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All Journal Jesya (Jurnal Ekonomi dan Ekonomi Syariah) MANAJEMEN DEWANTARA Jurnal Ners Indonesian Journal of Multidisciplinary on Social and Technology Journal of Education and Teaching Learning Journal of Management Research and Studies Maneggio Jurnal Manajemen, Bisnis dan Kewirausahaan Journal of World Future Medicine, Health and Nursing
Adya Hermawati
Universitas Widya Gama Malang
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Health Professions Medicine & Pharmacology Nursing Social Sciences Other

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Analisis Pengaruh Kelengkapan Dokumen Rekam Medis, Ketepatan Koding, Dan Sistem Informasi Rumah Sakit Terhadap Jumlah Pending Klaim Bpjs Dimoderasi Oleh Dukungan Manajemen Di Rsu Ananda Srengat Blitar Yovita Nur Latifah; Adya Hermawati; Nasharudin Mas; Aji Suraji; Irfany Rupiwardani
Jesya Vol 9 No 2 (2026): ARTICLES : RESEARCH JUNI 2026
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi Al-Washliyah Sibolga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36778/jesya.v9i2.2925

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kelengkapan dokumen rekam medis, ketepatan koding, dan sistem informasi rumah sakit terhadap jumlah pending klaim BPJS Kesehatan dengan dukungan manajemen sebagai variabel moderasi di RSU Ananda Srengat Blitar. Penelitian ini dilatarbelakangi oleh masih terjadinya pending klaim BPJS Kesehatan, yang pada tahun 2025 mencapai 753 kasus, terdiri atas 350 kasus rawat jalan dan 403 kasus rawat inap. Penelitian menggunakan pendekatan kuantitatif dengan desain cross-sectional. Populasi penelitian berjumlah 103 pegawai yang terlibat dalam proses pengelolaan klaim BPJS Kesehatan, dengan sampel sebanyak 69 responden yang ditentukan menggunakan rumus Slovin dan teknik proportionate stratified random sampling. Data dikumpulkan melalui kuesioner dan dokumentasi, kemudian dianalisis menggunakan metode Partial Least Squares–Structural Equation Modeling (PLS-SEM) dengan SmartPLS. Hasil penelitian menunjukkan bahwa kelengkapan dokumen rekam medis, ketepatan koding, dan sistem informasi rumah sakit masing-masing berpengaruh negatif dan signifikan terhadap jumlah pending klaim BPJS Kesehatan. Secara simultan, ketiga variabel tersebut berpengaruh signifikan terhadap jumlah pending klaim. Dukungan manajemen mampu memoderasi pengaruh kelengkapan dokumen rekam medis dan sistem informasi rumah sakit terhadap jumlah pending klaim, tetapi tidak mampu memoderasi pengaruh ketepatan koding. Temuan penelitian menunjukkan bahwa peningkatan kelengkapan dokumen rekam medis, ketepatan koding, dan optimalisasi sistem informasi rumah sakit merupakan faktor penting dalam menekan pending klaim BPJS Kesehatan. Manajemen rumah sakit perlu memperkuat pengawasan, koordinasi, evaluasi, pengembangan kompetensi sumber daya manusia, serta pemanfaatan sistem informasi secara berkelanjutan guna meningkatkan efektivitas pengelolaan klaim.
ANALYSIS OF THE EFFECTS OF WAITING TIME FOR MEDICATION DISPENSING AND SERVICE QUALITY ON PATIENT LOYALTY WITH PATIENT SATISFACTION AS A MEDIATOR AT THE PHARMACY DEPARTMENT OF SANJIWANI GENERAL HOSPITAL GIANYAR Ni Gusti Ayu Made Sinta Maharani; Rahayu Puji Suci; Eka Wilda Faida; Adya Hermawati; Survival Survival
Journal of World Future Medicine, Health and Nursing Vol. 4 No. 3 (2026)
Publisher : Yayasan Adra Karima Hubbi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/health.v4i3.3915

