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Jurnal Manajerial
Published by Universitas Muhammadiyah Gresik
ISSN : 23548592     EISSN : 26215055     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
The Managerial Journal is published by Management Department, Faculty of Economics and Business University of Muhammadiyah Gresik, twice a year in January and Juli. The purpose of this journal is to facilitate scientists, researchers and practitioners to publish original research articles or article reviews. The article essentially contains topics on Business Management, Financial Management, Operational Management, Human Resource Management, Marketing Management and Entrepreneurship.
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Articles 251 Documents
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Peran Green Human Resource Management Terhadap Green Service Behavior Dengan Green Psychological Climate Sebagai Pemediasi Zamzamy, Muhammad Virdaus; Suryani, Tatik
Jurnal Manajerial Vol 11 No 01 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i01.6464

Abstract

Background- Recently, societies are more concerned about green service behavior and green management for supporting sustainable development. Less research in Indonesia focused on that area even though the government has pushed company to implement eco-management for delivering service. This study aims to examine the effect of Green Human Resource Management on green service and to know farther the role of Green Psychological Climate as the mediator of Green Human Resource Management on Green Service (intra role and extra-role Green Service). Aim- This study aims to examine the effect of Green Human Resource Management on green service behavior (Extra role Green Service Behavior and Intra role Green Service Behavior) and the role of Green Psychological Climate as the mediator on that relationship. Methodology- This research was conducted at PT PELNI Surabaya Branch by using quantitative methods. The research involved 200 employees and ata was analyzed by using SmartPLS. Findings- Green Human Resource Management directly affects Intra role Green Service Behavior, but not effect directly on Extra role Green Service Behavior. Green Psychological Climate has a significant effect on Intra role Green Service Behavior and Extra role Green Service Behavior and as a mediator the relationship between Green Human Resource Management on Intra role Green Service Behavior and Extra role Green Service Behavior. Conclusion- Green Human Resource Management has an important role for enhanching psychological climate and Intra role Green Service Behavior. Green Psychological Climate as mediator between Green Human Resource Management and green service behavior. Research Implication- Company should implement Green Human Resource Management properly and develop psychological climate for boosting Green Service Behavior. Limitations- This study only involved workers at PT PELNI Surabaya Branch so that future researchers should conduct similar research in a wider area for more comprehensive results. Keyword: Green Human Resources Management, Green Psychological Climate, Extra role Green Service Behavior, Intra role Green Service Behavior
Model Model Manajemen Strategi Dalam Pengembangan Kampung Tematik Di Kota Tangerang Muttaqijn, Muhammad Imam; Yulistyono, Agus; Hendriana, Didin
Jurnal Manajerial Vol 11 No 03 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i03.8366

Abstract

Background – The results of the prior assessment of thematic villages by the Tangerang City Government have not found maximum results, because thematic villages that are included in the main cluster are still below fifty percent. This shows that the performance of thematic village organizations still needs to be improved. Aim – This study aims to find a management strategy model in developing thematic villages in Tangerang City. Thematic villages have the opportunity to support the development of Tangerang City through good strategic management. Design / Methodology / Approach – The approach used in this research is qualitative. The object of research is thematic villages in Tangerang City. Informants are the leaders of thematic villages, the determination of informants is done purposively, using purposive sampling technique. Data collection techniques used observation, interview documentation and triangulation. Data analysis using the Miles and Huberman model, namely data reduction, data presentation and conclusion drawing. Findings – This study show that most thematic villages in Tangerang City have not used a strategic management model in developing thematic villages in the form of determining a vision, conducting an environmental assessment, setting goals and implementing strategies. Conclusion – Institutional strengthening needs to be carried out through the implementation of a management strategy model assisted by the Tangerang City Bappeda. Research Implication – The implications of this study, with the results of the study in the form of a strategic management model can be used as input for the development of management science. Limitations – with a qualitative approach, the research results cannot be generalized. So for areas that have different characteristics from Tangerang City, more in-depth research is needed. But with this research, a strategic management model will be found in the development of thematic villages.
Pengaruh Spiritualitas Tempat Kerja Terhadap Kesejahteraan Mental Karyawan Melalui Kebahagiaan Dan Mindfulness Pada Karyawan Tanoto, Sherly Rosalina; Sari, Dea Manda
Jurnal Manajerial Vol 11 No 02 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i02.7564

