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Dinasti International Journal of Education Management and Social Science

DIJEMSS
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Published by Dinasti Publisher

ISSN : 26866358 EISSN : 26866331 DOI : https://doi.org/10.31933/dijemss

Core Subject : Education,

Education

Dinasti International Journal of Education Management and Social Science (DIJEMSS) is the scientific journal of educational and social science research published since 2019 by Dinasti Publisher. Dinasti International Journal of Education Management and Social Science (DIJEMSS) articles which contribute to the understanding, theoretical development, theoretical concept and implementation of theories of education al any levels. This Journal publishes Original Research Articles, Review, Short Communications, Essays and Case Studies within the whole field of Education and Social Science their related and applied fields.

Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)

Articles 1,188 Documents

112 113 114 115 116

Analysis of 21st Century Communication Skills of Elementary School Students Suryani, Hani; Hendriawan, Deri
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5479

This study analyzes the communication skills of elementary school students in the 21st century learning context, where communication is recognized as one of the most essential competencies for academic and social success. The research was conducted with sixth-grade students in a private elementary school in Bandung during the 2023/2024 academic year. This study employed a quantitative descriptive method. Data were collected through a 25-item questionnaire developed from five indicators of communication skills: Respect, Empathy, Audible, Clarity, and Humble. The instrument was tested for validity and reliability, yielding strong results (average r-value = 0.683; Cronbach’s alpha = 0.94). The findings show that most students (40%) are in the medium category, with 25% in the high and very high categories, and 35% in the low and very low categories. These results indicate that while many students possess functional communication skills, a significant portion still faces difficulties in clarity, audibility, and confidence when interacting. The study concludes that systematic and student-centered approaches are required to strengthen communication skills. Strategies such as role-playing, project-based learning, and structured feedback are recommended to support students across different proficiency levels and to foster more effective learning environments.

Community Empowerment Communication Strategy through CSR: A Case Study of the Canting Emas Batik Training Rahmawaty, Desy; Maghfirah, Noor Khalida; Adiguna, Richard Saputra
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5481

This study aims to analyze the communication strategies of community empowerment implemented through the Corporate Social Responsibility (CSR) program of PetroChina International Jabung Ltd in the form of the Batik Canting Emas Training. This program represents an enabling CSR initiative focusing on enhancing community capacity and fostering women’s economic independence in Tanjung Jabung Barat Regency. The research was conducted from January to June 2025, with a three-month data collection period, thereby providing a contextual overview relevant to the socio-economic conditions of the local community. Using a descriptive qualitative approach, the study examines the communication strategies applied in the processes of awareness-building, training, and community assistance. The findings reveal that dialogical communication, interpersonal communication, and participatory approaches constitute the primary strategies in developing awareness, skills, and entrepreneurial motivation among local women. The contribution of this research lies in mapping CSR communication strategies that can serve as a practical reference for other companies in designing community-based empowerment programs. Moreover, the study highlights the added value of women’s empowerment, which not only promotes economic independence but also strengthens their social roles within families and communities. These strategies have proven to significantly contribute to creating a positive corporate image while reinforcing social relations between the company, the government, and the community.

The Role of Logistics Industry Orchestration in Mediating Service Quality, Brand Image and Price, Over The Service Ecosystem Wiguna, Esa Setia; Thamrin, HM.; Setiawan, Edhie Budi; Tatiana, Yana
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5489

A powerful wave of change has swept across the global business landscape over the past seven to eight years. Three fundamental disruptions—digitalization permeating every aspect of life, the dominance of the millennial generation with its unique preferences, and the pandemic that drastically altered the socio-economic order—have significantly reshaped consumer behavior. These conditions have forced the freight forwarding industry in Indonesia to undergo radical transformation: from merely providing product-based services to building an integrated service ecosystem. This crucial transformation aims to optimize overall business performance and enhance the quality of national cargo services. his study delves deeply into how Service Quality, Brand Image, and Price converge to build a robust service ecosystem among Indonesian freight forwarding companies. The goal is to orchestrate various stakeholders within the complex logistics ecosystem. Adopting a quantitative approach, the study develops a model consisting of five construct variables and 50 indicators, all of which have been rigorously tested for validity and reliability. Data was collected using a Likert scale (1–5) questionnaire survey involving company leaders from freight forwarding firms, including members of logistics associations. Using a combination of area proportional random sampling and stratified proportional random sampling, data was successfully collected from 300 respondents. The data analysis was conducted using the Structural Equation Modeling (SEM) method with the SmartPLS software. The results reveal the central role of price in influencing logistics industry orchestration and the formation of a service ecosystem. Competitive and strategically set pricing proves to be a critical catalyst in facilitating effective interactions among companies within the logistics network. Statistically, the dominant factor in this study is the price variable, which has a significant influence on logistics industry orchestration (coefficient 0.534) and the service ecosystem variable (coefficient 0.490). The findings indicate that efficient pricing strategies aligned with the value offered have great potential to enhance coordination, collaboration, and better management among various actors in the logistics industry. Moreover, superior service quality and a strong brand image also play vital roles in improving the effectiveness of orchestration and strengthening the foundation of the service ecosystem. Overall, the study concludes that all 10 proposed hypotheses are significant, affirming the crucial role of integrated logistics industry orchestration in driving operational efficiency and improving company competitiveness. Therefore, the study recommends that freight forwarding companies in Indonesia design smart and adaptive pricing policies, leverage technological advancements and digitalization to optimize operations and cost efficiency, and strengthen strategic partnerships among stakeholders. These steps are essential for realizing a more efficient, sustainable, and competitive logistics ecosystem. The study underscores that effective pricing management is not merely a cost element but a strategic key to enhancing competitiveness and significantly contributing to the creation of a superior and efficient logistics ecosystem.

