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All Journal Jurnal Manajemen Terapan dan Keuangan Hearty : Jurnal Kesehatan Masyarakat Dinasti International Journal of Education Management and Social Science Community Engagement and Emergence Journal (CEEJ) Journal of Economics and Business UBS Jurnal Penelitian Inovatif AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Journal of Artificial Intelligence and Digital Business Journal Research of Social Science, Economics, and Management Innovative: Journal Of Social Science Research Al-Ihtiram: Multidisciplinary Journal of Counseling and Social Research
Nugroho, Taufan
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The Effect Of Health Service Quality On Patient Satisfaction At Bangkirai Pratama Clinic, Pt. Pamapersada Nusantara Distrik Smms, Central Kalimantan Krestopri, Bendra; Kadarisman, Sumeidi; Nugroho, Taufan; Kosasih, Kosasih; Asnar, Etty Sofia Mariati
Journal Research of Social Science, Economics, and Management Vol. 5 No. 2 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i2.1053

Abstract

Quality of health services is a health service provided in accordance with standards to patients by health agencies with the wishes of patients can be fulfilled. Patient satisfaction is an assessment of health services that a person feels after health workers perform health services in accordance with expectations or not in accordance with expectations. This study aims to examine the effect of health service quality consisting of aspects of reliability, responsiveness, assurance, empathy & tangible assessment on patient satisfaction at the Pratama Bangkirai clinic. This research was conducted on 19 May - 01 June, 2025. This type of quantitative research uses descriptive and verification methods. The variable to be studied is the quality of health services consisting of the five aspects as independent variables and the level of patient satisfaction as the dependent variable. The population in this study was 1400 patients and a sample of 93 respondents using the slovin formula. Data collection techniques by conducting direct surveys and distributing google form questionnaires. Instrument tests use validity tests, reliability tests and classical assumption tests. The statistical analysis design in this study is descriptive analysis, verification analysis (multiple linear regression). Hypothesis testing using a partial significance test (T-test), simultaneous hypothesis testing (F-test), correlation analysis of the coefficient of determination. The results showed that all variables consisting of health service quality (reliability, responsiveness, assurance, empathy & tangible) had a simultaneous effect on patient satisfaction with an Fcount value (52.618) which was greater than the Ftable for d (f) for n of
PENGARUH KEPEMIMPINAN STRATEGIS DAN PENILAIAN KINERJA TERHADAP KEPUASAN KERJA SERTA IMPLIKASINYA PADA KINERJA PEGAWAI (STUDI SURVEI DI RSUD PROF. DR. H. M. ANWAR MAKKATUTU KABUPATEN BANTAENG) [THE INFLUENCE OF STRATEGIC LEADERSHIP AND PERFORMANCE APPRAISAL ON JOB SATISFACTION AND ITS IMPLICATIONS ON EMPLOYEE PERFORMANCE (A SURVEY STUDY AT RSUD PROF. DR. H. M. ANWAR MAKKATUTU, BANTAENG REGENCY)] Abidin, Sunarti; Mulyani, Sri Rochani; Malik, Rahadian; Nugroho, Taufan; Kosasih, Kosasih
Al-Ihtiram: Multidisciplinary Journal of Counseling and Social Research Vol 4, No 2 (2025)
Publisher : Perkumpulan Ahli Bimbingan dan Konseling Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59027/al-ihtiram.v4i2.1062

