Article Per Year (5 Year)
p-Index From 2021 - 2026
3.739
P-Index
This Author published in this journals
All Journal JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) Professional : Jurnal Komunikasi dan Administrasi Publik Jurnal Manajemen Pelayanan Publik JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Ilmiah Ilmu Administrasi Jurnal Pengabdian Masyarakat Asia Jurnal Humaniora dan Ilmu Pendidikan Takuana: Jurnal Pendidikan, Sains, dan Humaniora Journal of Social Knowledge Education (JSKE) Lok Seva: Journal of Contemporary Community Service PUBLICUS: JURNAL ADMINISTRASI PUBLIK Journal of International Multidisciplinary Research Holistik Analisis Nexus Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik Journal of Social Sciences and Cultural Study
Ponto, Iriane Sosiawaty
Unknown Affiliation
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

Published : 25 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 25 Documents
Search

 1   2   3 
Pengaruh Sarana dan Prasarana terhadap Pelayanan kepada Masyarakat di Kantor Kepolisian Sektor (Polsek) Salahutu Kabupaten Maluku Tengah Arista, Natasya; Ponto, Iriane Sosiawaty; Patty, Julia Theresia
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.337

Abstract

This study aims to analyze the influence of facilities and infrastructure on public service delivery at the Salahutu Sector Police Office, Central Maluku Regency. A quantitative approach with a survey method was employed. Data were collected through questionnaires distributed to all personnel of the Salahutu Police Sector as respondents. The research instruments were developed based on indicators of facilities and infrastructure and service quality, and the data were analyzed using simple linear regression. The results indicate that facilities and infrastructure have a significant influence on the quality of public services. Adequate and well-managed facilities support work effectiveness and enhance the professionalism of service delivery within the police institution. These findings highlight the importance of strengthening facilities and infrastructure as a strategic effort to improve police service quality, particularly in areas with diverse geographical and social characteristics.
Pengaruh Pengawasan terhadap Ketertiban Lalu Lintas Angkutan Umum di Kota Ambon Dinata, Ochy Satya; Soselisa, Pieter Sammy; Ponto, Iriane Sosiawaty
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.365

Abstract

This study examines the effect of supervision on public transportation traffic order in Ambon City. Public transportation plays a crucial role in urban mobility, where traffic order is essential to ensure safety and service quality. This research employs a quantitative approach using survey data collected from public transport drivers and relevant stakeholders. Data were analyzed using statistical methods, including a partial t-test and coefficient of determination. The results indicate that supervision has a positive and statistically significant effect on traffic order (t = 3.726; p < 0.001). However, the coefficient of determination shows a very low explanatory power, with an R Square value of 0.001, indicating that supervision explains only 0.1% of the variation in traffic order. This suggests that traffic order is largely influenced by other factors beyond supervision, such as driver awareness, traffic culture, and supporting infrastructure. Despite its limited contribution, supervision remains a significant instrument in encouraging compliance and reducing traffic violations. Strengthening supervisory practices is therefore necessary to support more orderly public transportation management in Ambon City.
Bureaucratic Behavior, Service Infrastructure, and Community Satisfaction in Public Services: Evidence from Population Administration Services in Ambon City, Indonesia Suripatty, Chiquitita Anastasya Bernadine; Ponto, Iriane Sosiawaty; Patty, Julia Theresia
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 1 (2026): January
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i1.2413

Abstract

Purpose of the study: This study aims to determine the influence of bureaucratic behavior and facilities-infrastructure on community satisfaction in population administration services at the Department of Population and Civil Registration of Ambon City. Methodology: This study employed a quantitative survey approach involving community members who had directly accessed population administration services at the Department of Population and Civil Registration of Ambon City as the research subjects. Data were collected using structured Likert-scale questionnaires designed to measure bureaucratic behavior, service facilities–infrastructure, and community satisfaction, with instrument validity and reliability tested prior to analysis. The collected data were analyzed using SPSS software through descriptive statistics and multiple linear regression analysis to examine the relationships and influence among variables, supported by classical assumption tests (normality, multicollinearity, heteroskedasticity, and autocorrelation) to ensure the reliability and robustness of the regression model. Main Findings: The study concludes that bureaucratic behavior and service facilities–infrastructure play a crucial role in shaping community satisfaction with population administration services. These findings imply that public policy should prioritize not only infrastructural improvements but also bureaucratic professionalism, transparency, and responsiveness to strengthen public trust. The study contributes to public administration scholarship by emphasizing social satisfaction as a key indicator of effective and citizen-oriented public service delivery. Novelty/Originality of this study: This study offers a new integrated analysis that simultaneously examines bureaucratic behavior and facilities-infrastructure in the context of population administration services in Ambon City. It contributes to existing knowledge by presenting localized empirical evidence and highlighting the combined influence of human and structural service components on public satisfaction.
Analysis of DigiDes Use and Community Satisfaction in Halong Village: Public Service and Local Governance Perspective Wael, Jefri; Soselisa, Pieter Sammy; Ponto, Iriane Sosiawaty
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 1 (2026): January
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i1.2414

