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Dinasti International Journal of Education Management and Social Science

DIJEMSS
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Published by Dinasti Publisher

ISSN : 26866358 EISSN : 26866331 DOI : https://doi.org/10.31933/dijemss

Core Subject : Education,

Education

Dinasti International Journal of Education Management and Social Science (DIJEMSS) is the scientific journal of educational and social science research published since 2019 by Dinasti Publisher. Dinasti International Journal of Education Management and Social Science (DIJEMSS) articles which contribute to the understanding, theoretical development, theoretical concept and implementation of theories of education al any levels. This Journal publishes Original Research Articles, Review, Short Communications, Essays and Case Studies within the whole field of Education and Social Science their related and applied fields.

Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)

Articles 1,335 Documents

114 115 116 117 118

The Impact of AI-Based Chatbot Customer Service on Customer Loyalty: The Mediating Role of Customer Satisfaction, Customer Engagement, and Perceived Service Efficiency at Bank X Widayanti, Desca; Mahamita, Mikke; Anggraeni, Yulfita Nurul; Heriyati, Pantri
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5504

AI-based chatbot services are believed to be one of the channels that can enhance customer loyalty in the banking sector. This research aims to investigate the impact of implementing AI-based customer service chatbots at State-Owned Bank X on customer loyalty, with customer satisfaction, engagement, and perceived efficiency acting as mediating variables. This study applies a quantitative cross-sectional method by collecting both descriptive and empirical data through surveys, in which questionnaires were distributed to respondents. The research population consists of customers of State-Owned Bank X, totaling 154 million. The sample was selected using a purposive sampling technique, targeting existing customers who use the AI-based chatbot service, resulting in 430 valid responses collected between October and November 2024. The data collected were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method. This study is expected to demonstrate that customer satisfaction, customer engagement, and perceived efficiency function as mediators in the relationship between chatbot usage and customer loyalty. The mediating roles of customer satisfaction, engagement, and perceived efficiency are anticipated to significantly contribute to improving customer loyalty through the use of AI-based chatbots. Therefore, it is essential for the company to strategically integrate and manage AI-based chatbot services, along with customer satisfaction, engagement, and perceived efficiency variables, in every chatbot implementation to achieve the goal of enhancing customer loyalty.

The Impact of Work Facilities and Motivation Through Discipline on Employee Performance at the Community and Village Empowerment Service, West Tanjung Jabung Regency Ali, Sofyan; Zahari, M.; Hapsara, Osrita
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5505

This study aims to analyze the influence of work facilities and motivation through discipline on employee performance at the Community and Village Empowerment Office of West Tanjung Jabung Regency. The problems raised in this study are the still limited work facilities, varying employee motivation due to the uneven distribution of Additional Employee Income (TPP), and employee discipline that is not fully optimal, thus impacting uneven performance achievements. This study uses a quantitative approach with a survey method. Data were collected by distributing questionnaires to 51 respondents who are employees at the Community and Village Empowerment Service of West Tanjung Jabung Regency. Data analysis was carried out using validity, reliability, regression, and path analysis tests to examine the direct and indirect effects between variables. The results of the study indicate that (1) work facilities have a positive effect on employee discipline and performance; (2) motivation has a positive effect on employee discipline and performance, (3) work discipline has a positive effect on employee performance, and (4) work facilities and motivation have an indirect effect on employee performance through discipline. Thus, improving adequate work facilities, providing fair motivation, and consistently enforcing discipline will have a significant impact on improving employee performance.

Optimization of Post-Harvest Preservation of Shallots (Allium ascalonicum L.) through Drying Using Food Dehydrator Technology Sarjono, Arianto Passalli; Indriastuti, Alfiah; Perdiana, Deni Nugraha
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5507

Shallots (Allium ascalonicum L.) are a horticultural commodity that is highly susceptible to post-harvest damage due to their high moisture content. One effective method to extend the shelf life of shallots is through drying. This study aims to optimize the drying process of shallots using a food dehydrator at various drying temperatures (40°C, 50°C, and 60°C). The optimization was conducted by evaluating parameters such as moisture content, color, texture, flavonoid content, total phenolic content, and antioxidant activity. In addition, drying characteristics and drying rates, thin-layer drying models, rehydration ratios, and color changes were also analyzed to determine the optimal temperature for the dehydration process. The research methodology involved the following steps: (1) Preparation of materials and equipment, (2) Drying of shallots at 40°C, 50°C, and 60°C and analysis of moisture content, color, texture, flavonoid content, total phenolic content, and antioxidant activity, and (3) Statistical analysis of the data to determine the optimal drying temperature for maintaining shallot quality. The results of this study are expected to provide recommendations for effective drying parameters to maintain post-harvest shallot quality and to improve storage and distribution efficiency.

