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All Journal Jurnal Sosialisasi: Jurnal Hasil Pemikiran, Penelitian dan Pengembangan Keilmuan Sosiologi Pendidikan Nusantara Hasana Journal Bakti Sekawan : Jurnal Pengabdian Masyarakat NJMS
Rachman, Muhammad Aditya
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ANALISIS PROSEDUR PELAYANAN ADMINISTRASI TERHADAP WAKTU TUNGGU PASIEN RAWAT JALAN DI POLI UMUM PUSKESMAS MATARAM TAHUN 2024 Aidil Fitriana, Imelda Yanti; Lale Ajeng Khalifatun Wardani; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Fathurrahman; Muhammad Aditya Rachman
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 9 (2024): Nusadaya Journal of Multidiciplinary Studies, November 2024
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i9.63

Abstract

Waiting times for services at the Mataram Community Health Center, both at the registration counter and in the general clinic, generally meet the standards set by the Indonesian Ministry of Health. Most respondents expressed satisfaction with the waiting times they experienced, both during registration (10–15 minutes) and while waiting for services in the general clinic (≤30 minutes). Fifty-six percent of respondents responded positively to the waiting time at the registration counter and 54% to the waiting time in the general clinic. This indicates that the majority of patients have a positive perception of the efficiency of the service provided. However, a small number of patients remained dissatisfied, for reasons possibly related to the workload of medical staff, the queuing system, or service times during peak hours.
HUBUNGAN KEPUASAN PASIEN TERHADAP DAMPAK PELAYANAN BPJS KESEHATAN DI PUSKESMAS AIK MUAL KABUPATEN LOMBOK TENGAH PADA TAHUN 2024 Ardini, Aufa; Lale Ajeng Khalifatun Wardani; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Fathurrahman; Muhammad Aditya Rachman
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 9 (2024): Nusadaya Journal of Multidiciplinary Studies, November 2024
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i9.65

Abstract

Patient perceptions about the impact of BPJS health services with a good category of 89 people (89%) while the category is not good as many as 11 people (11%). Patient perceptions about patient satisfaction who feel satisfied as many as 95 people (95%) while those who feel dissatisfied as many as 5 people (5%). Based on the results of statistical tests obtained p value (Asymptotic Significance) Pearson Chi Square = 0.033 <α 0.05 (Significant) which means there is a significant relationship between patient satisfaction with the impact of BPJS health services at the Aik Mual Community Health Center, Central Lombok Regency. This means that the quality of environmental cleanliness factors will affect patient comfort, the better the quality of environmental cleanliness of the Community Health Center, the more comfortable the patient feels.
PENGARUH SISTEM INFORMASI ADMINISTRASI PENDAFTARAN RAWAT JALAN TERHADAP EFEKTIVITAS KERJA PEGAWAI DI PUSKESMAS Alenia Juwita Putri Dewi; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Wahyu Aprilyaningsih; Muhammad Aditya Rachman
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 10 (2024): Nusadaya Journal of Multidiciplinary Studies, December 2024
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i10.69

Abstract

Safira, A.D.A., Rozak, H.H.A. (2020). Pengaruh Budaya Organisasi, Lingkungan Kerja, dan Kompetensi Terhadap Kinerja Pegawai Pada Perum Perhutani Divisi Regional Jawa Tengah. Sugiyono. 2018. Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta. Wulandari, C., & Saptaputra, S. (2016). Faktor yang berhubungan dengan pemanfaatan pelayanan kesehatan di UPTD Puskesmas Langara Kecamatan Wawonii Barat Kabupaten Konawe Kepulauan Tahun 2016. Disertasi. Kendari: Universitas Haluoleo.
GAMBARAN PROSES ADMINISTRASI DALAM PENGELOLAAN OBAT DI INSTALASI FARMASI PUSKESMAS CAKRANEGARA Ifayatul Ahyani; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Muhammad Aditya Rachman; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 12 (2025): Nusadaya Journal of Multidiciplinary Studies, February 2025
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i12.82

