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Jurnal Ekonomi
Published by SEAN INSTITUTE
ISSN : 23016280     EISSN : 27219879     DOI : https://doi.org/10.54209
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Ekonomi [p. ISSN 2301-6280, e. ISSN 2721-9879] is a peer-reviewed journal published Half times a year (June, and December) by SEAN Institute. Jurnal Ekonomi is intended to be the journal for publishing articles reporting the results of economics research. Jurnal Ekonomi invites manuscripts in the various topics include, but not limited to, functional areas of Accountancy, Business management, Capital market, Economic History, Applied Economics, Business and Finance, Environmental Economics and Ecology, Islamic economics, Health Economics, Fiscal Economy Monetary Economics, Political Economy, Economic management, Operational management, Human Resource Management, Financial management, Marketing Management
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 2,386 Documents
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Driving Excellence In Customer Experience: A Comparative Study Of Quality Management Tactics In Public Enterprise, Government Bodies, and The Hospitality Industry Jaya, Arman; Ramadhani, Hanif Fariz; Istikarani , Miranda; Prabowo , Yogi Muhammad Pandu; Charles, Ricardo; Fitri, Aisyah Farah Yasira
Jurnal Ekonomi Vol. 13 No. 01 (2024): Jurnal Ekonomi, Edition January - March 2024
Publisher : SEAN Institute

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Abstract

This research delves into the quality management approaches within a state-owned enterprise, a government organization, and the hospitality industry to discern their influence on customer satisfaction. Utilizing a descriptive-qualitative method, the study garners data through meticulous field observation, informant interviews, and extensive documentation. The findings reveal that each company has adopted and tailored quality management practices to suit their operations, leading to enhanced customer satisfaction. Despite this progress, the research identifies significant challenges, notably in human resource competence, which could impede customer satisfaction. Each entity, however, has devised strategic solutions to these challenges, fostering the advancement of their quality management systems. The study contributes to the discourse on quality management, offering stakeholders a lens to augment their strategies. It recognizes the limitations posed by the scope of data collection and calls for future research to delve deeper, ensuring a more comprehensive understanding of the practices and their outcomes.
Understanding financial literacy factors among Gen Z in Palembang city Leriva, Ratu Tenny; Helmi, Sulaiman; Isnawijayani, Isnawijayani; Trisninawati, Trisninawati
Jurnal Ekonomi Vol. 13 No. 01 (2024): Jurnal Ekonomi, Edition January - March 2024
Publisher : SEAN Institute

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Abstract

This study aims to analyze the factors influencing financial literacy among Generation Z in Palembang. The research methodology employed is quantitative, assessing the strength of the relationship between dependent and independent variables within the population. A sample of 120 respondents was selected, and data were analyzed using Smart PLS 3.0 software. The analysis reveals that financial behavior and financial attitudes significantly influence financial literacy, whereas financial knowledge does not exhibit a significant influence. The overall regression model demonstrates that financial behavior, financial knowledge, and financial attitude collectively contribute significantly to explaining variations in financial literacy. However, the study is constrained by limitations in sample coverage and data collection methods. Nevertheless, the results of the simultaneous test indicate that the overall regression model is significant in elucidating the relationship between the variables under study and financial literacy. The implication of this research underscores the necessity for enhancing financial behavior and attitudes to bolster financial literacy among Generation Z in Palembang.
An analysis of the Bango Soy Sauce Brand's Reputation and Performance Saksono, Alvino Saka; Yuliana, Lingga
Jurnal Ekonomi Vol. 13 No. 01 (2024): Jurnal Ekonomi, Edition January - March 2024
Publisher : SEAN Institute

