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Mohamad Rizan
Universitas Negeri Jakarta
Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Neuroscience Public Health Social Sciences Transportation Other

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PENGARUH PERCEIVED EASE OF USE DAN SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DENGAN TRUST SEBAGAI INTERVENING (STUDI KASUS PADA PENGGUNA GRAB DI WILAYAH JAKARTA) Mohamad Rizan; Andrian Haro; Balqis Rahmadhina
JRMSI - Jurnal Riset Manajemen Sains Indonesia Vol 10 No 2 (2019): Jurnal Riset Manajemen Sains Indonesia
Publisher : Fakultas Ekonomi, Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (122.752 KB)

Abstract

Tujuan penelitian ini adalah untuk mengetahui pengaruh perceived ease of use terhadap trust, pengaruh service quality terhadap trust, pengaruh trust terhadap customer satisfaction, pengaruh perceived ease of use terhadap customer satisfaction, pengaruh service quality terhadap customer satisfaction, pengaruh perceived ease of use terhadap customer satisfaction dengan trust sebagai intervening, pengaruh service quality terhadap customer satisfaction dengan trust sebagai intervening (Studi kasus pengguna Grab di wilayah Jakarta). Metode pengumpulan data menggunakan metode survei dengan instrumen berupa kuesioner. Objek penelitian ini adalah 200 responden yang menggunakan aplikasi Grab di wilayah Jakarta. Analisis data menggunakan SPSS versi 22 dan SEM (Structural Equation Model) dari software LISREL versi 8.80 untuk mengolah dan menganalisa data hasil penelitian. Hasil pengujian hipotesis menunjukkan: 1) perceived ease of use berpengaruh signifikan terhadap trust, 2) service quality berpengaruh signifikan terhadap trust, 3) trust berpengaruh signifikan terhadap customer satisfaction, 4) perceived ease of use berpengaruh signifikan terhadap customer satisfaction, 5) service quality berpengaruh signifikan terhadap customer satisfaction 6) perceived ease of use berpengaruh signifikan terhadap customer satisfaction melalui trust sebagai intervening, 7) service quality berpengaruh signifikan terhadap customer satisfaction melalui trust sebagai intervening untuk pengguna Grab di Jakarta
SURVEI INDEKS KEPUASAN MASYARAKAT (IKM) PENGGUNA JASALAYANAN KESEHATAN BPJS DI RS HASAN SADIKIN BANDUNG Mohamad Rizan
JRMSI - Jurnal Riset Manajemen Sains Indonesia Vol 11 No 2 (2020): Jurnal Riset Manajemen Sains Indonesia
Publisher : Fakultas Ekonomi, Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/JRMSI.011.2.07

Abstract

Tujuan penelitian ini adalah: 1. Menilai indeks kepuasan pelanggan pengguna jasa kesehatan BPJS di RS Hasan Sadikin Bandung. Unit analisis adalah pengguna jasa pelayanan kesehatan BPJS yang berobat rawat jalan di poliklinik RS Hasan Sadikin Bandung. Hasil analisis deskriptif menunjukan; (1). Indeks Kepuasan Publik (IKM) pelanggan jasa pelayanan BPJS kesehatan di RS Hasan Sadikin Bandung sebesar 3,56988 dengan kriteria Sangat Baik. Hasil analisis dari masing-masing parameter IKM dapat terlihat sebagai berikut; (1). Prosedur pelayanan Baik dengan skor 3,00; (2) Persyaratan pelayanan Sangat Baik dengan skor 3,67; (3) Kejelasan petugas pelayanan Sangat Baik dengan skor 3,67; (4) Kedisiplinan petugas pelayanan Sangat Baik dengan skor 3,80; (5) Tanggung jawab petugas pelayanan Sangat Baik dengan skor 3,73; (6) Kemampuan petugas pelayanan Sangat Baik dengan skor 3,60; (7) Kecepatan pelayanan Baik dengan skor 3,00; (8) Keadilan mendapatkan pelayanan Sangat Baik dengan skor 3,67; (9) Kesopanan dan keramahan petugas Sangat Baik dengan skor 3,60; (10) Kewajaran biaya pelayanan Sangat Baik dengan skor 3,60; (11) Kepastian biaya pelayanan Sangat Baik dengan skor 3,80; (12) Kepastian jadwal pelayanan Sangat Baik dengan skor 3,80; (13) Kenyamanan lingkungan Sangat Baik dengan skor 3,67; dan (14) Keamanan pelayanan Sangat Baik dengan skor 3,67. Dengan demikian didapat nilai indeks sebesar 3,56988, selanjutnya nilai IKM setelah dikonversi (Nilai Indeks x Nilai Dasar), yaitu; 3,56988 x 25 = 89,247.
GAYA KEPEMIMPINAN, MOTIVASI, KOMPENSASI DAN KINERJA KARYAWAN: STUDI PADA PT. SUMBER INTI PANGAN TANGERANG Aloyius Harry Triyanto; Mohamad Rizan; Budi Santoso
Jurnal Pendidikan Ekonomi Dan Bisnis (JPEB) Vol 4 No 1 (2016): Jurnal Pendidikan Ekonomi & Bisnis (DOAJ Indexed)
Publisher : Faculty of Economics, State University of Jakarta.