Abstract

The purpose of this study is to determine and provide an explanation of how the administrative process in managing drugs in the pharmaceutical installation of the Cakranegara Health Center is related to planning, procurement, receipt, storage, distribution, control, recording and reporting, withdrawal and destruction, monitoring and evaluation. The research method used is a descriptive method through questionnaires and interviews, because the researcher wants to know the description of the administrative process in managing drugs in the pharmaceutical installation at the Cakranegara Health Center. Management of drugs and disposable medical materials at the Cakranegara Health Center has been implemented in accordance with applicable standards and provisions, especially the Minister of Health Regulation No. 73 of 2016.
PENGARUH PEMBATASAN JAM KUNJUNGAN TERHADAP KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT UMUM DAERAH KABUPATEN LOMBOK UTARA Nila Agustin; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Muhammad Aditya Rachman; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 12 (2025): Nusadaya Journal of Multidiciplinary Studies, February 2025
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i12.83

Abstract

Quality healthcare is an important factor in determining patient satisfaction. One hospital policy that influences patient satisfaction is visiting hour restrictions. This study aims to determine the effect of visiting hour restrictions on inpatient satisfaction at the North Lombok Regency General Hospital. This study used a quantitative approach with an associative research type. The sample in this study was 50 respondents selected by purposive sampling. Data collection was conducted using a questionnaire, and data analysis used simple linear regression. The results showed that visiting hour restrictions had a positive and significant effect on inpatient satisfaction, with a t-value of 5.026 and a significance level of 0.000 (p < 0.05). This means that the better the implementation of the visiting hour restriction policy, the higher the patient satisfaction tends to be. It was concluded that the visiting hour restriction policy can create a more conducive atmosphere for patient recovery, increase comfort, and reduce the risk of infection spread, thus overall contributing to increased patient satisfaction.
ANALISIS PENGARUH SARANA PRA-SARANA TERHADAP KEPUASAN PASIEN DI PUSKESMAS LABUHAN LOMBOK Yogi Andreawan; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Muhammad Aditya Rachman; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 12 (2025): Nusadaya Journal of Multidiciplinary Studies, February 2025
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i12.84

Abstract

Based on the results of the t-test and R-test, it can be concluded that the variable x has a real and quite strong influence on y. From the t-test, it is known that the coefficient value for x is 1.175 with a significance value of 0.000. Because this number is smaller than 0.05, it means that the influence of x on y is very significant or really exists, not happening by chance. Meanwhile, from the R-test, the value of R = 0.722 is obtained, which indicates that the relationship between x and y is quite strong and positive. In addition, the R Square value = 0.521 means that approximately 52% of changes in y can be explained by x, while the rest is influenced by other factors outside the model. Simply put, these two tests both show that x does indeed influence and is closely related to y, and this model can be used to predict the value of y based on x.
PENGARUH KUALITAS PELAYANAN TENAGA ADMINISTRASI TERHADAP KEPUASAN PASIEN DIUNIT RAWAT JALAN DI PUSKESMAS SANTONG KABUATEN LOMBOK UTARA Maria Ulfa; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Muhammad Aditya Rachman; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 12 (2025): Nusadaya Journal of Multidiciplinary Studies, February 2025
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i12.85

Abstract

The quality of health services is a level that shows the perfection of health services which is able to cereate a sense of satisfaction in each patient. So if there is dissatisfaction whit the patient, this is something that needs to be taken into account. This study aims to determine the influence of the quality of administrative staff services on patient satisfaction in the outpatient unit of the Santong Public Health Center, North Lombok Regency. This research uses a cros-sectional design, of quantitative analysis. The population in this study was all medical personnel at the Santong Community Health Center, North Lombok Regency. The collection technique used accidiental sampling, whit a sample of 50 samples. The instrument in this research is questionnaire, the date analysis used is simple linier regression. The research shows that all indicators of service quality (Reliability, Responsiveness, Assurance, Empathy, tangible) together have a positive influence on the quality of administrative staff service on patient satisfaction in the outpatient unit of Santong Community Health Center, North Lombok Regency.
PENGARUH SISTEM ANTRIAN ONLINE TERHADAP KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS AIK MUAL M. Yuza Royandi; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Muhammad Aditya Rachman; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 12 (2025): Nusadaya Journal of Multidiciplinary Studies, February 2025
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i12.86

