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INDONESIA
MANAJEMEN DEWANTARA
Published by Universitas Sarjanawiyata Tamansiswa
ISSN : 25794590     EISSN : 25794612     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Manajemen Dewantara Fakultas Ekonomi Fokus pada hasil penelitian empiris maupun kajian konseptual dan teoritis dalam bidang: Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya Manusia, Manajemen Operasi, dan Kewirausahaan.
Arjuna Subject : -
Articles 423 Documents
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ANALYSIS OF LIQUIDITY, SOLVENCY, AND ACTIVITY RATIOS ON FINANCIAL PERFORMANCE (Empirical Study of Iron and Steel Industry Companies Listed on the Indonesia Stock Exchange 2022-2024) Ikhsan Sidiq Febriansyah; Ardian Prima Putra
MANAJEMEN DEWANTARA Vol 10 No 2 (2026): MANAJEMEN DEWANTARA
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/md.v10i2.22351

Abstract

This study investigates the effect of liquidity, solvency, and activity ratios on the financial performance of iron and steel companies listed on the Indonesian Stock Exchange (IDX) during 2022–2024. Liquidity is represented by the current ratio (CR), solvency is measured using the debt-to-equity ratio (DER), and activity is captured by the total asset turnover ratio (TATO). Financial performance is proxied by return on equity (ROE).A quantitative research approach was employed, utilizing multiple linear regression analysis on secondary data obtained from the annual financial statements of the companies. The study analyzed a total of 108 firm-year observations. The empirical results indicate that the current ratio does not have a significant effect on return on equity, suggesting that short-term liquidity alone is insufficient to directly enhance profitability. In contrast, both the debt ratio and total asset turnover exhibit a significant positive relationship with return on equity. These findings imply that effective asset management and an appropriate capital structure are crucial factors in improving financial performance. Furthermore, the coefficient of determination shows that approximately 51.1% of the fluctuations in return on may be defined with the aid of the mixed impact of liquidity, solvency and activity ratios. Overall, the results underscore the decisive role of investment efficiency, leverage management and working capital management in strengthening the financial capacity of steel companies. Keywords : financial performance (ROE); activity ratios (TATO); liquidity ratios (CR); and solvency ratios (DER).
ANALISIS PROSES MERGER PT BANK SYARIAH INDONESIA, TBK BESERTA SINERGI YANG DIHASILKAN Jessica Renata; Tiffanny Laurenzia; Nanik Linawati; Irene Wijaya; Jorge
MANAJEMEN DEWANTARA Vol 10 No 3 (2026): MANAJEMEN DEWANTARA (Online First)
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/md.v10i3.22465

Abstract

This research aims to analyze the merger process of three state-owned sharia banks, which are PT Bank BRI Syariah Tbk, PT Bank Syariah Mandiri, and PT Bank BNI Syariah Indonesia Tbk. This research focuses on the financial condition before and after the merger, the stages of the merger process, and organizational integration of the merger. A qualitative approach with an explanatory case study design was used. Secondary data were taken from the annual reports, general documents and news about the merger, Otoritas Jasa Keuangan (OJK), and valid government news related to the merger. The results showed that the merger followed systematic stages, starting from initiation, due diligence, the signing of the Conditional Merger Agreement, regulatory approval, extraordinary general meeting of shareholders, and post-merger integration. BSI’s financial performance improved after the merger, shown by an increase in ROA, a decline in BOPO, and growth in third-party funds. The merger also generated operational, market, cost, and technology synergies that strengthened BSI’s position in the sharia banking industry.
STRATEGI MEMBANGUN LOYALITAS DI KAWASAN INDUSTRI: PERAN KUALITAS LAYANAN, PERSEPSI HARGA DENGAN MEDIASI KEPUASAN Ferry Kurniawati; Kristina Anindita Hayuningtias
MANAJEMEN DEWANTARA Vol 10 No 3 (2026): MANAJEMEN DEWANTARA (Online First)
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/md.v10i3.22835

