan JAM : Jurnal Aplikasi Manajemen Journal of Economic, Bussines and Accounting (COSTING) Dinamisia: Jurnal Pengabdian Kepada Masyarakat Jurnal Abadimas Adi Buana Media Mahardhika Jurnal Entrepreneur dan Entrepreneurship International Journal of Economics, Business and Accounting Research (IJEBAR) Review of Management and Entrepreneurship Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) WIDYA MANAJEMEN Jurnal Performa : Jurnal Manajemen dan Start-up Bisnis Madaniya BIP'S : Jurnal Bisnis Perspektif Jurnal Kreativitas dan Inovasi (Jurnal Kreanova) Jurnal Pendidikan Indonesia (Japendi) Jurnal Multidisiplin Sahombu International Journal of Review Management Business and Entrepreneurship
Tommy Christian Efrata
Universitas Ciputra
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Journal : Jurnal Performa : Jurnal Manajemen dan Start-up Bisnis

 1 
PENGARUH E-WOM, CONTENT MARKETING, DAN CONSUMER INNOVATIVENESS TERHADAP MINAT BELI PRODUK SKINCARE DI INDONESIA Pujinata, Helena Keshya Riconga; Efrata, Tommy Christian
PERFORMA Vol. 8 No. 6 (2023): Performa
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jp.v8i6.3980

Abstract

This research is done to analyze and to find out the influence of E-WOM, Content Marketing, Consumer Innovativeness on skincare products Purchase Intention in Indonesia. The variables that are used are E-WOM, Content Marketing, Hedonic Innovativeness, Social Innovativeness as independent variables (X) and Purchase Intention as dependent variable (Y). This research uses quantitative research method and data process is done with smartPLS 4.0 version with Structural Equation Modelling (SEM) Partial Least Square (PLS) data analysis method. Sampling is done with non probability sampling method with purposive sampling media by collecting data in the form of questionnaire using linear scale from 1 to 10. Questionnaire is distributed online using Google form media. The population of this research is Indonesian citizenship who are above 17 years old with sample criteria of having social media and attractiveness towards skincare products. Sample of this research is 220 respondents. The result of this research indicates that E-WOM, Content Marketing, Social Innovativeness give positive and significant influence on Purchase Intention of skincare products in Indonesia, whereas Hedonic Innovativeness gives insignificant influence on Purchase Intention of skincare products in Indonesia.
PENGARUH PERSONAL INNOVATIVENESS, PERCEIVED BENEFITS, DAN SOCIAL INFLUENCE TERHADAP PURCHASE INTENTION ELECTRIC VEHICLE Sanjaya, Kevins Nagata; Efrata, Tommy Christian
PERFORMA Vol. 9 No. 2 (2024): Performa
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jp.v9i2.3993

Abstract

Abstrak: Kendaraan listrik diciptakan untuk mengurangi emisi gas buang dan polusi yang dapat mencemari lingkungan. Kemajuan teknologi sangat membantu kehadiran mobil listrik ke pasaran, termasuk Indonesia. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh personal innovativeness, perceived benefits, dan social influence terhadap purchase intention electric vehicle. Pengambilan sampel dilakukan dengan menggunakan teknik non-probability sampling yaitu purposive sampling. Peneliti menggunakan kuesioner Google form sebagai media kuesioner yang berskala linier untuk pengambilan data dari responden. Populasi untuk penelitian ini adalah berusia 18 tahun ke atas, berdomisili di Indonesia, dan memiliki kendaraan pribadi. Sampel yang digunakan untuk penelitian ini sebanyak 205 responden. Pengolahan data untuk penelitian ini dilakukan menggunakan program smartPLS dan analisa SEM PLS. Penelitian ini menunjukkan bahwa personal innovativeness, perceived benefits, dan social influence berpengaruh positif dan signifikan terhadap purchase intention electric vehicle. Kata kunci: Personal Innovativeness, Perceived Benefits, Social Influence, Purchase Intention
PENGARUH E-SERVICE QUALITY TERHADAP REPURCHASE INTENTION MELALUI MEDIASI CUSTOMER SATISFACTION PADA PEMBELIAN MAKANAN SIAP SAJI (RICE BOWL) PADA TARGET PASAR USAHA DAPUR NUSANTARA Djojokusumo, Jonathan Kevin; Efrata, Tommy Christian; Kristanti, Lili
PERFORMA Vol. 6 No. 4 (2021): performa
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jp.v6i4.1980