Abstract

This study aims to determine and analyze the influence of strategic leadership and performance appraisal on job satisfaction and its implications for employee performance at Prof. Dr. H. M. Anwar Makkatutu Bantaeng Regional General Hospital. The quantitative research method used was descriptive and verification analysis to examine the influence of variables on 88 respondents. The results of the study showed that there was a significant influence of the variable of strategic leadership influence on employee performance, obtaining a coefficient value of 26.7% with a calculated t value of 9,275, performance assessment on job satisfaction 41.2% with a calculated t value of 11,518, job satisfaction on performance 61.9% with a calculated t value of 11,817, strategic leadership on employee performance 4% with a calculated t value of 2,170, performance assessment on employee performance 8% with a calculated t value of 2,994, the simultaneous influence of strategic leadership and performance assessment on job satisfaction with a calculated f value of 11,964, the indirect influence of strategic leadership on employee performance through job satisfaction 40.6% with a Sobel test value of 4,183, performance assessment on employee performance through job satisfaction 50.5% with a Sobel test value of 3,404 with all p values 0.005. This means that all hypotheses are accepted. The research concludes that hypotheses 1-8 have direct, simultaneous, and indirect effects, capable of mediating between variables.
Analisis Kinerja Dokter Gigi Terhadap Mutu Pelayanan Kesehatan Dan Implikasinya Pada Kepuasan Pasien (Studi Survei di Rumah Sakit Surakarta) Andrian, Hendri; Suharsono, Teguh Nurhadi; Asnar, Etty Sofia Mariati; Nugroho, Taufan; Yuliaty, Farida
Innovative: Journal Of Social Science Research Vol. 5 No. 3 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i3.20191

Abstract

Abstrak Penelitian ini bertujuan untuk menganalisis mutu pelayanan kesehatan, kepuasan pasien dan kinerja dokter gigi pada Rumah Sakit Surakarta Surakarta. Penelitian ini menggunakan pendekatan kuantitatif. Sampel dalam penelitian ini berjumlah 91 responden. Analisis data yang digunakan adalah analisis deskriptif dan analisis verifikatif menggunakan analisis jalur (path analysis). Hasil penelitian analisis deskriptif terhadap mutu pelayanan kesehatan, kepuasan pasien dan kinerja dokter gigi responden memberikan penilaian baik, masih ditemukan beberapa kekurangan yang harus diperhatikan untuk diperbaiki. Sedangkan hasil penelitian verifikatif, model analisis jalur menunjukkan nilai koefisien jalur antar variabel bernilai positif dan nilai koefisien jalur pengaruh tidak langsung lebih besar dari pengaruh langsung (68,6%>55,9%), artinya variabel kepuasan pasien sebagai variabel intervening mampu memediasi variabel mutu pelayanan kesehatan dengan variabel kinerja dokter gigi. Nilai koefisien korelasi 0,967 menunjukan adanya hubungan yang kuat antar variabel dan nilai koefisien determinasi (R2) sebesar 94.3 %, menunjukan variasi pengaruh variabel mutu pelayanan kesehatan dan variabel kepuasan pasien terhadap variabel kinerja dokter gigi cukup besar. Hasil hipotesis statistik untuk uji-t (parsial), variabel mutu pelayanan kesehatan berpengaruh positif dan signifikan terhadap variabel kepuasan pasien, karena t-hitung > tα (9,475 > 1,99), variabel mutu pelayanan kesehatan berpengaruh positif terhadap variabel kinerja dokter gigi, karena t-hitung > tα ( 35,868 > 1,99), secara langsung variabel mutu pelayanan kesehatan berpengaruh positif dan signifikan terhadap variabel kinerja dokter gigi, karena t-hitung > tα (10,630 > 1,99), dan secara tidak langsung variabel mutu pelayanan kesehatan berpengaruh positif terhadap kinerja dokter gigi melalui variabel kepuasan pasien, karena t-hitung > tα (9.161 > 1,99), hasil penelitian secara keseluruhan menunjukkan adanya implikasi variabel mutu pelayanan kesehatan dan variabel kepuasan pasien terhadap kinerja dokter gigi. Kata Kunci: Kepuasan Pasien, Kinerja Dokter Gigi, Mutu Pelayanan Kesehatan Abstract This study aims to analyze the quality of health services, patient satisfaction and dentist performance at Hospital Surakarta. This study uses a quantitative approach. The sample in this study amounted to 91 respondents. Data analysis used descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis of the quality of health services, patient satisfaction and dentist performance of respondents gave a good assessment, there were still some shortcomings that must be considered for improvement. Meanwhile, the results of the verification study, the path analysis model showed that the path coefficient value between variables was positive and the indirect influence path coefficient value was greater than the direct influence (68.6%>55.9%), meaning that the patient satisfaction variable as an intervening variable was able to mediate the health service quality variable with the dentist performance variable. The correlation coefficient value of 0.967 indicates a strong relationship between variables and the determination coefficient value (R2) of 94.3%, indicating that the variation in the influence of the health service quality variable and the patient satisfaction variable on the dentist performance variable is quite large. The results of the statistical hypothesis for the t-test (partial), the variable of health service quality has a positive and significant effect on the variable of patient satisfaction, because t-count> tα (9.475> 1.99), the variable of health service quality has a positive effect on the variable of dentist performance, because t-count> tα (35.868> 1.99), directly the variable of health service quality has a positive and significant effect on the variable of dentist performance, because t-count> tα (10.630> 1.99), and indirectly the variable of health service quality has a positive effect on the performance of dentists through the variable of patient satisfaction, because t-count> tα (9.161> 1.99), the overall results of the study indicate the implications of the variable of health service quality and the variable of patient satisfaction on the performance of dentists. Keywords: Patient Satisfaction, Dentist Performance, Quality of Health Services
The Association of Service Quality with Patient Satisfaction and Loyalty: a Cross-Sectional Path Analysis in a Pediatric Outpatient Clinic Arib Balma, Hammam; Rochani Mulyani, Sri; Rulia, Rulia; Nugroho, Taufan; Paramarta, Vip
Journal of Economics and Business UBS Vol. 14 No. 5 (2025): Journal of Economics and Business UBS
Publisher : Cv. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/kwfzan02