Abstract

This study aims to analyze the effects of service quality and price perception on customer loyalty, with customer satisfaction acting as a mediating variable, at Wijayakusuma Industrial Estate. Customer loyalty is considered an important factor in maintaining long-term business relationships, occupancy stability, and the sustainability of industrial estate operations. The respondents consisted of 86 companies that have utilized the services of Wijayakusuma Industrial Estate. Data were collected through questionnaires and analyzed using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) approach. The results indicate that service quality and price perception have positive and significant effects on customer satisfaction. Service quality also has a positive and significant effect on customer loyalty, whereas price perception does not directly affect customer loyalty. Furthermore, customer satisfaction has a positive and significant effect on customer loyalty and serves as a mediating variable in the relationships between service quality and customer loyalty, as well as between price perception and customer loyalty. These findings highlight the importance of improving service quality and maintaining favorable price perceptions to enhance customer satisfaction and strengthen customer loyalty in the industrial estate sector.
PENGARUH PERAN TOP BRAND DAN LOYALITAS PELANGGAN PT SEMEN INDONESIA DISTRIBUTOR TERHADAP KEPUTUSAN PEMBELIAN Muhammad Syahrurramanda Ramanda; Anita Handayani
MANAJEMEN DEWANTARA Vol 10 No 3 (2026): MANAJEMEN DEWANTARA (Online First)
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/md.v10i3.22912

Abstract

Penelitian ini bertujuan untuk menganalisis peran Top Brand dan loyalitas pelanggan terhadap keputusan pembelian pada PT Semen Indonesia Distributor (SID). Persaingan industri semen yang semakin ketat menuntut perusahaan untuk memiliki strategi pemasaran yang mampu meningkatkan kepercayaan serta mempertahankan loyalitas pelanggan. Dalam kondisi tersebut, kekuatan merek menjadi salah satu faktor penting yang memengaruhi keputusan konsumen dalam memilih produk semen. Metode yang digunakan dalam penyusunan laporan ini adalah metode deskriptif kualitatif dengan pendekatan observasi langsung selama kegiatan magang di PT Semen Indonesia Distributor Cabang Legundi pada periode Agustus hingga Desember 2025. Data diperoleh melalui observasi, wawancara, dokumentasi, serta keterlibatan langsung dalam aktivitas pemasaran dan administrasi perusahaan. Hasil pembahasan menunjukkan bahwa status Top Brand mampu meningkatkan kepercayaan konsumen terhadap kualitas produk semen yang dipasarkan. Selain itu, loyalitas pelanggan yang terbentuk melalui pelayanan yang baik, kualitas produk yang konsisten, serta hubungan yang baik dengan toko ritel turut memengaruhi keputusan pembelian konsumen. Persaingan antar merek dalam industri semen juga mendorong perusahaan untuk terus memperkuat citra merek, meningkatkan strategi distribusi, dan menjaga hubungan dengan pelanggan. Dengan demikian, Top Brand dan loyalitas pelanggan memiliki peran penting dalam meningkatkan keputusan pembelian serta mempertahankan daya saing perusahaan di pasar industri bahan bangunan.
ANALISIS PENGARUH INDIKATOR MEKANISME COORPORATE GOVERNANCE PENGUATAN INTEGRITAS 360 DERAJAT TERHADAP KINERJA PEGAWAI PADA KANTOR PENGAWASAN DAN PALAYANAN BEA CUKAI TIPE MADYA PABEAN TANJUNG PERAK Alief Umangi Jawantha; Sri Rahayu; Rifda Fitrianty
MANAJEMEN DEWANTARA Vol 10 No 3 (2026): MANAJEMEN DEWANTARA (Online First)
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/md.v10i3.23074

