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INDONESIA
JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN
Published by AKADEMI MANAJEMEN ADMINISTRASI YOGYAKARTA
ISSN : 23391278     EISSN : 28085175     DOI : https://doi.org/10.56606/albama.v14i1
Core Subject : Economy, Health, Engineering,
Economics, Econometrics & Finance Medicine & Pharmacology Transportation
ALBAMA merupakan jurnal administrasi bisnis dan manajemen yang diterbitkan oleh LPPM Akademi Manajemen Administrasi Yogyakarta sebagai media komunikasi, media hasil penelitian yang bertujuan untuk mempublikasikan berbagai hasil kajian empiris dari para akademisi maupun praktisi yang mempunyai perhatian di bidang ekonomi khususnya administrasi bisnis dan manajemen. Jurnal ALBAMA terbit dua kali dalam setahun, setiap bulan April dan September.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 122 Documents
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PERAMALAN JUMLAH PENUMPANG DOMESTIK DI YOGYAKARTA INTERNATIONAL AIRPORT Subandi, Subandi
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 17 No. 1 (2024): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v17i1.178

Abstract

This research is quantitative descriptive research which aims to make predictions using the ARIMA model time series forecasting method. The data obtained was analyzed using the R program. The data used for forecasting is the number of arrivals and departures of domestic passengers at Yogyakarta International Airport for the period January 2022 – December 2023. Based on the results of data analysis, it is known that the ARIMA model time series forecasting method is the best for predicting the number of arrivals. and domestic passenger departures at Yogyakarta International Airport are the AR (1,0,0) model. This method was chosen because the results were significant, met the white noise requirements and had the smallest MAPE value.
PELAYANAN STAF BOARDING GATE CITILINK BERDASARKAN MANAJEMEN ISLAM DI YOGYAKARTA INTERNATIONAL AIRPORT Hidayatullah; Purwanta
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 17 No. 1 (2024): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v17i1.189

Abstract

This study aims to analyze the service of Citilink's boarding gate staff at Yogyakarta International Airport based on Islamic management. The research method used is qualitative with a case study approach. Data collection was conducted through interviews, observations, and documentation. The results show that Citilink's boarding gate staff at YIA are able to organize and manage boarding procedures quickly and efficiently, allowing passengers to board the aircraft on time without any hindrance. The staff's compliance with established SOPs is a major factor supporting passenger satisfaction. In addition to compliance with SOPs, other supporting factors in improving service quality include the availability of additional facilities that facilitate staff performance. However, this study also identifies several inhibiting factors, such as operational aircraft issues causing delays and passenger dissatisfaction with staff services. To address these obstacles, this study proposes several solutions, one of which is providing compensation to passengers in case of delays as a form of responsibility and fairness. In general, the service aligns with the principles of Islamic management, such as shiddiq (honesty), amanah (trustworthiness), tabligh (good communication), and fathanah (intelligence). However, there are still some aspects that need improvement, such as empathy and responsiveness in serving passengers.
PENGARUH PERILAKU KERJA DAN KOMITMEN TERHADAP KINERJA SEKRETARIAT DINAS KOMUNIKASI DAN INFORMASI DAERAH ISTIMEWA YOGYAKARTA Subiyantoro, Ary; Prihartanto Eko Wibowo; Khoiri Najib; Nur Azizah SW
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 17 No. 1 (2024): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v17i1.190

Abstract

This research aims to find out how work behavior and commitment influence employee performance in the Performance sector of the Secretariat of the Yogyakarta Special Region Communication and Information Service. This research uses a quantitative method with a sample size of 25 samples. The sampling method uses non-probability sampling with the researcher's technique using saturated sampling. Data analysis techniques use validity tests, reliability tests, multiple regression analysis, f tests and t tests. Based on the research results, the multiple regression equation Y = .300 + 0.527 X1 + 0.247 0.007 is smaller than 0.05 (0.007 < 0.05), f-count test results > f-table (39.961 > 3.342), sign value. 0.000 is smaller than 0.05 (0.000 < 0.05), this shows that the variable factors of work behavior and commitment influence the performance of the secretariat. The coefficient of determination test shows that the R Square is 0.747, meaning that the influence of work behavior and commitment variables on the performance of the Secretariat of the Yogyakarta Special Region Communication and Information Service is 74.7%, while the remaining 25.3% must be explained by other causal factors. originating from outside this regression method.
PENGARUH KUALITAS INFORMASI TERHADAP KEPUASAN PENGGUNA SISTEM INFORMASI MANAJEMEN REKAM MEDIS DI RS PARU RESPIRA YOGYAKARTA Ivan Tinarbudi Gavinov; Nursavitri Widyaningrum Maswatu; Parmadi Sigit Purnomo
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 17 No. 1 (2024): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v17i1.213

