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INDONESIA
Jurnal Manajemen Indonesia
Published by Universitas Telkom
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Articles 266 Documents
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Human Resources Development as the Future Agenda of 21st Century Indonesian Ecclesiology in the Realm of Economic Digitalisation Halim Wiryadinata; Sonny Eli Zaluchu; Susi Susi; Roni Roni
Jurnal Manajemen Indonesia Vol 23 No 3 (2023): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v23i3.5289

Abstract

This research seeks the priority of human resources development in Indonesian ecclesiology as the response to economic digitalization growth. The COVID-19 pandemic has created vast changes in the economic market and needs a long-term strategy in human resources management. As a community of people, a church needs to pursue the future agenda of 21st-century ecclesiology. Through the conducting of the sociology of religion method, this research finds out the old concept of ecclesiology and needs to improve as the immediate response for eliminating human resources. The study concludes by showing human resources as the priority agenda for development in economic digitalization. Keywords— Human Resources Management; Indonesian Ecclesiology; Future Agenda of Church; Economic Digitalisation
Model Analysis of the Mediation Effect of Customer Satisfaction on Customer Loyalty in Mitratel Companies: The Role of CRM and Company Reputation as Predictors Maria Sugiat; Acai Sudirman
Jurnal Manajemen Indonesia Vol 24 No 1 (2024): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v24i1.7353

Abstract

The rapid growth of tower assets among Indonesia's three main tower providers shows the increasingly tight competition within the telecommunications business. Therefore, this research analyzed the mediating effect of customer satisfaction on customer loyalty with customer relationship management (CRM) and company reputation as predictors using data from customer satisfaction research conducted with Mitratel clients. The data collected comprised 155 current and former customers of the Mitratel Tower company, collected from survey responses. The data was qualitatively evaluated and analyzed statistically using data processing techniques applied in the SEM-PLS analysis procedure. The result showed that CRM and company reputation directly impact customer satisfaction and loyalty. However, the impact of CRM on loyalty cannot be influenced directly due to the complexity of factors affecting customer loyalty. While customer satisfaction is important in building loyalty, other factors such as price, service quality, brand reputation, and psychological factors also play a significant role. This research provides in-depth insight into how factors such as customer satisfaction, CRM, and company reputation interact to influence customer loyalty. It is also an important basis for Mitratel Companies to design more effective policies and strategies to improve business performance and maintain market share. Keywords—CRM; Company Reputation; Customer Satisfaction; Customer Loyalty
Unveiling Employee Turnover Phenomena in South East Asia’s Largest Population Ami Fitri Utami; Rumondang Puji Nur Suci; Aisyah Shakira
Jurnal Manajemen Indonesia Vol 23 No 3 (2023): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v23i3.7021

Abstract

Generation Y is known as a generation that grew up with technological advances, creating more dynamic, creative, and career development-oriented employees. However, they are also known as having a low level of loyalty. It is caused because Gen Y tends to have high turnover intentions. Companies need to understand the values of Gen Y to develop management strategies so employees can be maintained. Employees who feel their contribution is valued by their organization will have a high commitment to the company. It also happens when they feel the supervisors show concern for them. This study aims to identify the role of person-organization fit, perceived organizational support, and perceived supervisor support on the turnover intention of Jakarta’s Gen Y employees. The analytical method is quantitative, with 428 samples. The results of this study shall be considered for companies to determine the exact strategies for Gen Y employees. Keywords— Generation Y; Turnover Intention; Person-Organization Fit; Perceived Organizational Support; Perceived Supervisor Support
Financial feasibility of marine tourism hospitality sector post-pandemic outbreak of Covid-19: case study from small islands regions Tati Atia Ngangun; Frischilla Pentury
Jurnal Manajemen Indonesia Vol 23 No 3 (2023): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v23i3.5759

