Article Per Year (5 Year)
p-Index From 2021 - 2026
2.258
P-Index
This Author published in this journals
All Journal Jurnal Manajemen Terapan dan Keuangan Community Engagement and Emergence Journal (CEEJ) Jurnal Ners Journal of Economics and Business UBS Jurnal Penelitian Inovatif AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Journal of Artificial Intelligence and Digital Business Journal Research of Social Science, Economics, and Management Innovative: Journal Of Social Science Research Al-Ihtiram: Multidisciplinary Journal of Counseling and Social Research
Nugroho, Taufan
Unknown Affiliation
Religion Humanities Astronomy Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

Published : 17 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 17 Documents
Search

 1   2 
The Effect Of Health Service Quality On Patient Satisfaction At Bangkirai Pratama Clinic, Pt. Pamapersada Nusantara Distrik Smms, Central Kalimantan Krestopri, Bendra; Kadarisman, Sumeidi; Nugroho, Taufan; Kosasih, Kosasih; Asnar, Etty Sofia Mariati
Journal Research of Social Science, Economics, and Management Vol. 5 No. 2 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i2.1053

Abstract

Quality of health services is a health service provided in accordance with standards to patients by health agencies with the wishes of patients can be fulfilled. Patient satisfaction is an assessment of health services that a person feels after health workers perform health services in accordance with expectations or not in accordance with expectations. This study aims to examine the effect of health service quality consisting of aspects of reliability, responsiveness, assurance, empathy & tangible assessment on patient satisfaction at the Pratama Bangkirai clinic. This research was conducted on 19 May - 01 June, 2025. This type of quantitative research uses descriptive and verification methods. The variable to be studied is the quality of health services consisting of the five aspects as independent variables and the level of patient satisfaction as the dependent variable. The population in this study was 1400 patients and a sample of 93 respondents using the slovin formula. Data collection techniques by conducting direct surveys and distributing google form questionnaires. Instrument tests use validity tests, reliability tests and classical assumption tests. The statistical analysis design in this study is descriptive analysis, verification analysis (multiple linear regression). Hypothesis testing using a partial significance test (T-test), simultaneous hypothesis testing (F-test), correlation analysis of the coefficient of determination. The results showed that all variables consisting of health service quality (reliability, responsiveness, assurance, empathy & tangible) had a simultaneous effect on patient satisfaction with an Fcount value (52.618) which was greater than the Ftable for d (f) for n of
PENGARUH KEPEMIMPINAN STRATEGIS DAN PENILAIAN KINERJA TERHADAP KEPUASAN KERJA SERTA IMPLIKASINYA PADA KINERJA PEGAWAI (STUDI SURVEI DI RSUD PROF. DR. H. M. ANWAR MAKKATUTU KABUPATEN BANTAENG) [THE INFLUENCE OF STRATEGIC LEADERSHIP AND PERFORMANCE APPRAISAL ON JOB SATISFACTION AND ITS IMPLICATIONS ON EMPLOYEE PERFORMANCE (A SURVEY STUDY AT RSUD PROF. DR. H. M. ANWAR MAKKATUTU, BANTAENG REGENCY)] Abidin, Sunarti; Mulyani, Sri Rochani; Malik, Rahadian; Nugroho, Taufan; Kosasih, Kosasih
Al-Ihtiram: Multidisciplinary Journal of Counseling and Social Research Vol 4, No 2 (2025)
Publisher : Perkumpulan Ahli Bimbingan dan Konseling Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59027/al-ihtiram.v4i2.1062