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (122.813 KB) | DOI: 10.21009/JPEB.004.1.2

Abstract

The aim of this study was to determine the effect of leadership style, motivation and compensation to employees performance of PT. Sumber Inti Pangan, Tangerang. Data taken in this research is 99 people taken by random sampling. Data were collected using a questionnaire, and then the data obtained are analyzed. From the results of hypothesis testing and analysis using multiple linear regression analysis, it is evident that the leadership, motivation and compensation significant influence on employee performance. The variables that have the greatest influence on employee performance is leadership. With the results of this analysis, the company needs to further encourage and apply the appropriate leadership style because it proved instrumental in improving the performance of employees in addition to the need for the leadership of the company continue to pay attention to employee motivation as this will encourage a sense of pride and a sense of belonging and loyalty is high. The same was done to efforts to improve the provision of compensation, either directly or indirectly to improve employee performance.
Niat Berbelanja Online Siswa Sekolah Menengah Pertama Erriska Rahma Putri; Usep Suhud; Mohamad Rizan
Jurnal Pendidikan Ekonomi Dan Bisnis (JPEB) Vol 5 No 2 (2017): Jurnal Pendidikan Ekonomi & Bisnis (DOAJ Indexed)
Publisher : Faculty of Economics, State University of Jakarta.

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (556.375 KB) | DOI: 10.21009/JPEB.005.2.2

Abstract

This study is to understand the effect of perceived characteristics, personal innovativeness, and self-efficacy on the intention online shopping. In contrast to previous studies on online shopping, this study refers to the Technology Acceptance Theory that is integrated with the Innovation Diffusion Theory. Respondents of this study are junior high school students in Jakarta. By using the quantitative research methods and convenience methods to collect data, so the respondents as many as 356 students of junior high school have been taken. The data collected were then analyzed by using Structural Equation Modeling by confirmatory factor analyses. Four of the five hypotheses were accepted. This study carried out findings that the TAM can be integrated with the IDT to predict the intentions of online shopping, so the businessman of online shopping can know the direct or indirect effect from the perceived characteristics, self-efficacy, and personal innovativeness to the intention online shopping. Keywords: Technology Acceptance Model, Innovation Diffusion Theory, niat belanja online, persepsi, pelajar SMP
Analisis Penerimaan dan Penggunaan Teknologi Ojek Online dengan TAM Hanna Christina; Usep Suhud; Mohamad Rizan
Jurnal Pendidikan Ekonomi Dan Bisnis (JPEB) Vol 6 No 1 (2018): Jurnal Pendidikan Ekonomi & Bisnis (DOAJ Indexed)
Publisher : Faculty of Economics, State University of Jakarta.

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (496.374 KB) | DOI: 10.21009/JPEB.006.1.4