Abstract

Purpose of the study: This study aims to analyze how the use of the DigiDes digital village service application influences community satisfaction in Negeri Halong, Baguala District, Ambon City. Methodology: This study employed a quantitative approach using a structured questionnaire distributed to DigiDes users. Data were processed using the IBM SPSS Statistics 25 software, utilizing validity tests, reliability tests, descriptive analysis, and simple linear regression to measure the influence of the application on community satisfaction. Main Findings: The results showed that the use of the DigiDes application has a positive and significant influence on community satisfaction, particularly in terms of service efficiency, accessibility, and accuracy. Increased use of DigiDes corresponds to higher satisfaction levels, indicating strong community acceptance of digital public services. These findings suggest improvements in village governance through more transparent and responsive services, strengthened state–citizen relations, and ongoing digital-based social transformation at the village level. Novelty/Originality of this study: This study provides new insights into how digital village service applications operate in small-scale community settings, specifically in Negeri Halong. It contributes to the development of knowledge on grassroots digital governance and demonstrates how localized digital innovations can enhance service quality and citizen satisfaction in rural and semi-urban Indonesian contexts.
EFEKTIFITAS PELAYANAN ADMINISTRASI DI OHOI WEARLILIR KECAMATAN KEI KECIL KABUPATEN MALUKU TENGGARA Julia Theresia Patty; Iriane Sosiawaty Ponto; Pieter Sammy Soselisa; Rugaya Alhamid; Stanislaus Kostka Ohoiwutun; Ivonny Yeany Rahanra; Ahmad Rosandi Sakir
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 6 No. 1 (2025): Volume 6 No. 1 Tahun 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v6i1.40829

Abstract

Kegiatan pengabdian kepada masyarakat yang dilaksanakan di Ohoi Wearlilir, Kecamatan Kei Kecil, Kabupaten Maluku Tenggara, bertujuan untuk meningkatkan efektivitas pelayanan administrasi di tingkat desa. Permasalahan yang dihadapi oleh masyarakat terkait dengan lambatnya proses administrasi dan kurangnya pengetahuan aparatur desa dalam penggunaan teknologi modern menjadi latar belakang kegiatan ini. Melalui metode sosialisasi, pelatihan, penerapan teknologi, pendampingan, dan evaluasi, program ini berfokus pada pengenalan sistem manajemen informasi dan aplikasi mobile untuk mempermudah akses layanan administrasi bagi masyarakat. Hasil dari kegiatan ini menunjukkan peningkatan signifikan dalam kualitas pelayanan, dengan adanya pengurangan waktu pengurusan dokumen dan peningkatan partisipasi masyarakat dalam proses administrasi. Para aparatur desa yang dilatih menunjukkan peningkatan keterampilan dalam menggunakan teknologi, yang berdampak positif pada interaksi dengan warga. Selain itu, evaluasi berkala yang dilakukan juga memberikan umpan balik konstruktif untuk perbaikan berkelanjutan. Di akhir program, diharapkan bahwa inovasi dan teknologi yang diterapkan tidak hanya meningkatkan pelayanan administrasi, tetapi juga menciptakan budaya pelayanan yang lebih baik dan lebih responsif terhadap kebutuhan masyarakat. Kegiatan ini diharapkan dapat menjadi model bagi desa lain dalam upaya meningkatkan kualitas pelayanan publik melalui penerapan teknologi dan inovasi
Co-Authors Ahmad Rosandi Sakir Aldyn Syah Alhamid, Rugaya Arista, Natasya Dinata, Ochy Satya Fadli, Zul Fataruba, Muchlis Hijriyani, Dewi Indah Kristiani Telaumbanua Iriane Sosiawaty Ponto Jeanly Waisapy Julia Theresia Patty Madjid, La Manupassa, Enjel Pattimukay, Hengky Virgo Richardo Patty, Julia Theresia Rahanra, Ivonny Yeany Rangkoly, Matheus Rengifurwarin, Zainal Abidin Rugaya Alhamid Rugayah Alhamid Silawane, Naifa Nabila Soselisa, Pieter S. Stanislaus Kostka Ohoiwutun Sukma Muhammad Suripatty, Chiquitita Anastasya Bernadine Umasugi, Djuanda Wael, Jefri Waisappy, Jeanly WAISAPY, Jeanly Zainal Abidin Rengifurwarin Zul Fadli