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All Journal Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Ilmu Manajemen Terapan (JIMT) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Ilmu Multidisplin Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat Siber Journal of Advanced Multidisciplinary Siber International Journal of Digital Business Jurnal Pengabdian Masyarakat dan Penelitian Terapan Siber Nusantara of Economic and Finance Review (SNEFR)
Alfais Amin Darmawan
Institut Transportasi Dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Public Health Social Sciences

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Analysis of Service Quality, Customer Satisfaction, Brand Image, and Market Share on Passenger Loyalty Alfais Amin Darmawan
Siber International Journal of Digital Business (SIJDB) Vol. 2 No. 1 (2024): (SIJDB) Siber International Journal of Digital Business (July - September 2024)
Publisher : Siber Nusantara Review & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sijdb.v2i2.68

Abstract

Literature review articles related to the analysis of service quality, customer satisfaction, brand image and market share on ship passenger loyalty are scientific literature articles in the scope of marketing management science. The purpose of this study is to build a hypothesis regarding the influence between variables that can later be used for further research in the scope of marketing management. The approach used in this study is descriptive qualitative. The data collection technique uses literature studies. Data were obtained from previous studies that are relevant to this study and sourced from academic online media such as the Scopus Emerald Journal, Sage, Web of Science, Sinta Journal, DOAJ, EBSCO, Google Scholar and digital books. The results of this article are: 1) Service Quality affects Ship Passenger Loyalty; 2) Customer Satisfaction affects Ship Passenger Loyalty; 3) Brand Image affects Ship Passenger Loyalty; and 4) Market Share affects Ship Passenger Loyalty.
Determining Passenger Satisfaction on Passenger Ships: An Analysis of Excellent Service, Punctuality, and Infrastructure Alfais Amin Darmawan
Siber International Journal of Digital Business (SIJDB) Vol. 2 No. 4 (2025): (SIJDB) Siber International Journal of Digital Business (April - June 2025)
Publisher : Siber Nusantara Review & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sijdb.v2i4.202

Abstract

The purpose of this literature review is to develop hypotheses regarding the influence between variables that can be used for further research in the field of marketing management. The article “Literature Review of Passenger Satisfaction Determinants: Analysis of Excellent Service, Punctuality, and Infrastructure” is a scientific article in the field of marketing management. The approach used in this literature review is descriptive qualitative. The data collection technique involves conducting a literature review or reviewing relevant previous articles. The data used in this descriptive qualitative approach were obtained from previous studies relevant to this study and sourced from academic online media such as Thomson Reuters Journal, Springer, Taylor & Francis, Scopus Emerald, Elsevier, Sage, Web of Science, Sinta Journal, DOAJ, EBSCO, Google Scholar, and digital reference books. The results of this literature review article are as follows: 1) Excellent service influences passenger satisfaction on passenger ships; 2) Punctuality influences passenger satisfaction on passenger ships; and 3) Infrastructure influences passenger satisfaction on passenger ships.
Analysis of Logistics Distribution Channels in Goods Supply to Increase Sales Volume at Logistics Company Rahmat Hidayat; Euis Saribanon; Agus Suhendra; Suprihadi Suprihadi; Alfais Amin Darmawan
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 1 (2024): Dinasti International Journal of Economics, Finance & Accounting (March-April 2
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i1.2441

Abstract

A logistics company is a distribution channel company that provides goods delivery transportation through product packages. The problem raised in this thesis is the analysis of logistics distribution channels in the supply of goods to increase sales volume. This research aims to determine and analyze the distribution channels and sales levels of a logistics company and to determine the influence of distribution channels on the sales volume levels of a logistics company To solve the problem the author used two research methods, namely the data collection method and the data analysis method. The data collection method was carried out using questionnaires and the data analysis method used simple correlation and regression. From the results of the analysis, the author concludes that 78.7% of customers rate the distribution channels provided by logistics companies highly, and 78.3% of customers rate the level of sales volume provided by logistics companies correlation coefficient of 0.737 means that the influence of the distribution channel level on the level of sales volume is very high. The determining coefficient of 54.3% is determined by the distribution channel and the remaining 45.7% is influenced by other factors, the results of the t-test calculation, where ????count = 5.763 while ????????????????????e=1.701. So, ????count > ????????????????le or 5,763 > 1.701. This means that there is a positive and significant influence between distribution channels on the sales volume level of the logistics company. Keyword: Logistics, Transportation, Cargo, Distribution Channels, Sales.
Employee Retention Implementation Prevents Employee Turnover Ida Ayu Trisna Wijayanthi; Mochammad Subagio; Agus Suhendra; Hartini Hartini; Alfais Amin Darmawan
Siber Journal of Advanced Multidisciplinary Vol. 2 No. 2 (2024): (SJAM) Siber Journal of Advanced Multidisciplinary (July - September 2024)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjam.v2i2.211

