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Jurnal Manajerial
Published by Universitas Muhammadiyah Gresik
ISSN : 23548592     EISSN : 26215055     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
The Managerial Journal is published by Management Department, Faculty of Economics and Business University of Muhammadiyah Gresik, twice a year in January and Juli. The purpose of this journal is to facilitate scientists, researchers and practitioners to publish original research articles or article reviews. The article essentially contains topics on Business Management, Financial Management, Operational Management, Human Resource Management, Marketing Management and Entrepreneurship.
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Articles 251 Documents
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Efek Moderasi Manajemen Perubahan Dalam Pengaruh Kepemimpinan Transformasional Terhadap Budaya Organisasi Basyari, Alif Sulthon; Dzulquarnain, Abi Hanif
Jurnal Manajerial Vol 11 No 01 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i01.6354

Abstract

Background - Educational institutions, such as schools and universities, have a strategic role in shaping the character, intellectual abilities and skills of students to face future challenges. However, educational institutions also have to face complex challenges, such as social, technological and environmental changes that continue to develop. Therefore, educational institutions need to have an adaptive and innovative organizational culture. In this article, we will discuss the concept of organizational culture and its important role in creating a conducive work environment, as well as the factors that influence organizational culture in educational institutions. Aim - The purpose of this study was to examine the influence of transformational leadership on the dimensions of Dennison's organizational culture, namely work relations, employee involvement and satisfaction and change management as moderating variables and carried out at the Bina Insan Bangkalan Foundation as a research object. Desaign/ methodology/ approach - This research was conducted using a quantitative approach, which is a study that aims to test theory and examine causal relationships on research objects at the Bina Insan Foundation Educational Institution, so that it can produce a general conclusion. Research using a quantitative approach emphasizes data consisting of numbers, and can be analyzed. using statistical procedures with the SMART PLS data processing application system. Results and Discussion - Transformative leadership is still considered to be one of the most important things for the continuity of good performance and organizational culture at the Bina Insan Bangkalan Foundation. this is shown based on research results, how leadership influences significantly and positively towards the creation of a good Organizational Culture dimension, which includes employee involvement, employee satisfaction, and work relations. a leader who is considered good and able to accommodate the existing system at the Bina Insan Bangkalan Foundation is still the main axis for carrying out all existing activities. In addition, it is also based on research results that change which is a control variable actually weakens the relationship between transformational leadership and organizational culture that has been built. This means that for the current period, the Bina Insan Foundation still has not accepted any structured changes. Conclussion - The results showed that transformational leadership had a positive and significant effect on the Denison dimensions of Organizational Culture (change management, employee satisfaction, and involvement. However, change management weakened the relationship between transformational leadership variables on the Denison dimensions of organizational culture at the Bina Insan Bangkalan Foundation. Research Implication – This research can provide an overview of the independent variables from the Denison dimensions of organizational culture, one of which is transformational leadership and change management.
Analisis Bibliometrik Green Human Practices terhadap Keberlanjutan Lingkungan pada Industri Perhotelan Asfiah, Nurul; Arifiani, Ratya Shafira; Rumijati, Aniek
Jurnal Manajerial Vol 11 No 03 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i03.8510

Abstract

Background – Attention to environmental issues has become a seriously focus in various companies today, especially in the management of management functions. Awareness of environmental issues has prompted companies to change their concepts and take initiatives to implement sustainable practices. In this context, Human Resource Management plays a crucial role in maintaining the sustainability of an organization. This research aims to explore how the role of green human resource practices influences environmental sustainability in the hospitality industry. Aim – This research aims to explore how the role of green human resource practices influences environmental sustainability in the hospitality industry. The hospitality industry is one of the sectors that has a significant impact on the environment. Design / methodology / approach – The study is a qualitative approach and it was conducted in 2023 by retrieval on Scopus databased via scopus.com., with the results of collecting 611 articles, which were identified in 2018 – 2023. The data were analyzed descriptively and processed by VOSViewer software with a bibliometric approach to understand trend of the development of research for the future. Findings – Research on green human resource management practices has been conducted in the last five years, but this topic is more frequently explored in 2023. In the citation presentation, it is evident that Sustainability Switzerland and the Journal of Cleaner Production are more commonly used for publications on the theme of GHRM Practices. Conclusion – Research on green human resource management practices has been conducted for the past five years, and was more frequently conducted in 2023, as indicated by the number of citations in Sustainability Switzerland and the Journal of Cleaner Production with the theme of green human resource management practices with a high number of publications. Research implication – The number of keywords that are connected to other topics, makes a reference for further researchers to develop research with other approaches, such as quantitative, by distributing questionnaires to several companies, one of which is the hotel industry. Limitations – Companies need to pay attention seriously to the environment, which was currently a global concern. They need to improve environmentally friendly behavior in real terms through GHRM policies and practices, and also research support from academics.
Pengukuran Beban Kerja Mental Mahasiswa Pekerja Fakultas Ekonomi Dan Bisnis Universitas Muhammadiyah Gresik Menggunakan Metode Nasa-TLX Hidayati, Roziana Ainul; Basyari, Alif Sulthon
Jurnal Manajerial Vol 11 No 03 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i03.7700