Abstract

Background – The mental well-being of employees is crucial for both the individuals and the organizations they belong to. Employees who enjoy mental prosperity are often more productive, underscoring the importance of fostering a supportive work environment. Aim – This study investigates the impact of workplace spirituality on the mental well-being of employees in Java, examining the roles of happiness at work and mindfulness as intermediary factors. Design/ methodology/ approach – Employing a quantitative approach, this research engaged 352 respondents from various organizations across Java. Data collected were analyzed using SmartPLS 4.0 software, focusing on the relationships between workplace spirituality, happiness at work, mindfulness, and employee mental well-being. Findings – The study reveals that workplace spirituality significantly contributes to both happiness at work and mindfulness. Moreover, it directly influences employee mental well-being. However, while mindfulness serves as an effective mediator in this relationship, happiness at work does not significantly mediate the impact of workplace spirituality on mental well-being. This suggests that the pathway through which workplace spirituality affects employee mental well-being is primarily through mindfulness. Conclusion – Workplace spirituality emerges as a positive force, enhancing employee happiness and mindfulness, which in turn, contributes to better mental well-being. The study underscores the importance of mindfulness as a mediating factor, highlighting its role in leveraging spiritual values in the workplace to support employee mental health. Research Implication – The findings suggest that organizations should consider integrating mindfulness training and spiritual values into their employee development programs. Such initiatives can help mitigate stress, anxiety, and work-related pressures, fostering a healthier and more supportive work environment conducive to employee growth. Limitations – While this study identified happiness at work and mindfulness as potential mediators, the former did not significantly mediate the relationship between workplace spirituality and mental well-being. Future research might explore alternative mediating variables to fully understand the dynamics at play.
Online Review And Social Influence: Key Factors In Increasing Impulsive Buying And Self Control As Moderation Kumala, Masria; Santoso, Adi; Widhianingrum, Wahna
Jurnal Manajerial Vol 11 No 01 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i01.6998

Abstract

Background – Lack of self-control that exists in consumers in making a purchase decision so that impulsive buying often occur which are influenced by external factors. Aim – The purpose of this study is to prove the relationship between online review variables and social influence on impulsive buying and how the role of self-control as a moderation variable on the influence of online reviews and social influence on impulsive buying of Shopee consumers. Design/ methodology/ approach – This research is a quantitative research with a data collection method using a questionnaire distributed via google form to 100 respondents with purposive sampling techniques. Data measurement uses a Likert scale of one to five. The data analysis used in this study is SEM (Structural Equation Modelling) through the SMART PLS 4.0 application with a moderating analysis model. Findings – The results showed that online reviews had a significant effect on impulsive buying of Shopee consumers, social influence not have a significant effect on impulsive buying of Shopee consumers, and self control acted as moderation in the influence of online reviews on impulsive buying, as well as self control doesn’t act as moderation on the influence of social influence on impulsive buying of Shopee consumers. Conclusion - Impulsive buying in e-commerce is solely influenced by online reviews, self-control cannot have an influence on this impulsive buying. So the rhythm of impulsive buying will remain in e-commerce and cannot be stopped. Research implication – This research has important implications for consumers and Shopee companies, it will be useful for consumers when consumers can reduce impulsive habits and strengthen self-control that exists in themselves so that they are able to distinguish buying an item based on needs not wants. Then, it will be useful for the Shopee company, judging from the impulsive habits of Shopee consumers, this can be used as an improved strategy for Shopee to increase sales at the Shopee company. Limitations – This study shows that the results of R-Square are included in the moderate category, so that the influence of the independent variable on the dependent variable is only 29.7%, of which the remaining 70.3% is influenced by other variables
Faktor-Faktor Yang Mempengaruhi Kepuasan Jamaah Umroh Dan Haji Dengan Persepsi Kesehatan Sebagai Variabel Moderating Ardini, Lilis; Azizah, Muftiyatul; Munaa, Nihayatul
Jurnal Manajerial Vol 11 No 03 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i03.7515

