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Pusaka : Journal of Tourism, Hospitality, Travel and Business Event
Published by Politeknik Pariwisata Makassar
ISSN : 26561336     EISSN : 26561301     DOI : https://doi.org/10.33649/pusaka
Core Subject : Humanities, Science, Education, Social,
Humanities Decision Sciences, Operations Research & Management Environmental Science Languange, Linguistic, Communication & Media Other
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event. ISSN: 2656-1336 (Print) | ISSN: 2656-1301 (Online) is an international open access and peer-reviewed journal, published by Politeknik Pariwisata Makassar, Indonesia. It is published two times a year in February-July and August-January. Pusaka: Journal of Tourism, Hospitality, Travel and Business Event is a journal publishes original research, review, and short communication (written by researchers, academicians, professional, and practitioners from all over the world) which utilizes research results, theoretical studies, theoretical applications, conceptual ideas, and book reviews relevant to the Tourism Discipline. Pusaka: Journal of Tourism, Hospitality, Travel and Business Event has been granted SINTA 2 Accreditation based on Decision of the Director General of Higher Education, Research, and Technology Number 72/E/KPT/2024
Arjuna Subject : Seni dan Humaniora - Seni dan Humaniora (Lain-Lain)
Articles 211 Documents
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Sistem Informasi Geografis Tempat Wisata Berbasis Web Berbasis Blog di Kota Tomohon Telly Hetty Isje Kondoj; Jeannlly Adri Solang; Frans Victor Rattu
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event Vol 5 No 1 (2023): Februari – Juli 2023
Publisher : Politeknik Pariwisata Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33649/pusaka.v5i1.199

Abstract

Producing a Web-based Information System blog with data visualization containing information on the location of tourist objects that are presented to the public as a promotion of Tomohon tourism based on a Web Blog According to Gween Solomon, lynne Lynne, Web 2.0 Guide for educators (Jakarta: Ptindex index) Blog stands for weblog. a weblog is a type of website developed and managed by individuals using online software or a very user-friendly hosted platform, with room to write. Blogs feature instant online publications and invite the public to read and provide feedback as comments with the existence of a web blog created on blogger.com containing 10 tomohon attractions, it is hoped that it l make it easier for people to determine trips witwithatravele tomohon area which has more than 90 natural, cultural and artificial attractions. The blog content created includes 10 superior tourist attractions that are still operating well and relatively close to the city center of Tomohon and a Google Maps link to allow readers to find location points to be able to reach the most important attractions. This blog can be accessed with electronic devices such as (mobile phones and laptops) that have an internet network.
Analisis Pengaruh Lingkungan Fisik, Kualitas Pelayanan, dan Kepuasan Terhadap Niat Berkunjung Kembali Pada Resort di Kota Batam Dewirahayu Sad Wijaya; Ratih Anggraini
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event Vol 5 No 1 (2023): Februari – Juli 2023
Publisher : Politeknik Pariwisata Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33649/pusaka.v5i1.212

Abstract

The tourism and hospitality industry in Indonesia is in recession due to the COVID-19 pandemic. Many businesses have closed to help keep the virus under control, such as shopping malls and tourist attractions. Staycation opportunities in the midst of the COVID-19 pandemic can be a profitable business for tourism stakeholders. Taking advantage of the staycation opportunities has increased the popularity of hotels and resorts in Batam City. The study aims to analyze the influence of the physical environment, service quality, and satisfaction on the intention of revisiting resorts in Batam City. The research uses a quantitative approach by examining various variables and analyzed through the sampling process. The respondents of the study were local and domestic tourists who had stayed in Batam City. The results showed that there was a positive influence between the physical environment, service quality, and satisfaction with the intention to revisit. Resort businesses need to understand the concept of staycation and the importance of improving products, services, and satisfaction to customers so that there is a desire to revisit.
Faktor-Faktor Keputusan Wisatawan Mengunjungi Destinasi Wisata Spiritual: Kasus Gua Maria Kerep Ambarawa Reagan Brian; Johannes Kurniawan
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event Vol 5 No 1 (2023): Februari – Juli 2023
Publisher : Politeknik Pariwisata Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33649/pusaka.v5i1.214