Abstract

Background – Mental workload is the difference between the workload demands of a task and capacity. Mental workload is a human evaluation or assessment of the limits of attentional load while carrying out tasks optimally, which is influenced by the workload demands of a task and the worker's capacity to handle the task, especially for students who carry out work activities while studying. Therefore, it is necessary to examine how much mental workload is actually borne by student workers so that the negative impacts it causes can be minimized. Aim – To measure the mental workload of student workers at the Faculty of Economics and Business, Muhammadiyah University of Gresik using the NASA-TLX method Design / methodology / approach – The research approach used is Quantitative Descriptive. Quantitative data was obtained from the results of questionnaire responses from student workers at the Faculty of Economics and Business, Muhammadiyah University of Gresik regarding the level of mental workload using the NASA-TLX method. Findings – High mental workload can have a negative impact on a person's mental health, especially for students who work while studying. Mental workload is defined as the difference between task demands and an individual's capacity to handle the task, focusing more on the mental aspect than the physical. Students who work while studying often experience fatigue, lack of time to rest and socialize, and experience sleep disorders and stress which can reduce their academic and work performance. Therefore, it is important to measure and analyze the level of mental workload experienced by student workers in order to reduce its negative impact. The method used to measure mental workload is NASA-TLX (Task Load Index). Conclusion – Student workers at the Faculty of Economics and Business, Muhammadiyah University of Gresik experience a high mental workload, with the time demand indicator (Temporal Demand/TD) having the highest weight and the level of effort (Effort/EF) getting the highest score. The time requirement (TD) indicator most dominantly influences their mental workload, while the level of frustration (FR) has the lowest influence. Overall, their average mental workload score was in the high category, namely 77.64. Research implication – This research is aimed at students who are studying while working, with the aim of measuring the level of mental load that objects experience. The load in question is a high mental workload, with indicators of time requirements (Temporal Demand/TD), level of effort (Effort/EF) and indicators of time requirements (TD), as well as levels of frustration (Frustration/FR). Limitations – The limitations of this research only include the mental workload variable on the research object (student workers)
Faktor Yang Mempengaruhi Purchase Intention Smartphone Dengan Brand Image Sebagai Mediasi Di Kota Batam Julianto, Tri; Kesumahati, Erilia
Jurnal Manajerial Vol 11 No 02 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i02.6954

Abstract

Background – Nowadays there are many smartphone brands that make consumers confused when they have to choose what smartphone is good to buy and use everyday, therefore this research was conducted to prove what are the main factors for consumers when they want to buy a smartphone. Aim – The purpose of this research was to find out the factors that influence consumer purchase intentions when they want to make a purchase of a smartphone brand in Batam City. Design / Methodology / Approach – The research method used is the survey techniques by distributing questionnaires as a means of extracting data. The distribution of the questionnaires produced results in the form of 360 respondents from the people of Batam City who wanted or intended to purchase Smartphones in the future. This study uses validity and reliability tests to test the feasibility of the questionnaire and the results of the respondents. In addition, this study also uses path coefficient as a method of data analysis with the aim of seeing the direct and indirect relationships of each variable. Findings – Based on the results that have been analyzed, it proves that there are several factors that influence consumer Purchase Intention, such as Brand Trust and Service Quality, but there are also factors that do not affect consumers, such as Brand Image. Conclusion – This shows that Smartphone business must convince consumers so that they have a strong sense of trust in the product and services provided must be as good as possible with the aim that consumers will feel comfortable when they are in the store. Research Implication – The conduct of this research will have an impact, especially on smartphone companies where the company will know what factors consumers are looking for when visiting a store. Limitations – The limitation of this research only involves the area around the author in Batam City.
Mediasi Job Satisfaction Pada Pengaruh Leader- Member Exchange Dan Perceived Organizational Support Terhadap Organizational Citizenship Behavior PDAM Sleman Sari, Susi Dian Martha; Kurniawan, Ignatius Soni; Kusuma, Nala Tri
Jurnal Manajerial Vol 11 No 01 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i01.6489