Abstract

The acceleration of globalization compels hospitals to enhance patient loyalty through high-quality services. This study aims to analyze the effect of prescription waiting time and service quality on patient loyalty mediated by patient satisfaction at the Outpatient Pharmacy Department of RSUD Sanjiwani Gianyar. This research design is an explanatory quantitative study rooted in the positivistic paradigm with a developmental research approach. The population comprised all outpatients, averaging 7,836 visits over a six month baseline. A sample of 381 respondents was selected using a non probability purposive sampling technique. Data were collected via structured questionnaires and analyzed using Variance-Based Structural Equation Modeling (SEM) via SmartPLS 4.0. The structural path analysis revealed that waiting time had no significant effect on patient satisfaction or patient loyalty thus, the mediating role of satisfaction on this path was rejected . Conversely, service quality exerted an exceptionally strong, positive, and significant effect on patient satisfaction and directly driven patient loyalty . Furthermore, patient satisfaction significantly and strongly mediated the relationship between service quality and loyalty. Establishing a partial mediation model. The empathy dimension emerged as the primary catalyst that psychologically buffered technical waiting time deficits. Hospital management should heavily focus on emotional care and interpersonal staff interactions to secure sustainable, long-term patient loyalty.
INFLUENCE OF SERVICE QUALITY AND DRUG AVAILABILITY ON PATIENT SATISFACTION THROUGH PATIENT TRUST MEDIATION Winggia Antena; Rahayu Puji Suci; Anif Prasetyorini; Adya Hermawati; Emma Budi Sulistiarini
Journal of World Future Medicine, Health and Nursing Vol. 4 No. 3 (2026)
Publisher : Yayasan Adra Karima Hubbi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/health.v4i3.3916

Abstract

Research Objective: This study intends to investigate and explain the impact of service quality and medicine availability on patient satisfaction, both directly and indirectly, using patient trust as a mediating variable at RSUD Natuna’s Pharmacy Installation. Research Type: This study is quantitative explanatory research. Data were collected through questionnaires distributed to 100 outpatient respondents. The data analysis technique used was Structural Equation Modeling (SEM) based on Partial Least Squares (PLS), implemented in SmartPLS. Research Findings: The results indicate that service quality positively impacts patient trust and satisfaction. The availability of drugs has been demonstrated to boost patient trust, although it has no significant direct impact on patient satisfaction. Furthermore, patient trust was found to positively affect satisfaction and to successfully mediate the relationship between service quality and satisfaction. However, trust cannot mediate the relationship between medicine availability and patient satisfaction, as low medicine stock acts as a physical barrier that cannot be compensated for by the emotional factor of trust alone.
ANALISIS EFEK BEBAN KERJA DAN KOMPETENSI TERHADAP KINERJA PEGAWAI DENGAN MEDIASI STRES KERJA PADA PEGAWAI KECAMATAN KADEMANGAN KOTA PROBOLINGGO Yulia Nur; Adya Hermawati; Bambang Winarto; Muchlis Mas'ud; Aji Suraji
MANAJEMEN DEWANTARA Vol 10 No 3 (2026): MANAJEMEN DEWANTARA
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/md.v10i3.22894

Abstract

Tujuan Riset / Main Objectives: This study aims to analyze the effects of workload and competence on employee performance, as well as the mediating role of work stress. Metode Riset / Research Methods: This research employed a quantitative explanatory approach to examine causal relationships among variables. Using proportional random sampling, 104 respondents were selected. Data were collected through questionnaires, interviews, and observations and analyzed using SEM-PLS with SmartPLS 4. Riset Gap / Novelty: This study extends the literature by investigating work stress as a mediating variable that explains how workload and competence influence employee performance in the public sector context. Hasil / Results: The findings indicate that workload increases work stress and reduces employee performance, while competence decreases work stress and improves employee performance. Work stress negatively affects employee performance and significantly mediates the relationships between workload, competence, and employee performance. Penutup / Conclusion: Employee performance can be enhanced by improving competence and managing workload effectively to minimize work stress. Therefore, public sector organizations should strengthen employee competencies, optimize workload distribution, and implement stress management strategies to improve organizational performance and public service quality.
Analisis Pengaruh Quality of Work Life dan Reward & Recognition terhadap Kinerja Karyawan dengan Organizational Citizenship Behavior sebagai Variabel Mediasi (Studi pada Lembaga Penyiaran Publik Radio Republik Indonesia Kota Malang) Khusnul Chotimah; Adya Hermawati; Mulyono Mulyono
Indonesian Journal of Multidisciplinary on Social and Technology Vol. 4 No. 3 (2026): Juli - Oktober
Publisher : PT Ilmu Data Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69693/ijmst.v4i3.13217