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Abstract

The focus of this study is to explore how brand reputation affects brand performance using the Bango soy sauce brand as a case study. Methods of quantitative description are implemented in this study. The present study applied purposive sampling, whereby participants were selected based on their comprehension of and experience with Bango Soy Sauce products, with a buying window of July 2023 to March 2024. In all, one hundred respondents took part in this study. Version 3.3.9 of the Smart PLS analysis program is used to process partial least squares, which have been used in data analysis in research. Respondents were provided with a Google Form questionnaire with a scale from 1 to 4 that included the options for strongly disagree, disagree, agree, and highly agree. Despite the notable exception of the first section, every section of the study questionnaire is a closed statement form. It is clear from the research findings and the discussion above that brand performance is influenced by reputation. The performance of a company's brand is positively correlated with its reputation. The research's management consequence is that Indonesian society typically bases its purchasing decisions on the law of demand. When a product is priced highly, buyers are more likely to purchase it from a different brand. In order for its enthusiasts to continue enjoying Bango Soy Sauce, the brand must therefore pay attention to the stability of selling prices.
Good Corporate Governance Moderate Environmental Performance And Disclosure Corporate Social Responsibility On Economic Performance Lindawati, Lindawati; Holiawati, Holiawati; Rosini, Iin
Jurnal Ekonomi Vol. 13 No. 01 (2024): Jurnal Ekonomi, Edition January - March 2024
Publisher : SEAN Institute

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Abstract

This research aims to test and analyze good corporate governance moderating environmental performance and Corporate Social Responsibility disclosure on economic performance in Kompas 100 indexed companies listed on the Indonesia Stock Exchange from 2019 to 2022. This type of research is associative quantitative research using secondary data. The data analysis method used is a panel data regression test using Microsoft Excel and Eviews 10 applications. The population in this study is all Kompas 100 indexed companies listed on the Indonesia Stock Exchange from 2018 to 2022. The data collection technique in this research is purposive. Sampling with results from 100 research populations resulted in 21 research samples being processed in this research. The research results show that environmental performance and disclosure of Corporate Social Responsibility influence economic performance. The following result is that environmental performance does not affect economic performance, whereas Corporate Social Responsibility disclosure affects economic performance. For Good Corporate Governance, it can strengthen the relationship between environmental performance and economic performance. In contrast, the results show that Good Corporate Governance does not moderate the relationship between corporate social responsibility disclosure and economic performance.
The Influence Of Work Discipline and Job Training On Employee Work Productivity At The Petukangan Utara District Office Erica, Denny; Hoiriah, Hoiriah; Fauziah, Sifa; Mulyadi, Mulyadi; Susila, Mochamad Nandi
Jurnal Ekonomi Vol. 13 No. 01 (2024): Jurnal Ekonomi, Edition January - March 2024
Publisher : SEAN Institute

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Abstract

Human resources play a strategic role in determining the success and achievement of company goals. In efforts to realize these objectives, the role of human resources will continue to be optimized to improve their performance for the organization's or company's sustainability. This occurs because the advancement of science and technology still requires human resources to operate, including at the Petukangan Utara Sub-District Office. This research was conducted to determine the influence of work discipline and job training on employee productivity. The analysis tool used was SPSS Statistics 25.0. In this study, 40 respondents were used as research samples, and the research sampling technique used a saturated sampling technique, with a questionnaire used as the data collection tool. This research employed a quantitative approach. The results show that work discipline and job training, both partially and simultaneously, significantly influence employee productivity. The determination test indicates that work discipline and job training influence employee productivity by 83.4%, while other unexamined variables influence the rest.
The Influence Of Price, Promotion, and Awareness On Customer Satisfaction Among Traveloka Users Darda, Ahmad; Rojikun, Ahmad
Jurnal Ekonomi Vol. 13 No. 01 (2024): Jurnal Ekonomi, Edition January - March 2024
Publisher : SEAN Institute

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Abstract

This research aims to determine the influence of price, promotion and brand awareness on customer satisfaction of Traveloka users. The research method used is a quantitative method with a descriptive design. The research was carried out by searching for primary data through questionnaires to respondents using a purposive sampling method, so the sample used was 116 respondents. The analysis used in this research used SPSS 26.0 software. The analysis technique uses multiple linear regression analysis, and hypothesis testing uses the t-test and F-test to test the regression coefficients partially and simultaneously and the coefficient of determination. The research results show a positive and significant influence of the Price variable on Customer Satisfaction, a positive and significant influence of the Promotion variable on Customer Satisfaction, and a positive and significant impact of the Brand Awareness variable on Customer Satisfaction. Likewise, price, promotion, and brand awareness significantly affect Traveloka's customer satisfaction
Improving Warehouse Operations in Cargo Companies through Agile-based Warehouse Management System Sihombing, Denny Jean Cross
Jurnal Ekonomi Vol. 13 No. 01 (2024): Jurnal Ekonomi, Edition January - March 2024
Publisher : SEAN Institute