Abstract

The quality of service is consistently related to patient satisfaction and loyalty in children's health services, where clinical competence must be balanced with the delivery of responsive, patient-centered services. Examining the relationship between service quality and patient loyalty through patient satisfaction at the Children's Polyclinic of Ananda Lubuklinggau Mother and Child Hospital (RSIA). This study is a cross-sectional survey of 100 patients/parents of patients (purposive sampling; May–June 2025) using validated instruments for service quality (based on SERVQUAL), patient satisfaction (based on PSQ derivatives), and patient loyalty (6 statements). Descriptive analysis and path analysis were carried out using SPSS version 29. All constructs were rated in the "good" category: quality of service (M = 3.60), satisfaction (M = 3.43), and loyalty (M = 3.60). Quality of service was significantly related to satisfaction (β = 0.619; p < 0.001; R² = 0.383) and loyalty (β = 0.599; p < 0.001), while satisfaction was positively correlated with loyalty (β = 0.317; p < 0.001), with the loyalty model explaining 69.5% of the variance (R² = 0.695). The mediation analysis showed that satisfaction partially mediated the relationship between service quality and loyalty, with a standardized indirect effect of 0.196 and a standardized total influence of 0.795, suggesting that service quality had the strongest relationship with loyalty. Improved responsiveness (waiting time and punctuality of doctors), waiting room comfort, availability of real-time service information, and doctor-patient communication are related to increased satisfaction and can strengthen patient loyalty. Given the cross-sectional design of the study, longitudinal studies are needed to confirm the causal relationship.
Hubungan Dukungan Sosial, Efikasi Diri, dan Sikap dengan Self Management serta Perilaku Kontrol Rutin Pasien Hipertensi Rudianto, Yanto; Yuliaty, Farida; Nugroho, Taufan
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.3409