Abstract

Spiritual tourism is a form of tourism where one of the objectives is to seek peace of mind and spirituality. Spiritual tourism has been around for a long time, but recently it has experienced an increasing trend with many young people needing a break from their routine and seeking spiritual peace. There are various choices of spiritual tourism destinations, but there are still few studies that find out the background of tourists' decision making to visit. This study was conducted to try to find out this. This study uses two price and attractiveness variables as the antecedent variables of the decision to visit. The study was carried out by distributing questionnaires to tourists taking spiritual tourism trips to St. Mary Grotto Kerep Ambarawa. The results of the questionnaire were then processed using multiple linear regression methods. The results of the study show that both price and attractiveness have an influence on tourists' visiting decisions to a spiritual tourism destination.
Manajemen Kompensasi Bagi Karyawan Industri Pengelola Venue Event Olahraga (Studi Kasus: PT. Jakabaring Sport City) Muhammad Iqbal Djohan; Ahmad Kurniawan
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event Vol 5 No 1 (2023): Februari – Juli 2023
Publisher : Politeknik Pariwisata Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33649/pusaka.v5i1.215

Abstract

The difference in the management of compensation given to employees of PT Jakabaring Sport City as an industry for managing sport event venues in Palembang City is not in accordance with the rules issued by the Ministry of Manpower of the Republic of Indonesia. The only compensation given is salary, incentives and facilities. However, in theory (Henry Simamora, 2004) explains that compensation must be given in the form of four categories including salary, benefits, incentives, and facilities that support the work of the employee. Therefore, it is interesting for researchers to examine this research more comprehensively. The purpose of this study is to find out how the differences in management of compensation in the form of four types need to be carried out in accordance with the theory that supports this phenomenon. The research method used is descriptive quantitative method on saturated sampling or census, because the samples taken in this study were less than twenty respondents. Thus, the aims and objectives of this research can be clearly measured. From the research method that has been carried out, it provides results and discussion that salaries, benefits, incentives and facilities that have been given to employees so far are not in accordance with the rules and performance loyalty that they have given to the company.
Penerapan Penggunaan Bahasa Indonesia dalam Mempromosikan Destinasi Wisata kepada Wisatawan Nusantara di Kabupaten Toraja Utara Ernawati Ab; Syamsul Bahri; St. Aminah AB; Darmayasa Darmayasa
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event Vol 5 No 1 (2023): Februari – Juli 2023
Publisher : Politeknik Pariwisata Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33649/pusaka.v5i1.216

Abstract

Indonesian language should be encouraged through tourism promotion, especially in the tourism sector, to describe the form of tourism promotion and implementation. Bahasa Indonesia, as a domestic tourism promotion, also describes the role of Bahasa Indonesia as tourism communication to develop and internationalise Bahasa Indonesia in the Department of Tourism and Cultural of North Toraja Regency. This research aims to describe the tourism promotion form in the Department of Tourism and Cultural of North Toraja Regency. Data collection techniques with in-depth interviews through the Snowball Sampling technique for the stakeholder included the private management of tourism attractions, tour guide, and visitors at tourist destination areas. The conclusion of this research is the promotional language to use in the Department of Tourism and Cultural of North Toraja Regency through two options of language: Bahasa Indonesia and English language, but also uses a traditional or local vocabulary which is often used for tourist attraction and describe the local language.
Storynomics Tourism as a Strategy in the Development of Paropo Village as Cultural Tourism Hilda Anjarsari; Muh Zainuddin Badollahi; Ahmad Suthami Putra
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event Vol 4 No 1: Februari – Juli 2022
Publisher : Politeknik Pariwisata Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33649/pusaka.v4i1.224

Abstract

Penelitian ini berkaitan dengan storynomics tourism sebagai startegi dalam pengembangan wisata pada kampung Paropo di Makassar, kampung ini merupakan kampung kesenian yang telah banyak menghasilkan seniman handal di kota Makassar. Kampung paropo juga merupakan kampung tua yang memiliki hubungan dengan kerajaan Gowa. Di kampung Paropo terdapat beberapa kesenian yang Populer antaralain Tari Kondobuleng, tari pepe pepeka ri makkah dan sinrili. pendekatan storynomics tourism pada kampung paropo dapat dilihat dari sejarah kampong dan kesenian yang masih dilestarikan hingga kini
Inisiatif Pariwisata Pro Poor di Kawasan Wisata Lagoi: Sebuah Studi Empiris Rantai Nilai Makanan Hary Jocom; Minarni Anita Romaida Gultom
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event Vol 5 No 2 (2023): Agustus 2023 – Januari 2024
Publisher : Politeknik Pariwisata Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33649/pusaka.v5i2.197

