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Eko Susanto
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Jurusan Adminitrasi Niaga Program Studi Usaha Perjalanan Wisata Politeknik Negeri Bandung Jl. Gegerkalong Hilir, Ciwaruga, Kec. Parongpong, Kabupaten Bandung Barat, Jawa Barat 40559
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Journal of Tourism Sustainability
Published by Politeknik Negeri Bandung
ISSN : -     EISSN : 27988333     DOI : https://doi.org/10.35313/jtos.v1i1
Core Subject : Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Social Sciences
Journal of Tourism Sustainability (JTOS) E-ISSN 2798-8333 is a double blind review journal published by Politeknik Negeri Bandung. It focuses on fostering and stimulating discourses in the tourism research among academics and professionals. JTOS welcomes articles in all areas of tourism research particularly , both applied and theoretical. JTOS publishes articles three times a year; April, August and December. JTOS only accepts and reviews the manuscripts that have not been published previously in any languages and are not being reviewed for possible publication in other journals. This journal is an open-access journal that can be one of the essential readings for academic researchers and business professionals. Articles may include but are not limited to, the fields of: Sustainable Tourism Destination Planning and Development Sustainable Event and Management Green Tourism Business The Future of Tourism Sosio-cultural Sustainability in Tourism
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 139 Documents
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A Pathway to a Better Future: Community-Based Tourism for Local Economic Growth in Sayan Village, Ubud Octaviani, Natasya; Meliana, Magsyanda; Yudhistira, Putu Gde Arie
Journal of Tourism Sustainability Vol. 3 No. 3 (2023): Volume 3 Number 3 (2023)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtospolban.v3i3.104

Abstract

Community-Based Tourism (CBT) has become increasingly popular in recent years. This is due to the increasing interest of tourists in traveling more authentically. The CBT concept seeks to create sustainable tourism that positively impacts the local economy. Sayan Tourism Village is one of the Tourism Villages that has implemented the concept. The purpose of this study is to analyze the contribution of CBT in supporting local economic growth in Sayan Tourism Village. The research method used is qualitative research with an exploratory study approach. Data were collected through literature review, observation, and interviews with the Village Government and tourism industry players in Sayan Tourism Village. The results showed that the implementation of CBT in Sayan Tourism Village has had a positive impact on the local economy.
The Influence of Electronic Word of Mouth (EWOM) Implementation on Purchasing Decisions at The Jungle Waterpark Bogor Mohammad, Salma Nabila; Darmawan, Haryadi; Trihayuningtyas, Endah
Journal of Tourism Sustainability Vol. 3 No. 3 (2023): Volume 3 Number 3 (2023)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtospolban.v3i3.105

Abstract

This study examines the influence of Electronic Word of Mouth (eWOM) on purchase decisions at The Jungle Waterpark Bogor. Stemming from a decline in visits due to the COVID-19 pandemic, this study employs a quantitative method with a survey approach. Data was collected through questionnaires from 150 respondents who are potential visitors or have previously visited the waterpark. The multiple linear regression analysis results with T-test and F-test indicate that eWOM significantly influences purchase decisions (significance value = 0.000). Nevertheless, specific dimensions of eWOM, such as platform assistance, social benefit, and advice-seeking, do not influence purchase decisions. This study provides valuable insights for digital marketing efforts and promotions addressing the pandemic's impact on the tourism industry.
The Influence of Attitudes and Subjective Norms of Domestic Millennial Tourists on the Intention to Stay at An Environmentally-Friendly Hotel Febrianto, I Gusti Agung; Anggani, Mayang Fitri; Pinaria, Ni Wayan Chintia
Journal of Tourism Sustainability Vol. 4 No. 1 (2024): Volume 4 Number 1 (2024)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtospolban.v4i1.109

Abstract

This research aims to determine the influence of domestic millennial tourists' attitudes and subjective norms on their intention to stay at an environmentally friendly hotel. Attitude is the result of a psychological process that cannot be observed directly, but must be inferred from what is said or done. Attitudes towards environmentally friendly products are a relevant subject. Subjective norms are a person's beliefs regarding expectations which are influenced by other parties, both individually and in groups, to perform or not perform a particular behavior. Intention is an indicator of the extent to which people are willing to carry out a specific behavior or a person's willingness to carry out a certain behavior. This research focuses on domestic millennial tourists, consisting of 100 respondents. The data were analyzed with multiple regression statistical technique resulting a positive and significant influence of the attitude and subjective norm variables on the intention to stay at an environmentally friendly hotel. It was investigated that domestic millennial tourists are highly concerned about environmentally friendly hotel to be selected as their accommodation and it was also found out that they obtain direct influence from their closest relatives in determining the choice of environmentally friendly hotels
Modern Logistics in Tourism and Hospitality Sector: An Analysis based on 21st Century Shahparan, Mohammad
Journal of Tourism Sustainability Vol. 4 No. 1 (2024): Volume 4 Number 1 (2024)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtospolban.v4i1.110