Abstract

Penelitian ini bertujuan menganalisis pengaruh Quality of Work Life (QWL) dan Reward & Recognition terhadap Kinerja Karyawan dengan Organizational Citizenship Behavior (OCB) sebagai variabel mediasi pada pegawai PNS LPP RRI Kota Malang. Latar belakang penelitian adalah peningkatan capaian kinerja yang signifikan, dari rata-rata 97% pada tahun 2023 menjadi 274,61% pada tahun 2024 dengan predikat "Sangat Memuaskan", sehingga menarik untuk dikaji faktor-faktor yang memengaruhinya. Pendekatan yang digunakan adalah kuantitatif eksplanatori dengan populasi seluruh pegawai PNS berjumlah 30 orang. Teknik sampling jenuh menetapkan seluruh populasi sebagai responden. Data dikumpulkan melalui kuesioner skala Likert 1–5 dan dianalisis dengan PLS-SEM menggunakan SmartPLS 4. Evaluasi model mencakup uji outer loading, AVE, dan reliabilitas konstruk, sedangkan uji hipotesis dilakukan dengan bootstrapping. Hasil menunjukkan QWL berpengaruh positif dan signifikan terhadap Kinerja (t=2,051; p=0,040) maupun OCB (t=3,594; p=0,000). Sebaliknya, Reward & Recognition tidak berpengaruh signifikan terhadap Kinerja (t=0,212; p=0,832) maupun OCB (t=0,235; p=0,814). OCB berpengaruh positif dan signifikan terhadap Kinerja (t=3,004; p=0,003). Uji mediasi membuktikan OCB mampu memediasi pengaruh QWL terhadap Kinerja (t=2,073; p=0,038), tetapi tidak mampu memediasi pengaruh Reward & Recognition terhadap Kinerja (t=0,213; p=0,831). Simpulan, QWL merupakan faktor dominan peningkatan kinerja, baik langsung maupun melalui OCB, sedangkan Reward & Recognition tidak terbukti berpengaruh di sektor publik. Saran bagi LPP RRI adalah meningkatkan QWL dan OCB, serta mengevaluasi sistem penghargaan agar lebih adil dan transparan. Peneliti selanjutnya disarankan memperluas responden dan menambahkan variabel lain seperti kepuasan kerja dan komitmen organisasi.
ANALISIS PENGARUH PRODUCT DAN PRICE TERHADAP LOYALITAS PASIEN MEDICAL CHECK UP MELALUI KUALITAS PELAYANAN SEBAGAI VARIABEL MEDIASI (STUDI PADA PASIEN MEDICAL CHECK UP DI BHINA MIGAS MEDICAL CENTER CEPU BLORA) Primiyanti Candra Kusumawati; Muryati Muryati; Adya Hermawati; Ari Damayanti; Aji Suraji
MANAJEMEN DEWANTARA Vol 10 No 3 (2026): MANAJEMEN DEWANTARA
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/md.v10i3.23519

Abstract

This study aimed to analyze the influence of product and price on patient loyalty through service quality as a mediating variable in Medical Check-Up (MCU) services at Bhina Migas Medical Center, Cepu, Blora. This research employed a quantitative approach with an explanatory research design. A total of 170 respondents were selected using a purposive sampling technique. Data were collected through questionnaires using a five-point Likert scale and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0 software. The results revealed that product and price had a positive and significant effect on service quality and patient loyalty. Furthermore, service quality had a positive and significant effect on patient loyalty and was proven to mediate the relationship between product and patient loyalty, as well as between price and patient loyalty. The descriptive analysis also indicated that all research variables were categorized as very high. This study concludes that improving product quality, implementing appropriate pricing strategies, and delivering excellent service quality are essential factors in enhancing patient loyalty to Medical Check-Up services. Therefore, Bhina Migas Medical Center is expected to continuously innovate its services and improve service quality to maintain and strengthen patient loyalty.
KEPEMIMPINAN TRANSFORMASIONAL, QUALITY OF WORK LIFE, DAN KINERJA KARYAWAN: PERAN MEDIASI ORGANIZATIONAL CITIZENSHIP BEHAVIOR PADA PERUSAHAAN KELAPA SAWIT DI KABUPATEN MELAWI Ayu Gustia Sari; Armanu Thoyib; Sodik Sodik; Sukamto Sukamto; Rita Hanafie; Adya Hermawati
MANAJEMEN DEWANTARA Vol 10 No 4 (2026): MANAJEMEN DEWANTARA (Online First)
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/md.v10i4.23520

