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INDONESIA
JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN
Published by AKADEMI MANAJEMEN ADMINISTRASI YOGYAKARTA
ISSN : 23391278     EISSN : 28085175     DOI : https://doi.org/10.56606/albama.v14i1
Core Subject : Economy, Health, Engineering,
Economics, Econometrics & Finance Medicine & Pharmacology Transportation
ALBAMA merupakan jurnal administrasi bisnis dan manajemen yang diterbitkan oleh LPPM Akademi Manajemen Administrasi Yogyakarta sebagai media komunikasi, media hasil penelitian yang bertujuan untuk mempublikasikan berbagai hasil kajian empiris dari para akademisi maupun praktisi yang mempunyai perhatian di bidang ekonomi khususnya administrasi bisnis dan manajemen. Jurnal ALBAMA terbit dua kali dalam setahun, setiap bulan April dan September.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 122 Documents
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PENGARUH PENERAPAN SISTEM INFORMASI RUMAH SAKIT TERHADAP KINERJA KARYAWAN BAGIAN PELAYANAN DI RUMAH SAKIT PKU MUHAMMADIYAH BANTUL Gavinov, Ivan Tinarbudi
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 16 No. 2 (2023): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v16i2.134

Abstract

The Information System at General Hospital PKU Muhammadiyah Bantul has supported the performance of employees in the service section which continuously uses the hospital information system. However, even though based on preliminary studies and observations, there are still problems such as control or follow-up of any part that is not continuous, data updates that are too late to do, lack of human resources who understand the information system which amounts to 3 peoples and still lack awareness of the importance from hospital information system on health service quality.The purpose of this study was to determine the influence of the application of hospital information systems on the performance of service employees in General Hospital PKU Muhammadiyah Bantul. This research method uses quantitative method with cross sectional research design and multiple linear regression test. The sample used was 77 peoples in the service section at General Hospital PKU Muhammadiyah Bantul. Measuring tool using a questionnaire. The results of the study with multiple liner regression test obtained F count 6,597 > F table 2,499 and p value 0,000 < α (0,05). This research show that the application of hospital information system about accuracy, timely, security, and confidentiality has influence to the performance of the health service section in General Hospital PKU Muhammadiyah Bantul with a regression coefficient of 2,229; 2,648; 2016 and 1,507. There is a influence between the application of information systems in the form of accuracy, timely, security and confidentiality on the performance of service employees in PKU Muhammadiyah Hospital Bantul.
FASILITAS PUBLIK DAN KUALITAS PELAYANAN DALAM MENINGKATKAN KEPUASAN PENUMPANG DI BANDAR UDARA INTERNASIONAL YOGYAKARTA Wahyuni, Yuyun; Fadhil, Ridho Muhammad Zaidan; Dermawan, Arief
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 16 No. 2 (2023): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v16i2.138

Abstract

Airports have a role as economic gateways, places to change modes of transportation, opening regional isolation and so on. Yogyakarta International Airport is an airport built in Kulon Progo Regency, Yogyakarta Special Region, which has a land area of ​​600 hectares and can accommodate up to 20 million passengers. In 2022, the total number of departing and arriving passengers at Yogyakarta international airport will be 2,885,460 people. The objectives of this research are: (i) To determine the significance of the influence of public facilities on passenger satisfaction at Yogyakarta International Airport; (ii) To determine the significance of the influence of service quality on passenger satisfaction at Yogyakarta International Airport The type of research used is quantitative research with descriptive methods. The samples taken were 140 people. The independent variables used are public facilities (X1) and service quality (X2) while the dependent variable is passenger satisfaction (Y). There are six indicators of public facilities, namely spatial planning, room planning, equipment/furniture, lighting and color, messages conveyed graphically and supporting elements. Service quality has five indicators, namely Reliability, Responsiveness, Assurance, Empathy and Tangibles. Meanwhile, to measure customer satisfaction using indicators of conformity to expectations, interest in revisiting and recommending. The instrument test tool uses validity and reliability tests. The analysis tool uses multiple linear regression tests, while hypothesis testing uses the t test and F test. To determine the contribution of variables, use the R2 test. The research results show that the two independent variables, namely public facilities and service quality, have a significant effect on passenger satisfaction at Yogyakarta International Airport. Both variables contribute 68.5% to passenger satisfaction.
PENGARUH KUALITAS PELAYANAN DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PASIEN DI PUSKESMAS PLERET BANTUL Widiyaningsih, Dwi; Raharusun, Halimah
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 16 No. 2 (2023): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v16i2.139