Abstract

The purpose of this research is to examine factors acceptance and use behaviour of motorcycle online. A conceptual framework has been developed based on the Technology Acceptance Model (TAM) theory. A questionnaire was developed and used to collect information from 358 respondents from motorcycle online user.Questionnaire survey was conducted in South Tangerang, Indonesia. The quantitative research methode was used with convenience method of sampling. The results reveal that the Perceived Ease of Use also has influence to Perceived Usefulness and Perceived Usefulness has significant influence to behavioural intention. Attitudes also positively influencing the behavioural intention motorcycle online. Facilitating Condition have significant influence to use behaviour of the motorcycle online. Behaviour intention has a positive impact on use behaviour of the motorcycle online. Keywords: Technology Acceptance Model, Penerimaan Dan Penggunaan Teknologi Ojek Online, UTAUT,Perilaku Konsumen.
PENGARUH GAYA KEPEMIMPINAN TRANSAKSIONAL DAN TRANSFORMASIONAL, MOTIVASI SERTA KOMPETENSI TERHADAP KINERJA KARYAWAN PT. SANJAYATAMA LESTARI Jublina Oktora; Mohamad Rizan; Sihol Situngkir
JURNAL DINAMIKA MANAJEMEN DAN BISNIS Vol 1 No 1 (2018): Jurnal Dinamika Manajemen dan Bisnis
Publisher : LPPM Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (541.042 KB) | DOI: 10.21009/JDMB.01.1.2

Abstract

Abstrak: Dalam penelitian ini tujuannya adalah untuk melakukan pengujian secara sistematis Pengaruh Gaya Kepemimpinan Transaksional Dan Transformasional, Motivasi Serta Kompetensi Terhadap Kinerja Karyawan PT. Sanjayatama Lestari. Sampel yang digunakan adalah karyawan PT. Sanjayatama Lestari dengan jumlah responden sebanyak 95 orang. Analisis yang digunakan adalah regresi linear berganda. Penelitian ini menguji 5 variabel yaitu Gaya Kepemimpinan Transaksional (X1), Gaya Kepemimpinan Transformasional (X2), Motivasi (X3) dan Kompetensi (X4) sebagai variabel bebas dan kinerja (Y) sebagai variabel terikat. Pengujian secara parsial menunjukkan bahwa gaya kepemimpinan transaksional berpengaruh sebesar 3,876 (positif dan signifikan) terhadap kinerja. Gaya kepemimpinan transformasional juga berpengaruh secara signifikan sebesar 3,128. Selanjutnya, motivasi juga mempunyai pengaruh secara signifikan sebesar 4,210 dan yang terakhir yaitu kompetensi berpengaruh secara signifikan sebesar 6,283. Kata Kunci: Gaya kepemimpinan transaksional, gaya kepemimpinan transformasional, motivasi, kompetensi, kinerja dan regresi linear berganda.
PENGARUH FAKTOR EKONOMI MAKRO, STRATEGI PERLUASAN MARKET SHARE DAN KARAKTERISTIK BANK TERHADAP PROFITABILITAS PT. BANK PEMBANGUNAN DAERAH JAWA BARAT DAN BANTEN, TBK Novi Andriansyah; Mohamad Rizan; Harya Kuncara Wiralaga
JURNAL DINAMIKA MANAJEMEN DAN BISNIS Vol 1 No 1 (2018): Jurnal Dinamika Manajemen dan Bisnis
Publisher : LPPM Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1069.558 KB) | DOI: 10.21009/JDMB.01.1.3

Abstract

Abstrak : Penelitian ini dilakukan untuk menguji pengaruh faktor ekonomi makro yang diproksi dengan tingkat inflasi dan pertumbuhan GDP, strategi perluasan market share yang diukur dengan penambahan jaringan kantor untuk meningkatkan penghimpunan Dana Pihak Ketiga (DPK) dan penyaluran kredit serta karakteristik bank yang diukur dengan LDR, CAR, NPL, BOPO, SIZE terhadap Profitabilitas yang diproksi dengan Return On Asset (ROA) Bank BJB. Data yang digunakan dalam penelitian ini diperoleh dari Laporan Keuangan publikasi Bank BJB selama periode triwulan I tahun 2005 sampai dengan triwulan IV tahun 2013, serta laporan publikasi Statistik Perbankan Indonesia melalui website. Teknik analisis data yang digunakan dalam penelitian ini adalah analisis regresi linier berganda dimana sebelumnya data telah diuji dengan pengujian asumsi klasik yang meliputi uji normalitas, uji heteroskedastisitas, uji autokorelasi dan uji multikolinieritas. Selama periode penelitian menunjukan bahwa data penelitian berdistribusi normal. Kemudian berdasarkan hasil uji normalitas, uji heteroskedastisitas, uji autokorelasi dan uji multikolinieritas tidak ditemukan variabel yang menyimpang dari asumsi klasik. Hal ini menunjukkan bahwa data yang tersedia telah memenuhi syarat untuk menggunakan model persamaan regresi linier berganda. Hasil penelitian ini menunjukkan bahwa variabel tingkat inflasi dan pertumbuhan GDP tidak menunjukkan pengaruh signifikan terhadap profitabilitas (ROA) Bank BJB. Begitu juga dengan variabel market share, LDR, CAR, NPL, maupun Size tidak berpengaruh signifikan terhadap profitabilitas (ROA) Bank BJB. Sedangkan variabel BOPO berpengaruh negatif signifikan terhadap profitabilitas (ROA) Bank BJB. Nilai koefisien determinasi (R2 adjusted) sebesar 0.6798 artinya bahwa variasi variabel-variabel eksogen/ independen mampu menjelaskan profitabilitas (ROA) sebesar 67.98 persen, sisanya oleh variabel lain di luar model. Kata kunci : Faktor Ekonomi Makro, Market Share, Karakteristik Bank, Profitabilitas, Regresi Linier Berganda.
The Effect of Service Quality and Perception of Financing Margins on Financing Decisions and Its Impact on Customer Satisfaction Vironica Nurani Yonatan; Mohamad Rizan; Saparuddin Mukhtar
JURNAL DINAMIKA MANAJEMEN DAN BISNIS Vol 3 No 1 (2020): Jurnal Dinamika Manajemen dan Bisnis
Publisher : LPPM Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/JDMB.03.1.5