Abstract

Background – Quality public services are demands that must be met by organizations for the community. The perceived demand triggers the organization to provide excellent service in order to build an organization's image, especially in the public service process, which always gets the spotlight from the community. Public services are closely related to the role of human resources in an organization. Human resources that have good quality and support the success of the organization can be identified in employees with organizational citizenship behavior (OCB). The phenomenon that occurs at PDAM Sleman, namely poor customer service, is expected to be improved by increasing OCB. Aim – The research conducted aims to examine the effect of LMX and POS on OCB, with job satisfaction as a mediating variable. Design / methodology / approach – This study uses a quantitative approach and data collection in the form of filling out a questionnaire conducted to all employees of PDAM Tirta Sembada Sleman, as many as 65 employees by census. Findings – LMX, job satisfaction, and POS partially have a significant positive effect on organizational citizenship behavior. Leader-member exchange and perceived organizational support partially have a positive effect on OCB Perceived organizational support increases job satisfaction. Leader-member exchange has no significant effect on job satisfaction. The influence of leader-member exchange on OCB is mediated by job satisfaction. Conclusion – POS support plays a role in increasing job satisfaction and then has an impact on strengthening OCB. Research implication – Organizational leaders can improve the implementation of LMX, job satisfaction, and POS variables to increase employee OCB. Improvements made can support the organization's ability to provide good service as one of the public agencies in the region. Limitations – The research object only covers one branch of PDAM Sleman.
Pengendalian Manajemen Sebagai Upaya Mengoptimalkan Kinerja Keuangan Amalina, Nur; Erikawati, Civi; Haziroh, Awanis Linati
Jurnal Manajerial Vol 11 No 03 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i03.8315

Abstract

Background – The debt phenomenon is very crucial in the company. Many entrepreneurs go bankrupt or fail to pay due to debts owned by the company so that debt has a big pressure on generating company profits. Aim – This research is to analyze the influence of corporate governance on financial performance and external pressure as mediating variables. Design / methodology / approach – The cumulative method used to describe relationships in research and the analysis tool is Eviews.10 software. The sample used was 720 observation data from 144 financial sector companies for five years (2018-2022). Findings – This shows that the board has a significant negative impact on external pressure. Independent directors and commissioners have a significant positive influence on external pressure. The board of directors has a significant positive influence on financial performance. Board independence has no effect on financial performance. Board and external pressures have a material negative impact on financial performance. External pressure indirectly has a negative and significant influence on financial performance among independent directors and commissioners. We also provide active and authoritative mediation between the board of directors and financial performance. Conclusion – This needs to be taken into consideration that external pressure has a strong impact on independent directors and the board of commissioners so that the resulting performance will decrease, while the board of directors will have a strong impact on improving performance because the board of directors is able to control the pressure that arises from stakeholders. Research implication – For manufacturing companies, they will be able to see which ones can provide an increase in company profits so that they will be able to maximize corporate governance in managing the company's finances. Limitations – This research only uses one sector, namely manufacturing companies. This research needs to be expanded to different sectors.
Brand Reputation, Brand Awareness Dan Brand Image Terhadap Kepercayaan Dan Loyalitas Donatur Cahyadi, Nur; Respati, Putra Panji
Jurnal Manajerial Vol 11 No 02 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i02.7560

Abstract

Background – The increasing variety of Amil Zakat, Infaq and Sadaqah Institutions (LAZIS) in Indonesia has an impact on the level of competition that is so tight and competitive, therefore the institution immediately determines what strategies are considered effective and attractive to new or their old donors.Aim – This study aims to determine the interaction between brand reputation, brand awareness and brand image on trust and loyalty.Design/ methodology/ approach – Data collection was carried out using a questionnaire to LAZIS XYZ donors in Gresik and the technique used was convenience sampling and up to 197 respondents. In this study, the analysis tool used was Partial Least Square (PLS). Findings – The results of this study: (1) There is a significant interaction between brand reputation (BR) variables on trust (K). (2) There is a significant interaction between brand awareness (BA) variables on trust (K). (3) There is a significant interaction between the brand image (BI) variable and trust (K). (4) There is a significant interaction between the trust variable (K) and loyalty (L).Research implication – This research can provide an overview of brand strategies that can increase trust and loyalty in donors of Lembaga Amil, Zakat, dan Infaq (LAZIS). Limitations – The limitation of this study is that the donor trust variable can only be explained by 70.4% by the brand reputation, brand awareness and brand image variables, while 29.6% is explained by other variables outside the model. The donor loyalty variable can only be explained by the trust variable by 74.4%, for the remaining 25.6% explained by other variables outside the model.
Analisis Faktor Yang Mempengaruhi Kejadian Fraud Pada Organisasi Perangkat Daerah Kabupaten Manggarai Yuliani, Priska; Ardini, Lilis; Kurnia, Kurnia
Jurnal Manajerial Vol 11 No 01 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i01.7017