Abstract

Dapur Nusantara is a business that runs in food field that sells products like rice bowl with Indonesian typical taste. The purpose of this research is to find out the effect of e-service quality on repurchase intention, e-service quality on customer satisfaction, customer satisfaction on repurchase intention, and e-service quality on repurchase intention through customer satisfaction as mediation variable. The population of this research is consumers of rice bowl products that have ever bought through social media with sampling method using Hair et al. formula, as many as 150 respondents. The analysis tool that is used is PLS-SEM with the assumption that each variable affects positively and significantly. The results of the research show that e-service quality affects significant positive on repurchase intention, e-service quality affects significant positive on customer satisfaction, customer satisfaction affects significant positive on repurchase intention, e-service quality affects significant positive on repurchase intention through customer satisfaction as mediation variable. The advantage of this research is the ease of taking respondents because of the large number of respondents who are consumers of rice bowl products. The benefit of this research is to find out what factors that affects consumers' repurchase intention on rice bowl products.Keywords: Dapur Nusantara, e-service quality, customer satisfaction, repurchase
PENGARUH E-SERVICE QUALITY DAN E-WORD OF MOUTH TERHADAP PURCHASE INTENTION PRODUK EXILE Alexander, Kevin Martin; Efrata, Tommy Christian; Kristanti, Lili
PERFORMA Vol. 8 No. 1 (2023): Performa
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jp.v6i4.1997

Abstract

The purpose of this research is to find out the effect of e-service quality and e-word of mouth on purchase intention of Exile product. This research uses quantitative approach. The sample that is used is 384 respondents from male and female population who are from 17 to 30 years old that have purchased online fashion product in Indonesia. To answer the problems in this research, the writer uses helping tool like SPSS. The advantage of this research gives e-service quality and e-word of mouth affect on purchase intention, good service and review that are read by others before buying a product can increase people's trust to purchase decision even with the development of internet technology, people will be easier to receive information. The results of this research are e-service quality and e-word of mouth also affect significant on purchase intention. This research is expected to be able to support or create new understanding about e-service quality and e-word of on purchase intention. This research is also expected to be reference source for other research.
Pengaruh Persepsi Harga, Lokasi, dan Kualitas Pelayanan terhadap Keputusan Pembelian Pelanggan Leophone Tandijo, Miguel Mario Leon; Padmawidjaja, Liestya; Efrata, Tommy Christian
PERFORMA Vol. 8 No. 4 (2023): Performa
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jp.v8i4.3047