Abstract

Objective: This study examines the effects of transformational leadership and Quality of Work Life (QWL) on employee performance, with Organizational Citizenship Behavior (OCB) as a mediating variable among employees of palm oil companies in Melawi Regency. The study is motivated by a 15.5% decline in employee performance during 2021–2025. Methods: A quantitative explanatory approach was employed involving 346 permanent employees selected using non-proportional stratified random sampling. Data were collected through Likert-scale questionnaires and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). Novelty: This study integrates transformational leadership and QWL in a single model with OCB as a mediating mechanism within the palm oil industry, addressing inconsistent findings reported in previous studies. Results: Transformational leadership and QWL positively and significantly affect employee performance and OCB. OCB also has a positive effect on employee performance and partially mediates the relationships between transformational leadership, QWL, and employee performance. These findings emphasize the importance of strengthening transformational leadership, improving QWL, and fostering OCB to achieve sustainable employee performance. Conclusion: Strengthening employee performance requires the integration of transformational leadership and Quality of Work Life (QWL) to foster Organizational Citizenship Behavior (OCB). The findings suggest that organizations should prioritize inspirational leadership, employee well-being, fair compensation, and a supportive work environment to encourage extra-role behaviors and achieve sustainable organizational performance.
AN ANALYSIS OF THE EFFECTS OF WORKLOAD AND COMPETENCY BASED TRAINING ON THE QUALITY OF INPATIENT CARE, WITH ORGANIZATIONAL COMMITMENT AS AN INTERVENING VARIABLE, AT ELIM HOSPITAL IN RANTEPAO Yain; Muryati; Adya Hermawati
Journal of Education and Teaching Learning Vol.4 No.2 October (2026)
Publisher : PT Media Jurnal dan Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59211/mjpjetl.v4i2.404

Abstract

The post-pandemic healthcare transformation demands that hospitals consistently maintain the quality of inpatient services amidst increasing patient needs and healthcare workforce dynamics. As a referral center in North Toraja, Elim Rantepao Hospital faces challenges regarding high Bed Occupancy Rates (BOR) and patient complaints, highlighting the crucial need to balance workload management with nurse competency enhancement. This study aims to examine and analyze the direct and indirect effects of nurse workload and competency-based training on the quality of inpatient services, with organizational commitment serving as an intervening variable. A quantitative causal-associative approach with a cross-sectional design was employed. The study population comprised 117 inpatient nurses at Elim Rantepao Hospital, from which a sample of 91 nurses was selected using simple random sampling via Slovin’s formula. Primary data were collected through structured questionnaires using a 1–5 Likert scale. Data analysis was executed using Variance-Based Structural Equation Modeling (PLS-SEM) via SmartPLS version 4.1.6.6. Structural model analysis revealed that Competency-Based Training has a positive and highly significant direct effect on Service Quality (; ; ; ). Conversely, Nurse Workload showed no significant effect on Service Quality (; ), nor did Organizational Commitment (; ). Furthermore, neither Workload nor Competency-Based Training significantly influenced Organizational Commitment, and Organizational Commitment failed to act as a mediating variable in the structural framework. The quality of inpatient care at Elim Rantepao Hospital is overwhelmingly driven by nurses' clinical capabilities and professional skills developed through targeted training, rather than routine workload levels or organizational commitment. Consequently, hospital management should prioritize a structured competency training roadmap to sustain high-quality patient care.
Co-Authors Aji Suraji Akhmad Muzaky Aldy Febryawan Alfiana Anif Prasetyorini Ari Damayanti Ariana Ariana Arief Lukman Hakim Armanu Thoyib Ayu Gustia Sari Bambang Winarto Danni Marindra Dwi Susanti Eka Wilda Faida Emma Budi Sulistiarini Gilang Rawanggin Irfany Rupiwardani Kanisius Bruno Siki Khusnul Chotimah Lembah Andriani Muchlis Mas'ud Mulyono Mulyono Muryati Muryati Muryati Nasharudin Mas Ni Gusti Ayu Made Sinta Maharani Ni Putu Wisria Devi Primiyanti Candra Kusumawati Rahayu Puji Suci Rita Hanafie Rizki Dwi Ariyanto Rosyid Prasetyo Savira Erens Rahmadina Sodik Sodik Sodik Sukamto Sukamto Survival Survival Tatik Mulyati Tri Wartono Winggia Antena Yain Yovita Nur Latifah Yulia Nur