Abstract

Background: The development of technology and information systems has experienced very rapid development. Information systems are currently very much needed by organizations, companies and respondents to obtain convenience, speed and accuracy in processing and obtaining data and/or information. Respira Lung Hospital has a system that sometimes goes down erratically several times, taking around 30 seconds or even up to several hours, this down system will switch to manual for backup. However, because there is no net work backup which is caused by the local network, or from the Ministry of Communication and Information and from overloaded hosting conditions, this hampers employee services. So regarding existing problems and the hardware, it can be upgraded to overcome the problem if you update the latest version of SIM-RM. Objective: To determine the influence of information quality on user satisfaction of the medical record management information system at Respira Pulmonary Hospital Yogyakarta. Method: This type of research uses quantitative methods with a cross sectional design. The research sample was 80 using purposive sampling technique. Data analysis uses Kendall's Tau. Results: The research results show that there is a significant influence between the variables system quality, information quality, and service quality on user satisfaction of the medical record management information system at Respira Lung Hospital, Yogyakarta. With the most dominant variable, namely the quality of information on user satisfaction of the medical record management information system at Respira Pulmonary Hospital, Yogyakarta. Conclusion: There is a significant influence between system quality, information quality and service quality on user satisfaction of the medical record management information system. With the most dominant variable, namely the quality of information on user satisfaction of the medical record management information system at Respira Pulmonary Hospital, Yogyakarta.
KEPUASAN WISATAWAN SEBAGAI MEDIATOR PROMOSI DAN DAYA TARIK WISATA TERHADAP LOYALITAS WISATAWAN Budiono Sulistyadi
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 17 No. 2 (2024): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v17i2.222

Abstract

This research examines the influence of promotions and tourist attractions on tourist satisfaction and the subsequent impact on tourist loyalty after the COVID-19 pandemic. Questionnaire using a Likert scale is the research instrument, the respondents are visitors to the Nglanggeran tourist destination. The analysis technique is path analysis which is applied using SmartPLS 3.3.2. This research examines the influence of promotions and tourist attractions partially on tourist satisfaction and tourist loyalty; as well as the influence of promotions and tourist attractions on tourist loyalty through simultaneous tourist satisfaction. The research results show that partially promotions and tourist attractions have an effect on tourist satisfaction, partially promotions have an effect on tourist loyalty but tourist attractions have no effect on tourist loyalty, promotions and tourist attractions through tourist satisfaction simultaneously have an effect on tourist loyalty. Increasing tourist attractions will provide opportunities to increase tourist satisfaction and tourist loyalty.
Pengaruh Gaya Kepemimpinan Dan Lingkungan Kerja Terhadap Kinerja Pegawai Di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Sleman DIY Yuliantoharinugroho, Yuliantoharinugroho; Mochamad Rofik; Himawan Agung Nugroho; Evi Ria Anggraeni
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 17 No. 2 (2024): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v17i2.223

Abstract

This research aims to determine the influence of leadership style and work environment on employee performance at the Population and Civil Registration Service of Sleman Regency, DIY. The research method used in this research is a quantitative method. The data used is primary data obtained from distributing questionnaires to Sleman Dukcapil employees. Sampling in this study used a non-probability sampling method, a saturated sample with a total of 83 respondents. The analysis in this research uses multiple linear regression analysis. The results of the research show that the leadership style variable (X1) has no partial effect on employee performance (Y) as shown by the t-count value (-0.330) < t-table (1.99006), with a significance level of 0.742 which is greater than 0.05 . The work environment variable (X2) has a partial effect on employee performance (Y), shown by t-count 8.221 > t-table (1.99006), with a significance level of 0.000 less than 0.05.
PELAKSANAAN MANAJEMEN RISIKO DALAM MENGURANGI RISIKO CIDERA AKIBAT PASIEN JATUH DI RS X YOGYAKARTA sundoro, totok; Firmansyah, Ramadhani
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 17 No. 2 (2024): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Patients as users of health services have the right to obtain security and safety while undergoing treatment in hospital. Efforts to improve the quality of hospital services must be carried out through accreditation. Incidents of patient falls in hospitals will still occur in 2023. The research aims to determine regulations, implementation, obstacles and recommendations for implementing patient safety goals in reducing the risk of injury due to patient falls based on Hospital Accreditation Standards. Qualitative research with a case study research plan. The results are presented descriptively. The sampling technique used purposive sampling with 8 informants including 4 professional care providers and 4 patients. Data analysis uses the Miles and Hubermen analysis model by reducing data, presenting data and drawing conclusions. The results of the research show that policies and procedures have been established to reduce the risk of injury due to patient falls, all fall risk assessments are recorded in the patient's medical record and supporting facilities are available to reduce the risk of falls such as patient bells, hand rills, snaps on identity bracelets. patient. Several obstacles that need to be considered for improvement efforts are implementation that is not yet optimal and consistent as well as providing supporting facilities such as stickers and fall risk snaps which are often not available. So there is a need for regular monitoring and evaluation and management of logistics procurement for the need for supporting facilities in managing the risk of patient injury due to falls.
PENGARUH KUALITAS PELAYANAN DAN KEPUASAN TERHADAP LOYALITAS PASIEN POLI GIGI DI PUSKESMAS GANTIWARNO KLATEN JAWA TENGAH Wahyuni, Yuyun; Anggryani Solmares, Mathilda; Suliantoro
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 17 No. 2 (2024): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v17i2.231