Abstract

Background - Fraud is an interesting issue to discuss and it is necessary to study cases that often occur in organizational management areas such as regional apparatus organizations. Some Fraud cases occur in Indonesia due to failures in the accountability process of the government such as failed leadership styles, inappropriate compensation and individual morality. Objective - To examine the effect of leadership style, compensation suitability and individual morality on Fraud in Regional Apparatus Organizations in Manggarai Regency, East Nusa Tenggara (NTT). Design / Methodology / Approach - Using quantitative methods with a questionnaire distributed to 100 employees from 20 OPDs in Manggarai Regency, who are authorized to use the budget as respondents who are eligible to be sampled. The sampling technique in this study used purposive sampling technique with the data analysis method used was path analysis with the sobel test processed by SPSS version 26. Results and Discussion - Individual behavior, leadership style, suitability of compensation, and individual morality have no influence on unethical behavior, while compliance with financial rules influences unethical behavior. Leadership style, suitability of compensation, individual morality and compliance with financial regulations have no effect on the occurrence of Fraud, while internal control has a negative effect on Fraud. Unethical behavior is able to moderate internal control variables, individual morality, and compliance with financial regulations regarding Fraud incidents. Conclusion - The unethical behavior variable can be an intervening variable in the occurrence of Fraud in the Manggarai OPD. The Manggarai Regency Government is expected to be able to prevent Fraud by considering the influencing factors and factors that mediate the occurrence of Fraud. Research limitations - Has several limitations, namely that it was only carried out on 20 OPDs in Manggarai Regency, NTT, so that it cannot be generalized to a wider area.
Kepuasan Dan Loyalitas Pelanggan Logistik Internasional Di Indonesia: Peran Timeliness Dan Information Quality Yeronica, Fernanda; Laulita, Nasar Buntu
Jurnal Manajerial Vol 11 No 03 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i03.7883

Abstract

Background – Globalization and technology advancements have driven the growth of electronic commerce (e-commerce) globally. E-commerce allows business to reach consumers worldwide. In this case, e-commerce relies on quality logistics services, particularly in terms of timeliness and quality of information. Aim – This study aims to assess the influence of timeliness and information quality on customer satisfaction and loyalty, while also examining the mediating role of customer satisfaction on customer loyalty among international logistics service providers in Indonesia. Design/ Methodology/ Approach – This research adopts a quantitative method by collecting primary data through online distribution of questionnaires. The sample consisted of 277 respondents selected through convenience sampling. Data analysis was conducted using the PLS-SEM approach with the SmartPLS3 software. Findings – This research shows that timeliness has a positive and significant impact on customer satisfaction and loyalty. Meanwhile, information quality also has a positive and significant effect on customer satisfaction, although it doesn’t significantly influence customer loyalty. However, customer satisfaction is effective in mediating the relationship between timeliness and information quality with customer loyalty. Conclusion – Timeliness and optimal quality of information in international logistics services in Indonesia can increase customer satisfaction. Moreover, information quality has the potential to build customer loyalty towards the selected logistics service provider. It should be emphasized that customer satisfaction with the timeliness and quality of information provided by logistics service providers is the key to increasing customer loyalty. Research Implication – International logistics service providers in Indonesia must focus on improving timeliness and information quality. By focusing on these areas, international logistics service providers in Indonesia can better serve their customers, increase satisfaction, and ultimately build a loyal customer base. Limitations – This research only focuses on two dimensions of logistics service quality, namely timeliness and information quality.
Analisis Information Quality Dan Consumer Trust Pada Purchase Intention Dengan Social Psychology Di Tiktokshop Fadlurahman, Luthfi; Indriya Himawan, Abdurrahman Faris
Jurnal Manajerial Vol 11 No 02 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i02.7475

Abstract

Background –Increasing customer awareness of goods and services means that internet use has an influence in generating consumer responses. The role of the internet is to function as a communication and information medium, which can then be used as a medium for carrying out electronic commerce activities or referred to as e-commerce. Aim – This study aims to measure the level of service, trust, social psychological distance, and consumer purchase intentions for products sold on the Tiktok platform. Design/ Methodology/ Approach – This study uses quantitative methods by using a questionnaire as a data collection medium with 200 respondents acting as the sample in this study. Findings – This study obtains an understanding that Information Quality and Trust have a significant and positive influence on Purchase Intention through Social Psychological Distancing on the TikTok e-commerce platform. Conclusion – Tiktok indicates that there are problems with information quality and trust which are mediated by social psychology which has the potential to influence consumer purchase intention. Research Implication – In the next study, it is expected to measure other variables, not only on information quality and trust, and can conduct research not only social psychological distancing as mediation. Limitations – This research uses a quantitative approach in obtaining data and answering problems, especially in seeing consumer buying interest

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