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All Journal JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Pengabdian Masyarakat Asia Jurnal Humaniora dan Ilmu Pendidikan Journal of Social Knowledge Education (JSKE) Journal of Social Sciences and Cultural Study
Ponto, Iriane Sosiawaty
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Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Analysis of DigiDes Use and Community Satisfaction in Halong Village: Public Service and Local Governance Perspective Wael, Jefri; Soselisa, Pieter Sammy; Ponto, Iriane Sosiawaty
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 1 (2026): January
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i1.2414

Abstract

Purpose of the study: This study aims to analyze how the use of the DigiDes digital village service application influences community satisfaction in Negeri Halong, Baguala District, Ambon City. Methodology: This study employed a quantitative approach using a structured questionnaire distributed to DigiDes users. Data were processed using the IBM SPSS Statistics 25 software, utilizing validity tests, reliability tests, descriptive analysis, and simple linear regression to measure the influence of the application on community satisfaction. Main Findings: The results showed that the use of the DigiDes application has a positive and significant influence on community satisfaction, particularly in terms of service efficiency, accessibility, and accuracy. Increased use of DigiDes corresponds to higher satisfaction levels, indicating strong community acceptance of digital public services. These findings suggest improvements in village governance through more transparent and responsive services, strengthened state–citizen relations, and ongoing digital-based social transformation at the village level. Novelty/Originality of this study: This study provides new insights into how digital village service applications operate in small-scale community settings, specifically in Negeri Halong. It contributes to the development of knowledge on grassroots digital governance and demonstrates how localized digital innovations can enhance service quality and citizen satisfaction in rural and semi-urban Indonesian contexts.
Co-Authors Ahmad Rosandi Sakir Alhamid, Rugaya Fadli, Zul Manupassa, Enjel Ohoiwutun, Stanislaus Kostka Patty, Julia Theresia Rahanra, Ivonny Yeany Rengifurwarin, Zainal Abidin Silawane, Naifa Nabila Soselisa, Pieter S. Suripatty, Chiquitita Anastasya Bernadine Wael, Jefri Waisappy, Jeanly WAISAPY, Jeanly