Abstract

Health centers are required to provide health services that meet optimal service standards. This is the accountability of other health centers. Health centers are declared successful, not only in terms of the completeness of the superior facilities, but also the attitude and services of human resources are elements that have a significant influence on the services produced and prepared by patients. This study aims to determine the significance of the influence of service quality and satisfaction on the loyalty of dental polyclinic patients at the Gantiwarno Klaten Health Center, Central Java. The population in this study were patients who had visited the dental polyclinic of the Gantiwarno Klaten Health Center, Central Java. The number of samples used was 100 respondents. Data processing used the SPSS analysis tool. Data analysis used in this study was quantitative using the multiple linear regression method. The results of this study indicate that the variables of service quality and satisfaction have a significant effect on the loyalty of dental polyclinic patients at the Gantiwarno Klaten Health Center, Central Java. The contribution (R2) of the variables in this study was 72.7%.
A PENGARUH SISTEM INFORMASI MANAJEMEN RUMAH SAKIT (SIMRS) DAN BUDAYA ORGANISASI TERHADAP KINERJA KARYAWAN DI RUMAH SAKIT PARU RESPIRA DINAS KESEHATAN DAERAH ISTIMEWA YOGYAKARTA Muhammad Isnaini Fathoni; fahlefi, wilis; Hadan Widi Astuti; Herman Wahyu Dwi Maelana
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 17 No. 2 (2024): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v17i2.232

Abstract

Abstract One of the success of performance is influenced by a positive work environment, adequate facilities and organizational culture. One example of facilities in hospitals to support employee performance is the availability of quality information systems. The purpose of this study is to determine the influence of SIMRS and organizational culture on employee performance at Lung Respira Hospital Yogyakarta. This study uses a quantitative method with a sampling technique using propability sampling. The population of this study is all employees at Respira Lung Hospital Yogyakarta as many as 121 people. The number of samples in this study is 55 people. Data collection was carried out by filling out a questionnaire using the google form application. The data analysis in this study used multivariate, bivariate, and multivariate analysis. The results showed that the SIMRS variable had no significant effect on the Employee Performance variable with a value of 0.141 > 0.05, while the Organizational Culture variable had a significant effect on the Employee Performance variable with a value of 0.001 < 0.05. Based on the determination test, it was shown that SIMRS and Organizational Culture simultaneously affected employee performance by 0.369 (36.9%) while the rest (63.1%) was influenced by other variables that were not discussed in this study. Keywords: SIMRS; Budaya Organisasi; Kinerja Karyawan
PENGARUH KUALITAS PELAYANAN DAN FASILITAS RUANG TUNGGU TERHADAP KEPUASAN PENGGUNA JASA BANDAR UDARA AJI PANGERAN TUMENGGUNG PRANOTO SAMARINDA 2024 Sri Wahyuning; mutiara hapsari, cinthia; Purnama Andri Murdapa; Jikri Nurhafidh Mulki
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 17 No. 2 (2024): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v17i2.233

Abstract

Transportation in the current era has become an inseparable need for human life, because transportation is one of the tools that connects from one region to another, and transportation is one of the things that determines the development of a country, the more sophisticated the transportation of a country, the more advanced the country is. The purpose of this study is to determine the effect of service quality and facilities on service users at APT Pranoto Samarinda Airport. The research method used is quantitative. The research population is all service users, the sample used is 100 respondents. The research data was obtained through a questionnaire analyzed using the t and f tests. The results of the study show that: Service quality affects the satisfaction of service users which has a t-count value (2.03) > t table value (1.66) and a significant level (0.04) < (0.05). Facilities do not affect the satisfaction of service users which has a t-count value (0.27) < t table (1.66) and a significant level (0.78) > (0.05). and simultaneously the variables of service quality and facilities do not affect the satisfaction of service users where the calculated f value (2.096) < f table (3.09) and the level of significance (0.129) > (0.05).

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