Abstract

Hipertensi merupakan salah satu penyakit kronis yang banyak mendapat perhatian dari berbagai kalangan masyarakat karena dapat menimbulkan dampak serius, baik dalam jangka pendek maupun jangka panjang, seperti komplikasi kardiovaskular dan penurunan kualitas hidup. Kondisi ini menuntut adanya upaya penanggulangan yang komprehensif, terarah, dan berkelanjutan, khususnya dalam konteks pelayanan kesehatan primer. Penelitian ini bertujuan untuk menganalisis secara mendalam pengaruh dukungan sosial, self-efficacy, dan sikap terhadap peningkatan self management, yang pada akhirnya berimplikasi pada perilaku kontrol rutin pasien hipertensi di UPTD Puskesmas Kertajati Kabupaten Majalengka. Metode penelitian yang digunakan adalah deskriptif verifikatif dengan melibatkan 107 pasien hipertensi yang dipilih melalui teknik simple random sampling guna memastikan representativitas data. Pengumpulan data dilakukan melalui wawancara terstruktur menggunakan kuesioner, sementara analisis data menggunakan pendekatan analisis deskriptif dan analisis jalur (path analysis) untuk melihat hubungan langsung maupun tidak langsung antarvariabel. Hasil penelitian menunjukkan bahwa dukungan sosial, self-efficacy, sikap, self management, dan perilaku kontrol rutin berada pada kategori sangat baik, menggambarkan kesiapan dan keterlibatan pasien yang cukup tinggi dalam pengelolaan penyakitnya. Secara parsial, dukungan sosial, self-efficacy, dan sikap terbukti berpengaruh signifikan terhadap self management. Selanjutnya, self management memiliki pengaruh signifikan terhadap perilaku kontrol rutin. Hasil analisis jalur juga mengindikasikan bahwa self management berperan sebagai mediator dalam hubungan antara dukungan sosial, self-efficacy, dan sikap terhadap perilaku kontrol rutin. Berdasarkan temuan ini, Puskesmas disarankan untuk meningkatkan edukasi komprehensif, memperkuat kegiatan kelompok, serta mengoptimalkan program Prolanis guna meningkatkan dukungan sosial, self-efficacy, dan sikap pasien dalam mengelola hipertensi.
Determinants That Influence the Implementation of Generic Open Source Management Information System Version 2 (SIMGOSV2) at Ryacudu Regional General Hospital Kotabumi Lampung Nofiyanti, Ayu Lestari; Kosasih, Kosasih; Malik, Rahadian; Paramarta, Vip; Nugroho, Taufan; Yuliaty, Farida
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 2 (2025): Dinasti International Journal of Education Management And Social Science (Decem
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i2.5592

Abstract

The implementation of the Generic Open Source Hospital Management Information System (SIMGOSV2) is essential to support effective and efficient healthcare services. However, challenges such as limited infrastructure, user resistance, and staff competencies remain significant barriers. This study aims to analyze the factors influencing the successful implementation of SIMGOSV2 at Ryacudu District Hospital, Kotabumi, Lampung. A quantitative survey approach was employed, involving 124 purposively selected respondents from a population of 180 employees. Data were collected through questionnaires and analyzed using multiple linear regression to examine the effects of human resource competence, managerial commitment, external factors, and technology on the successful implementation of SIMGOSV2. Findings indicate that human resource competence and managerial commitment significantly affect SIMGOSV2 implementation, while external and technological factors show weaker effects. The coefficient of determination (R²) of 0.681 suggests that 68.1% of the variation in successful implementation is explained by the studied variables. The success of SIMGOSV2 implementation is strongly influenced by human and managerial aspects. Hospitals should strengthen training, motivation, and managerial support while evaluating system features to better enhance work productivity. This study confirms that technological factors are the strongest determinant of SIMGOSV2 implementation success in regional hospitals.
ANALYSIS OF SERVICE QUALITY TOWARDS PATIENT LOYALTY WITH PATIENT SATISFACTION AS AN INTERVENING VARIABLE (SURVEY STUDY AT HERMINA MANADO HOSPITAL) Thungari, Grace Imelda; Yuliaty, Farida; Rasyid, Renaldi Prasetya Nagar; Kosasih, Kosasih; Nugroho, Taufan
HEARTY Vol 14 No 1 (2026): FEBARURI
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v14i1.21033

Abstract

The quality of health services as the most important indicator for hospitals. Optimizing service quality, building a positive hospital image, and providing supporting health service facilities are parts that marketers need to consider in order to build patient loyalty by increasing hospital patient satisfaction. This study aims to analyze the quality of health services, patient satisfaction and patient loyalty at Hermina Manado Hospital. This study uses a quantitative approach. The sample in this study amounted to 100 respondents. The data analysis used is descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis of the quality of health services, patient satisfaction and patient loyalty of respondents gave a good assessment, there were still some shortcomings that must be considered for improvement. While the results of the verification study, the path analysis model showed that the path coefficient value between variables was positive and the path coefficient value of the indirect influence was greater than the direct influence (62.4%> 52.0%), meaning that the patient satisfaction variable as an intervening variable was able to mediate the health service quality variable with the patient loyalty variable.
ANALYSIS OF THE IMPLEMENTATION OF ORGANIZATIONAL COMMITMENT TOWARDS JOB SATISFACTION WHICH IMPLICATIONS EMPLOYEE PERFORMANCE (SURVEY STUDY AT HERMANA LEMBEAN MANADO HOSPITAL) Mogi, Melati Rosaline Michaella; Yuliaty, Farida; Rasyid, Renaldi Prasetya Nagar; Kosasih, Kosasih; Nugroho, Taufan
HEARTY Vol 14 No 1 (2026): FEBARURI
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v14i1.21035

