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Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)
Published by Institut Transportasi dan Logistik Trisakti
ISSN : 2355472X     EISSN : 24423149     DOI : http://dx.doi.org/10.25292/j.mtl.v7i2.355
Core Subject : Economy, Science, Education,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other
The Journal of Transportation and Logistics Management is published by Trisakti Institute of Transportation and Logictics as a scientific responsibility and the embodiment of “Tri Dharma” of higher education. This journal publishes scientific articles in transportation management and logistics. The journal is issued 3 (three) times a year by ITL Trisakti Research Center and Community Service (P3M). The scope of the article includes: Transport Management Multimodal Transport Management Logistics Management Supply Chain Management Transport and Tourism Management Transport and Environmental The research is viewed through macro or micro transportation management perspectives from various aspects, such as: operational, production, human resources, marketing, consumer services, finance, and strategic management.
Arjuna Subject : Umum - Umum
Articles 319 Documents
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Innovation Strategy and Customer Loyalty for Indonesian Freight Forwarding Company Fauzia, Elfa; Pahala, Yosi; Thamrin, Muhammad; Abidin, Zaenal; Perwitasari, Erni Pratiwi
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 12, No 2 (2025): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i2.1395

Abstract

One of the problems in logistics companies in Indonesia is the fact that some companies have not implemented Innovation strategies properly in the Pre-Booking and Forecast Expectancy Container systems in shipping companies so that it is quite difficult for customers to get Delivery Orders for the export shipping process. The company creates ways to maintain customer loyalty by implementing innovation strategies and service quality in the company's operational performance. The aim of this research is to determine and analyze the influence of innovation strategies and service quality on operational performance on customer loyalty. This qualitative research uses path analysis. The sample taken was 30 respondents with the criteria of Freight Forwarding company customers who had worked at their company for at least one year in the position of Logistics staff. Based on the data analysis carried out, it was concluded that the innovation strategy variable had no individual or partial influence on employee performance. The service quality variable does not have an individual or partial influence on employee performance. Employee performance variables do not have an individual or partial influence on customer loyalty. However, innovation strategy, service quality and operational performance together or simultaneously have a positive effect on customer loyalty.
Human Resources Certification and Ship Safety Competency in Lake Toba Maemunah, Siti; Aji, Adnan Bayu; Setiawan, Edhie Budi; Yuliantini, Yuliantini; Tatiana, Yana
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 12, No 2 (2025): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i2.1530

Abstract

The aim of this research is to examine the effect of ship certification on ship safety mediated by human resource competency and ship stability. The research population was 135 crew members operating in Lake Toba port. The collection technique used non-probability sampling with purposive sampling. The sample in this study was 100 ship crew members. Data collection techniques included field research with questionnaires. The data analysis technique used Partial Least Squares of Structural Equation Modeling. The research results show that the certification process directly has a positive and significant effect on ship safety. The certification variable, mediated by ship stability, has a positive and significant effect on ship safety. However, when certification is mediated by human resources competency, it has no positive and insignificant effect. Further research is recommended related to standardization of port services to improve logistics’ performance.
Peningkatan Infrastruktur Transportasi dalam Mendukung Kawasan Strategis Pariwisata Nasional Pulau Rupat Rafli, Mohammad; Yulianty, Meisye
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 12, No 2 (2025): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i2.1703

Abstract

Transportation is a very important component in supporting the development of tourism areas, especially in providing accessibility. Rupat Island, Bengkalis Regency has been designated as a National Tourism Strategic Area based on Government Regulation Number 50 of 2011 concerning the National Tourism Development Master Plan for 2020 – 2025. In reality, Rupat Island is not yet supported by adequate modes of transportation and does not have good connectivity. This research aims to describe the transportation conditions of Rupat Island and the expected infrastructure needs so that it can increase the economic growth of the Rupat Island area. The analysis was carried out using a qualitative descriptive method approach resulting from primary and secondary data processing. Data collection was carried out through field observations, interviews and literature review. The research results show that Rupat Island requires optimal efforts to improve transportation, namely improving crossing transportation modes, improving port facilities and infrastructure, and improving access roads. Providing transportation modes for Rupat Island requires transportation policy steps in the form of building a new pier, replacing ferries, renovating the terminal building and its facilities to ensure the reliability and durability of the terminal and be able to handle potential future traffic. Apart from that, it is necessary to improve the access road from the port to the North Rupat tourist area which is a tourist destination.
The Facilities and Infrastructure Readiness of Indonesian Shipping Company Sholihah, Sita Aniisah; Afriliani, Desri; Bijaksana, Gena; Abdurachman, Edi; Ricardianto, Prasadja; Ferdiansyah, Anton
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 12, No 2 (2025): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i2.1381

Abstract

A shipping company was assigned to deliver heavy cargo owned by electric steam power plant, PLTU SUMSEL-8. The company should prepare the necessary facilities and infrastructure to ensure a smooth delivery. The research purpose is to analyze the impact of facility and infrastructure readiness on the smooth transport of heavy cargo mediated by the supervision of the shipping company. The study used a Quantitative method with data collected through Likert-scale questionnaire distributed to a sample of 30 operational employees directly involved in the task. The data analysis was conducted using Path Analysis. The result shows a positive and significant influence of facility and infrastructure readiness on the supervision provided by the company. However, there is a less significant direct influence of the facilities and infrastructure readiness of the heavy cargo smooth transportation that could be interpreted as the possibility of other factors determine the smooth transportation apart from the facilities and infrastructure readiness.
Business Strategy to Achieve the Target Time of Laytime Allowed for Coal Commodities Subastian, Djamal; Anindya, Badzlina; Najoan, Denny J.; Farisyi, Sofwan; Ichwan, Gema Akbar
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 12, No 2 (2025): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i2.1787