Abstract

This study aims to determine and analyze the influence of strategic leadership and performance appraisal on job satisfaction and its implications for employee performance at Prof. Dr. H. M. Anwar Makkatutu Bantaeng Regional General Hospital. The quantitative research method used was descriptive and verification analysis to examine the influence of variables on 88 respondents. The results of the study showed that there was a significant influence of the variable of strategic leadership influence on employee performance, obtaining a coefficient value of 26.7% with a calculated t value of 9,275, performance assessment on job satisfaction 41.2% with a calculated t value of 11,518, job satisfaction on performance 61.9% with a calculated t value of 11,817, strategic leadership on employee performance 4% with a calculated t value of 2,170, performance assessment on employee performance 8% with a calculated t value of 2,994, the simultaneous influence of strategic leadership and performance assessment on job satisfaction with a calculated f value of 11,964, the indirect influence of strategic leadership on employee performance through job satisfaction 40.6% with a Sobel test value of 4,183, performance assessment on employee performance through job satisfaction 50.5% with a Sobel test value of 3,404 with all p values 0.005. This means that all hypotheses are accepted. The research concludes that hypotheses 1-8 have direct, simultaneous, and indirect effects, capable of mediating between variables.
Pengaruh Kualitas Layanan, Waktu Tanggap, Dan Proses Pelayanan Terhadap Tingkat Kepuasan Pada Layanan Permintaan Labu Darah Di Bank Darah Rs Mitra Plumbon Indramayu Ratna, Rositha; Saepudin, Didin; Nugroho, Taufan
Jurnal Ners Vol. 9 No. 4 (2025): OKTOBER 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i4.50458

Abstract

Kualitas layanan pada layanan permintaan labu darah berperan krusial dalam membentuk kepuasan pengguna internal (perawat/bidan) yang berimbas pada mutu pelayanan klinik secara keseluruhan. Penelitian ini bertujuan menganalisis pengaruh kualitas layanan (X1), waktu tanggap (X2), dan proses pelayanan (X3) terhadap tingkat kepuasan (Y) di Bank Darah RS Mitra Plumbon Indramayu. Metode yang digunakan adalah kuantitatif dengan desain survei. Data dikumpulkan melalui kuesioner kepada 61 responden (tenaga medis yang terlibat dalam permintaan labu darah) yang dipilih secara proporsional lintas unit. Analisis data menggunakan regresi linier berganda disertai uji asumsi klasik. Hasil menunjukkan seluruh variabel independen berpengaruh positif dan signifikan terhadap kepuasan: X1 (B = 0,350; p = 0,005), X2 (B = 0,287; p = 0,004), dan X3 (B = 0,215; p = 0,048). Uji simultan menghasilkan F = 35,75; p < 0,001 dengan R² = 0,734, yang mengindikasikan bahwa 73,4% variasi kepuasan dijelaskan oleh ketiga prediktor. Temuan ini menegaskan pentingnya penguatan dimensi mutu layanan, percepatan respons permintaan, serta penataan alur proses pelayanan untuk memaksimalkan kepuasan pengguna layanan permintaan labu darah. Kata Kunci: Kualitas layanan; Waktu tanggap; Proses pelayanan; Kepuasan; Bank darah; Regresi linier berganda.
Analisis Faktor-Faktor Kualitas Pelayanan Terhadap Kepuasan Pasien di UPT Puskesmas Rumbia Kabupaten Jeneponto Sulawesi Selatan Mutmainnah, Mutmainnah; Yuliaty, Farida; Nugroho, Taufan; Kosasih, Kosasih; Rahmiyati, Ayu Laili
Jurnal Ners Vol. 9 No. 4 (2025): OKTOBER 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i4.50722