Abstract

Keputusan pembelian adalah salah satu hal yang terpenting dalam perusahaan Leophone dikarenakan dengan perusahaan memberikan layanan dan jasa yang baik kepada pelanggan akan mempengaruhi keputusan pembelian ataupun eksistensi perusahaan tersebut dimata pelanggan. Penelitian ini bertujuan untuk menjelaskan pengaruh persepsi harga, lokasi dan kualitas pelayanan terhadap keputusan pembelian perusahaan Leophone. Dalam mengumpulkan data penelitian ini melakukan penyebaran kuesioner melalui google form sebanyak 21 indikator pertanyaan dan dilakukan kepada 167 responden pelanggan Leophone. Pengambilan sampel ini dengan metode purposive sampling dengan kriteria responden yang pernah melakukan pembelian minimal dua kali di perusahaan Leophone. Penelitian ini menggunakan skala Likert dengan rentang 1 sampai 5. Analisis pada penelitian ini dengan metode kuantitatif dengan menggunakan SmartPLS 3.0. Hasil pada penelitian ini menunjukkan bahwa persepsi harga, lokasi, kualitas pelayanan berpengaruh positif dan signifikan terhadap keputusan pembelian. Keunikan pada penelitian ini yaitu hasil dari penelitian akan diterapkan di perusahaan Leophone dan dapat menambah wawasan bagi perusahaan untuk meningkatkan keputusan pembelian pelanggan, serta sebagai dasar pengembangan penelitian bagi akademisi yang tertarik pada pengaruh harga, lokasi, dan kualitas pelayanan terhadap keputusan pembelian perusahaan Leophone.
PENGARUH KREATIVITAS IKLAN, MOTIVASI PEMROSESAN, DAN INTERAKSI DI SOSIAL MEDIA TERHADAP NIAT PEMBELIAN PT GOJEK TOKOPEDIA TBK: The Effect of Creativity Ad, Motivation Process, and Interaction in Social Media towards Purchase Intention of PT Gojek Tokopedia Tbk Buon, Josia Pranata; Efrata, Tommy Christian
PERFORMA Vol. 10 No. 1 (2025): Jurnal Performa: Jurnal Manajemen dan Start Up Bisnis
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/performa.v10i1.3986

Abstract

There are a lot of companies recently transform to technological field, one of them is Gojek from PT Gojek Tokopedia Tbk. Purchase intention is one of the expected by every company. In order to achieve it, strategies in social media such as creative advertising and interaction have been done by a lot of companies. This research has the purpose to see creativity ad, motivation process, and interaction in social media have the effect on purchase intention. This research uses Likert scale of 1-10, with Indonesian population that have ever even seen Gojek advertisement in social media, have used Go-Food, and have interacted in Gojek social media. In this research, it obtains 200 respondents by distributing online through social media using a purposive sampling technique. Data that is obtained by the researcher is processed using SEM PLS tool in smartPLS v3.0 software. This research finds out that creativity ad affects on motivation process, then motivation process and interaction affect on purchase intention. Another finding shows that creativity ad does not affect on purchase intention. With the results of four hypotheses are accepted and two hypotheses are not accepted.
Co-Authors Alexander Wahyudi Henky Soeparto Alexander, Kevin Martin Antoni Yohan Wijaya Auditia Setiobudi Bambang Sugiyono Agus Purwono Bartle, James Buon, Josia Pranata Chalidana, Moehamad Yunus Christian Herdinata Christiani, Natalia Christina Christina Christina Christina Whidya Utami Damelina B. Tambunan Denny Bernardus Dewi, Shinta K. Dimas Bagus Prakoso Djojokusumo, Jonathan Kevin Faradiba, Dimarta Julkha Febry, Timotius Gerrits, Anathasia Gracia Grace Citra Dewi Hartono Subagio Hengky, Alexander Wahyudi Jefferson Jessica Fiona Kimberly Kimberly, Jessica Fiona Krismi Budi Sienatra Kristanti, Lili Kusworo, Rian Hadi Laij Victor Effendi Lenny Gunawan Liestya Padmawidjaja Liliana Dewi Linda Laurensia Soetandio Maichal Maichal Marlina, Maria A. E. Mi’roj, Gigih Armahedi Monika Teguh Ni Kadek Yuni Widiasari Prakoso, Dimas Bagus Pujinata, Helena Keshya Riconga Purwono, Bambang Sugiyono Agus Radianto, Wirawan E. D Salim, Ika Raharja Sanjaya, Kevins Nagata Sitepu*, Sri Nathasya Br Sonata Christian Sri Nathasya Sitepu Sugijanto, Antonius William Suly Trizky Darma, Ibrahnovan Sutanto, J. E. Tandijo, Miguel Mario Leon Wijaya, Alim Wijono, Frederick Dewantara Wirawan ED Radianto Yulianah Yulianah