Abstract

Service quality has a close relationship with customer satisfaction. Thus, health centers are expected to maintain patient satisfaction by further maximizing and optimizing service quality so as to reduce the emergence of patient trust problems. Because, satisfaction is an important factor in knowing how patients are loyal to the health center or not. This study is a quantitative descriptive study using a cross sectional design. The location of this research was at the Pleret Health Center. The population in this study was 9,073. Sampling was done by accidental sampling method. The sample size was determined by the slovin formula and got a total sample of 99 respondents. Data were collected using questionnaires and analyzed using univariate, bivariate and multivariate analysis. The results of this study indicate that the percentage contribution of the influence of the independent variables, namely Service Quality and Customer Satisfaction on the dependent variable, is 59.8%. Furthermore, based on simultaneous hypothesis testing (F test), the results obtained are simultaneously the variables of Service Quality and Customer Satisfaction on Patient Loyalty at the Pleret Health Center with the results 𝑓ℎ𝑖𝑡𝑢𝑛𝑔 > 𝑓𝑡𝑎𝑏𝑒𝑙 53.984 > 3.940. Partially (t test) Service Quality has a positive and significant effect with a significance result of 0.043 <0.05, Customer Satisfaction has a positive and significant effect with a significance result of 0.000 <0.05.
PENGELOLAAN JENJANG KARIR DI RSUD I LAGALIGO WOTU KABUPATEN LUWU TIMUR PROVINSI SULAWESI SELATAN DALAM PERSPEKTIF EKONOMI ISLAM hidayatullah, Hidayatullah; Purwanta, Purwanta; B, Endah Wening
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 16 No. 2 (2023): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v16i2.145

Abstract

This study evaluates the implementation of career development at Rumah Sakit Umum Daerah I Lagaligo Wotu, East Luwu Regency, South Sulawesi, with a focus on optimal service to human resources. Career development involves education, training, promotion, and employee transfers, aiming to assess competence, enhance efficiency, and provide a foundation for professional development. Career advancement in the Islamic perspective is a concept that guides career development in alignment with ethical and moral values in Islam. In Islam, the career concept extends beyond professional achievements to include dedication and service to the community. The study utilizes a qualitative approach to understand the behavior, attitudes, motivation, and actions of the research subjects. It provides insights into career development efforts that can enhance the effectiveness of healthcare services and employee welfare at the hospital from the perspective of Islamic economics. The identified constraints include a lack of policy understanding and delays in the collection of promotion documents. Solutions involve improving employee task understanding, promoting positions through professional development, performance, and training.
ELABORASI TENTANG PELAYANAN DAN TANGGUNG JAWAB KEPADA PASIEN DI PUSKESMAS TEGALREJO SALATIGA Sari, Irine Diana
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 16 No. 2 (2023): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v16i2.146

Abstract

This study aims to determine the level of service and responsibility to patients provided by the Tegalrejo Salatiga Community Health Center and to determine the relationship between service and responsibility provided by the Tegalrejo Salatiga Community Health Center. Based on the results of the analysis regarding the Elaboration of Services and Responsibilities to Patients at the Tegalrejo Salatiga Health Center, it was found that the level of service and responsibility to patients provided by the Tegalrejo Salatiga Health Center was good, acceptable (proven), because it was based on the mean value of the level of service and responsibility to patients showed that the mean value of service level was 7.0900 and the mean value of responsibility to patients was 6.9710. The average values ​​(mean) 7.0900 and 6.9710 are in the interval 6.37-7.27 (good). So it can be concluded that the Tegalrejo Salatiga Community Health Center has a good level of service and responsibility to patients. The hypothesis which states that there is a significant positive relationship between the service and responsibility to patients provided by the Tegalrejo Salatiga Community Health Center is accepted (proven). Because the value of χ2count (150.886) > χ2table (43.773), and the value of Contingency Coefficient C (0.776) ≠ 0, then H0 is rejected and Ha is accepted.
ANALISIS INOVASI PELAYANAN PUBLIK PROGRAM KIOS 3 IN 1 DI BALAI LATIHAN KERJA DAN PENGEMBANGAN PRODUKTIVITAS DIY Murdapa, Purnama Andri; Najib, Khoiri; Priyanti, Luluk; Hapsari, Cinthia Mutiara
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 16 No. 2 (2023): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v16i2.148