Abstract

Organizational commitment is part of an effort or initiative from within an individual to the maximum to survive, work hard, and have confidence in the goals of the organization. Employees as human resources who contribute to health services in hospitals. Therefore, employees contribute to determining the quality of services in hospitals. This study aims to analyze the implementation of organizational commitment, job satisfaction and employee performance at Hermana Lembean Hospital, Manado. This study uses a quantitative approach. The sample in this study amounted to 72 respondents. Data analysis used is descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis study on the implementation of organizational commitment, job satisfaction and employee performance of respondents gave a good assessment, there were still some shortcomings that must be considered for improvement. While the results of the verification study, the path analysis model showed that the path coefficient value between variables was positive and the indirect influence path coefficient value was greater than the direct influence (53.7%> 65.6%), meaning that the job satisfaction variable as an intervening variable was able to mediate the implementation variable of organizational commitment with employee performance variables.
ANALYSIS OF EMPLOYEE SATISFACTION TOWARDS WORK MOTIVATION AND ITS IMPLICATIONS ON THE QUALITY OF HEALTH SERVICES (SURVEY STUDY AT IBU ANAK CAHAYA SANGATTA HOSPITAL KALIMANTAN TIMUR) Maindoka, Regina Tirza; Yuliaty, Farida; Rasyid, Renaldi Prasetya Nagar; Paramarta, Vip; Nugroho, Taufan
HEARTY Vol 14 No 1 (2026): FEBARURI
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v14i1.21037

Abstract

Human resources are crucial and inseparable from any organization, whether it be an institution or a hospital. Human resources are also key to determining the development of service quality, as assessed by performance. This study aims to analyze employee satisfaction, work motivation, and the quality of healthcare services at Cahaya Sangatta Maternity and Child Hospital, East Kalimantan. This study used a quantitative approach. The sample size consisted of 56 respondents. Data analysis used descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis of employee satisfaction, work motivation, and healthcare service quality indicated good ratings from respondents, although several areas needed to be improved. Meanwhile, the verification study, based on the path analysis model, showed positive path coefficients between variables, and the indirect effect path coefficient was greater than the direct effect (66.3% > 53.9%), indicating that work motivation, as an intervening variable, is able to mediate employee satisfaction and healthcare service quality.
Co-Authors Abidin, Sunarti Andrian, Hendri Anggraini, Sofia Arib Balma, Hammam Asnar, Etty Sofia Marianti Asnar, Etty Sofia Mariati Farida Yuliati, Farida Farida Yuliaty Hermansyah Hermansyah Kadarisman, Sumeidi Kalangi, Beauty Saskia KOSASIH KOSASIH, KOSASIH Krestopri, Bendra Maindoka, Regina Tirza Malik, Rahadian Masyitoh, Amalia Mogi, Melati Rosaline Michaella mulyani, sri rochani Nofiyanti, Ayu Lestari Nova, Claryan Citra Palittin, Normayanti Permana, Agung Putri, Rabiah Demlinur Rasyid, Renaldi Prasetya Nagar Rochani Mulyani, Sri Rudianto, Yanto Rulia, Rulia Saepudin, Didin Setyaji, Setyaji Sidqi, Abdul Gani Sudrajat, Ceffy Rachmat Suharsono, Teguh Nurhadi Syahidin, Rukhiyat Taufik Zulfikar Thungari, Grace Imelda Vip Paramarta Yuliaty, Farida Yuliaty Zaenal Aripin