Abstract

For the logistics process, the company needs to pay attention to the loadings process to achieve the laytime that has already been agreed between the parties. In the logistics process, the company often gets the problem which is not an accordance mismatch between the plan and actual in the process of coal loading. As a result, the company must pay demurrage due to the laytime used for the loading process over the laytime allowed. This research aims to determine a business strategy to achieve the target laytime of the coal loadings. This author used SWOT analysis for this research by analyzing external factors and internal factors. The author uses descriptive qualitative analysis as a data analysis method. The result of this strategy formulation is backward integration. The author used matrix IFE EFE and matrix SWOT as tools for making strategies.  The implementation is the company needs to acquire a jetty around the coal mine by using the profit from increasing profit so that the coal in the stockpile can accommodate large amounts of the coal and can be distributed quickly.
Dwelling Time Berpengaruh Terhadap Daya Saing pada Teminal Peti Kemas Internasional di Tanjung Priok Silaen, Yuli; Siahaan, Langas Denny; Arofat, Osman; Kusmayadi, Dimas Rizki; Yulihapsari, Ika Utami
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 12, No 2 (2025): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i2.1565

Abstract

The long time required from the time the container is unloaded from the ship arrives with the import customs notification causing loading and unloading activities to be slow at the container terminal at the Jakarta International Container Terminal, Tanjung Priok Port. Another problem is that because goods take a long time to settle, increasing operational costs and the large amount of time needed to wait will be used by competitors as a means of competitivenes. The aim of this research is to determine the direct and indirect influence of service time and Dwelling Time on competitiveness which is mediated by service quality at container terminals. Structural Equation Model - Lisrel is used to determine service quality and competitiveness with simulation scenarios for improvements in loading and unloading quality. This research used a sample of 185 loading and unloading workers from Jakarta International Container Terminal, Tanjung Priok Port. The findings of this research directly and indirectly show that Dwelling Time and service time greatly influence competitiveness through service quality at the container terminal at the Jakarta International Container Terminal, Tanjung Priok Port. The key findings of this research, the existence of Dweling time causes the stockpiling of goods and handling of loading and unloading containers and the use of digitalization tools is required to minimize terminal operational costs and waiting times so that it will increase competitiveness.
Dampak Kecelakaan Bus Wisata: Perspektif Perizinan dan Kelayakan untuk Keselamatan Transportasi Ilham, Ilham
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 12, No 2 (2025): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i2.1719

Abstract

This study examines the impact of tourism bus accidents from the perspective of vehicle licensing and the feasibility of improving the safety and sustainability of public transportation. The findings show that the current licensing and surveillance system is still ineffective, with many tourist buses operating without valid permits and not undergoing periodic inspections. These indicate the need for regulatory framework reforms, including implementing stricter licensing standards and increased frequency of vehicle inspections. The study emphasizes the importance of collaboration between regulators and tourism stakeholders and the need for public awareness campaigns to improve regulatory compliance by strengthening the supervision mechanism and ensuring the roadworthiness of vehicles. These efforts reduce the risk of accidents and improve overall passenger safety.
Penilaian Kinerja Pelayanan pada Pengembangan Pelabuhan Penyeberangan Kartini Ahyar, Izzudin; Soetjipto, Jojok Widodo; Alfiah, Rindang
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 12, No 2 (2025): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i2.1647

Abstract

This study aims to determine the development of Kartini Ferry Port based on service performance assessment. Service performance assessment was analyzed using two methods, namely identification of existing port suitability based on surveys, and Customer Satisfaction Index analysis through distributing questionnaires to respondents. Furthermore, development at Kartini Port uses the gap results from previous Customer Satisfaction Index analysis. Research variables are sourced from Minister of Transportation Regulation Number 39 of 2015 with 21 indicators to be analyzed. The research results show suitability identification at the existing Kartini Port received a score of 44 (less suitable) and the results from Customer Satisfaction Index analysis also received a value of 62.23% (quite satisfied). This shows the service performance at the Kartini Ferry Port is still not fully maximized. Results from the gap calculation show that there are 10 service indicators with a value smaller than minus one (< -1). This indicates that indicators need to be developed and improved in the future. The existing development of Kartini Ferry Port needs to be done is adding facilities that are not yet available, readjusting some facilities that have not been maximized, and adding some information that is still incomplete.
Kualitas Pelayanan Jasa dan Kepuasan Keagenan Kapal di Pelabuhan Benete Bay Ari Barata, Fausta; Harry Velasko, Ignasius; Sonny, Imam; Fachrial, Peppy; Ferdiansyah, Anton
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 12, No 2 (2025): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i2.1720

Abstract

The main problem in this research is that information regarding the loading and unloading process is not conveyed in detail to service users by the ship agency company and also the lack of relationship building between service users and the ship agency company will have an impact on customer satisfaction. The aim of the research is to find out and analyze the main attributes in the company’s service quality, and service user satisfaction as well as what strategies can be used to improve the service quality performance of the PT Bahari Eka Nusantara Company. The research method used is the Customer Satisfaction Index and the Importance Performance Analysis method with respondents namely PT customers. Bahari Eka Nusantara. The research results show that the customer satisfaction index value is 86.65% which is included in the very satisfied criteria and the service attribute that has the most influence on service user satisfaction is that the company can solve problems smoothly. Trust in customers is in line with customer expectations and if problems occur in the loading and unloading process the company always responds quickly.

Page 32 of 32 | Total Record : 319

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