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Susiana Nugraha
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INDONESIA
Jurnal Untuk Masyarakat Sehat (JUKMAS)
Published by Universitas Respati Indonesia
ISSN : 27158748     EISSN : 27157687     DOI : -
Core Subject : Health,
Health Professions Nursing Public Health
JUKMAS: Journal of Public Health is a scientific journal that presents research results, case reports, scientific papers or critical analytic studies in the field of health and articles in the form of reviews. The Focus and Scope of the Journal, covers: Health Policy and Management, Nutrition, Care, Environmental Health, Epidemiology, Reproductive Health, Health Promotion and Occupational Safety and Health. JUKMAS: Public Health Journal published twice a year, April and October. JUKMAS: Journal of Public Health receives original research articles and article reviews about original literature that have not been published in other media or other scientific journals.
Arjuna Subject : Kedokteran - Kesehatan Masyarakat, Kesehatan Lingkungan dan Pekerjaan
Articles 171 Documents
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Hubungan Mutu Pelayanan dengan Kepuasan Pasien Rawat Inap di Rumah Sakit Mandaya Karawang Tahun 2025 Suntini, Nine; Kridawati, Atik; Aprillia, Yuna Trisuci
Jurnal Untuk Masyarakat Sehat (JUKMAS) Vol 9, No 2 (2025): Jurnal Untuk Masyarakat Sehat (JUKMAS)
Publisher : LPPM Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/jukmas.v9i2.6911

Abstract

Patient satisfaction depends on the quality of service provided. Service encompasses all efforts made by healthcare personnel to meet patient needs. A service is considered good if it meets patient expectations and is perceived as satisfactory rather than disappointing. Patient satisfaction is experienced from the moment of arrival until discharge from the hospital. This study aims to examine the relationship between service quality and inpatient satisfaction at Mandaya Hospital Karawang in 2025, as well as the influencing factors. This research is a quantitative study with a cross-sectional approach, analyzed using univariate, bivariate, and multivariate methods through ordinal logistic regression with 97 patient. The results show that the majority of inpatients (64.9%) felt satisfied with the inpatient services, while 35.1% were not satisfied. Bivariate analysis revealed a significant relationship between patient satisfaction and several services: registration, emergency department, room facilities, nursing, physician, pharmacy, nutrition, and security services. Multivariate analysis identified that the most dominant variables associated with patient satisfaction were registration service, emergency department service, and nutrition service. The odds ratio (OR) for nutrition service was 1154.820, indicating that good nutrition service increases the likelihood of inpatient satisfaction by approximately 1154 times. The Nagelkerke R Square value was 0.929, suggesting that the independent variables explain 92.9% of the variation in the dependent variable, leaving 7.1% explained by other factors.

Page 18 of 18 | Total Record : 171

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