The Faint Sound of the Coast: A Study of the Adaptation of Aru Bay Fishers to Climate Change through the Sustainable Livelihood Framework Approach Hanika, Ita Musfirowati; Syamtar, Ilham Ayatullah; Varlina, Vivi; Vikaliana, Resista; Ahadi, Muhammad Nur; Mulyasari, Farah
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5500

Climate change has had a significant impact on the sustainability of coastal communities, particularly small-scale fishers who depend on the stability of marine ecosystems for their livelihoods. This study aims to understand the forms of adaptation undertaken by fishing communities in Aru Bay, South Kalimantan, and examine how these adaptations relate to existing institutional support and policy frameworks. Using a qualitative case study approach and analysis based on the Sustainable Livelihood Framework (SLF), this study explores ive forms of livelihood capital human, social, natural, physical, and financial that shape fishers’ adaptation strategies. Data were obtained through in-depth interviews with nine key informants, including active fishermen, fishermen's families, and the local village head. The results show that fishermen's adaptation process occurs autonomously and is heavily influenced by local experiences, social relations, and their interpretations of seasonal changes and extreme weather. Adaptation occurs through adjusting fishing times and locations, diversifying income, and establishing informal social networks. However, limited access to technology, financing, and social protection remains a significant barrier. These findings are expected to form the basis for developing more contextual and inclusive policies in response to the challenges of climate change in the small-scale fisheries sector

Implementation of Credit Restructuring on Agreements Based on the Principles of Contract Law Tahir, Muhammad Auzan
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5503

This study aims to analyze the implementation of credit restructuring based on the principles of contract law in Indonesia, particularly in the context of economic instability that affects the ability of debtors to fulfill their obligations. Through a doctrinal and normative legal approach, this study examines the restructuring policies implemented by financial institutions by reviewing relevant regulations, legal principles, and their practical implementation. This study finds that although credit restructuring is clearly regulated in regulations such as the “Otoritas Jasa Keuangan” (OJK) Regulation, there are challenges in its implementation related to the principles of freedom of contract, equilibrium, and morality, especially when creditors refuse to grant restructuring even though debtors meet the criteria. This study suggests the need for more equitable and flexible policies, as well as improved understanding among debtors of their rights and obligations under credit agreements. The findings of this study are expected to contribute to the development of more efficient and fair credit restructuring policies for both parties, as well as maintaining the stability of the banking sector in Indonesia.

The Impact of AI-Based Chatbot Customer Service on Customer Loyalty: The Mediating Role of Customer Satisfaction, Customer Engagement, and Perceived Service Efficiency at Bank X Widayanti, Desca; Mahamita, Mikke; Anggraeni, Yulfita Nurul; Heriyati, Pantri
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5504

AI-based chatbot services are believed to be one of the channels that can enhance customer loyalty in the banking sector. This research aims to investigate the impact of implementing AI-based customer service chatbots at State-Owned Bank X on customer loyalty, with customer satisfaction, engagement, and perceived efficiency acting as mediating variables. This study applies a quantitative cross-sectional method by collecting both descriptive and empirical data through surveys, in which questionnaires were distributed to respondents. The research population consists of customers of State-Owned Bank X, totaling 154 million. The sample was selected using a purposive sampling technique, targeting existing customers who use the AI-based chatbot service, resulting in 430 valid responses collected between October and November 2024. The data collected were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method. This study is expected to demonstrate that customer satisfaction, customer engagement, and perceived efficiency function as mediators in the relationship between chatbot usage and customer loyalty. The mediating roles of customer satisfaction, engagement, and perceived efficiency are anticipated to significantly contribute to improving customer loyalty through the use of AI-based chatbots. Therefore, it is essential for the company to strategically integrate and manage AI-based chatbot services, along with customer satisfaction, engagement, and perceived efficiency variables, in every chatbot implementation to achieve the goal of enhancing customer loyalty.