Abstract

Background – Indonesia is the country with the largest Muslim population in the world. This creates a lot of interest and demand for Hajj and Umrah in Indonesia. Hajj and Umrah are worship activities carried out by visiting Mecca and Medina and carried out in accordance with religious law. Since the city of Mecca reopened for Umrah pilgrims after Covid-19, thousands of people have visited various travel services that provide Umrah services. Various types of travel offers ranging from cheap prices, good aircraft facilities, and hotels close to the Kaaba. This offering strategy is carried out to get the attention of prospective Umrah pilgrims. Aim – In this study, the purpose of the study is to test whether service quality, price perception, trust, empathy and health perception influence customer satisfaction and whether health perception is able to moderate all these factors. Design / methodology / approach – This type of research is quantitative research, namely analyzing data in the form of numbers. The data used in this research is primary data which is data directly obtained from the first data source. Data was obtained from the results of a questionnaire distributed to respondents, namely Hikmah Travel pilgrims and Umrah pilgrims. The method used is multiple linear regression analysis with moderator effects. Findings – The results of this research are that the service quality variable (X1) has no effect on consumer satisfaction (Y), the price perception variable (X2) has no effect on consumer satisfaction (Y), the trust variable (X3) has no effect on consumer satisfaction (Y), the empathy variable (X4) has a significant effect on consumer satisfaction (Y), healthy perception (Z) moderates the influence of service quality (X1) on consumer satisfaction (Y), healthy perception (Z) is unable to moderate the influence of price (X2) on consumer satisfaction (Y), healthy perception (Z) is able to moderate the influence of trust (X3) on consumer satisfaction (Y), healthy perception (Z) is unable to moderate the influence of empathy (X4) on consumer satisfaction (Y). Conclusion - The ability of health perception to moderate consumer satisfaction is seen from the quality of service, price perception, trust is good, so this needs to be a concern for hajj and umrah services. However, the absence of health perception will actually result in compromised customer satisfaction. Research implication – Empathy has a significant effect on consumer satisfaction, so travel agencies should pay attention to the empathy factor so that it can increase consumer satisfaction and can be used to attract Hajj pilgrims to use their travel services. Apart from the empathy factor, healthy perceptions are able to moderate the factors of service quality and trust in customer satisfaction, so travel agencies must also pay attention to these factors to get potential customers. Limitations – The population in this research is Hajj and Umrah travel services in East Java, while the sample from this research is Umrah and Hajj pilgrims at Hikmah Travel.
Pengaruh Innovation Dan Job Crafting Yang Dimediasi Work Engagement Terhadap Employee Performance fauzi, nadila; Ekhsan, Muhamad
Jurnal Manajerial Vol 11 No 02 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i02.7579

Abstract

Background – In the current era of globalization, manufacturing companies in the MM2100 Cikarang area are faced with increasingly fierce competition. To remain relevant and competitive, these companies need to continuously adapt and improve the performance of their employees. Aim – This study aims to determine the effect of innovation and work engagement on Work Engagement in manufacturing companies in the MM2100 Cikarang area. Design/ Methodology/ Approach – The data analysis technique used in this research method is SEM (Structural Equation Modeling) version 3.0 which is quantitative and includes data from 75 respondents who filled out the questionnaire. Findings – Innovation is able to contribute to employee performance innovation can improve efficiency, productivity, and quality of employee performance job crafting and work engagement have not been able to contribute to employee performance allegedly due to the mismatch between employee expectations and the reality of the work environment, innovation and job crafting are able to contribute to work engagement because employees can customize jobs according to individual preferences and skills, innovation and job crafting have not been able to contribute in mediating work engagement to employee performance possibly due to contextual factors. Conclusion - The construct model supports the significance of the hypotheses studied, while the indirect instrument has 1 insignificant relationship. Research Implication – Comparative research can also be conducted to analyze differences in findings among different manufacturing companies. Limitations – The object of research was only carried out on manufacturing companies in the MM2100 Cikarang area. So that the results of this study can only be generalized to similar companies in the region, not necessarily generalized to all manufacturing companies in Indonesia
The Mediating Role of Trust and its Relationship with the Perception of Convenience and Transparency on User Satisfaction of Electronic Procurement Services Baskara, Abdullah; Nuryakin, Nuryakin; Handayani, Siti Dyah
Jurnal Manajerial Vol 11 No 01 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i01.5650