Abstract

Purpose: This study aims to examine the effect of 360-degree integrity strengthening as a Corporate governance mechanism on employee performance at the Customs and Excise Supervision and Service Office Type Madya Pabean Tanjung Perak. Research Method: This study used a quantitative causal-associative approach. The population consisted of 377 active civil servants, and 79 respondents were selected using the Slovin formula with a 10% error rate. Data were collected through a five-point Likert-scale questionnaire and analyzed using simple linear regression with SPSS 23. Result: The instruments were valid and reliable. The regression results indicate that 360-degree integrity strengthening has a positive and significant effect on employee performance (B = 0.849; beta = 0.410; t = 3.941; p < 0.05). The coefficient of determination shows that the model explains 16.8% of the variance in employee performance. These findings imply that integrity strengthening contributes to performance improvement, although other organizational and individual factors remain relevant
THE MEDIATING ROLE OF BRAND TRUST IN FACTORS INFLUENCING PURCHASE INTENTION SAFF & CO IN JAKARTA Varensia; Galuh Mira Sakti
MANAJEMEN DEWANTARA Vol 10 No 1 (2026): MANAJEMEN DEWANTARA
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/md.v10i1.21760

Abstract

SAFF & Co product sales growth percentage has decreased. Increasingly fieree competition forces SAFF & Co to devise appropriate strategies to prevent the emergence of new competitors. This aims to analyze the effects of eWOM, perceived quality and brand trust on purchase intention. The study empoloyed a quantitative research design using a descriptive method approach. The sample size in this study was 241 respondents using a purposive sampling method. Data were collected through as online survey and distributed via Google Form. The data analysis technique used SmartPLS 4 software. The research results show that eWOM, perceived quality and brand trust have a positive and significant effect on purchase intention. eWOM and perceived quality have a positive and significant effect on brand trust. Brand trust mediates the effect of eWOM and perceived quality on purchase intention. These results indicate that the three factors make a significant contribution to driving purchase intention therefore, companies need to optimize their makrketing strategies by focusing on the utilization of eWOM, perceived quality, and enhancing brand trust in order to reinforce their market position and competitiveness.
ANALISIS LOYALITAS PELANGGAN TOKO KOPI TUKU DKI JAKARTA: PERAN KUALITAS PELAYANAN, ATMOSFER TOKO, KEPUASAN PELANGGAN Jericho Geovanni Salim; Galuh Mira Sakti
MANAJEMEN DEWANTARA Vol 10 No 3 (2026): MANAJEMEN DEWANTARA (Online First)
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/md.v10i3.21784

Abstract

The goal of this resarch to investigate the affect of service quality and store atmosphere on customer loyalty, with customer satisfaction acting as a mediator, specifically at Tuku Coffee Shop in DKI Jakarta. Adopting a quantitative methodology with a descriptive design, the research employed non-probability sampling through purposive techniques. Data collection involved distributing online questionnaires to 248 participants residing in DKI Jakarta who had patronized Tuku Coffee Shop at least twice. Analysis was performed using SmartPLS 4.0 with PLS SEM. The results demonstrate that service quality and store atmosphere exert a positive and significant impact on both customer satisfaction and loyalty. Additionally, customer satisfaction shows a positive and significant effect on loyalty. Mediation analysis further confirms that service quality and store atmosphere serve as mediators in the link between customer satisfaction and loyalty.
PENGARUH KUALITAS LAYANAN DAN CITRA PERUSAHAAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH PADA PT ASURANSI ALLIANZ LIFE INDONESIA Tsamara Fara Safira; Siti Rahayu; Fitri Novika Widjaja
MANAJEMEN DEWANTARA Vol 10 No 3 (2026): MANAJEMEN DEWANTARA (Online First)
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/md.v10i3.22686