Abstract

Latar belakang penelitian ini berangkat dari pentingnya kualitas pelayanan kesehatan sebagai faktor penentu kepuasan pasien, terutama pada fasilitas layanan primer seperti Puskesmas. Tingkat kepuasan pasien sangat dipengaruhi oleh persepsi terhadap dimensi kualitas pelayanan, meliputi bukti fisik, keandalan, ketanggapan, jaminan, dan empati. Tujuan penelitian ini adalah untuk mengetahui tingkat kualitas pelayanan di UPT Puskesmas Rumbia serta menganalisis pengaruh masing-masing dimensi baik secara parsial maupun simultan terhadap kepuasan pasien. Metode yang digunakan adalah penelitian deskriptif dengan pendekatan kuantitatif. Populasi penelitian berjumlah 14.211 pasien, dengan sampel 99 responden yang ditentukan melalui rumus Slovin dan teknik purposive sampling. Data diperoleh melalui kuesioner, wawancara mendalam, dan observasi, kemudian dianalisis menggunakan uji validitas, reliabilitas, serta uji asumsi klasik. Analisis data dilakukan dengan regresi linier berganda, didukung uji simultan (F-test), uji parsial (t-test), dan koefisien determinasi (R²). Kesimpulan penelitian menunjukkan bahwa dimensi bukti fisik, keandalan, ketanggapan, dan jaminan berpengaruh positif signifikan terhadap kepuasan pasien, sedangkan empati berpengaruh negatif namun signifikan. Secara simultan, kelima dimensi kualitas pelayanan memberikan pengaruh yang sangat kuat dengan nilai R Square sebesar 0,908, yang berarti 90,8% variasi kepuasan pasien dijelaskan oleh kualitas pelayanan. Saran penelitian ini adalah agar pihak UPT Puskesmas Rumbia terus meningkatkan standar kualitas pelayanan, terutama dalam aspek empati yang masih menunjukkan pengaruh negatif, dengan memperkuat komunikasi interpersonal, kepekaan emosional, dan perhatian terhadap kebutuhan individual pasien.
Analisis Kinerja Dokter Gigi Terhadap Mutu Pelayanan Kesehatan Dan Implikasinya Pada Kepuasan Pasien (Studi Survei di Rumah Sakit Surakarta) Andrian, Hendri; Suharsono, Teguh Nurhadi; Asnar, Etty Sofia Mariati; Nugroho, Taufan; Yuliaty, Farida
Innovative: Journal Of Social Science Research Vol. 5 No. 3 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i3.20191