Abstract

Logistics processes and technologies cover many areas like production, economic activities, and the tourism and hospitality sectors. Logistics in the tourism and hospitality sector is essential to tourists’ loyalty, providing excellent tourist service. In hospitality, modern logistics are used to fulfill food, fixtures, furniture and equipment, operating supplies, building materials, entwinement equipment, etc. Modern logistics in the tourism sector help improve the experience and satisfaction of customers, workers, business people, and suppliers. This paper describes the modern logistics in tourism and hospitality based on the 4.0 era. Data was collected from different online sources related to logistics tourism and logistics hospitality, such as Streamline Journal. This research paper connects logistics activities to the tourism and hospitality sector. This paper allows future researchers to connect logistics among the tourism and hospitality sectors easily.
Cultural Guardianship in Tourism: Indigenous Communities' Quest for Economic Stability and Identity Preservation Bhaskar Sailesh; Kiran Reddy
Journal of Tourism Sustainability Vol. 4 No. 1 (2024): Volume 4 Number 1 (2024)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtospolban.v4i1.114

Abstract

Indigenous tourism is gaining prominence as a means of economic development, cultural preservation, and community empowerment. This review explores the complex dynamics between tourism development and indigenous communities, considering economic, cultural, social, and environmental impacts. Drawing on historical and contemporary contexts, the review highlights the potential benefits of tourism for indigenous peoples, such as income generation and cultural revitalization, alongside challenges including cultural appropriation and environmental degradation. The review aims to deepen understanding and inform more inclusive and sustainable tourism policies and practices by synthesizing existing research and amplifying indigenous perspectives. Key objectives include analyzing impacts, exploring indigenous perspectives, and identifying future research directions. The findings underscore the importance of balancing economic opportunities with cultural preservation and community well-being in indigenous tourism development, calling for collaborative efforts to uphold indigenous rights, foster cultural authenticity, and enhance socio-economic outcomes.
Exploring Pilgrimage Tourist Typologies in Cikakak Tourism Village Cahyadi, Hery Sigit; Sumardi, Valentino; Rosadi, Asep; Nurjamal, Daeng
Journal of Tourism Sustainability Vol. 4 No. 1 (2024): Volume 4 Number 1 (2024)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtospolban.v4i1.117

Abstract

Cikakak Village, located in Banyumas Regency, Central Java, is a notable pilgrimage tourism destination. The village features the Saka Tunggal Mosque, established in 1222 AD, a pivotal site for spreading Islam in Central Java. Adjacent to the mosque is the Tomb of Kyai Toleh, an influential Islamic figure. This site is particularly significant for Kejawen adherents, who integrate Islamic practices with Hindu traditions. This study identifies the motivations of tourists visiting Cikakak Village, categorizing them into five levels: Nirvana Level, for those seeking spiritual transcendence; Transitional Level, for those praying for safety while still engaged in worldly matters; Worldly Level, for individuals with materialistic goals like career and wealth; Ancestry Pilgrim Tourists, who honour their ancestors on specific days; and Heritage Pilgrim Tourists, who are interested in the mosque’s unique history and architecture. Using a qualitative, descriptive research method, data were collected through interviews with mosque and tomb caretakers and community leaders. Direct interviews with tourists were impossible due to their secretive nature; thus, caretakers provided the necessary insights. The study aims to understand the typologies of pilgrim tourists, offering insights to enhance the services and products provided by the local community to accommodate these visitors better.
An Analysis of Tourist Satisfaction with Attractions at Saung Angklung Udjo Saripah, Silqy Lailatul; Chendraningrum, Dinarsiah; Noor, Any Ariani
Journal of Tourism Sustainability Vol. 4 No. 2 (2024): Volume 4 Number 2 2024
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtospolban.v4i2.118