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Abstract

This research addresses the complex problem of warehouse operations of freight forwarders, which often face challenges related to stock management, dispatch, and distribution of goods. This research proposes an Agile approach as a potential solution by looking at traditional warehouse management systems that must be more responsive to changing customer demands and dynamic market conditions. Literature analysis and case studies show that implementing an Agile-based warehouse management system can improve operational efficiency and flexibility. By applying Agile principles, companies can be more responsive to change, increase team collaboration, and improve the process of stock management, dispensing, and distribution of goods. This research provides a better understanding of the relevance of Agile principles in managing a freight forwarder's warehouse operations while highlighting the potential advantages that can be gained through implementing an Agile-based warehouse management system, as well as the challenges that need to be overcome in the process. As such, this research provides a strong foundation for recommending the use of Agile-based warehouse management systems to improve operational efficiency and effectiveness in the freight forwarding industry.
Application of Agile Approach in Transportation Management System Development to Improve Construction Company Performance Sihombing, Denny Jean Cross
Jurnal Ekonomi Vol. 13 No. 01 (2024): Jurnal Ekonomi, Edition January - March 2024
Publisher : SEAN Institute

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Abstract

This research aims to explore the application of an Agile approach in developing a transport management system to improve the performance of construction companies. Problems encountered in construction transport management, including inflexibility, non-adaptability, and lack of communication, prompt a more dynamic and responsive approach. This research method involves stages of system development, from requirements definition to testing, by applying Agile principles such as Scrum or Kanban. Through thorough testing, the system is confirmed to have met the set quality standards before being widely implemented. The results show that applying Agile approaches can provide the flexibility, adaptability, and responsiveness needed to deal with the complexities in construction transport management. The contribution of this research is that it provides valuable insights for practitioners and academics in understanding the potential of Agile approaches in improving efficiency, transparency, and risk management in construction projects, as well as offering a foundation for developing more effective transport management systems in the future.
Agile-Based CRM System Development to Improve Customer Satisfaction in Cargo Companies Sihombing, Denny Jean Cross
Jurnal Ekonomi Vol. 13 No. 01 (2024): Jurnal Ekonomi, Edition January - March 2024
Publisher : SEAN Institute

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Abstract

This research highlights the problem of increasing competition and customer expectations in the cargo industry, which demands respon-sive and innovative solutions to improve customer satisfaction. In the face of these challenges, the research used the Agile approach in de-veloping a Customer Relationship Management (CRM) system as an appropriate solution. The research method involves user requirements analysis, iterative system development, and comprehensive functional testing. The results show that implementing a CRM system based on the Agile approach can improve customer service efficiency, personal-ize customer interactions, and improve decision-making. The contribu-tion of this research lies in proposing an approach that can be applied in the context of the cargo industry to improve customer satisfaction, as well as providing practical insights for cargo companies in design-ing and implementing effective CRM systems in a competitive environ-ment.
Adoption of Agile Approach in Developing Fleet Management System for Cargo Companies Sihombing, Denny Jean Cross
Jurnal Ekonomi Vol. 13 No. 01 (2024): Jurnal Ekonomi, Edition January - March 2024
Publisher : SEAN Institute

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Abstract

This research investigates adopting Agile methodology in developing fleet management systems for cargo companies. The problem investigated is how using Agile methodology can improve the efficiency and effectiveness of Fleet Management System development and response to changes in the dynamic cargo industry. The research method involved a comprehensive literature review, interviews with cargo industry experts and Agile experts, a survey of potential users of the Fleet Management System, and functional testing and User Acceptance Test (UAT) of the developed system. The results showed that adopting the Agile methodology successfully resulted in a responsive and adaptive Fleet Management System with an intuitive user interface, good vehicle management functionality, accurate shipment tracking, and optimized system performance. This research contributes to providing a more in-depth view of the benefits and implications of using Agile methodology in Fleet Management System development for the cargo industry, as well as providing solutions that can improve operational efficiency and services for cargo companies and end users.

Page 179 of 239 | Total Record : 2386

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