Article Per Year (5 Year)
p-Index From 2021 - 2026
2.266
P-Index
This Author published in this journals
All Journal Jurnal Ilmu-Ilmu Kesehatan Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal JURNAL PENELITIAN PERAWAT PROFESIONAL Bakti Cendana: Jurnal Pengabdian Masyarakat Avicenna : Journal of Health Research Kosala : Jurnal Ilmu Kesehatan JAMAS: Jurnal Abdi Masyarakat ABDIMAS KOSALA : Jurnal Pengabdian Kepada Masyarakat
Aqsyari, Rizki
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Education Environmental Science Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

Published : 13 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 13 Documents
Search

 1   2 
HUBUNGAN KUALITAS PELAYANAN UNIT LOGISTIK NON MEDIS DENGAN KEPUASAN PENGGUNA DI RUMAH SAKIT Dr. OEN KANDANG SAPI SOLO Setia Ismandani, Risa; Dwi Nursanti, Anastasia Lina; Dwi Kurniawan, Hendra; Aqsyari, Rizki
KOSALA : Jurnal Ilmu Kesehatan Vol 13 No 2 (2025): KOSALA : Jurnal Ilmu Kesehatan
Publisher : Sekolah Tinggi Ilmu Kesehatan Panti Kosala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37831/kjik.v13i2.438

Abstract

Rumah sakit sebagai institusi layanan kesehatan tidak hanya fokus pada pelayanan medis, tetapi juga harus memberikan pelayanan non medis secara paripurna. Salah satu komponen penting dalam pelayanan non medis adalah unit logistik, yang berperan strategis dalam menunjang kelancaran operasional rumah sakit melalui penyediaan barang dan peralatan secara tepat waktu, jumlah, dan mutu. Kualitas pelayanan logistik yang baik tidak hanya memengaruhi efisiensi kerja tenaga kesehatan, tetapi juga berdampak langsung pada kualitas pelayanan pasien. Kepuasan petugas kesehatan sebagai pengguna internal sangat dipengaruhi oleh kelengkapan, ketepatan, dan kesiapan logistik non medis. Ketika logistik dikelola dengan baik, petugas dapat bekerja lebih optimal dan memberikan pelayanan terbaik kepada pasien. Namun dalam praktiknya, masih sering ditemukan permasalahan seperti keterlambatan distribusi dan ketidaktersediaan barang mendesak (cito), yang dapat mempengaruhi kepuasan pengguna dan menurunkan kualitas layanan. Penelitian ini bertujuan untuk mengetahui hubungan kualitas pelayanan unit logistik non medis dengan kepuasan pengguna. Penelitian ini merupakan penelitian analitik korelasional. Sampel  yang digunakan adalah pengguna layanan unit logistik non medis di RUMAH SAKIT Dr. OEN KANDANG SAPI SOLO sejumlah 75 responden. Analisis bivariat dengan chi square diperoleh hasil p=0,002, sehingga dapat disimpulkan terdapat hubungan yang signifikan antara kualitas pelayanan unit logistik non medis dengan kepuasan pengguna di RUMAH SAKIT Dr. OEN KANDANG SAPI SOLO. Kata Kunci : kepuasan, kualitas layanan, logistik non medis Hospitals, as healthcare institutions, not only focus on medical services but also must provide comprehensive non-medical services. One of the important components in non-medical services is the logistics unit, which plays a strategic role in supporting the smooth operation of the hospital by ensuring the timely provision of goods and equipment in the right quantity and quality. Good logistics service quality not only affects the work efficiency of healthcare personnel but also has a direct impact on the quality of patient care. The satisfaction of healthcare staff as internal users is strongly influenced by the completeness, accuracy, and readiness of non-medical logistics. When logistics are well-managed, staff can work more optimally and deliver the best possible care to patients. However, in practice, issues such as delays in distribution and unavailability of urgent (cito) items are still frequently encountered, which can affect user satisfaction and reduce service quality. This study aims to determine the relationship between the quality of non-medical logistics service units and user satisfaction. This research is a correlational analytic study. The sample consisted of 75 respondents who were users of the non-medical logistics service unit at Dr. OEN KANDANG SAPI SOLO HOSPITAL. Bivariate analysis using the Chi-square test yielded a result of p = 0.002, indicating a significant relationship between the quality of non-medical logistics service units and user satisfaction at Dr. OEN KANDANG SAPI SOLO HOSPITAL. Keyword: service quality, non-medical logistics, satisfaction
The Effect of Ability To Pay and Willingness To Pay on BPJS Premium Payment Compliance Among The Community in Mojosongo Surrounding, Surakarta pratiwi, assilla; Aqsyari, Rizki; Setiani, Ditya Yankusuma; Kurniawan, Hendra Dwi
Jurnal Ilmu-Ilmu Kesehatan Vol 12 No 1 (2026): JURNAL ILMU-ILMU KESEHATAN
Publisher : Sekolah Tinggi Ilmu Kesehatan Garuda Putih