Abstract

This study analyzes tourist satisfaction with tourist attractions at Saung Angklung Udjo. The research method used is a quantitative method with a questionnaire instrument. The population in this study were tourists visiting Saung Angklung Udjo, with a sample of 114 respondents selected using a purposive sampling technique. The results showed that tourists were satisfied with the attractions at Saung Angklung Udjo. This is influenced by aspects such as activities, amenities, and accessibility, which are provided. Saung Angklung Udjo has provided an interesting experience for tourists through typical angklung performances from various activities, adequate supporting service facilities, and ease of accessibility, providing comfort for tourists. The research findings also reveal tourists' opinions on suggestions for future attractions at Saung Angklung Udjo, such as increasing the variety of themes and concepts of the show and improving the tour's cleanliness and safety. This research provides implications for managers to continue to improve the quality and innovation of tourist attractions, and the results are expected to be material for evaluation and input for Saung Angklung Udjo managers in increasing tourist satisfaction in the future.
Evaluating the Implementation of Customer Service-specific Standard Operating Procedures in the Cashier and Operator Divisions Utami, Bilqis Dwi; Widiyanti, Rikantini
Journal of Tourism Sustainability Vol. 4 No. 1 (2024): Volume 4 Number 1 (2024)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtospolban.v4i1.126

Abstract

Dago Dreampark, a famous tourist destination in Bandung that has been operating for 7 years, has experienced positive or negative changes over time. These changes are evident in the decline and inconsistency of services in the past year, leading to complaints from tourists. To address this situation, a specific customer service SOP has been created for the cashier and operator divisions, which directly interact with customers. The Human Resources Department (HRD) plays a crucial role in addressing this issue through evaluation and training provided to employees in implementing the SOP. This study aims to evaluate the implementation of the new SOP at Dago Dreampark using a qualitative descriptive analysis method. The results of this research show significant positive impacts, with an average score of 4 on the questionnaire. Interviews with supporting staff and the General Manager reveal positive changes in appearance, handling of complaints, and improved service quality. Additionally, observations demonstrate positive changes in the implementation of SOP, communication with visitors, and coordination among employees. Despite encountering some obstacles, such as hairstyle discrepancies and the use of identification tags, it is expected that these issues can be resolved over time. This research provides an understanding of the success of the new SOP implementation at Dago Dreampark.
The Influence of Image on Staycation Intention at Dusun Bambu Ecolodge Humaira, Cyrilla Pratania; Novianti, Syifaa
Journal of Tourism Sustainability Vol. 4 No. 2 (2024): Volume 4 Number 2 2024
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtospolban.v4i2.120

Abstract

The image of a destination significantly impacts tourists' experiences and intentions, particularly in the hospitality and tourism industry. This study examines how the image of Dusun Bambu Ecolodge influences tourists' intention to engage in staycations. Using a quantitative approach, data were collected through questionnaires distributed to 105 respondents who had experienced a staycation at the ecolodge. The analysis employed descriptive and verification statistical techniques, including simple linear regression. The findings reveal that image positively and significantly influences staycation intention, with a correlation coefficient of 0.662 and a determination coefficient of 41%. This indicates that the image variable can explain 41% of the variation in staycation intention, while other factors influence the rest. These results underscore the importance of maintaining and enhancing a positive image to boost staycation intentions. The study highlights practical strategies, including optimizing digital marketing and leveraging social media to promote engaging content and positive visitor experiences. This research contributes to understanding how destination image drives tourist behaviour, offering valuable insights for ecolodge operators and stakeholders in the sustainable tourism sector.
Encouraging Pro-Environmental Behavior Through Environmental Communication Based on Tri Hita Karana Octaviani, Natasya; Meliana, Magsyanda; Yudhistira, Putu Gde Arie
Journal of Tourism Sustainability Vol. 4 No. 2 (2024): Volume 4 Number 2 2024
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtospolban.v4i2.122

Abstract

Tri Hita Karana (THK), a core Balinese philosophy emphasizing harmony between religious, human, and environmental values, is a guiding principle in tourism development and environmental communication. This study analyzed the effectiveness of environmental communication practices rooted in THK at Melasti Beach. Employing a qualitative case study approach, data collection methods included observation, document analysis, and in-depth interviews with key stakeholders such as the customary leader of Ungasan Village, Melasti Beach managers, local community members, and tourists. Data triangulation was used to validate findings and ensure reliability. The research findings reveal that environmental communication based on THK principles has effectively fostered pro-environmental behaviors among stakeholders. By integrating spiritual reverence, social cohesion, and ecological care, implementing THK-oriented communication strategies at Melasti Beach has preserved the natural environment and strengthened community engagement and cultural integrity. This study underscores the potential of local wisdom like THK to inspire sustainable tourism practices and environmental stewardship in Bali and beyond.

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