Abstract

The rise of digitalization of financial services has led to the emergence of many fintech (financial techology) start-ups. However, because fintech startups have several risks, the Bank remains the main option in selecting financing / credit service products for bankable people. This research was conducted at PT Bank Syariah Mandiri with a purposive sampling method. The data was collected by distributing questionnaires using a Likert scale. The analysis technique used is Structural Equation Modeling (SEM) to calculate the effect of each variable. The results of the study reveal that service quality has a positive and significant effect on the decision to request financing, the perception of the margin of financing has a positive and significant effect on the decision on financing application, the quality of service has no positive and insignificant effect on customer satisfaction, the perception of the size of the financing margin has a positive and significant effect on satisfaction. Customer, the decision to request financing has a positive and significant effect on customer satisfaction, service quality has a positive and significant effect on customer satisfaction, which is mediated by the decision on a financing request, the perception of the size of the financing margin has a positive and significant effect on the variable of customer satisfaction, which is mediated by the variable of financing request decision. Based on the result, banking services can increase financing margins that this is can relate with customer purchasing decision.
Customer Satisfaction In Mobile Payment System: Finding From Indonesia Rian Hermawan; Mohamad Rizan; Agung Wahyu Handaru
JURNAL DINAMIKA MANAJEMEN DAN BISNIS Vol 3 No 2 (2020): Jurnal Dinamika Manajemen dan Bisnis
Publisher : LPPM Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/JDMB.03.2.2

Abstract

This research was conducted to produce a customer loyalty model in the mobile payment business in Indonesia. The mobile payment industry is currently in a period of rapid growth. Mobile payments are a vast need felt by consumers, especially in urban areas with good quality internet networks. Even though it is online, it still requires good customer service and can provide user satisfaction with this application. In this mobile payment business competition, the Link Aja company tries to compete with several platforms with several weaknesses in its business strategy. To achieve the research objectives, a sample selection of 200 users of the Link Aja mobile platform who live in Jakarta was selected. Non-probability sampling techniques are used to facilitate the collection of primary data needed to analyze the structural equation models used to test the hypothesis. The results of hypothesis testing reveal that service quality, promotion, and customer satisfaction have a positive impact on the level of customer loyalty of the Link Aja platform. Besides, customer satisfaction itself is influenced by the quality of service and promotions carried out by the Link Aja platform. The recommendation for the Link Aja platform is to immediately improve the application to make it easier to use and provide more cashback promotions for its users. Keywords: Service Quality, Promotion, Customer Satisfaction, Customer Loyalty.
The Influence of Country-Of-Origin and Brand Image on Purchase Intention of Oppo Smartphone With Perceived Quality as Intervening Variables Setyo Aji Wibowo; Mohamad Rizan; Ika Febrilia
JURNAL DINAMIKA MANAJEMEN DAN BISNIS Vol 4 No 1 (2021): Jurnal Dinamika Manajemen dan Bisnis
Publisher : LPPM Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/JDMB.04.1.2