Abstract

This study aims to identify the tourism value chain and its contribution to improving the local community's economy, especially in the food supply chain of 10 hotels/resorts in the Lagoi tourism area, Bintan Regency, Riau Archipelago Province. This study uses a qualitative method related to the food supply chain consisting of vegetables & fruits, fish & seafood, poultry and meat. This study uses primary data through semi-structured interviews with sources from hotel/resort managers, collectors, farmers, fishermen, traders, and suppliers. Foodstuff transaction data obtained directly from the sources. Secondary data obtained from reports by related sources. The results of this study indicate that the existence of the Lagoi tourism area contributes to the economic turnover of the people in Bintan. This shows that all food needs for hotels/resorts are supplied by local economic actors, i.e., supplied by business actors in the agriculture, fish/seafood, poultry and local meat sectors. Local suppliers have become the priority for hotels/resorts. When the requested item cannot be obtained, hotels/resorts will seek it from outside of Bintan. The economic impact is felt directly by producers, be they farmers or fishermen. However, the four sectors mentioned above, the fish/seafood supply chain has a high economic value compared to others, so that it has a broad and real impact, especially for fishermen and related stakeholders. This is shown by the image that Bintan is an archipelago that has a wealth of marine products, supported by various beach and sea destinations that attract tourists to enjoy the processed marine products.
Kemampuan Komunikasi Pelayan Beberapa Kafe Di Pantai Jimbaran Ni Wayan Wayan Pastini; Hartanti Woro Susianti; Ariasri Nyoman Reni
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event Vol 5 No 2 (2023): Agustus 2023 – Januari 2024
Publisher : Politeknik Pariwisata Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33649/pusaka.v5i2.232

Abstract

This study aims to determine the ability to communicate in English for waiters in cafes in the tourist area of Jimbaran beach. The English language is expressions of politeness in welcoming guests, in offering food and drinks, handling payments and in providing other services. The research data is in the form of primary data taken directly from English speech by waiters in interacting with foreign consumers, and collected by observation method. All data regarding grammatical errors were identified, classified, and analyzed using Lennon's theory. The method used in this research is descriptive qualitative. The results of the study indicate that there are several errors that are often found, in the form of grammatical errors in the form of addition errors and omission errors. To overcome this problem it is very important to hold training so that waiters are able to serve customers in an excellent manner. This will give a good impression to foreign consumers. So this will have a very good effect on increasing the arrival of foreign guests to Jimbaran in particular and Bali in general.
Mengelola Glokalisasi: Menelusuri Dinamika, Transformasi, dan Tantangan Pangan di Sulawesi Selatan Muhammad Anas; Faisal Akbar Zaenal; Lily Dianafitry Hasan
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event Vol 5 No 2 (2023): Agustus 2023 – Januari 2024
Publisher : Politeknik Pariwisata Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33649/pusaka.v5i2.242

Abstract

This study explores South Sulawesi's glocalisation. This study is conducted in Makassar City, Pare-Pare City, and Bulukumba Regency due to their higher urban and tourism context mobilisation, port accessibility, and port potential. This study investigates using phenomenology. Document analyses, observations, in-depth interviews, and focus group discussions (FGD) contribute to carefully selecting culinary or tourism industry experts as informants. According to the research, globalisation and localisation have affected South Sulawesi dishes' appearance, aroma, flavour, and environment (sight and touch). Since these are commercial dishes, fundamental ingredients and market values are essential. Since "traditional terminology" is devalued, contemporary cuisine is also gaining popularity. Modernisation and globalisation have altered the community's ontological security. Globalisation, technology, and transportation have altered every aspect of celebrations, including food. Due to the absence of a commercial context (anticipated monetary rewards), the festival is the only location where traditional culinary offerings are more likely to persist than elsewhere.
Pengaruh Kesadaran Merek dan Citra Merek terhadap Loyalitas Pelanggan dalam Pembelian Tiket Penerbangan Domestik & Internasional: Studi Kasus pada Antavaya Bali I Gede Agus Sukertha Yasa; Ni Putu Ni Putu Evi Wijayanti
Pusaka: Journal of Tourism, Hospitality, Travel and Business Event Vol 5 No 2 (2023): Agustus 2023 – Januari 2024
Publisher : Politeknik Pariwisata Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33649/pusaka.v5i2.244

Abstract

Brand awareness and brand image are essential for the business world because they can attract and make customers want to buy and use products or services owned by a company in maintaining and increasing customer loyalty. This research was conducted at Limited Company (Perseroan Terbatas/PT) of Anta Express Tour & Travel Service Branch Office Bali (Antavaya Bali), with the problems that occur, namely the price of flight tickets which are increasingly expensive during the pandemic to endemic. Still, the interest in traveling by plane is very high. This study aims to analyze the effect of brand awareness and brand image on customer loyalty at Antavaya Bali, which is analyzed using the Statistical Program for Social Science (SPSS), the type of data needed by researchers using quantitative data types. The sample used in this study was customers who purchased domestic and international flight tickets at Antavaya Bali, with questionnaires distributed to 397 respondents who were the research sample at Antavaya Bali. The sampling technique is non-probability sampling with a purposive sampling approach. The results of this study indicate that brand awareness and brand image simultaneously have a positive and significant effect on customer loyalty at Antavaya Bali.

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