Abstract

Background – In the current 4.0 industrial revolution, the government is required to be able to create innovations including in public services based on information and communication technology. In addition, E-procurement is a form of innovation based on e-government which is almost entirely accomplished by making use of information and communication technology. Aim – This study aims to determine the effect of perceived convenience and transparency on Electronic Procurement Services or LPSE user trust, the effect of ease, transparency and trust on LPSE user satisfaction, the impact of trust in mediating the effect of perceived convenience on LPSE user satisfaction, and the role of trust in mediating the effect of transparency on LPSE user satisfaction. Design / Methodology / Approach – Respondents in this study were businessmen and consultants who had participated in tenders within the Ministry of Religion D. I. Yogyakarta as many as 180 respondents using the accidental sampling technique. A quantitative method of SEM and AMOS was applied in the study. Findings – From the tested and collected data, the results show that ease and transparency perceptions affect positively and significantly on user trust. Furthermore, the feeling of convenience, transparency and trust bring a favorable and significant impact on user satisfaction. User satisfaction is unaffected by user perception through trust as an intervening variable. Research implication – Transparency has no impact on customer satisfaction through trust as an intervening variable. Limitations – Further research taking independent variables other than perceptions of convenience, transparency and trust.
Analisis Pengaruh Kecerdasan Emosional Terhadap Kinerja Karyawan Melalui Kepuasan Kerja dan Stres Kerja Pada Bank Mandiri Regional VIII Surabaya Kirono, Larasati Putri; Anwar, Muhadjir
Jurnal Manajerial Vol 11 No 03 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i03.8124

Abstract

Background – Based on these data, it can be seen that the tendency to achieve sales volume targets as a performance target for PT credit card units. Bank Mandiri is stagnant or flat, but the achievement figure is still below the predetermined target value, namely still below 100%. Achieving targets that are still below 100% is a threat to Bank Mandiri's credit card unit because it reduces revenue and unit valuation when compared to other units. Apart from that, from the employee side, if the target achievement is below 100%, it will have an impact on the absence of incentives issued as rewards, which is feared will reduce employee motivation and satisfaction with the Bank Mandiri credit card unit. Aim – This research aims to examine the effect of emotional intelligence on performance by considering job satisfaction and job stress as mediators. Design/ Methodology/ Approach – Using a quantitative approach, this research involved 90 employees of Bank Mandiri Regional VIII Surabaya City. The data collected was analyzed using SmartPLS 3.5 software, with a focus on the relationship between emotional intelligence, employee performance, job satisfaction, and job stress. Findings – This research shows that 1) emotional intelligence has a positive effect on employee performance, 2) emotional intelligence has a positive effect on employee performance through job satisfaction, and 3) emotional intelligence has a positive effect on employee performance through work stress. Conclusion – Emotional intelligence in the workplace as a form of improving employee performance is basically a necessity for employees. However, emotional intelligence will cause employees to achieve job satisfaction and reduce work stress. Research implication – In connection with emotional intelligence, companies should be able to maintain and improve the optimistic attitude of employees to achieve success. In relation to job satisfaction, companies should pay attention to aspects of providing work according to the tasks and functions given. In relation to work stress, companies should be able to create a conducive climate within the company. Limitations – This research is supported by data from bank employees, especially Bank Mandiri. There is a possibility that other banks will also provide the same or different results, which thus requires additional justification to see this at other banks.
The Implication of Business Digitalization, Organizational Learning, and Innovation Capabilities on the Firm Performance of MSMEs Ningsih, Ayu; Priscilla, Lysandra; Kaltum, Umi
Jurnal Manajerial Vol 11 No 02 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i02.6293