Abstract

The challenge faced by small and micro enterprises in remote islands is the ability to maintain the consistency of the production and revenue. The marine tourism sector in Kei Islands, like many sectors dealt and is still facing the same roadblock to visitor growth and consistency after the COVID-19pandemic hit and is still recovering. Thus, it is important for the local hospitality sector to measure the projectionof their business. The purpose of the study was to identify the financial feasibility of the hospitality sector in the Kei Islands region. By doing so, two beach resorts and two restaurants were selected as the study cases located in the famous and famous marine tourism spot in the region, which is Ngurbloat Beach. The field survey was conducted in August 2022 by in-depth interviews and questionnaires to collect the field data from owners of resorts and restaurants. The indicators of financing feasibility that were used in this study were B/C, profit, R/C, NPV, IRR, and yearly profitability projection. The result showed that for each beach resort and restaurant, all the criteria showed that those were still feasible for the next five years. Although the results also indicated that for the current stance, the profitability projection for the next five years had a downward trend compared to the present year. Therefore, promotion and the effectiveness of government handling post-pandemic are important insignificantly increasing the profitability of the hospitality sector in the region. Keywords— Hospitality; Financial Feasibility; Marine Tourism; Profitability
Antecedents of Customer Loyalty: Study from Digital Transaction of EWallet Apps Mohamad Rizan; Agung Kresnamurti Rivai; Farah Chalida Hanoum Tejanagara; Rianti Dea Rizky
Jurnal Manajemen Indonesia Vol 24 No 1 (2024): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v24i1.5788

Abstract

The purpose of this study is to explore the effect of service quality and perceived utility on customer loyalty in the digital money business, with particular emphasis on the intervening function of consumer satisfaction. The research method is quantitative, employing survey methodology. The sample for this study was made up of ewallet users who reside in DKI Jakarta and have made at least two online digital transactions with their e-wallet in the last six months. All variables were trustworthy, valid, and met the standards of the investigation. SPSS and Structural Equation Modeling were used to analyze the data (SEM). The data reveals that, first and foremost, service quality and perceived utility affect customer satisfaction positively. Second, customer satisfaction functions as a moderator between service quality, perceived utility, and client loyalty. Third, customer loyalty is linked to service quality and perceived value, but only in a small way. As a result of this finding, consumer satisfaction plays a critical role in fostering loyalty. The conclusion is that in the digital money business, superior quality and utility may impact clients positively but do not always result in loyalty. To accomplish this, digital currency players must place a premium on client pleasure. Keywords— Customer Satisfaction; Perceived Usefulness,Service; Quality; Customer Loyalty
Implementation of Design Thinking Concepts in Eco-Fashion Product Design Arien Arianti Gunawan; Mediany Kriseka Putri; Ifa Nadhifah S. Putri
Jurnal Manajemen Indonesia Vol 23 No 3 (2023): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v23i3.5486

Abstract

The study aims to determine how green design thinking and entrepreneurship concepts can be applied to fashion products made from recycled materials. This study uses a design thinking approach and a qualitative approach that aims to gain a deep understanding, develop theoretical foundations, and describe the reality of the research scope. The technique is in the form of collecting data from waste banks, garbage collectors, and several people who are competent in the fashion sector by conducting in-depth interviews. The combination of design thinking and green entrepreneurship can have a positive impact; problem-solving can be done through the design thinking stage to innovate in business while supporting the environmentally friendly movement. Products derived from "waste" generated by household consumption can be processed in such a way as to create selling value and be accepted by the community. Further research should consider seeking as many sources of information as possible, using appropriate tools, and studying every detail of the materials used. The findings of this study provide important insights into knowledge about design thinking and green entrepreneurship, as well as for those involved in product manufacturing. This research can also be a helpful tool in implementing knowledge about design thinking, green entrepreneurship, and the fashion sector. Keywords—Design Thinking; Eco-Fashion; Green Entrepreneurship
The Effectiveness of The Use of E-Commerce and Digital Payment on Brand Awareness of Private Regional Drinking Water Companies (PDAM) Dedi Dedi; Farida Frihatini; Yadi Kusnadi
Jurnal Manajemen Indonesia Vol 24 No 1 (2024): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v24i1.7362