Abstract

This study aims to analyze the influence of service quality and corporate image on customer satisfaction and customer loyalty at PT Asuransi Allianz Life Indonesia. The Indonesian life insurance industry faces low penetration and a high lapse ratio despite its large market potential. Using a quantitative approach and PLS-SEM, data were collected from 154 Allianz customers across Indonesia through purposive sampling. The results of this study indicate that the factors of Service Quality and Corporate Image have a significant influence on Customer Loyalty through Customer Satisfaction. In this relationship, Customer Satisfaction has a positive and significant effect on Customer Loyalty, and achieving customer satisfaction requires a strong Corporate Image and high-quality Service Quality. Among these two factors, the most dominant influence is Service Quality, followed by Corporate Image.
OPTIMASI CYCLE TIME DAN KAPASITAS ARMADA TRANSPORTASI BATUBARA SUNGAI MENGGUNAKAN DISCRETE EVENT SIMULATION Rivaldi; I Nyoman Pujawan; I Gede Agus Widyadana
MANAJEMEN DEWANTARA Vol 10 No 3 (2026): MANAJEMEN DEWANTARA (Online First)
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/md.v10i3.23014

Abstract

Pengangkutan batubara melalui jalur sungai menghadapi inefisiensi operasional akibat tingginya cycle time, antrean pada fasilitas muat dan bongkar, keterbatasan tidal window, serta kelebihan kapasitas armada. Penelitian ini bertujuan mengoptimalkan cycle time dan menentukan kapasitas armada transportasi batubara sungai menggunakan Discrete Event Simulation (DES) yang diintegrasikan dengan Strategic Capacity Management (SCM). Penelitian ini menggunakan pendekatan kuantitatif dengan rancangan studi kasus pada sistem pengangkutan batubara dari Port of Loading (POL) menuju Ship-to-Ship Terminal (STS) di jalur Sungai Lilin–Bentayan, Sumatera Selatan. Model simulasi dibangun menggunakan FlexSim dan divalidasi dengan Confidence Interval 95%. Hasil penelitian menunjukkan bahwa model simulasi valid karena throughput aktual berada dalam rentang hasil simulasi. Penjadwalan prediktif secara mandiri hanya menurunkan cycle time dari 157,7 jam menjadi 153,9 jam dan belum signifikan secara statistik. Skenario terbaik diperoleh melalui integrasi penjadwalan prediktif, fleet right-sizing, dan peningkatan laju fasilitas pelabuhan. Skenario ini mengurangi armada dari 30 menjadi 15 set, meningkatkan throughput menjadi 1.722 trip per tahun, menurunkan cycle time menjadi 76,3 jam, serta menghasilkan potensi penghematan biaya sekitar Rp41,4 miliar per tahun
PENGARUH REWARD DAN PUNISHMENT TERHADAP MOTIVASI BEKERJA PEGAWAI DI LINGKUNGAN KANTOR PENGAWASAN DAN PELAYANAN BEA CUKAI TIPE MADYA PABEAN TANJUNG PERAK Galih Setigi Al Hakim; Sri Rahayu; Rifda Fitrianty
MANAJEMEN DEWANTARA Vol 10 No 3 (2026): MANAJEMEN DEWANTARA (Online First)
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/md.v10i3.23075

Abstract

Purpose: This study aims to examine the effect of reward and punishment on employee work motivation at the Customs and Excise Supervision and Service Office, Tanjung Perak Middle-Type Customs Office. Research Method: This study used a quantitative survey approach. The population consisted of 377 employees, and 79 respondents were selected using the Slovin formula with a 10% margin of error. Primary data were collected through a five-point Likert-scale questionnaire and analyzed using validity testing, reliability testing, classical assumption testing, multiple linear regression, t-test, F-test, and coefficient of determination with SPSS 23. Result: The findings show that reward has a positive and significant effect on work motivation, and punishment also has a positive and significant effect on work motivation. Simultaneously, reward and punishment significantly affect employee work motivation, as indicated by F = 12.050 and p < 0.05. The model explains 24.1% of the variation in work motivation, while the remaining variation is explained by other factors outside this study.

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