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52741/jiikes.v12i1.167

Abstract

The National Health Insurance (JKN) program managed by BPJS Kesehatan is an effort by the Indonesian government to achieve Universal Health Coverage (UHC). Since its implementation in 2014, BPJS Kesehatan has been facing financial deficits due to low participant compliance in paying premiums. Low Ability to pay and Willingness to pay, especially among low-income communities, as well as negative perceptions of service quality, are the main factors causing arrears. This condition has the potential to threaten the sustainability of the JKN program, so it is necessary to study the influence of ATP and WTP on participant compliance as a basis for formulating more targeted and data-based policies. Research Objectives. To determine the influence of Ability to pay and Willingness to pay on BPJS premium payment compliance in the community in Mojosongo Village, Surakarta. Research Design. This research is a quantitative study with a cross-sectional study design. Research Subjects. The subjects in the study were the community of Mojosongo Village, Surakarta with a population of 3,507 people. The number of samples in this study was 107 respondents using purposive sampling technique. Research Results. The results of this study indicate that the influence of Ability to pay increases compliance in paying BPJS premiums by (OR =3,156; CI 95%; 1.224 – 8.137, p = 0.017) was proven to be statistically significant and the influence of willingness to pay increased compliance in paying BPJS premiums by (OR = 6.902, CI 95% = 2.649 – 17.980, p = 0.001) was proven to be statistically significant. The most dominant influencing variable was willingness to pay (OR = 6.902, CI 95% = 2.649 – 17.980, p = 0.001).Conclusion: The results of this study indicate a relationship between ability to pay and willingness to pay on BPJS premium payment compliance, with willingness to pay being the most dominant variable influencing compliance. Keywords: Ability to pay, BPJS Health, JKN, Willingness to pay
Analysis of Factors Influencing the BPJS Outpatient Registration System at Jati Husada General Hospital, Karanganyar mumtaz, yasmin; Aqsyari, Rizki; Sriwiyati, Lilik; Andika, I Putu Juni
Jurnal Ilmu-Ilmu Kesehatan Vol 12 No 1 (2026): JURNAL ILMU-ILMU KESEHATAN
Publisher : Sekolah Tinggi Ilmu Kesehatan Garuda Putih

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52741/jiikes.v12i1.168

Abstract

Digital transformation in the healthcare sector has driven the adoption of online outpatient registration systems to improve service efficiency and reduce patient queues. However, at Jati Husada General Hospital in Karanganyar, offline registration remains dominant for BPJS patients. This situation suggests factors influencing the choice of registration system. This study aims to analyze factors such as age, education, income, patient satisfaction, and service quality in the BPJS outpatient registration system. The study used a quantitative descriptive-analytical design with a cross-sectional approach. The population was 2,021 BPJS outpatient visits in March 2025, with a sample of 105 respondents selected using simple random sampling. Data were collected through questionnaires and analyzed using the Chi-Square test with a 95% significance level (α=0.05). The results showed that age (p=1.000), education (p=0.339), income (p=0.414), and service quality (p=0.109) did not significantly influence the outpatient registration system. Conversely, patient satisfaction had a significant effect (p=0.007). It is concluded that patient satisfaction is a factor that influences the outpatient registration system, so improving patient experience and comfort needs to be a priority in developing the service system. Keywords : Patient Satisfaction, Service Quality, Education, Income, Outpatient Registration System
Co-Authors Aditya, Mifta Ahmad Zamani, Ahmad Akhmad Azmiardi Anasarini, Anasarini Anasulfalah, Hakim Andika, I Putu Juni Ardia Pramesti, Risa Atmojo, Joko Tri Auraldi Nansurya, Alga Baehaqi Bhisma Murti Budi Santoso Cita, Erick Endra Daryanto Daryanto Dewi Lieskusumastuti, Anita Dharma, Yovita Prabawati Tirta Dina Irawati Dwi Kurniawan, Hendra Dwi Nursanti, Anastasia Lina Eri Pramuja, Wanda Ernawati, Heni Febri Susanti, Rinandita Hanif, Ihsan Hanifah, Lilik Hartono, Muljadi Hendra Dwi Kurniawan, Hendra Dwi Hidayati, Anisa Ika Cahyaningrum Ika Yuli Ayuningrum Indarto Indarto Ismail, Aem Iswahyuni, Sri Joko Triwibowo, Joko Joko Yulianto, Dwi Ka'arayeno, Arie Jefry Karmadi, Karmadi Kuntari, Saras Kurniawan*, Hendra Dwi Leemanza, Yulia Maratul Munawar, Siti Mirsanti, Faradilla Mubarok, Ahmad Syauqi Mumtaz, Yasmin Noerlita Ningrum, Andriani Novita Dewi Novitasari, Meliana Nur Fauziah, Ani Nur Rokhmatun, Puji Nurhayati, Isnani Nurrochim, Nurrochim Nursanti, Anastasia Lina Dwi Nurul Ulya Luthfiyana Pradana, Anggie pratiwi, assilla Puji Lestari, Apriliani Puspitasary, Kiki Rahma Widyaningrum, Nova Rasyid Ridha, Achmad Rejo, Rejo Reza Kurnia, Febria Rohmi, Rohmi Sabngatun, Sabngatun Santy Irene Putri Sayekti Heni Sunaryanti, Sri Setia Ismandani, Risa Setiani, Ditya Yankusuma Setiawan Manurung, Budi Setyorini, Catur Sindi Wardani, Galuh Siti Maesaroh Sriwiyati, Lilik Sumardiyono Suryo Handoyo, Rudy Susmini, Susmini Syauqi Mubarok, Ahmad Tirta Dharma, Yovita Prabawati Tri Darmayanti, Aquartuti Tri Handayani, Rina Tri Yuniarti, Tri Verasita, Prissy Widiyanto, Aris Yesi Ihdina Fityatal Hasanah Yovita Prabawati