Abstract

Customer satisfaction is the main focus of the company to increase Brand Awareness, influence company value, and achieve goals. This study aims to evaluate the effectiveness of E-commerce and Digital Payment on Brand Awareness and customer satisfaction at private PDAMs. Quantitative methods were used with a sample of 98 customers and multiple linear regression analysis. The results showed that E-commerce and Digital Payment partially positively affected Brand Awareness, with t values of 4.416 and 4.656, respectively (value > t table). Simultaneously, both factors have a positive effect on Brand Awareness, with a calculated f value of 29,979 (value> f table) and a significance level of 0.000. E-commerce and Digital Payment together contribute 38.7% to increasing Brand Awareness (R square 0.568), while the rest is influenced by other factors not included in this study. Keywords— Brand Awareness; E-commerce; Digital Payment; Customer Satisfaction
Servant Leadership: Its Role on Organizational Citizenship Behavior through Job Satisfaction and Organizational Commitment Sutanto, Eddy Madiono; Hoo, Vincentius Reyner Budi Saputra
Jurnal Manajemen Indonesia Vol. 24 No. 3 (2024): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v24i3.6339

Abstract

This research is based on the gaps and aims to recognize the relationship between servant leadership on organizational citizenship behavior and servant leadership on organizational citizenship behavior through job satisfaction and organizational commitment as mediation variables. There are research gaps between servant leadership and organizational citizenship behavior. The research confirms that servant leadership has no impact on organizational citizenship behavior. However, job satisfaction and organizational commitment are crucial and significant in that relationship. The research uses quantitative research with a purposive sampling technique. The population is employees in Surabaya, with 37 respondents as a sample. The data processing technique uses SmartPLS. The results indicate that servant leadership has no impact on organizational citizenship behavior. In addition, when mediated by job satisfaction and organizational commitment, servant leadership significantly impacts organizational citizenship behavior. Servant leadership itself has no significant impact on organizational citizenship behavior. However, the existence of other beneficial variables is necessary. Further research needs to get consistent results.
The Effects of Spiritual Leadership and Transformational Leadership on Happiness at Work in the Digital 4.0 Era Sudianto, Sudianto; Nugraha, Andika Prasetya; Mulyadi, Mulyadi; Fadlililah, Andi Hidayatul
Jurnal Manajemen Indonesia Vol. 24 No. 3 (2024): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v24i3.6394

Abstract

In the era of digitalization 4.0 at this time, the existence of Civil Servants has a role in supporting the performance expected by the leadership. Likewise, in the role of a leader, applying the right leadership style will greatly support the employee's performance. Leadership is closely related to happiness in doing the Work done by subordinates as employees. Appropriate leadership will greatly affect happiness at Work, which will later affect the expected performance. This study used quantitative methods and measuring instruments using questionnaires distributed to respondents. The population in this study totaled 108 civil servants at the Regional Secretariat of the Karimun Regency Government. Meanwhile, in determining the number of samples in this study, the Slovin method was used to obtain a sample size of 85 employees who were used as respondents. The analysis test tool in this study was Smart-PLS software version 3.0 and IBM SPSS software version 26.0. They were supported using VOSviewer software to map the variables considered in this study. The results of this study indicate that Spiritual Leadership obtained insignificant negative results for Happiness at Work, while Transformational Leadership obtained significant positive results for Happiness at Work. As for Relevant Predictive, a value of 0.520 is obtained where this value is above zero, meaning that the observation value is good. As for the Fit Model, an NFI value of 0.669 was obtained, where this value was above zero, meaning that the model in this study was good. Keywords: Spiritual Leadership, Transformational Leadership, Happiness at Work.
Determinants of Bond Rating, Profitability, Liquidity, and Company Size are Moderated Leverage on the Yield to Maturity Sihombing, Pardomuan; Bonowati, Yosephine Amanda; Zakchona, Elia
Jurnal Manajemen Indonesia Vol. 24 No. 3 (2024): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v24i3.6573

Abstract

This study aims to identify the determinants of yield to maturity of corporate bonds in Indonesia with leverage as a moderating variable. The data for this study is 25 corporate bonds as a sample from a total population of 59 corporate bonds. The research sample was tested using panel data analysis techniques, namely descriptive and inferential statistics. The test results show that profitability with the Yield of Assets indicator and company size has a positive effect, liquidity with the Current Ratio indicator has a negative effect and bond ratings do not affect the yield to maturity of corporate bonds in Indonesia. Furthermore, it was found that there is a role of leverage as a moderating variable, namely, leverage weakens the effect of ROA and bond ratings on the yield to maturity of corporate bonds and strengthens the effect of the Current Ratio on the yield to maturity of corporate bonds.

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