The Role of Road Users’ Discipline in Mediating The Equipment Function and Gatekeeper Competence on Level Crossing Safety in 2025 (Case Study: Jpl No. 46 Pondok Jati, East Jakarta) Indrawati, Dewi Suci; Setiawan, Edhie Budi; Suryobuwono, Abdulllah Ade; Abidin, Zaenal; Saputro, Soemino Eko
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5512

Level crossing safety has become a critical issue in urban transportation systems, as these points serve as direct intersections between railway lines and road users. Amidst the high volume of daily mobility, level crossings not only contribute to traffic congestion but also pose a high risk of fatal accidents, especially when not supported by effective safety systems and disciplined user behavior. A clear example of this issue can be seen at the Direct Level Crossing (JPL) No. 46 Pondok Jati in East Jakarta, which is characterized by high traffic density, limited space, and frequent violations by road users. This study aims to analyze the mediating role of road user discipline in the relationship between the functionality of safety equipment and the competence of crossing guards on level crossing safety in 2025. A quantitative approach was used with Structural Equation Modeling based on Partial Least Squares (SEM-PLS) and 333 respondents. The analysis tested both direct and indirect relationships among the variables. The results show that the competence of crossing guards significantly influences both safety and user discipline. Discipline also plays a significant role in improving safety. Conversely, the functionality of safety equipment did not show a significant direct influence on discipline. Discipline was found to mediate the relationship between guard competence and safety, but not between equipment functionality and safety.

An Analysis of Service Quality Dimension in Relation To Patient Satisffaction and Loyalty in The Emergency Department of Ciputra Hospital Surabaya Octavia Djoenaydy, Helen; Utami, Christina Whidya
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5518

Service quality is a crucial aspect in determining patient satisfaction and loyalty, particularly in the Emergency Department (ED), which serves as the frontline of a hospital. This study aims to evaluate the influence of the five service quality dimensions—tangibles, reliability, responsiveness, assurance, and empathy—on patient satisfaction and loyalty in the Emergency Department of Ciputra Hospital Surabaya. This study has a sample size of 84 respondents. The method in this research is quantitative, with analysis using Partial Least Square - Structural Equation Model (PLS-SEM). Data collection in this study used a research instrument in the form of a Google Form. This study shows that service quality has a positive and significant effect on loyalty in the emergency room of Ciputra Surabaya Hospital. Service quality has a positive and significant effect on satisfaction in the emergency room of Ciputra Surabaya Hospital. Satisfaction has a positive and significant effect on loyalty in the emergency room of Ciputra Surabaya Hospital. Service quality also has a positive and significant effect on loyalty in the emergency room of Ciputra Surabaya Hospital through satisfaction as a mediating variable.

Developing A Mindfulness Module Using A Pocketbook to Improve Digital Self-Control in Students Khoirunnisa, Firdaus; Eva, Nur; Muntaz, Khansa Salsabila
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5521

This study aims to develop a pocketbook-based mindfulness module as an intervention to improve digital self-control among university students. The research employed a Research and Development (R&D) design, utilizing the ADDIE framework (Analysis, Design, Development, Implementation, Evaluation). The development process included needs analysis, material design, instructional preparation, and validation by media and content experts. Validation results indicated that the module was feasible and rated from good to very good in terms of content, presentation, and appearance. The implementation of the module demonstrated improvements in students’ ability to manage digital use more consciously, purposefully, and adaptively. These findings highlight that the pocketbook-based mindfulness module is a relevant, practical, and effective intervention to support students in addressing the challenges of technology use in the digital era.

Determinants of Skin Purchase Decisions in PUBG Mobile: Moderated by Perceived Value among Generation Z Mulyawan, I Putu Agoes Hendriki; Martini, Ida Ayu Oka
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5535

This study aims to analyze the determinants of purchase decisions for PUBG Mobile skins among Generation Z, focusing on the roles of user experience, scarcity, and gamification, with perceived value as a moderating variable. Using a quantitative approach, data were collected from 220 respondents through an online survey and analyzed with SmartPLS 4.0. The results demonstrate that user experience, scarcity, and gamification each have a positive and significant effect on purchase decisions. Specifically, higher user experience, increased scarcity of skins, and stronger gamification features significantly encourage players to make purchasing decisions. In addition, the findings reveal that perceived value successfully moderates the relationships between user experience, scarcity, and gamification with purchase decisions. When players perceive greater value in the skins offered, the influence of these three variables on purchase decisions is further strengthened. This highlights that perceived value not only acts as an independent factor but also enhances the impact of other determinants in shaping consumer behavior. Overall, the study contributes to the understanding of digital consumer behavior, especially within the mobile gaming industry. The implications suggest that developers and marketers should emphasize optimizing user experience, designing scarcity strategies, and implementing engaging gamification features while enhancing the perceived value to maximize in-game purchases.