Abstract

In the modern era of today, kios 3 in 1 is a service provided for employment, where one of them through work training halls and development of productivity of BLKPP DIY.Work training halls and productivity development are an appropriate institution in empowerment of society, because BLKPP DIY provides work skills training with a wide range of programs.The concept used by Kios 3 in 1 is the form of a development system of SDM or where the labor utilizes software or technological systems that can improve the relations between governments and other parties of society. energy of effort, the world, as well as in the field of workforce training, Working training halls throughout Indonesia have become the point of point in implementation of the 3 in 1 system.The 3 in 1 concept was then facilitated by the Ministry of Workforce through the 3 in 1 kios application available.The research method used in this study is a qualitative descriptive, where it was obtained.
PERKEMBANGAN DAN IMPLEMENTASI KONSEP PEMASARAN Putri, Anggun Anggita Kinasih Sunowo
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 17 No. 1 (2024): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v17i1.153

Abstract

Artikel ini dilakukan untuk menyampaikan perkembangan konsep pemasaran dan implementasinya. Pemaparan dimulai pada cakupan atau ruang lingkup pemasaran, lalu perkembangan konsep pemasaran dari awal munculnya hingga saat ini dan diakhiri dengan implementasi dari konsep pemasaran. Pemasaran merupakan faktor yang penting dalam memenuhi kebutuhan konsumen. Dalam sebuah perusahaan, peran pemasaran menjadi salah satu dari kegiatan utama dalam mempertahankan kelangsungan hidupnya untuk berkembang dan mendapatkan keuntungan atau laba, namun yang tidak kalah penting selain laba adalah bagaimana perusahaan dapat memberikan kepuasan pada konsumen dalam pemenuhan kebutuhannya. Perluasan definisi pemasaran memunculkan ruang lingkup pemasaran yang luas pula. Proses ini terus ada sehingga memunculkan lebuh banyak fenomena pemasaran yang dianalisis dan diungkapkan oleh ahli pemasaran yang kemudian digunakan sebagai referensi dalam memahami konsep pemasaran dan digunakan dalam implementasinya di perusahaan, dimana dari awal konsep pemasaran yang menempatkan perusahaan sebagai awal dan akhir kegiatan perusahaan berubah menjadi konsumen yang ada pada posisi itu. Selain itu perkembangan peran pemasaran juga memberikan konsep alternatif terbaru dimana konsep pemasaran pemasaran sebagai network organization. Dimana pemuasan kebutuhan tidak hanya fokus pada konsumen namun juga seluruh stakeholder perusahaan. Untuk dapat memenuhi kepuasan konsumen, maka perusahaan menggunakan harus dapat menempatkan pemasaran sebagai konsep bisnis strategis yang memberikan kepuasaan konsumen dalam jangka panjang
PENGARUH PENGEMBANGAN PROGRAM DESA WISATA TERHADAP PENINGKATAN PENDAPATAN MASYARAKAT BANTUL (STUDI KASUS: DESA WISATA TEMBI TIMBULHARJO KAPANEWON SEWON BANTUL DIY) Wahyudiyono; Rofik, Mochamad; Wahyuning, Sri; Nugroho, Himawan Agung; Anwar, Andi Rozihan
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 17 No. 1 (2024): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v17i1.173