Abstract

The analysis of the relationship between the online registration system and patient satisfaction showed a significant correlation. The simple linear regression analysis, based on the significance value obtained in the table above, was 0.027 < 0.05, thus concluding that there is a significant correlation between patient satisfaction and the online registration system at the Aik Mual Community Health Center in Central Lombok.
HUBUNGAN PENGETAHUAN DAN SIKAP KARIYAWAN DENGAN TINDAKAN PENANGANAN LIMBAH ARSIP PADAT MEDIS DI PUSKESMAS KARANG TALIWANG Rizal Sultani; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Muhammad Aditya Rachman; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 2 No. 1 (2025): Nusadaya Journal of Multidiciplinary Studies, March 2025
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v2i1.87

Abstract

Solid medical waste poses health risks such as disease transmission. Healthcare workers in hospitals are vulnerable to the risks of medical waste management. This study aims to determine the relationship between knowledge and attitudes of employees with the management actions of solid medical waste at Puskesmas Karang Taliwang. This is a quantitative study with a cross-sectional approach using total sampling method. The number of samples was 42 respondents. There were 54.8% of healthcare workers who had good knowledge, 45.2% had moderate knowledge, and 52.4% of healthcare workers had a good attitude while 61.9% had proper medical waste management actions. The relationship between knowledge of solid medical waste management and healthcare personnel (p 0.037) and the attitude towards solid medical waste management has a relationship with healthcare personnel (p 0.14). Employees have knowledge and attitudes towards the management of solid medical waste. There is a relationship between knowledge and attitude towards the management of solid medical waste and healthcare personnel.
PENGARUH WAKTU TUNGGU PELAYANAN TERHADAP KEPUASAN PASIEN UNIT RAWAT JALAN DI RUMAH SAKIT Resti Selviana; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Muhammad Aditya Rachman; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 2 No. 1 (2025): Nusadaya Journal of Multidiciplinary Studies, March 2025
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v2i1.88

Abstract

All statement items in the questionnaire for the service waiting time (X) and patient satisfaction (Y) variables were declared valid, because they had a significant correlation value with the total score (p < 0.05). In addition, the reliability test showed a Cronbach's Alpha value of 0.605 for variable X and 0.789 for variable Y. This indicates that the instrument used in this study is reliable and trustworthy. Based on the results of a simple linear regression analysis, a regression coefficient value of 0.331 was obtained with the value of service waiting time on patient satisfaction. The faster the waiting time, the higher the level of satisfaction felt by the patient. The Contribution of Waiting Time to Patient Satisfaction is Relatively Low The results of the analysis showed that the coefficient of determination (R²) value was 0.115, which means that service waiting time only explains 11.5% of the variation in patient satisfaction levels. The remaining 88.5% is explained by other factors not discussed in this study, such as the attitude of health workers, comfort of facilities, interpersonal communication, and clinical quality of service. The results of this study are consistent with various previous studies which show that waiting time is an important indicator in influencing patient perceptions and satisfaction with health services, especially in outpatient services.
Co-Authors Abiburrahman Aidil Fitriana, Imelda Yanti Ajeng Dian Pertiwi, Ajeng Dian Alenia Juwita Putri Dewi Aminullah, Andi Muhammad Ardiansyah, Lalu Dwi Sartia Ardini, Aufa Bustanul Atfal Dini Eka Fitriani Fardani, Roushandy Asri Fathurrahman Hasaruddin Hasaruddin Hilda Sapitri Husna, Latifatul Ifayatul Ahyani Ismatullah, Nurul Khatimah Kurniawati, Ari Lale Ajeng Khalifatun Wardani M. Yuza Royandi Maria Ulfa Mentari, Ika Nurfajri Mindi Richia Putri Muhadi, Muhadi Muhaemin, Dody Muhamma Habibullah Aminy Ni Nyoman Ariwidiani Nila Agustin Nurul Hadiatun Pauzan Pauzan, Pauzan Permana, Yan Reiza Ratulangi, Wulan Ratia Reni Chairunnisah, Reni Resti Selviana Rian Wahyul Ikhtiar Rizal Sultani Safitri, Juliana Sapitri, Liza Sapta Dwi Rosadi Slamet Mardiyanto Rahayu Syafrudin Syamsuriansyah, Syamsuriansyah Virnaz Permata Ayu Wahyu Aprilyaningsih Yogi Andreawan Zaori, Sopian