Abstract

Background – In recent years, more businesses have been adopting digital technologies to streamline processes, enhance customer experiences, and stay competitive. The COVID-19 pandemic has accelerated this digital transformation, creating opportunities and challenges for MSMEs in Bandung, Indonesia. As MSMEs contribute significantly to employment and economic growth, they face obstacles in adapting to changing conditions in the technological and disrupted market landscape. Aim – This study examines the implications of Business Digitalization, Organizational Learning, and Innovation Capabilities on the Firm Performance of micro in Small, and Medium Enterprises (MSMEs). Design/ Methodology/ Approach – This research study was conducted in the City of Bandung, Indonesia, and collected survey data from 129 MSMEs that have undergone digital transformation. Non-probability sampling was employed in the study. The relationship between business digitalization, organizational learning, innovation capabilities, and firm performance was analyzed using SPSS software through multiple regression analysis. Findings – The findings reveal that business digitalization significantly enhances firm performance by facilitating knowledge creation, collaboration, and operational efficiency for MSMEs. Organizational learning has a considerable positive influence on firm performance, improving decision-making, promoting innovation, and enabling successful adaptation. Similarly, innovation capabilities positively influence firm performance by driving the development of new products, cost-cutting measures, and differentiation. Conclusion - MSMEs in developing their businesses are advised to use digital bases and develop innovative innovations Research implication – this research contributes to the field of management studies by shedding light on the interconnectedness of business digitalization, organizational learning, innovation capabilities, and firm performance in the context of MSMEs. The findings provide actionable insights that can guide MSMEs towards improved strategies for success in a rapidly evolving business landscape Limitations – This study focuses on MSMEs that have digitized their business and have undertaken organizational learning and innovation capabilities. From the time of the pandemic 2019 until 2023, without excluding other potential factors that may affect firm performance among MSMEs, such as market competition and external environmental factors.
Pengaruh Financial Literacy, Lifestyle, dan Self-Control Terhadap Saving Behavior Generasi Z Jakarta Selatan Banowati, Aninda Tri; Al-Azizah, Ummu Salma; Amar, Faozan
Jurnal Manajerial Vol 11 No 01 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i01.6300

Abstract

Background – Z Generation is a generation with digital native and multitasking characters who are surrounded by lifestyle trends and technological developments that are constantly changing rapidly, this makes the level of financial literacy and self-control low where saving behavior is necessary as an important aspect of financial life in order to achieve stability of finances and future preparation. Aim – The purpose of this study was to examine and analyze whether financial literacy, lifestyle, and self-control have an influence on the saving behavior of Z Generation South Jakarta. Design/ methodology/ approach – This research approach uses a quantitative approach by obtaining data from distributing questionnaires to 349 respondents which are then processed using data analysis techniques using the SEM (Structural Equation Modeling) model with SmartPLS software version 3.2.9 (Partial Least Square). Findings – Based on the results of the study proving that financial literacy has a significant positive effect on saving behavior, these results mean that the higher the financial literacy of Z Generation, the higher their saving behavior will be. Meanwhile, lifestyle and self-control do not have an influence on saving behavior, this can be interpreted that everyone has a different lifestyle and self-control, so whatever the lifestyle and self-control of Z Generation, it does not have an influence on the saving behavior of Generation Z, South Jakarta it can be caused by other factors. Conclusion - Gen Z's lifestyle does not have a significant influence on the savings decisions of individuals in Gen Z. Similar to Gen Z's self control which does not support saving behavior. Research implication – This research adds insight into the factors related to saving behavior, especially financial literacy, lifestyle, and self-control of the younger generation. It is necessary to highlight these factors for generation Z in South Jakarta to be able to care more about their finances which will grow and improve behavior in saving for a controlled and peaceful future. Limitations – In this research, the limitation is that the area only took four sub-districts in South Jakarta, including Cilandak sub-district, Jagakarsa sub-district, Kebayoran Lama sub-district, and Pasar Minggu sub-district. In addition, the population and sample focus on Z Generation with the age chosen as a sample of 16-26 years, where future researchers are expected to use a wider number of sub-districts or research in one area and choose a variety of ages to provide even better results and able to provide more extensive information.

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