Abstract

This study was conducted with the aim to analyze the development of tourism village programs in their effect on increasing community income, focusing on Tembi Timbulharjo Kapanewon Sewon Bantul DIY Tourism Village. In this study, quantitative methods with a descriptive approach were used. Primary data was collected through the distribution of questionnaires to the people of Tembi Tourism Village with a total sample of 91 people collected through the random sampling method. Then analyzed with a multiple linear regression analysis model and produced findings that proved that the community participation variable (X1) and facility variable (X2) did not have a partial influence on increasing community income (Y), but the training variable (X3) and promotion variable (X4) had a partial influence on increasing community income. Meanwhile, simultaneously the variables of community participation (X1), facilities (X2), training (X3), and promotion (X4) have a significant influence on increasing community income (Y) in Tembi tourism village.
Digitalisasi Pencatatan Penggunaan Aviobridge dalam Menunjang Efektivitas Pelayanan Apron Movement Control di Bandar Udara Internasional Jenderal Ahmad Yani Semarang Mursyid, Mursyid; Hartadi, Agung; Dwi Maelana, Herman Wahyu
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 17 No. 1 (2024): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v17i1.175

Abstract

Banyaknya pesawat di area keberangkatan dan kedatangan akan meningkatkan pergerakan di wilayah apron. Kualitas pelayanan yang baik sudah diberikan oleh pihak perusahaan sebagai pelayanan yang berkesinambungan. Peningkatan kualitas pelayanan diantaranya dilakukan dengan memberikan kinerja yang baik, aman dan nyaman dalam melayani penerbangan. Tujuan penelitian ini adalah untuk mengetahui 1) digitalisai pencatatan penggunaan aviobridge di Bandara Internasional Jenderal Ahmad Yani Semarang; 2) efektivitas proses pencatatan dan pengolahan penggunaan aviobridge yang ada saat ini Bandara Internasional Jenderal Ahmad Yani Semarang; 3) kendala yang dihadapi dalam proses pencatatan dan pengolahan data penggunaan aviobridge dengan sistem yang ada saat ini di Bandara Internasional Jenderal Ahmad Yani Semarang; dan 4) upaya yang dilakukan untuk mengatasi kendala yang terjadi pada proses pencatatan dan pengolahan data penggunaan aviobridge di Bandara Internasional Jenderal Ahmad Yani Semarang. Hasil penelitian ditarik kesimpulan bahwa: 1) Digitalisasi pencatatan penggunaan aviobridge yang ada di Bandara Internasional Jenderal Ahmad Yani Semarang belum berjalan sepenuhnya, sekarang masih menggunakan form manual; 2) Pencatatan penggunaan aviobridge yang ada di Bandara Internasional Jenderal Ahmad Yani Semarang masih menggunakan form manual yang dianggap masih kurang efektif dan efisien karena membutuhkan waktu yang lama dan beresiko besar untuk kehilangan data; 3) Kendala yang terjadi dalam pencatatan penggunaan aviobridge adalah pengisian form yang manual membutuhkan waktu yang lama dan kekeliruan atau kesalahan input data dalam system; dan 4) Upaya untuk mengatasi kendala-kendala yang terjadi dalam proses pencatatan penggunaan aviobridge yaitu memastikan terlebih dahulu flight yang akan arrival dan departure ke sistem sebelum pencatatan berlangsung agar tidak terjadi kesalahan.
PENGARUH BAURAN PROMOSI TERHADAP KEPUTUSAN MEMBELI DI COUNTER HANDPHONE PLAZA AMBARUKMO Diana Sari Wijayanti, Irine
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 17 No. 1 (2024): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v17i1.177

Abstract

This research aims to find out whether there is an influence of the Promotion Mix on the Purchase Decision at the Plaza Ambarukmo Yogyakarta Mobile Counter and to find out which Promotion Mix factors have the greatest influence on the Purchase Decision at the Plaza Ambarukmo Yogyakarta Mobile Counter. The results of the simultaneous hypothesis test stated that Ho was rejected, meaning that the variables Personal Selling, Advertising, Sales Promotion and Direct Marketing together had an effect on decision to buy at the Mobile Counter Plaza Ambarukmo Yogyakarta because the F-count (3,201) is greater than the F-table (2,467). The results of the dominant analysis show that the Advertising variable has the most dominant influence on the purchasing decision variable at the Mobile Counter Plaza Ambarukmo Yogyakarta because the results of the analysis of this variable have the largest t-value (2.488). Based on the results of the analysis of the coefficient of determination, it states that the magnitude of influence exerted by the variables Personal Selling, Advertising (Advertising) Sales Promotion Direct Marketing on purchasing decisions in Plaza Ambarukmo Yogyakarta Mobile Counter was 11.9%.

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