Abstract

The purpose of this study is to build a hypothesis regarding the influence between variables that can later be used for further research in the scope of human resource management. The article on the application of employee retention in preventing employee turnover is a scientific literature article within the scope of the research methodology. The approach used in this literature review research is descriptive qualitative. The data collection technique is to use literature studies or conduct a review of relevant previous articles. The data used in this descriptive qualitative approach comes from previous research that is relevant to this research and is sourced from online academic media such as the Thomson Reuters Journal, Springer, Taylor & Francis, Scopus Emerald, Sage, WoS, Sinta Journal, DOAJ, EBSCO, Google Scholar and digital reference books. In previous studies, 1 relevant previous article was used to review each independent variable. The results of this article's literature review are: 1) Employee Retention affects Employee Turnover; 2) Career Path affects Employee Turnover; 3) Organizational Commitment affects Employee Turnover; and 4) Job Satisfaction affects Employee Turnover.
Sosialisasi Sistem Manajemen Usaha Bagi Pelaku Usaha dan Penyedia Jasa Pendukung Angkutan Perairan dilingkungan Dinas Perhubungan DKI Jakarta Sarinah Sihombing; Alfais Amin Darmawan; Johanes Kurniawan; Krisman Damanik; Ajik Sudarmaji
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 7 No. 1 (2026): Edisi Januari - April
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v7i1.7873

Abstract

Indonesia sebagai poros maritim dunia memegang peranan strategis dalam transportasi laut yang menghubungkan wilayah kepulauan. Namun, pelaku usaha dan penyedia jasa pendukung angkutan perairan di Dinas Perhubungan DKI Jakarta masih menghadapi tantangan pengelolaan usaha tradisional dengan pencatatan manual yang kurang terstruktur, meningkatkan risiko operasional dan menghambat akses permodalan. Kegiatan pengabdian ini bertujuan mensosialisasikan Sistem Manajemen Usaha (SMU) berbasis risiko yang mengacu pada standar internasional ISO 9001:2015 dan ISO 31000:2018, guna meningkatkan efektivitas dan daya saing pelaku usaha. Metode yang digunakan bersifat partisipatif dan interaktif, melibatkan wawancara mendalam dan observasi lapangan sebagai dasar pengembangan modul, diikuti sosialisasi tatap muka dan evaluasi menggunakan pre-test/post-test serta kuesioner kepuasan peserta. Hasil menunjukkan peningkatan pemahaman peserta sebesar 10,4%, dengan peningkatan signifikan pada aspek kepatuhan regulasi. Peserta menunjukkan motivasi tinggi untuk menerapkan SMU dalam aktivitas usaha sehari-hari. Kesimpulannya, pengabdian ini berhasil meningkatkan kapasitas manajerial pelaku usaha dan mendukung transformasi sistem manajemen yang professional dan akuntabel. Dukungan berkelanjutan dari pemerintah diperlukan untuk memastikan implementasi SMU yang efektif dan berkelanjutan di sektor transportasi perairan.
Co-Authors Aang Gunawan, Aang Agus Suhendra Agus Suhendra Agus Suhendra Ahmad Zaki Hidayawan Ajik Sudarmaji Aldri Frinaldi Basri Fahriza Denny J. Najoan Dian Artanti Arubusman Euis Saribanon Gani, Intan Maesti Hartini Hartini Ida Ayu Trisna Wijayanthi Johanes Kurniawan Krisman Damanik M. Arif Hernawan Mochamad Reza Pribadi Mochammad Subagio Mochammad Subagio Nunuh Nunuh Octaviani, Reni Dian Okin Ringan Purba Olfebri Osman Arofat Primadi Candra Susanto Raden Mohamad Herdian Bhakti Rahmat Hidayat Rahmat Hidayat Reza Fauzi Jaya Sakti Riqqah Nabilah Rohana Sitanggang Sarinah Sihombing Sarinah Sihombing Suhendra, Agus Suprihadi Suprihadi WIjayanthi, Ida Ayu Trisna Yulianti Keke