Abstract

Abstrak Penelitian ini bertujuan untuk menganalisis mutu pelayanan kesehatan, kepuasan pasien dan kinerja dokter gigi pada Rumah Sakit Surakarta Surakarta. Penelitian ini menggunakan pendekatan kuantitatif. Sampel dalam penelitian ini berjumlah 91 responden. Analisis data yang digunakan adalah analisis deskriptif dan analisis verifikatif menggunakan analisis jalur (path analysis). Hasil penelitian analisis deskriptif terhadap mutu pelayanan kesehatan, kepuasan pasien dan kinerja dokter gigi responden memberikan penilaian baik, masih ditemukan beberapa kekurangan yang harus diperhatikan untuk diperbaiki. Sedangkan hasil penelitian verifikatif, model analisis jalur menunjukkan nilai koefisien jalur antar variabel bernilai positif dan nilai koefisien jalur pengaruh tidak langsung lebih besar dari pengaruh langsung (68,6%>55,9%), artinya variabel kepuasan pasien sebagai variabel intervening mampu memediasi variabel mutu pelayanan kesehatan dengan variabel kinerja dokter gigi. Nilai koefisien korelasi 0,967 menunjukan adanya hubungan yang kuat antar variabel dan nilai koefisien determinasi (R2) sebesar 94.3 %, menunjukan variasi pengaruh variabel mutu pelayanan kesehatan dan variabel kepuasan pasien terhadap variabel kinerja dokter gigi cukup besar. Hasil hipotesis statistik untuk uji-t (parsial), variabel mutu pelayanan kesehatan berpengaruh positif dan signifikan terhadap variabel kepuasan pasien, karena t-hitung > tα (9,475 > 1,99), variabel mutu pelayanan kesehatan berpengaruh positif terhadap variabel kinerja dokter gigi, karena t-hitung > tα ( 35,868 > 1,99), secara langsung variabel mutu pelayanan kesehatan berpengaruh positif dan signifikan terhadap variabel kinerja dokter gigi, karena t-hitung > tα (10,630 > 1,99), dan secara tidak langsung variabel mutu pelayanan kesehatan berpengaruh positif terhadap kinerja dokter gigi melalui variabel kepuasan pasien, karena t-hitung > tα (9.161 > 1,99), hasil penelitian secara keseluruhan menunjukkan adanya implikasi variabel mutu pelayanan kesehatan dan variabel kepuasan pasien terhadap kinerja dokter gigi. Kata Kunci: Kepuasan Pasien, Kinerja Dokter Gigi, Mutu Pelayanan Kesehatan Abstract This study aims to analyze the quality of health services, patient satisfaction and dentist performance at Hospital Surakarta. This study uses a quantitative approach. The sample in this study amounted to 91 respondents. Data analysis used descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis of the quality of health services, patient satisfaction and dentist performance of respondents gave a good assessment, there were still some shortcomings that must be considered for improvement. Meanwhile, the results of the verification study, the path analysis model showed that the path coefficient value between variables was positive and the indirect influence path coefficient value was greater than the direct influence (68.6%>55.9%), meaning that the patient satisfaction variable as an intervening variable was able to mediate the health service quality variable with the dentist performance variable. The correlation coefficient value of 0.967 indicates a strong relationship between variables and the determination coefficient value (R2) of 94.3%, indicating that the variation in the influence of the health service quality variable and the patient satisfaction variable on the dentist performance variable is quite large. The results of the statistical hypothesis for the t-test (partial), the variable of health service quality has a positive and significant effect on the variable of patient satisfaction, because t-count> tα (9.475> 1.99), the variable of health service quality has a positive effect on the variable of dentist performance, because t-count> tα (35.868> 1.99), directly the variable of health service quality has a positive and significant effect on the variable of dentist performance, because t-count> tα (10.630> 1.99), and indirectly the variable of health service quality has a positive effect on the performance of dentists through the variable of patient satisfaction, because t-count> tα (9.161> 1.99), the overall results of the study indicate the implications of the variable of health service quality and the variable of patient satisfaction on the performance of dentists. Keywords: Patient Satisfaction, Dentist Performance, Quality of Health Services
The Association of Service Quality with Patient Satisfaction and Loyalty: a Cross-Sectional Path Analysis in a Pediatric Outpatient Clinic Arib Balma, Hammam; Rochani Mulyani, Sri; Rulia, Rulia; Nugroho, Taufan; Paramarta, Vip
Journal of Economics and Business UBS Vol. 14 No. 5 (2025): Journal of Economics and Business UBS
Publisher : Cv. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/kwfzan02

Abstract

The quality of service is consistently related to patient satisfaction and loyalty in children's health services, where clinical competence must be balanced with the delivery of responsive, patient-centered services. Examining the relationship between service quality and patient loyalty through patient satisfaction at the Children's Polyclinic of Ananda Lubuklinggau Mother and Child Hospital (RSIA). This study is a cross-sectional survey of 100 patients/parents of patients (purposive sampling; May–June 2025) using validated instruments for service quality (based on SERVQUAL), patient satisfaction (based on PSQ derivatives), and patient loyalty (6 statements). Descriptive analysis and path analysis were carried out using SPSS version 29. All constructs were rated in the "good" category: quality of service (M = 3.60), satisfaction (M = 3.43), and loyalty (M = 3.60). Quality of service was significantly related to satisfaction (β = 0.619; p < 0.001; R² = 0.383) and loyalty (β = 0.599; p < 0.001), while satisfaction was positively correlated with loyalty (β = 0.317; p < 0.001), with the loyalty model explaining 69.5% of the variance (R² = 0.695). The mediation analysis showed that satisfaction partially mediated the relationship between service quality and loyalty, with a standardized indirect effect of 0.196 and a standardized total influence of 0.795, suggesting that service quality had the strongest relationship with loyalty. Improved responsiveness (waiting time and punctuality of doctors), waiting room comfort, availability of real-time service information, and doctor-patient communication are related to increased satisfaction and can strengthen patient loyalty. Given the cross-sectional design of the study, longitudinal studies are needed to confirm the causal relationship.
Hubungan Dukungan Sosial, Efikasi Diri, dan Sikap dengan Self Management serta Perilaku Kontrol Rutin Pasien Hipertensi Rudianto, Yanto; Yuliaty, Farida; Nugroho, Taufan
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.3409