Implementation of Automation and System Integration in The Weighing Process and Documentation of Coal Shipments Using The FOBMV Method At PT XYZ Arli, Faris Zharfan; Mulyono, Nur Budi
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5540

This research investigates operational challenges in the mining industry, specifically the weighing and documentation of coal shipments at PT XYZ. The process previously relied on manual data entry across three separate systems, resulting in recurring problems of data inaccuracy, process inefficiency, and excessive workload that disrupted operations and delayed managerial decision-making. The study aims to analyze the root causes of these issues, design a practical solution, and evaluate its impact. A mixed-method approach was applied, combining interviews, field observations, and quantitative measures such as error rates, process cycle efficiency, and Full-Time Equivalent calculations. The proposed solution, designed through a user-centered design framework, introduced automation via RFID-based dump truck identification, automatic generation of delivery documents, and integration of weighbridge data across internal and external applications. Implementation reduced errors by 86%, improved efficiency more than fourfold, and decreased workload by 80%, allowing a single operator to manage the process effectively. The findings confirm that automation and system integration significantly improve the accuracy, efficiency, and reliability of coal shipment documentation, demonstrating how digital interventions can enhance both operational performance and strategic decision-making in mining logistics.

Quality of Health Services in The Intra-Hospital Patient Transfer Process Aulia, Zalsa; Suyatno, Suyatno
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5549

This study aims to analyse the quality of health services in the intra-hospital patient transfer process at RSUD Limpung based on the theory of Zeithaml, Parasuraman, and Berry (tangibles, reliability, responsiveness, assurance, empathy). The background of the study was based on the obstacles in the delay of operation registration, limited human resources in the Central Surgical Installation, and poor communication between units in the process of intra-hospital patient transfer. The method used was descriptive qualitative with purposive sampling technique, involving the doctor in charge, emergency room nurse, head of the room, administrative officer, and family of BPJS PBI and non-PBI patients. Data were collected through observation, in-depth interviews, and documentation, then analysed through reduction, presentation, and conclusion drawing. The results showed that patient transfer services at RSUD Limpung were considered good in the aspects of responsiveness, assurance, and empathy, but there were still obstacles in tangibles and reliability, with the novelty of this research lies in the focus of the study of the intra-hospital patient transfer process, especially BPJS patients (PBI and non-PBI), which is still rarely studied. So it is necessary to strengthen coordination between units to ensure more efficient and effective service quality

The Influence of Work Environment, Occupational Safety and Health Training, Work Experience, and Education Level on Work Accidents through Unsafe Actions in Turn Around Activities at RU IV Cilacap Siagian, Arjon; Erislan, Erislan; Sugiarto, Sugiarto
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5550

Turn Around activities in the oil and gas industry involve the mobilization of thousands of temporary contract workers with non-technical backgrounds who face extreme and risky working environments, creating a high potential for work accidents that threaten lives and the operational sustainability of strategic national refineries. This study aims to analyze the influence of the work environment, occupational safety and health (OSH) training, work experience, and education level on work accidents, considering the mediating role of unsafe actions as manifestations of risky behavior that directly trigger incidents. An explanatory quantitative approach was applied through Structural Equation Modeling-Partial Least Squares, involving 242 Turn Around worker respondents to test a complex structural model. The results reveal significant findings where unsafe actions are proven to be the dominant predictor of workplace accidents, while work experience actually increases the risk of accidents both directly and through the mediation of unsafe actions due to the phenomena of overconfidence and complacency. OSH training and education levels, which should be protective, significantly increased unsafe actions because they created an illusion of competence without real practical skills, while the work environment had a direct effect on accidents but not through behavioral mediation. The academic contribution of the research lies in the empirical validation that in the ultra-complex petrochemical industry system, the Normal Accident Theory and Swiss Cheese Model are more relevant than the classic individual approach, while the practical contribution is the recommendation for a fundamental transformation of the safety management system from a quantitative-formalistic approach to the quality of interventions that are contextual to the actual operational complexity. The study concludes that workplace accidents in the context of Turn Around are the result of systemic interactions between organizational failures in providing relevant training, the mismatch between worker competencies and task demands, and the normalization of risky behavior reinforced by overconfidence from pseudo-experience and inapplicable education.

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Editorial Address Case Amira Prive Jl. H. Risin No. 64D Pondok Jagung Timur, Serpong Utara, Tangerang Selatan

Location Kota tangerang selatan, Banten INDONESIA

Abstract

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Contact Name
Ebit Bimas Saputra

Contact Email
-

Phone
+6282287504359

Journal Mail Official
dinasti.info@gmail.com

Editorial Address
Case Amira Prive Jl. H. Risin No. 64D Pondok Jagung Timur, Serpong Utara, Tangerang Selatan

Location
Kota tangerang selatan,

Banten

INDONESIA