Abstract

The purpose of this study was to examine the effect of country-of-origin and brand image on purchase intention through perceived quality as a variable intervening. The approach used in this research is a quantitative approach and data collection methods using survey method. Respondents in this study were students of the State University of Jakarta who had or are currently using Oppo smartphone. Where, in this study, 216 respondents were obtained from various faculties at the State University of Jakarta. The processed data is then used to test seven hypotheses using Structural Equation Modeling (SEM). The results of this study are: first, country-of-origin has a positive and significant effect on perceived quality; second, brand image has a positive and significant effect on perceived quality; third, country-of-origin has no significant effect on purchase intention; the fourth, brand image has no significant effect on purchase intention; fifth, perceived quality has a positive and significant effect on purchase intention; sixth, perceived quality can be a mediating variable on the relationship between country-of-origin and purchase intention; seventh, perception quality can be a mediator variable on the relationship between brand image and purchase intention. Keywords: Country-of-Origin, Brand Image, Perceived Quality, Purchase Intention, Oppo Smartphone
Co-Authors Ade, Anindya Dala Afpriyanto, Ari Agung Kresnamurti Agung Kresnamurti Rivai Agung Kresnamurti Rivai Prabumenang Agung Kresnamurti RP Agung Wahyu Handaru Ahmad Nuh Ali Afief Kurniadi Aloyius Harry Triyanto Altito, Muhammad Lutfi Alyssa Anindya Putri Amirah Kamila Safitri Andrian Haro Anisa Karliani Anugrah, Raka Pria Azizi, Muhammad Abid Balqis Rahmadhina Basrah Saidani Budi Santoso Choirul Anwar Dani Syairul Alim Dewi Agustin Pratama Sari Dida Hilman Maulana Dwi Asri Ningrum Dzurrotul Atsnawiyah Efriyani Sumastuti Endy Gunanto Marsasi Erriska Rahma Putri Fajar Andika Fajar Gumilang Kosasih Farah Chalida Hanoum Ferry Wibowo, Setyo Fikka Diaz Azzahra Hanna Christina Hanny, Rissa Haris Nur Hamid Harya Kuncara Wiralaga Haykal, Azzahrah Putri HENRY ERYANTO, HENRY Herdiany, Hapsari Dyah Heri Nurranto Heri Prabowo Hermansyah Hermansyah Ika Febrilia Ilhamilimy, Ridho Rafqi Indra Pahala Ismawati Suci Jamal Hasbi Joko Purwanto, Tri Jublina Oktora Kartika Lestari Handayani Karuniana Dianta Arfiando Sebayang Kresnamurti Rivai P, Agung kresnamurti, agung Krissanya, Nofriska Kurniati, Destria M. Alimardi Hubeis Marlina, Herli Maulana, Ananda Riza Meta Bara Berututu Monoarfa, Terrylina Arvinta Muhamad Akbar Fauzan Muhammad Misbakul Munir Nina Tarja Halonen Ningrum, Dwi Asri Nofriska Krissanya Novi Andriansyah Nurranto, Heri Olivia Citra Octaviani Omar, Khatijah Pratiwi, Laras Bunga Putri, Nadira Regita Qristin violinda R. Sudiardhita, I Ketut Rahmi Rahmi Rahmi Rahmi Rahmi Rahmi Ramadhanti, Nabila Rangga Dewa Nugraha Ratna Tri Hari Safariningsih Ratna Tri Hari Safariningsih Rian Hermawan Rianti Dea Rizky Ridho Pratama Refdi Rina Anggraeni Rissa Hanny Rivai P, Agung Kresnamurti Rivai, Prabumenang Agung Kresnamurti RR. Ella Evrita Hestiandari safitri, gita Saidani, Basrah Saparuddin Mukhtar Saputra, Farhan Sarah Barqiah Sari, Dewi Agustin Pratama Setyo Aji Wibowo Setyo Ferry Wibowo Shandy Aditya Shandy Aditya Sihol Situngkir SIHOTANG, DONI SUGIANTO Siregar, Riyadi Hamzah Soeseno, Magitha Tania Suci, Ismawati Suherman Suparno Suparno Surya Chandra Terrylina Arvinta Monoarfa Unggul Purwohedi Ursula Natalia Usep Suhud Usep Suhud Vironica Nurani Yonatan Wulan, Linda Dewi Yenni Kurnia Gusti Yudanto, Daffa Fauzie Zakiah, Rizka Zalzalah, Guruh Ghifar