Optimization of Post-Harvest Preservation of Shallots (Allium ascalonicum L.) through Drying Using Food Dehydrator Technology Sarjono, Arianto Passalli; Indriastuti, Alfiah; Perdiana, Deni Nugraha
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5507

Shallots (Allium ascalonicum L.) are a horticultural commodity that is highly susceptible to post-harvest damage due to their high moisture content. One effective method to extend the shelf life of shallots is through drying. This study aims to optimize the drying process of shallots using a food dehydrator at various drying temperatures (40°C, 50°C, and 60°C). The optimization was conducted by evaluating parameters such as moisture content, color, texture, flavonoid content, total phenolic content, and antioxidant activity. In addition, drying characteristics and drying rates, thin-layer drying models, rehydration ratios, and color changes were also analyzed to determine the optimal temperature for the dehydration process. The research methodology involved the following steps: (1) Preparation of materials and equipment, (2) Drying of shallots at 40°C, 50°C, and 60°C and analysis of moisture content, color, texture, flavonoid content, total phenolic content, and antioxidant activity, and (3) Statistical analysis of the data to determine the optimal drying temperature for maintaining shallot quality. The results of this study are expected to provide recommendations for effective drying parameters to maintain post-harvest shallot quality and to improve storage and distribution efficiency.

The Role of Road Users’ Discipline in Mediating The Equipment Function and Gatekeeper Competence on Level Crossing Safety in 2025 (Case Study: Jpl No. 46 Pondok Jati, East Jakarta) Indrawati, Dewi Suci; Setiawan, Edhie Budi; Suryobuwono, Abdulllah Ade; Abidin, Zaenal; Saputro, Soemino Eko
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5512

Level crossing safety has become a critical issue in urban transportation systems, as these points serve as direct intersections between railway lines and road users. Amidst the high volume of daily mobility, level crossings not only contribute to traffic congestion but also pose a high risk of fatal accidents, especially when not supported by effective safety systems and disciplined user behavior. A clear example of this issue can be seen at the Direct Level Crossing (JPL) No. 46 Pondok Jati in East Jakarta, which is characterized by high traffic density, limited space, and frequent violations by road users. This study aims to analyze the mediating role of road user discipline in the relationship between the functionality of safety equipment and the competence of crossing guards on level crossing safety in 2025. A quantitative approach was used with Structural Equation Modeling based on Partial Least Squares (SEM-PLS) and 333 respondents. The analysis tested both direct and indirect relationships among the variables. The results show that the competence of crossing guards significantly influences both safety and user discipline. Discipline also plays a significant role in improving safety. Conversely, the functionality of safety equipment did not show a significant direct influence on discipline. Discipline was found to mediate the relationship between guard competence and safety, but not between equipment functionality and safety.

An Analysis of Service Quality Dimension in Relation To Patient Satisffaction and Loyalty in The Emergency Department of Ciputra Hospital Surabaya Octavia Djoenaydy, Helen; Utami, Christina Whidya
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5518

Service quality is a crucial aspect in determining patient satisfaction and loyalty, particularly in the Emergency Department (ED), which serves as the frontline of a hospital. This study aims to evaluate the influence of the five service quality dimensions—tangibles, reliability, responsiveness, assurance, and empathy—on patient satisfaction and loyalty in the Emergency Department of Ciputra Hospital Surabaya. This study has a sample size of 84 respondents. The method in this research is quantitative, with analysis using Partial Least Square - Structural Equation Model (PLS-SEM). Data collection in this study used a research instrument in the form of a Google Form. This study shows that service quality has a positive and significant effect on loyalty in the emergency room of Ciputra Surabaya Hospital. Service quality has a positive and significant effect on satisfaction in the emergency room of Ciputra Surabaya Hospital. Satisfaction has a positive and significant effect on loyalty in the emergency room of Ciputra Surabaya Hospital. Service quality also has a positive and significant effect on loyalty in the emergency room of Ciputra Surabaya Hospital through satisfaction as a mediating variable.

Developing A Mindfulness Module Using A Pocketbook to Improve Digital Self-Control in Students Khoirunnisa, Firdaus; Eva, Nur; Muntaz, Khansa Salsabila
Dinasti International Journal of Education Management And Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5521

This study aims to develop a pocketbook-based mindfulness module as an intervention to improve digital self-control among university students. The research employed a Research and Development (R&D) design, utilizing the ADDIE framework (Analysis, Design, Development, Implementation, Evaluation). The development process included needs analysis, material design, instructional preparation, and validation by media and content experts. Validation results indicated that the module was feasible and rated from good to very good in terms of content, presentation, and appearance. The implementation of the module demonstrated improvements in students’ ability to manage digital use more consciously, purposefully, and adaptively. These findings highlight that the pocketbook-based mindfulness module is a relevant, practical, and effective intervention to support students in addressing the challenges of technology use in the digital era.

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Contact Name
Ebit Bimas Saputra

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+6282287504359

Journal Mail Official
dinasti.info@gmail.com

Editorial Address
Case Amira Prive Jl. H. Risin No. 64D Pondok Jagung Timur, Serpong Utara, Tangerang Selatan

Location
Kota tangerang selatan,

Banten

INDONESIA