Abstract

Hipertensi merupakan salah satu penyakit kronis yang banyak mendapat perhatian dari berbagai kalangan masyarakat karena dapat menimbulkan dampak serius, baik dalam jangka pendek maupun jangka panjang, seperti komplikasi kardiovaskular dan penurunan kualitas hidup. Kondisi ini menuntut adanya upaya penanggulangan yang komprehensif, terarah, dan berkelanjutan, khususnya dalam konteks pelayanan kesehatan primer. Penelitian ini bertujuan untuk menganalisis secara mendalam pengaruh dukungan sosial, self-efficacy, dan sikap terhadap peningkatan self management, yang pada akhirnya berimplikasi pada perilaku kontrol rutin pasien hipertensi di UPTD Puskesmas Kertajati Kabupaten Majalengka. Metode penelitian yang digunakan adalah deskriptif verifikatif dengan melibatkan 107 pasien hipertensi yang dipilih melalui teknik simple random sampling guna memastikan representativitas data. Pengumpulan data dilakukan melalui wawancara terstruktur menggunakan kuesioner, sementara analisis data menggunakan pendekatan analisis deskriptif dan analisis jalur (path analysis) untuk melihat hubungan langsung maupun tidak langsung antarvariabel. Hasil penelitian menunjukkan bahwa dukungan sosial, self-efficacy, sikap, self management, dan perilaku kontrol rutin berada pada kategori sangat baik, menggambarkan kesiapan dan keterlibatan pasien yang cukup tinggi dalam pengelolaan penyakitnya. Secara parsial, dukungan sosial, self-efficacy, dan sikap terbukti berpengaruh signifikan terhadap self management. Selanjutnya, self management memiliki pengaruh signifikan terhadap perilaku kontrol rutin. Hasil analisis jalur juga mengindikasikan bahwa self management berperan sebagai mediator dalam hubungan antara dukungan sosial, self-efficacy, dan sikap terhadap perilaku kontrol rutin. Berdasarkan temuan ini, Puskesmas disarankan untuk meningkatkan edukasi komprehensif, memperkuat kegiatan kelompok, serta mengoptimalkan program Prolanis guna meningkatkan dukungan sosial, self-efficacy, dan sikap pasien dalam mengelola hipertensi.
Co-Authors Abidin, Sunarti Andrian, Hendri Anggraini, Sofia Arib Balma, Hammam Asnar, Etty Sofia Marianti Asnar, Etty Sofia Mariati Ayu Laili Rahmiyati Farida Yuliati, Farida Farida Yuliaty Hermansyah Hermansyah Kadarisman, Sumeidi Kalangi, Beauty Saskia KOSASIH KOSASIH, KOSASIH Krestopri, Bendra Malik, Rahadian Masyitoh, Amalia mulyani, sri rochani Mutmainnah Mutmainnah Nova, Claryan Citra Palittin, Normayanti Permana, Agung Putri, Rabiah Demlinur Ratna, Rositha Rochani Mulyani, Sri Rudianto, Yanto Rulia, Rulia Saepudin, Didin Setyaji, Setyaji Sidqi, Abdul Gani Sudrajat, Ceffy Rachmat Suharsono, Teguh Nurhadi Syahidin, Rukhiyat Taufik Zulfikar Vip Paramarta Yuliaty, Farida Yuliaty Zaenal Aripin